Qasim Ali 49 Herries Road Glasgow G41 4AH Telephone: 0141 4238523 Mobile: 07715283950 Email: qasimali321@hotmail.com

Personal profile

Possesses a wide range of retail skills and experience Always projects a professional company image in the provision of excellent customer service Ability to think quickly and logically when dealing with queries or problems and in a polite

and efficient manner Confident communicator who is able to present information clearly and succinctly Able to work under pressure and can deal with the constant influx of customers Accurately follows all process and procedures and completion of associated documentation Highly methodical and well- organized to ensure workload satisfactorily completed Always willing to assume additional responsibility to maintain and improve quality of

service. Good conversional skills in Urdu and Punjabi

Work Experience

07/07/15 - 09/12/15 KURA - Student loans Company(Full time) fixed term contract, Customer Service Advisor. Dealing with new and existing students, helping them pay for University tuition fee, Books, loans, grants and additional support in order for students to prepare and how to obtain maxim financial assistance available.

04/05/15 – 30/06/15. Esure Insurance – Customer Support Agent (Full time) Dealing with new and existing customers on their motor insurance and providing customer paperwork: providing service information, Encouraging more sales. And what they were eligible for on how to obtain maxim financial assistance available.

08/08/14 – 30/04/2015. Sky Webhelp – Sales Advisor Retention(Full time) Worked in a Sky call centre environment, listening to customer’s issues and concerns and helping find a solution that benefits the customer’s and the Sky business. Working in a retention team and achieving targets. Communicating with customers through the phones and working with others.

2007/2013 - Gift World – Sales Assistant(Full/Part time) High street retail outlet for gifts, cards, stationery, household and toys. Responsible for collecting delivery boxes, stacking on shelf, handling cash and anticipating customer needs, given product advice and information – taking in deliveries into warehouse, loading heavy lifting goods and storing in warehouse.

Voluntary experience

2010 – 2013. Events and Organization Volunteer with local mosque. Enabled me to develop skills in communication, motivation, team work and designing posters for promoting the mosque’s upcoming events. Also helped develop Customer Service Skills.

2012 – 2013 (Private) Marital Arts Trainer clear and concise communication and motivation skills developed.

Education and qualifications

University of West Scotland, Paisley(2011 - 2014)2:1 Bsc. (Honours) Computer Animation with Digital Arts

Key Skills gained:

Ability to communicate, research, writing and group teamwork in projects. Highly proficient in the use of Adobe Creative Suite and 3D packages.. Designing to a brief schedule. Posters, Final renders and short animation videos. Excellent working skills in packages: Adobe Creative Suite CS6. Self taught towards designing process.

City of Glasgow College (2009 – 2011) Higher National Diploma in Computer Arts and Design

Links to my portfolio websites:

http://qasimali01.deviantart.com/gallery/ http://qasimali220391.webs.com/

Referee details available upon request.