Business Intelligence –

Health’s Heartbeat

Charlie Farah

Director – Market Development, Healthcare & Public

Sector, ANZ/APAC

2015

Drivers in Healthcare

Value Based Care

• Patient Access and Flow

• Unwarranted Clinical Variation

• Disease Management

Patient Satisfaction

• Environment and Setting

• Clinical Integration

• Mobile Health / HiTH

Human Resources

• HR Transformation

• Business Model Transformation

• Alignment to activity levels

Supply Chain

• Sourcing and Procurement

• Logistics and Distribution

• Demand Management

Market Demographics

• Sizing and Segmentation

• Access and Pricing

• Community Based Care

Accounting & Finance

• Governance and Compliance

• Cost Accounting and DSS

• Revenue Cycle Performance

Strategic Planning

• Strategy and Growth

• Strategic Affiliations

• Population Health

Technology & Facilities

• Infrastructure and Architecture

• HIT and ERP Shared Services

• Real Estate and Facilities

It’s everyone’s business

Healthcare: The Problem

• We can’t manage what we can’t see

• Without data, many Clinicians and Managers feel their

“intuition” is always right

Poor end user

adoption

Poor data to drive

decision making

Uncontrolled data

governance

Multiple data sources:

EMRs, financial,

operational data

Lack of insight into

current operations or

conditions Data is stale, no

longer current

Lengthy

deployment

Healthcare Challenges: Analytics

The Holy Grail

Health Professionals:

“Less time on the computer and more time on

patients”

Health Executive:

“Want the whole story, not just a part of it”

Data / Performance Administrators:

“More time analyzing data, than assembling it!”

EVIDENCED-BASED ACTION

Data

Information

Knowledge

Wisdom

Descriptive Analytics

Maximizing Analytic Value

High

Low

Analytic Value

People Involved

Reporting & Viz Tools

What happened?

Diagnostic

Analytics

Why did it

happen?

Predictive

Analytics

What is

likely to

happen?

Data ScientistsBusiness Users

Descriptive Analytics

Reporting & Viz Tools

What happened,

where and when?

Descriptive , Diagnostic

and Predictive Analytics

Qlik

What happened, Why did it happen and

What is likely to happen?

Business Users

START

Descriptive

Reporting &

Visualization

Diagnostic

Analysis &

Discovery

Qlik rebalances BI, away from simply describing or

picturing what’s happened to discovering why.

Balanced approach yields Decision Value

The importance of the Whole Story

PARTIAL WHOLE

Clinicians

Administrative

Staff

Finance

Health Info

Management

Performance

StaffExecutive

COLLABORATION; COLLABORATION; COLLABORATION

Qlik enables healthcare

organizations to explore clinical,

financial and operational data,

empowering their staff to

discover insights leading to

improvements in care, reduced

costs and delivering higher value

to patients.

Thank you