punctuality & reliability · punctuality & reliability 59% are satisfied with the...
TRANSCRIPT
![Page 1: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/1.jpg)
+4 ptssince 2013
Punctuality& reliability
59%are satisfiedwith the punctuality and reliability of railway travel
Cyprus and Malta have no railway
SATISFACTION
>75%67-75%50-66%<50%
What Europeans have to say abouttheir satisfaction with rail
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
![Page 2: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/2.jpg)
Frequency of trains
66%are satisfiedwith the frequency of trains
+7 ptssince 2013
Cyprus and Malta have no railway
SATISFACTION
>75%67-75%50-66%<50%
What Europeans have to say abouttheir satisfaction with rail
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
![Page 3: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/3.jpg)
What Europeans have to say abouttheir satisfaction with rail
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
PROVISION OF INFORMATION GETTINGTICKETS
75%are satisfied with theease of buying tickets
64%are satisfied with theavailability of tickets covering the whole journey
62%are satisfied with thetickets using severalmodes of transport
are satisfied with the provision of informationduring the journey
60%are satisfied with the provision of information on connecting services with other modes of transport
55% +8 ptssince 2013
+8 ptssince 2013
+6 ptssince 2013
![Page 4: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/4.jpg)
What Europeans have to say abouttheir satisfaction with rail
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
68%are satisfied with theavailability of seatson trains
38% are satisfied with theavailability of complaint handling mechanisms
56%are satisfied with the cleanliness and good maintenance of
rail carriages
62%are satisfied with the cleanliness and good maintenance of
stations
CLEANNESS & MAINTENANCE
HANDLING COMPLAINTS
AVAILABILITYOF SEATS
41%are satisfied with theavailability of wifi on trains
WIFION BOARD
+8 ptssince 2013
+5 ptssince 2013
![Page 5: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/5.jpg)
What Europeans have to say abouttheir satisfaction with rail
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
SATISFACTION WITHACCESS TO PEOPLE
WITH DISABILITY ORREDUCED MOBILITY
HAS SLIGHTLY IMPROVED are satisfied with the accessibilityof train carriages
47%
are satisfied with the assistanceby railway or station staff
41%
53%are satisfied with the accessibilityof stations or platforms
+7 ptssince 2013
+8 ptssince 2013
+4 ptssince 2013
![Page 6: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/6.jpg)
What Europeans have to say abouttheir use of trains
FOUR IN FIVEEUROPEANS
TAKE THE TRAIN(80%)
13%
OF EUROPEANS ARE
FREQUENTTRAVELLERS(I.E. AT LEAST ONCE A WEEK)
Austria (27%), Germany (22%)and Slovakia (21%) havethe highest proportion of frequent travellers
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
![Page 7: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/7.jpg)
FREQUENT TRAVELLERS
>17%11-17%6-10%<6%
78% NEVER MAKEINTERNATIONAL TRIPS BY RAIL
Europeans use rail most frequently
for suburban trips
make suburban trips
WEEKLYRAIL
TRIPS11%
make national or regional trips5%
What Europeans have to say abouttheir use of trains
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
![Page 8: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/8.jpg)
What Europeans have to say abouttheir use of trains
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
WHO TRAVELSBY TRAIN?
15-24 years oldare the most frequent
train travellers
30%aged 15-24
14%aged 25-39
12%aged 40-54
8%aged 55+
THEY TRAVELWEEKLY
BY TRAIN
![Page 9: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/9.jpg)
Leisureactivities 35%
Going onholidays23%
Travelling to work/school/university16%
Businesstrips9%
What Europeans have to say abouttheir use of trains
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
MAIN REASONS FORTAKING THE TRAIN
![Page 10: Punctuality & reliability · Punctuality & reliability 59% are satisfied with the punctuality and reliability of railway travel Cyprus and Malta have no railway SATISFACTION >75%](https://reader034.vdocuments.site/reader034/viewer/2022052314/5f0775e47e708231d41d17f5/html5/thumbnails/10.jpg)
Car /motorbike44%
Walking27%
Publictransport25%
What Europeans have to say abouttheir use of trains
Source: Flash Eurobarometer 463 - Europeans’ satisfaction with passenger rail services. Fieldwork: January - February 2018.
TO GET TOTHE RAILWAY
STATIONEUROPEANS USE