qatar’s ict landscape 2011 - key findings

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Qatars ICT Landscape 2011

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April 18, 2011


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Agenda

1. Introduction

2. Research Methodology

3. Overall Picture

4. ICT Adoption by Sectors

5. Looking Ahead

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Introduction

Qatars ICT Landscape 2011 is the second country-wide, survey based ICT study lookingat the state of ICT penetration and utilization in Qatar

It gives a good understanding of where Qatar is as compared to regional and global peersin terms of ICT penetration and utilization by key sectors in the society

e report out nes numerous areas o progress n penetrat on an usage across eysectors crucial to the growth of a knowledge based economy - Households and individuals,the government, businesses, healthcare, education, and tourism and sports, as well as ofthe ICT job market

Outputs from the study demonstrates that Qatar is better connected than ever. Qatars ICTpenetration rates have shown strong growth since the previous assessment conducted in2008

ictQATAR is working to accelerate Qatars efforts towards truly integrating the use of ICTamong individuals and institutions in the country alongwith cooperation and support ofother public and private sector entities

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Research Methodology

ictQATAR commissioned International Data Corporation (IDC) to survey and analyze thestate of ICT in Qatar

Qatars ICT Landscape 2011 is based on 16 field surveys that produced a total of 6,455responses over a period of seven months

xtens ve act- n ng secon ary researc e orts were a so con ucte to capture re evantinformation and benchmark Qatars current performance against a group of countriesacross a wide-range of ICT indicators

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Research Challenges

Qatar, along with Kuwait and the UAE, has a high transient unskilled labor population, thestudy presents two values for some indicators - one uses the total population figure, andthe other excludes the transient labor

The majority of the transient population is largely unskilled non-Internet users, hence ICTpenetration and usage figures based on the entire population tend to be less favorable

Qatar has a high percentage of businesses in the small businesses (i.e. companies withfewer than 10 employees) category which tend to have lower ICT penetration and usage;

greatly impacting findings in the business sector

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The Overall Picture

GITR

20067

GITR

20078

GITR

20089

GITR

200910

GITR

201011

NRI 36 32 29 30 25

+5

Qatar is being recognized internationally for its progress in ICT. It has been ranked:

25th among 138 nations in the recently released Networked Readiness Index withinGlobal Information Technology Report (GITR) issued by World Economic Forum and

.

In the upper third of the UN e-Government Development Index and Ease of Doing

Business Index

Households and Individuals in Qatar are making greater and more diverse use of ICT buttransient labor population, females, and the elderly appear to have relatively lower levels ofaccess to PCs and the Internet than the mainstream population.

Business sector in Qatar witnessed increased penetration of PCs, Internet, broadbandconnectivity and corporate websites in 2010 but still trail regional and internationalbenchmark countries. Particularly, small businesses need to further ramp up ICTpenetration rates and utilization.

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Government sector is leading the way compared to other sectors in Qatar.


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The Overall Picture

Current awareness and usage levels of Qatars e-Government portal Hukoomi indicatethat it has not yet been fully embraced by residents.

At present, two-thirds of the mainstream population is aware of government servicesavailable online, but only one-quarter of residents have ever used them.

utilization of ICT. In spite of the progress made in both penetration and usage, Qatarschallenge will be to continue its momentum in fostering the effective deployment of ICT

throughout the country in order to meet its goal of becoming a knowledge-based economy.

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Households and Individuals

ICT penetration rates among Qatarihouseholds increased across all basic ICTinfrastructure areas - including fixed telephone

Fig 2: Household Penetration Rates for Various Devices

lines, personal computers, the Internet, and

broadband connectivity

Fixed telephones penetration increased

2010

Growth from 71 percent in 2008 to 89percent in 2010 was recorded in PC

Source: Households and Individuals Survey (Qatar, 2010), n=1,400

Fig 5: Household Internet Penetration

(International Benchmark)

penetration

84 percent of households had access tointernet in 2010 as compared to 63 percent

.

