qpr 8 - integrated management system
DESCRIPTION
QPR 8 - Integrated Management SystemTRANSCRIPT
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Integrated Management System
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Agenda
Satisfying your stakeholders: Are you in control of this?
How QPR 8 Integrated Management System can help
QPR 8 components
QPR 8 key benefits
QPR Customers
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
What are you doing to achieve your
business objectives effectively?
What are you doing to achieve your
business objectives effectively?
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
What value does this organzation provide
me with?
What value does this organzation provide
me with?
Satisfying your stakeholders...
How well does this organization support
our operations?
How well does this organization support
our operations?
Do I want to be a part of this organization?
Do I want to be a part of this organization?
Is this organization successful in
achieving its financial objectives?
Is this organization successful in
achieving its financial objectives?
How well prepared is this organization in dealing with risk?
How well prepared is this organization in dealing with risk?
Does this organization play by
the rules?
Does this organization play by
the rules?
CustomersCustomers Supply chain partners
Supply chain partners EmployeesEmployees
InvestorsInvestors InsurersInsurers GovernmentGovernment
Satisfying all stakeholders results in a multitude of objectives...
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
...and that focusing on our long-term customer needs
with quality management systems helps us meet and
exceed customer expectations...
...and that focusing on our long-term customer needs
with quality management systems helps us meet and
exceed customer expectations...
Achieving business objectives involves many battlefronts...
Balanced Scorecard strategy management
allows us to focus on strategic objectives...
Balanced Scorecard strategy management
allows us to focus on strategic objectives...
...and we use performance management tools to
measure day-to-day achievement of project
goals etc. ...
...and we use performance management tools to
measure day-to-day achievement of project
goals etc. ...
...both often point to weaknesses in how we do
things...that is why we adopted process management...
...both often point to weaknesses in how we do
things...that is why we adopted process management...
...we also discovered that being prepared for
risks and regulations that affect our business
allows us to be more efficient...
...we also discovered that being prepared for
risks and regulations that affect our business
allows us to be more efficient...
The problem we have now...is the multitude of management systems.
The problem we have now...is the multitude of management systems.
Having many systems focused at achieving business objectives may not be the optimal solution...
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
...and a coordinated effort
Here’s our new strategy, now make it
happen!
Here’s our new strategy, now make it
happen!
How do we make sure we measure the right things?
How do we make sure we measure the right things?
We need to improve
processes but which?
We need to improve
processes but which?
What are the implications
to our business?
What are the implications
to our business?
How do we ensure we
keep on doing things
correct?
How do we ensure we
keep on doing things
correct?
Microsoft Office
Lack of overview hampers strategic decision making
Microsoft Office
Lack of overview hampers strategic decision making
Performance Management System
Aligning unit, department and
team targets with strategy requires insight in strategy
Performance Management System
Aligning unit, department and
team targets with strategy requires insight in strategy
File-based flow charts
Missing link with performance metrics
does not provide insight in process
performance
File-based flow charts
Missing link with performance metrics
does not provide insight in process
performance
Microsoft Excel
Lack of insight in strategy, targets and processes results in
poor risk identification
Microsoft Excel
Lack of insight in strategy, targets and processes results in
poor risk identification
Microsoft Word, Excel & document management
Why not integrate our effort with what
we already are doing?
Microsoft Word, Excel & document management
Why not integrate our effort with what
we already are doing?
duplication, misalignment, data corruption and a lack of overviewduplication, misalignment, data corruption and a lack of overview
strategy managementstrategy management performance managementperformance management
process managementprocess management risk/compliance management
risk/compliance management
quality managementquality management
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
STRATEGY!!
STRATEGY!! FO
CUS!!
IMPORTANT!!
duplication, misalignment, data corruption and a lack of overviewduplication, misalignment, data corruption and a lack of overview
DON’T FORGET!
!
What are the
implications to our
business?
What are the
implications to our
business?
How do we make sure
we measure the right things?
How do we make sure
we measure the right things?
We need to improve
processes but which?
We need to improve
processes but which?
How do we ensure we keep on
doing things correct?
