PROJECT REPORT

FOR

ERP BASED E-GOVERNANCE

AT

PUNE MUNICIPAL CORPORATION

YOGESH CHOUDHARYMT11IND013

• PROJECT PROJECT DEFINATION

IMPLIMENTATIONMETHEDOLOGY

PROJECT SCOPE

COST ESTIMATES

BENEFITS

PROJECT DEFINATION The objective of the current project is to provide efficient

services to citizens and administration and comparators by implementing ERP Based solutions to enables PMC’s processes and workflows

• Increase the quality of citizen services.• Allow data sharing across diff. departments. • Facilitate the decision making process of top mgmt.• Help diff. dept. to improve there revenue collection efficiency• Harness the use of technology to create sense of achievement

amongst employees & citizens

BROAD SCOPE A. MANAGEMENT INFORMATION SYSTEM ( MIS )

B. GEOGRAPHICAL INFORMATION SYSTEM ( GIS )

C. OTHER IT APPLICATIONS

D. SERVER SIDE INFRASTRUCTURE

FEATURESA. Citizens Interface features

Simplification of the application forms

Multiple Channels for service Delivery

B. Integrated Application Software

C. Scalable Application Design

Birth & Death departmentServices delivered by the department• Birth and Death Certificate

• Birth and Death Registration

• Birth and Death Registration-Delay

• Correction of Registration details

• Cremation Certificate

• Registration and Certificate for still birth

• Registration of birth for delivery at home

Issues with current functionality and how to address the samea] Software is not designed as per the Corporation requirements and requires quite frequent

changes.

[Resolution] Software need to be rebuilt considering the certificate format and necessary validation

b] Old data is not available through the system. For old data the still manual register are looked in, consuming lot of time and delay ion customer service

[Resolution] All the past record needs to be feed-in into the system on priority.

Geographic information system (GIS) is being considered a boon for urban managers and can be used to bring in much needed effectiveness in city planning and it’s management. Ultimate aim while planning GIS should be creation of decision support system. Distinct objectives identified for GIS implementation at PMC are:

• Better monitoring of the recovery of Property, Water & other taxes• Effective Monitoring of Complaint Management System• Up-to-date & user friendly maintenance of ULB assets• Effective tool to Monitor Un-authorised constructions• Efficient maintenance of Public utilities like Roads, Street Light, Water• Supply Network, Sewerage Network, etc.

Implementation Methodology

Proposed Solution Architecture

Security The data of PMC is a valuable resource and key component

of Technical Architecture. Information security is very important to maintain Integrity, Confidentiality & Availability of data.

Data needs to be protected against following threats.

• Unauthorized access to database or application

• Accidental modifications or deletions

• Confidentiality, Integrity & Availability breeches of data during data transport & physical storage.

• Disasters

Network The network infrastructure for deployment of solution will be

manageable using SNMP with support for both 10 and 100 Mbps Ethernet as well as gigabit and fiber ports. Intelligent switching to be used for segmenting the network logically to keep the cross traffic to minimum. Routers shall be used for connectivity between logical network segments and disparate LAN topologies.

Solution deployment diagram It is proposed that the e-Governance solution at PMC will

have ERP /COTS ( Commercial Off the Shelf) Modules at the core. These modules will be integrated with the existing legacy applications, GIS application, Customized applications & any other applications. The web enabled user interface which forms the outer core will be accessing the solution. The web enabled user access will be available at Departments

Solution Features Various features proposed in the proposed e-Governance

system at PMC are given below :

Architecture• Centralized Server Architecture (3-tier architecture with

web enabled user interface)• The presentation logic should be decoupled from the

business components logic• Data access layer will be on RDBMS platform. Backend

RDBMS to be of• latest version of leading RDBMS (one of the top 2 RDBMS

player in Indian Market)

User Interface• User should get option to select Marathi or English for User

Interface.• All Inputs & Outputs should be in Marathi / English.• Single Sign-on for accessing all the modules• Any item of data needs to be entered once and is then should be

made available as often as necessary to all the systems that need to use it

• All modules should be homogeneous with respect to Keyboard use,

• screen layout and menu operations with Graphic User Interface (GUI) support

• GUI Form Administration should support

General• The system requires continuous availability (24 * 7)• System should store and display defaulted values• The system shall be designed in such a way so as to ensure that the loss of

data is minimized due to network ‘drop outs’• Automatic refreshing of data at specified time intervals. The information

shall be refreshed from the database and shall not require user intervention• System should provide a user driven data archiving capability, withsupport

for flexible archiving periods and selected tables• System should have an online help capability, which should be customizable.

Should have a facility for online learning and collaboration• All reports should be query based and should have options like departments,

wards, employees, from date, to date, etc.• PMC Users will access the system using Ethernet LAN / Lease Line / RF/

Internet

Implementation Schedule

Key Challenges / Risks

Capacity Building PMC has already started addressing this aspect by following

means :

- Giving Blackberry & Laptop to officers, thus motivating these officers to become technology savvy

- Giving training to all the administrative staff

- Recruitment of over 100 computer qualified clerical staff.

- Appointment of PwC as Project management Consultant to extend end-to-end consutancy to PMC for the e-Governance project

l

Change Management

Cost EstimatesSERVER INFRASTRUCTURE COST

Sr.No.

Details EstimatedExpenditure

1. Civil Work & Electrical 41,00,000

2. IT Infrastructure Components 193,97,200

3. Software (CPU based Licenses 102,00,000

MIS

GIS

OTHER COSTSr.No.

Details EstimatedExpenditure

1. e-Governance consultancy for preparation of DPR, Bid Management and Project Management

98,50,500

2. Training (MIS) 10,00,000

3. Training (GIS) 500,000

4. Data Entry 25,00,000

5. Implementation (MIS) 24,00,000

6. Implementation (MIS 13,00,000

7. IT Audit Cost 500,000

Total 180,50,500

TOTAL CAPITAL COSTSr.No.

Details EstimatedExpenditure

1. Server Infrastructure Costs 336,97,200

2. MIS 1337,50,000

3. GIS 283,00,000

4. OTHER COSTS 180,50,500

TOTAL 2137,97,700

Operational Expenditure (Per Year)KEY Components Amount

Post implementation support for MIS (@ 22% of License Costs) 294,25,000

Post implementation support for GIS (@ 22% of License Costs 17,16,000

ATS for Database, Application Servers (@ 22% of License Costs) 22,44,000

Maintenance of IT Infrastructure (@ 10% of Capital Costs 21,39,720

Connectivity Costs for DR Site (2 MBPS Lease Line) 25,180

Total 355,49,900

Year-wise Break-up of Project Costs

Project Financing Structuring

BENEFITS• Citizens The benefit of the e-Governance solution will be

delivered to citizens in the form of Quick response time, multiple access points/ locations, Web enabled services, minimum personal visits, Quality of service (QOS), paperless transactions, transparency, multiple mode of payment & reduction in service charges.

Get timely services:

Correct information

Availability to provide feedback

Quality Training Mechanism

EmployeesOperating guidelines

Appropriate Technology

Efficient process

Quality Training Mechanism

Effective supervision

Vendors• Clear cut and quality service delivery mechanism /

Contractors• Payment arrangements

• NGO / Other Agencies• Correct updated and reliable information:

General Body / Standing Committee / Decision making Authorities

• Key performance indicator based Decision support system

THANK YOU