Public transport accessibility -development of ticketing and passenger

information systems

Boris Kadish, PhD.Chairman of the BoardSWD Factory, Ltd.,Member of APC Advisory Board

Advanced ticketing and passengers information systems - the tool that

helps to increase public transport accessibility and transparency in the

modern “Internet” world.

The benefits of modern ticketing and information systems are in line with

the APC Position paper and Bus&Coach Smart Move practical solutions:- Actual coach offerings to customers;

- Online planning;

- Effective and fast ticketing.

Our presence in APC since its foundation allowed us to be up to date with

the latest trends and needs of the industry and gave us valuable

insights to the industry requirements for the information and ticketing

systems.

1

Introduction

2

Since 2003

Coach operators

www.bezrindas.lvwww.buseurope.eu

Information boards

Nationwide;

Terminal focused; Number of races: ~ 3550

Annual tickets: ~5 Mill

AgenciesTour

operators

Customers

Coach Operators ERP

Terminals

Bus Tickets:

ECOLINES;TOKS;BusTicketPro.

Coach operators

VBTSUnified Passenger Transport

Ticket Sale SystemTerminal

management

Booking offices(33 coach terminals)

Dispatchers

Passengers self-service focus.Loyalty program.Multi currency;Number of races: ~700 Annual tickets: ~0.9 Mill

3

5 bus terminals

•www.iticket.lt•www.iticket.lv•www.iticket.ee•www.toks.lt•www.autobusustotis.lt•www.gobaltics.eu

BalticLines;BusTicketPro.

7 agencies sites

loyalty system

Mobile POS terminals

Bus Tickets:

BalticLines;BusTicketPro.

Terminal management

Booking offices(5 coach terminals)

Dispatchers

Agencies

Coach operators

TerminalsCustomers

Since 2009

• Software as a Service mode;

• Own agency network creation;

• SOAP API;

• Off line mode;

• Pre-integrated with:– BusEurope.eu;– BalticLines;– TOKS;– eCoach platform;– Google.Transit;– Yandex.Schedule

4

2011

Mobile POS terminals

API

Mobile apps

Bus Tickets:

BalticLines;TOKS;BusTicketPro.

5 bus terminals

Terminal management

Booking offices

Dispatchers

Agencies

Coach operators

agencies sites

Terminals Customers

5

2011201223 Coach terminals and coach stations;

Number of races: ~1000 Annual tickets: ~1.5 Mill

implementation

AS NORDEKA, one of the largest Latvian coach company uses the

BusTicketPro system for selling tickets to Airport Express shuttles

Riga City Center – Riga International Airport.

The system is integrated with Ryanair corporate website.

implementation

6

• Data exchange according to SIRI;

• Management of regular races and schedules, management of the descriptions of the races;

• Treatment of the non-standard situations related to the race;

• Management of reference objects (statuses of races, currencies, countries, vehicles, stops, discounts, race cancellation reasons);

• Reports;

2011- 2013

SIRI

Manual•Race by day;•Trip planner module.

The pilot of the common information platform that integrates data from information and booking systems of different coach terminals and coach operators on the baseof SIRI standard.

7

8

Coach terminals;

Service providers:

Partner program

White Label Cashier desk

•Look up schedule;•Choose optimal race;•Buy ticket;

•Plan complex trip;•Buy ticket package.

•Look up schedule;•Choose optimal race;•Buy ticket.

Customers:

•2500 destinations;•22 countries;•More than 120 coach operators.

Coach operators;

Ticketing sites;

Application Program Interface

2012

All our solutions are created on the base of the open architecture that

allows us to tune and scale them according to the changing customer

demands and industry trends.

2003 – BalticLines – terminal focused system;

2009 – TOKS –self service oriented system;

2011 – eCoach integrated information platform;

2011 – BusTicketPro – cloud system, Software as a Service;

2012 – BusEurope – integrated ticketing platform based on cloud technology.

Our approach allows us to enrich earlier systems with the latest IT

development according to the customer needs for new functionalities.

9

Ticketing and information systems is one of the major tools that helps to

increase attractiveness and accessibility of bus&coach passenger

transportation.

Systems provide coach terminals and coach operators with the ability to

supply passengers with real time actual information and offer to purchase

tickets in line with the modern “electronic” lifestyle.

Once the passenger is informed about wide variety of bus&coach offers

he/she is more likely to make smart choice…

10

Thank you!

11

Boris Kadish, Ph.D,SWD Factory Chairman of the Board,Member of APC Advisory Board.

e-mail: bkadish@swdfactory.com