How do we ensure we keep on
doing things correct?
??
The typical situation however...
Strategy management
Risk / Compliance
management
Performancemanagement
Processmanagement
Qualitymanagement
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
...easily results in:
strategy
People doing anything but following strategy...Teams aiming for the wrong targets... Not doing things as they’re supposed to...
Not being well prepared for thingsthat could go wrong...
Not providing the quality you promise...
strategy managementstrategy management performance managementperformance management process managementprocess management
risk/compliance managementrisk/compliance management quality managementquality management
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Many systems dilute focus and efficiency
Inability to provide management with a complete overview– As information needs to be gathered and prepared from many
systems
Hard to maintain focus on achieving business goals– As operations and strategy are subject to constant change
Lack of consistency and a systematic approach– Making communication about the state of things cumbersome
Risk of execution in functional silos– While strategy, performance, risk, compliance and quality
require a cross-functional approach
Risk of duplication of effort– As execution on many systems often lead to a project-by-project
approach and the need to maintain the same information in multiple locations
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
All surfaces of business control influence the achievement of goals!
competitioncompetition
customer expectationscustomer expectations
regulationsregulations
Strategy management
Strategy management
Performance managementPerformance management
Process management
Process management
Quality management
Quality management
Risk & Compliance
management
Risk & Compliance
management
External forces Internal practices
But how to ensure that all internal management practicesare and remain in synch with each other?
economy trendseconomy trends
environment riskenvironment risk
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Integrated Management Systems address many management concerns
Strategy execution and alignment
Improving the bottom line by
making the right decisions
Comply with a growing number of
regulations
Meeting customer expectations,
now and in the future
An Integrated Management System (IMS) is a management
system, which integrates all relevant components of a
business into one coherent system so as to enable the optimal achievement of its
business objectives.
An Integrated Management System (IMS) is a management
system, which integrates all relevant components of a
business into one coherent system so as to enable the optimal achievement of its
business objectives.
It’s about optimizing control
over the achievement of business goals!
It’s about optimizing control
over the achievement of business goals!
Combining all the internal business management practices into one system provides better control over their outcome!
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
One system for improving control!
Strategy Management
Risk and RegulatoryCompliance Management
QualityManagement
Business ProcessManagement
How well
we do things
Business PerformanceManagement
How we
do things
How we m
ake
sure w
e are
prepared
Our planof action
How we deviver value
to our customers
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
monitoring
perfor
man
ce
conte
xt
Strategy Management
objectives
strategicstrategic operational
operational riskrisk qualityquality complian
cecomplian
ce
tasks task
s
tasks
task
s
One system for transforming strategy into objectives and tasks for each control surface, cascading it from corporate to individual team level,
monitoring progress,and collaboratively manage deviations.
Interactive, dynamic strategy mapsInteractive, dynamic strategy maps
Custom, dynamic dashboardsCustom, dynamic dashboards
strategy
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Business Process Management
Integrate your process model with external information
Integrate your process model with external information
Collaborate and initiate
improvement!
Collaborate and initiate
improvement!
Link processes with performance metricsLink processes with
performance metrics
Create an end-to-end process model
of connected process maps
Create an end-to-end process model
of connected process maps
strategy
operations
compliance
qualityrisk
Drive continuous improvement and make sure employees are aware of how things should be
done!
process modeling and managementprocess modeling and management
analysis and asset managementanalysis and asset management
Log process-contextual informationLog process-contextual information
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Business Performance Management
stra
teg
y
operations
qualit
y
risk
complianc
e
outsourcin
g
partnerships
busines
s
devel
opm
e
nt
supplier performance
process cycle
time time-to-market
ISO
EFQM
CAPA’
s
riskassessments
risk
analysi
s
controlactiviti
es controls
testing
Flexible metric frameworkFlexible metric framework
Customized analisys and drill-downCustomized analisys and drill-down
Collaboration and initiative management
Collaboration and initiative management
Flexible performance management to improve decision making in a multitude of areas!
Status reporting
incident reporting
Near m
isses
rerporting
How are we doing in relation totarget?
