Public Services Card Enhancing Services

Bernard Fitzpatrick – DSPSeminar on Quality Customer Service

Thursday 13th December 2012

Public Services Card Background – SAFE Design Requirements Security Features Progress to Date and Next Steps Immediate Benefits Questions and Answers

SAFE Principles Standard Authentication Framework

Environment Rules based standards for establishing

and authenticating identity Facilitate access to public service across

multiple channels Identity token – e.g. the PSC

SAFE Levels Safe 0 = No assurance of identity – not

currently holder of a PPS number Safe 1 = Balance of probabilities – current

holders of a PPS number Safe 2 = Substantial assurance – backed

up by photograph and signature Safe 3 = Beyond reasonable doubt –

fingerprint captured at registration and digitally stored on the PSC

SAFE Level 2 Minimum authentication level for PSC and

most public services Robust “Face to Face” registration in a

designated SAFE Registration Office Reduced Process – Known Customers Capture of photo and signature Proof of identity and evidence of address

Design Requirements

Standard “credit card” size Multiple protection mechanisms Immediately recognisable as being for use

in the Public Services of Ireland Comply with the best practice on

accessibility/Official Languages Act

Data Inscribed on the Card(Section 263,SWCA 2005 as amended)

Name PPS number Photograph Signature Card issue number, and Expiry date

Data Encoded on the Card (Section 263,SWCA 2005 as amended)

Name PPS number Photograph Signature Card issue

number Expiry date

Date of birth Sex All former surnames

(if any) of mother Place of birth All former surnames

(if any) Nationality

Multiple Security Features Polycarbonate Card Laser Engraving First Line Security Features (3)

Easily and speedily recognisable Second Line Security Features (?)

Require specialist equipment Third Line Security Features (?)

Phase 1 - Complete Managed Service Provider Design of physical PSC and its associated

management systems Internal system design to support robust SAFE

registration and generate PSC requests Accelerated roll-out of SAFE Registration

functionality Volume production commenced July 2012

following pilot

Phase 1 – Remaining Elements

Application of Facial Image Matching Software

Enhance the security environment using Hardware Security Modules

Phase 2 Free Travel variant of PSC Juvenile variant of PSC Staff card – biometric trial Pin Mailer Card Reader Simulator Provision of on-line authentication

SAFE Registration Process SAFE 0 to 2 : DSP dedicated PPS number

registration centres

SAFE 1 to 2 : Local/Branch Office networkSupplementary options under considerationOther Agencies

Use Outside DSP Environment ?

EU Residence Permit? NTMA? Garda Age Card? Others?

Immediate Benefits Validation of Identity – provided SAFE principles

are not undermined Potential for substantial reduction in the rate of

fraud and error More secure payment token – chip and pin Replacement of current insecure cards Data enrichment – SAFE 2 registration Efficiencies across the Public Service

Public Services Card

Questions and Answers

bernard.fitzpatrick@welfare.ie