Broadband penetration increased from 41percent in 2008 to 70 percent in 2010.However, studies show that technologies

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like video conferencing and streamingrequire higher Internet throughput levels.

Sources: Qatar: Households and Individuals Survey (Qatar, 2008 and 2010), n=800(2008), n=1,400 (2010).All other countries: ITU, World Telecommunication/ICT Indicators Database 2009; Estonia,

Ireland, United Kingdom, and EU-15, data as of 2009; other data as of 2008.


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Households and Individuals

Qatar witnessed positive momentum among individuals in the ownership of mobile phonesand personal computers, and in Internet access.

Fig 7: Mobile Phone Penetration Rates Fig 14: Internet Penetration Rates Fig 10: Personal Computer Penetration Rates

Qatar is amongst the first quartile in PC and Internet penetration rates at households levelamongst the countries selected for benchmarking

ource: ouse o s an n v ua s urvey atar, an ,n=800 (2008), n=1,700 (2010)

Source: Households and Individuals Survey (Qatar, 2008 and 2010),n=800 (2008), n=1,700 (2010).

Source: Households and Individuals Survey (Qatar, 2008 and 2010),n=800 (2008), n=1,700 (2010).

While households and individuals in Qatar are making greater and more diverse use ofICT, the transient labor population, females, and the elderly appear to have relatively lowerlevels of access to PCs and the Internet than the mainstream population

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Business

Business sector in Qatar witnessed increased penetration of:

PC: Grew from 67 percent in 2008 to 76 percent in 2010

Internet: 60 percent of all businesses in Qatar are connected to internet; up from 50percent in 2008

Business entities in Qatar still trail regional and international benchmark countries and thusneed to further ramp up ICT penetration rates.

Further increase in ICT penetration levels for the business sector can be achieved by

improving utilization among small businesses (i.e. companies with fewer than 10employees).

Fig 3: PC Penetration Rate by Business Size Fig 6: Internet Penetration Rate by Business Size

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Source: Business Executives Survey (Qatar, 2010), n=594. Source: Business Executives Survey (Qatar, 2010), n=594


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Government

The government sector is leading the way interms of penetration rates as compared to othersectors in Qatar

Fig 4: Network Connectivity in Government Entities

All core government ministries, councils, andauthorities in the country were utilizing PCs,broadband Internet, and LAN networkconnectivity, as well as maintaining dedicatedwebsites as of 2010

At government employee level, 56 percent of

Source: Government IT Executives Survey (Qatar, 2010), n=44

-emp oyees n pu c sec or ns u ons usecomputers while 51 percent have access tobroadband connectivity in the workplace

Mainstream Population

-indicated awareness of government e-servicesavailable online via the Hukoomi portal. Only 24percent have ever used these services and one-

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services provided online Source: Households and Individuals Survey (Qatar, 2010), n=1400.


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Education

Average number of PCs installed per hundredstudents increased from 12.8 in 2008 to 15.5 in2010. Nonetheless, schools in Qatar rank within

Fig 1: Computers per 100 K12 School Students

the bottom half among countries identified for

benchmarking

98 percent of K12 schools were connected tot e nternet n 2010, up rom 73 percent n 2008.Also, 93 percent of schools were equipped with abroadband connection in 2010

Sources: School Executives Survey (Qatar, 2008 and 2010), n=214 (2008), n=309(2010).All other countries: ITU, World Telecommunication/ICT Development Report 2010;

Jordan, Singapore, and United Kingdom, data as of 2009; Oman, Estonia, and Bahrain,data as of 2008; Australia, data as of 2007.

interactive learning devices and teachers use ofthese tools for educational purposes.

Fig 9: K12 School Ownership vs. Teachers Use ofInteractive Learning Devices for Teaching Purposes

83%

54%

78%

68%

,

percent of educators and students have access toPCs for educational or personal purposes. Almostall university educators and 95 percent of

s,

ite o

r

32%

44%

51%

13%

48%

11%

29%

8%

27%

5%2%

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their universities.