What doesour overall performancelook like?
What can wedo to improve and whodo we involve?
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Risk Awareness
Identify classify assess rank treat
Risk Awareness
Identify classify assess rank treat
Risk/Regulatory Compliance Management
Risk Preparedness
Document risks launch control activities
track progress implement and
document controls communicate
Risk Preparedness
Document risks launch control activities
track progress implement and
document controls communicate
Monitor and report
schedule assessments & checks capture results monitor &
report
Monitor and report
schedule assessments & checks capture results monitor &
report
measuremeasure
Strategy andperformance:Our plan and state
Strategy andperformance:Our plan and state
Processes:How things
are done
Processes:How things
are done
Improvedecisionmaking
Processimprovement
Online managed risk assessments and control activities
Online managed risk assessments and control activities
Effective documenting and communicating of risks and
controls
Effective documenting and communicating of risks and
controls
A single, enterprise-wide platform for managing risk and regulatory compliance
A single, enterprise-wide platform for managing risk and regulatory compliance
risks ®ulations
Obtain a complete overview:Risk dashboards, heat mapsObtain a complete overview:Risk dashboards, heat maps
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Document and communicate processes, policies and work instructions
Document and communicate processes, policies and work instructions
Monitor and continuously improve qualityMonitor and continuously improve quality
Quality Management
Set quality targets for product and service delivery
Set quality targets for product and service delivery
Report and log non-conformities and launch corrective and preventive actions
Report and log non-conformities and launch corrective and preventive actions
Procedures, policies,templates, task lists, quality documentation...
Linked!
Linked!
Linked!
Linked!
Linked!
One system that provides and links all the necessary components for effectively managing, improving and certifying quality!
A single point of access to all quality management related information
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
QPR 8 - IMS Components
A process, measurement and collaboration-focused approach to strategy, performance, risk, compliance and quality management
QPR ProcessGuideQPR ProcessGuide QPR ScoreCardQPR ScoreCard QPR PortalQPR Portal
Comprehensive process modeling and management
Improve how things are done
Multi-purpose process modeling
Integration with external information
Focused on the business user
Flexible performance measurement and management
Measure performance your way
Powerful scorecard management
Easy integration with business systems
Scalable and fast to deploy
Collaboration focused montoring, reporting and
analysis
Role-based and personalized information
Initiative management and collaboration
Browser-based reporting
Drill-down and information analysis
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
QPR 8 Functionality Matrix
QPR ProcessGuide
QPR ScoreCard QPR Portal
Stategy Management
Process alignment
Transforming strategy to objectives and
cascading from top to bottom
Monitoring and reporting
Business Performance Management
Business activity monitoring
Target setting and assigning
accountability
Monitoring, analysis and initiative management
Business Process Management
Process development and maintenance
Measuring process performance
Process analysis and collaboration
Risk and Regulatory Compliance
Risk identification and risk/control
documentation
Risk appetite setting and assigning accountability
Assessments, control activities, monitoring, reporting and auditing
Quality Management
Policy, process, procedure and task list documentation
Target setting and assigning
accountability
Monitoring, incident reporting, CAPA’s,
reporting and audits
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Integrated makes things easier than separated
Align all management practices with strategic objectives– Strategy management obtains a complete and
accurate overview
Improve execution of management practices– Ability to provide and manage performance objectives
for each management area
Facilitate better risk identification– Your business objectives and the way you do things
define what risk and regulatory compliance mandates affect you
Provide multiple drivers for process improvement– No longer process improvement from just a
performance point of view: also risk, compliance and quality drive process improvement
Improve communication and insight– Once system, one systematic approach
strategy
Businessperformance
Risk &compliance
Quality
Businessprocess
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
QPR 8 Key Benefits
Optimize your ability to achieve objectives– By integrating and aligning all relevant components of managing your
business into one coherent system– By ensuring a cross-functional execution of business management
practices– By providing a systematic and consistent approach for managing
strategy, performance, process, risk, compliance and quality– By providing decision makers with easy access to all the information
they need to improve the decisions they make
Reduce duplicative work and therefore cost
Reduce time and cost related to audits– By providing auditors (risk, regulatory and quality compliance) with a
single point of access to all the information they need
Involve your employees– By providing them with one, easy to use system that identifies their
role in achieving the objectives of the organization and allows them to take part in the process
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
About IYCON
•Leading Consulting & Technology Solution Company in the Middle East, India and Oceania (Australia / New Zealand)
•Provide High Quality Business & Technology Solutions across Middle East & India
•Based out of Dubai Internet City, Dubai, United Arab Emirates (Middle East Operations)
•Based out of Mumbai, India (Indian Operations)
•Based out of Melbourne, Australia (Oceania Operations)
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
The IYCON Mission
• While today's markets belong to companies with a competitive advantage
• The future belongs to companies with an Adaptive Advantage
• We help companies discover and maintain their Adaptive Advantage
Sustaining Your Sustaining Your Adaptive Adaptive Advantage ™Advantage ™
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Why IYCON?
