putting technology to_work_reviving_new_yorks_200_year_old_city_hall
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TRANSCRIPT
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Putting Technology to Work:
Reviving New York’s 200-Year-Old City Hall
Given by: Shawn Pressley,
VP Project Management Systems, Hill International
Info 360: AIIM Expo & Conference
March 23, 2011
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What you’ll learn
• Why streamlined project team communication and collaboration are
crucial to delivering projects on-time and on-budget.
• How online collaboration and project management systems drive the
successful management of projects like New York City Hall.
• How quickly and easily a project collaboration system can be deployed—
typically within 24 hours—to provide immediate value to your project.
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Agenda
1. The Challenge: Construction Complexity & Risk
2. The Solution: Information & Process Management
3. The Benefit: Reduced Risk, Improved Returns
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Agenda
1. The Challenge: Construction Complexity & Risk
2. The Solution: Information & Process Management
3. The Benefit: Reduced Risk, Improved Returns
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Hill International projects
Road and railways
Resorts and hotels Research and
healthcare facilities
Renewable energy
sources
Community spaces
National landmarks/Government facilities
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Complex project teams
SubcontractorsSubcontractors Subcontractors
Subcontractors
Architect/ Engineer
Town Planners
Quantity Surveyor
Services Consultants
Engineer
General
Contractor
Project
Manager
Client
Geotechnical Engineers
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Complex information flows
SubcontractorsSubcontractors Subcontractors
Subcontractors
Architect/ Engineer
Town Planners
Quantity Surveyor
Services Consultants
Engineer
General
Contractor
Project
Manager
Client
Geotechnical Engineers
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New York City Hall project snapshot
Project Team:
• 3 city agencies
• 3 general contractors
• 12 subcontractors
• 1 construction manager
Project Information:
• 450 people
• 18,000 project mails
• 6,000 project documents
Project:
• Houses Mayor’s Office, City Council
• Standing since 1803
• Last update in 1950s
• Major structural renovation needed
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“Knowledge is Power”
But it can be a liability if not managed well:
Efficiency: “I can’t find it. I have 400 new emails…”
Accuracy: “Who has the latest version?”
Security: “Why was HE cc’d?”
Loss: “Did I forget to cc you?”
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Project risks are a growing problem
Security
Legal Claims
Efficiency
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• 700% over budget ($3B - $22B)
• 5 years behind schedule
• $150 Million in claims
Poorly-managed risk makes headlines
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Agenda
1. The Challenge: Construction Complexity & Risk
2. The Solution: Information & Process Management
3. The Benefit: Reduced Risk, Improved Returns
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The Solution: Online collaboration platform
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Reduce risk by managing
information capture, control and complexity
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Online collaboration delivers better results
� Neutral online platform
� Secure information management
� Flexible for users to employ their own processes
� Auditable data trail
� Unlimited users
� Unlimited document storage and distribution
� Powerful search functionality
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SentInbox
DocumentRegister
SentInbox
DocumentRegister
SentInbox
DocumentRegister
Online collaboration is neutral & secure
SentInbox
DocumentRegister
SentInbox
DocumentRegister
Client
Contractor
Subcontractors
Consultant
PM
Architect/Engineer
SentInbox
DocumentRegister
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Flexible to manage multiple parties & processes
Enterprise systems
Easy and fast to deploy
Industry specific functionality
SharePoint 2010
Web Services APIs
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SubcontractorSubcontractor Subcontractor
Subcontractor
Cost Consultant
Quantity Surveyor
Engineer
ServicesConsultants
Architect
Provides Complete Project Data Capture
Client
PM
General Contractor
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Provides unlimited storage, training & support
$
Unlimited
Usage &Storage
Licensing
Training &Support
Usage &Storage
Licensing
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$
Unlimited
Training & Support
Usage & Storage
Licensing
For unlimited users on a project
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Complete record for facility management
Facility Manager
PM
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Agenda
1. The Challenge: Construction Complexity & Risk
2. The Solution: Information & Process Management
3. The Benefit: Reduced Risk, Improved Returns
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Project risks can be reduced
Security
Legal Claims
Efficiency
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Project team benefits & reduced risk
• Easier communication and
collaboration between staff and
project team members
• Fewer redundant work efforts to
distribute information quickly and get
responses to information requests
• Reduced risk of project error due to
miscommunication or working from
wrong document versions
• Clearly articulated responsibilities
and action items in workflows
• Shorter ramp-up time
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Project stakeholder benefits & reduced risk
• Reliable protection of profit margins
• Improved services and staff resourcing
efficiencies, creating capacity to attract
new clients
• Secure intellectual capital
• Reduced regulatory burden and risk of
non-compliance
• Reduced risk of claims and losses, with
complete project records and audit trails
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Increased returns
� Less time spent searching for documents
� Fewer administrative man-hours
� Faster critical responses to project
information requests
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Increased returns:
66% less time spent searching for information
6 minutes
2 minutes
Search time for each document
- 66%
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Increased returns:
40% faster responses to RFIs
10 days
6 days
- 40%
Time spent waiting for requests for
information
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Increased returns:
80% less administrative hours needed
5 days
1 day
Time spent collecting, duplicating and
transmitting 1 complete project record
- 80%
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Online collaboration brings measurable results
By streamlining project team communication and
collaboration, we can:
1. Positively affect efficiency to ensure on-time and on-budget completion.
2. Reduce and mitigate risk associated with project complexity, team
complexity, and information management.
3. Provide immediate value to a project by getting project teams working
together quickly and keeping them productive.
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Thank you!
Shawn Pressley
VP of Project Management, Hill International
Leigh Jasper
CEO, Aconex