QCPPSTAKEHOLDERINFORMATIONSESSION

Presentedby:ChloeHennessyNationalManager,QualityCarePharmacyProgram

PREPAREDFOR:QCPPStakeholderInformationsession

9April2020

1. RemoteModel• KeyChanges• RemoteAssessmentProcess• Nextsteps• FAQsandQ&A

INFORMATIONSESSIONOUTLINE

1. QCPPCOVID- 19ResponsePlan• KeyConsiderations• QCPPApproach&Timelines

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3. QualityCare2020• QualityCare2020Update• FAQsandQ&A

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3 1. OngoingEngagement• Communication• Engagement• Support

4

QCPP COVID- 19 PANDEMIC RESPONSE PLAN

QCPPCOVID-19PandemicResponse:KEYCONSIDERATIONS

4

ComplianceJASANZConformityAssessment

Body(CAB)requirementsMaintaining ProgramIntegrityAccess toPPIs&Programseligibility requirements

PharmacyEnvironment

Staffstress,workload,panicbuying,increased professionalservice delivery, frontlinehealth

professional criticality

PharmacyIntegrityQuality&Safety

Critical service deliveryhighriskareas

QC2020TimelinesPharmacypreparednessCancellation ofAPP&IndustryDaybriefings

PharmacyStaff&AssessorSafety

Suspensionoftravel&onsitevisits

RisktoexposureCompliance withguidelines

QualityCare2020Implementation:• DelaythecommencementofQualityCare2020.

QCPPCOVID-19PandemicResponse:QCPPASSESSMENT&QC2020APPROACH

QCPPAssessments:• Onsite

Suspendedfrom18March2020,torecommenceatalaterdate.• Remote

TobeintroducedinresponsetoCOVID-19Pandemic.

18Mar– 30Apr2020 1May– 30Sept20201 2 3 1Oct2020onwards

CommenceQC2020

Assessments

Pharmacieswithaccreditationdatesonorafter1October

2020willbeassessedunderQC2020

SuspensionofQCPP

Assessments

Extensionsgranteduntilatleast1May

2020*

QCPP2011(AS85000:2011) QC2020(AS85000:2017)

QCPPCOVID-19PandemicResponse:QCPPASSESSMENTTIMELINES

CommenceRemote

Assessments

May2020:PHASE1–RemoteAssessments

Commence,incl.pharmacieswithpreviouslygranted

extensions

June2020:PHASE2-RemoteAssessments

commenceforremainingpharmacies

QCPPASSESSMENTSREMOTEMODEL

QCPPAssessments:RemoteModelKeyBenefits

Flexibleü Longerassessmentwindow

ü Assessorfollowupwillprovide flexible options,considerate ofpharmacyworkflowduringCOVID-19pandemic

ü Reduction instaffonsitevisits

Streamlinedü Focusonevidence submissionagainsthighriskareas

ü Remoteassessmentmodelwillbemanagedviaanassessment toolwithintheQCPPportal

AccreditationMaintainedü Accreditation willbecontinueduntilnext reaccreditation duedate ifall remoteassessment

componentsaremet(Suchaspaymentofinvoice&closureofRemedial Actions)

QCPPAssessments:RemoteProcess

AssessorfollowupwithPharmacy

viaphone, video(afterhours options available)

PharmacyprovidedwithAccreditation

AccreditationLapsed

PharmacyReceivesRemoteAssessmentdateEYtoallocate remoteassessmentdateto

pharmacy

PharmacySubmits

AssessmentEvidencevia

portal

InterimReportwithRemedialActionssentto

pharmacy

Assessorcallspharmacy-confirms remote

assessmentbooking date&process

-confirms ProfessionalServices&PharmacySelf

Declaration

RemoteAssessment

OccursPharmacyissent

assessmentevidencerequest forhigh risk**

areas

OR

PharmacyprovidedwithFinalReport

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567

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^ExcludingInitial&phase1pharmacies*RequirespharmaciestodeclaretheyarecomplyingwithallQCPPRequirements,AS85000&ProgramRulesandagreementtoconduct assessmentremotely,priortotheremoteassessment.**Initialpharmacieswillhavetosubmitadditionalevidencerequirements.^^InitialPharmacieswillrequireanonsiteassessmentwithinashortertimeframethanthe2yearreaccreditationcycle.

7daysprior toReaccreditation due

date

7daystocompleteevidence submission

Duringthe7dayassessmentwindow

EmailReminder- Reconfirming allocated

assessmentdate-Guidance document &

FAQs

30- 40 dayspriortoreaccreditation due

date^

2daysprior toassessment

within7daysofremote

assessment

90daystocloseRemedial ActionsRRRifrequired

4

8

Once time frameisup,orwhenallremedials areclosedout

Accreditationvaliduntilnextreaccreditationduedate^^

Ifrequirementsortimeframes

are notmetorifinvoice isunpaid

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Phase1RemoteAssessmentcommence inMay

Remote2Assessmentscommence inJune

Nextsteps

Pharmacies toensure theyhaveaccess totheportal forremote

assessmentSupportPharmacies throughthe

changes

FAQs:RemoteAssessments:

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Ifmypharmacyhasalreadyhadtheirassessment,doIneedtocloseoutremedialactions? Howisaremote

assessmentdifferenttoanon-siteassessment?

Howlongwillmyremote

assessmenttake?

Howshouldpharmaciesprepare?

Areextensionsavailable?

WhatSupportwillbe

available?

Questions?

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QUALITYCARE2020

QualityCare2020Update• QualityCare2020willcommenceinOctober2020

• QualityCare2020Requirements&SupportmaterialareontheQC2020Knowledgehub

• Supportwebinarswillbeavailableoverthecomingmonths

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• AS85000:2017• QC2020Requirements• Keychangestotherequirements

• Resourcesandreferences• FAQs• Trainingbites• Glossary• Timelines• Presentations(tofollow)• Factsheets(tofollow)

QC2020KnowledgeHub

QualityCare2020TrainingBites

Introducing QualityCare2020, 29October 2019: Program Requirements

QualityCare2020TrainingandSupport– NextSteps

PromoteQualityCare2020Supportthatisavailable viatheKnowledge

Hub

Considermaterial youcandeveloptosupportpharmacies transitioning

toQuality Care2020ReviewQualityCare2020

Requirements andSupportMaterial

FAQs:QualityCare2020

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WhichversionoftheQCPP

RequirementswillIbeassessed

under? WhatisthebestwaytoprepareforQualityCare2020?

WillQualityCare2020

Assessmentsbeconductedonsiteorremotely?

Questions?

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ONGOINGENGAGEMENT

QCPPwillcontinueto:

ü Monitortheenvironmentandprovideregularupdates

ü Makeprogramdecisionswithbestinterestofpharmacyandprogramintegrityinmind

ü MaintainongoingandregularcontactwithQCPPaccreditedpharmaciesandstakeholders

OngoingEngagement

• IntroducingQualityCare2020,29October2019:ClosingRemarks

https://www.qcpp.com/assessment/remote-assessments

1300363340(9am-5pmAEST)

help@qcpp.com

ResourcesandInformation

Regularcommunication between QCPPandaccredited pharmacies &stakeholders

ThankyouFinalQ&As&Sessionfeedback