One of only six global QPR Strategic VAR’s (out of a total worldwide partner network of 72 partners)
Has Techno-Commercial Consultants conversant with management methodology as well as QPR Tools
Has dedicated Certified Technical Consultants on QPR Products – first line of local support
Only QPR Partner worldwide to host dedicated QPR Self Serve Helpdesk (IYCON Helpdesk) for IYCON’s QPR Customers.
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Our Ongoing Value Proposition to Customers
Understand customer requirements
Offer a complete Solution- Technology- Training- Consulting
Quality SupportTimely ResponseTimely Resolution
Regular Health Checks to Sustain the Adaptive Advantage
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Our International Delivery & Support Model
Deployment Onsite
Training onsite on train the trainer basis
Self Serve Helpdesk for support tickets (technical & business support issues)
Contracted response and resolution times
Remote support capabilities with 100% resolution guarantee
Currently supporting organisations across 9 countries (Middle East, Indian Subcontinent & Oceania)
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Customers in Middle East & Asia
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
About QPR Quality. Processes. Results
• Founded 1991, QPR Software Plc is an international specialist providing software and solutions for
Process managementPerformance managementRisk management & Compliance to Quality and Regulation
• QPR´s and its resellers combined sales of QPR products and services totaling over EUR 20 million• QPR Software is listed on NASDAQ OMX Helsinki Ltd. (ticker: QPR1V).
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Globally recognized as best-of-the-breed products:
ANALYSIS
PROCESS AUTOMATION
PROCESS DESIGN
PERFORMANCE MONITORING
QPR ScoreCardPerformance Management
QPR ProcessGuideProcess Management
1996 Product Launch
1997 First recognition from Gartner Group in Leaders position in BPM/A tools
2003 Launch of QPR 7.0 with Collaborative Management System portal
2007 Launch of QPR WorkFlow tool for Process automation
1998 Product Launch
1999 Balanced Scorecard Collaboration Certification
2002 First recognition from Gartner Group as a CPM Suite
2006 Launch of QPR FactView tool for data analysis2008 Launch of QPR 8.0 with MS SharePoint and MS Office integration
2008 QPR 8.0 translated to more than 20 languages
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Customers
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
What our customers say...
QPR-based reporting has reduced our work volumes by a significant degree, especially in data acquisition and summary reporting.
There was a danger that a quality standard system could have turned into a very bureaucratic paper system when most of our time would have been spent in just maintaining the system. It is essential, that the system supports our work and not the other way round. Therefore we chose QPR.
QPR has made our management processes very efficient resulting in quality planning, target setting and follow-up. QPR’s systems save 40-50% of top and middle management time.
An extreme increase in value for PostParcels. QPR Scorecard and QPR ProcessGuide combined is the best software toolset I know for putting a strategy into action.
Over 1500 organizations rely on QPR!
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Private Sector Customers Worldwide
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Public Sector Customers Worldwide
THE FINNISHDEFENCE FORCES
Social Investment Fund for Local Development
© QPR Software Plc© QPR Software PlcIYCON – Sustaining Your Adaptive Advantage -www.iycon.com
Thank You
www.qpr.comwww.iycon.com