Sources: School Executives and School Teachers Surveys (Qatar, 2010), n=309(executives), n=400 (teachers).

Dataprojector

Visualizers

Videoplayers

InteractiveWh

Board

Digitalstill

cameras

DigitalVideo

cameras

A

udio/Video

c

onferencing

M

obilephones

P

DAs

Noneofthe

above


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Healthcare

Access to basic ICT infrastructure such as PCs and theInternet within the healthcare sector in Qatar is

Fig 4: Electronic Recording and Storageof Individual Patient Data

widespread.

Nearly 98 percent of healthcare professionalsaccess PCs and

97 percent of healthcare professionals utilize theInternet within the home or workplace

Institutional ownershi of electronic medical recordsystems is just beginning to grow. The electronicstorage of patient data is used in 49 percent of healthorganizations.

36 percent of the mainstream population activelysearched for healthcare-related information online in2010.

Sources: Healthcare Professionals Survey (Qatar, 2010),n=501. Other countries: European Commission, InformationSociety and Media Directorate General; empirica, Pilot on e-

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Health Indicators (2007).


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Tourism and Sports

Qatar is developing the countrys tourism facilities andinfrastructure. World Cup 2022 related activity mayprovide new opportunities in tourism and other areas

Fig 2: Tourism and Sports Facilities Providing InternetAccess to Customers

Nearly all tourism and sports establishments in Qatar hasa PC, while 98 percent have broadband Internetconnectivity within their organizations

Two-thirds of tourism and sports establishments in thecountry currently offer Internet access to their guests or

customers even though large number of visitors are Source: Tourism and Sports Executives Survey (Qatar, 2008 and 2010),n=51 (2008), n=50(2010).- .

A web presence is now commonplace for establishmentsin Qatars tourism sector

Fig 6: Language of Tourism and Sport FacilitiesWebsites

In 2010, approximately 80 percent of organizations inthe sector maintained a website and 70 percentprovided customers with the option to make onlinequeries

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Only 15 percent of those websites currently allow

customers to make online transactionsSource: Tourism and Sports Executives Survey (Qatar, 2010), n=50


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ICT Workforce

By 2009, an estimated 20,000 ICT staff wereemployed by Qatars private sector, representing

Fig 1: Size and Forecasted Growth of Qatars ICT Workforce

1.6 percent of the entire workforce in the country.

This number is expected to increase toapproximately 24,000 individuals by the end of2011.

As of 2010, approximately 90 percent of privatesector enterprises in Qatar maintained at least

one permanent ICT employee within their

Source: IDC model utilizing survey data and secondary research information

organizations.

While a typical private sector company employs6.7 ICT staff, on the whole, IT departments are

Fig 3: Primary Origin of ICT Skills Base in Qatar

no cea y un ers a e w an average o .ICT- related positions remaining vacant.

In private sector, individuals with internet and

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filled ICT positions, 38 percent with database skills

and 37 percent with operating systems skillsSource: Recruitment Executives Survey (Qatar, 2010), n=45


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Looking Ahead

Qatar is now ranked 25th in the recently released GITR and recorded progress innumerous areas in terms of overall ICT penetration and usage as per market researchconducted in 2010. The country must further accelerate its efforts in order to truly integrate

the use of ICT among individuals and institutions in the country

Qatar has the ability to leverage the three fundamental characteristics of ICT: itspervasiveness or ability to spread across all economic sectors; its continuous evolution orability to constantly improve over time; and its linkage with innovation or ability to facilitatenew approaches and solutions

c w spear ea e e or s o u a wor -c ass mar e an soc e y osupport Qatars social, cultural, and economic goals along with the cooperation andsupport of other public- and private-sector entities

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THANK YOU!

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qatar’s ict landscape 2011 - key findings

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