State of California - Department of Industrial Relations DIVISION OF APPRENTICESHIP STANDARDS

REVISION OF APPROVED STANDARDS

DAS File No: 60700 District No: 9

JAC Standards 0 Unilateral Employer ID 1000027785 1

1. Name of Committee SLO Partners Apprenticeship Committee

2. Area Covered by Standards California Statewide - Alameda, Alpine, Amador, Butte, Calaveras, Colusa, Contra Costa, Del Norte, El Dorado, Fresno, Glenn, Humboldt, Imperial, Inyo, Kern, Kings, Lake, Lassen, Los Angeles, Madera, Marin, Mariposa, Mendocino, Merced, Modoc, Mono, Monterey, Napa, Nevada, Orange, Placer, Plumas, Riverside, Sacramento, San Benito, San Bernardino, San Diego, San Francisco, San Joaquin, San Luis Obispo, San Mateo, Santa Barbara, Santa Clara, Santa Cruz, Shasta, Sierra, Siskiyou, Solano, Sonoma, Stanislaus, Sutter, Tehama, Trinity, Tulare, Tuolumne, Ventura, Yolo, Yuba

3. committee Address - :street Address, City &Zip Code 3350 Education Drive San Luis Obispo, CA 93405

Telephone No.

(805) 782-7273 4. Occupation(s) ONET Number ONET Number

IT BUSINESS ANALYST 15-1199.08 15-1199.00 15-1151.00 15-1151.00 15-1199.0fl 15-1199.00

SOFTWARE DEVELOPER 15-1131.00 15-1142.00 15-1142.00 15-1142.00 15-1141.00 11-3021.00

DATA CENTER TECHNICIAN NETWORK SECURITY ADMINISTRATOR COMPUTER SUPPORT SPECIALIST WINDOWS SYSTEMS ADMINISTRATOR CLOUD OPERATION SPECIALIST LINUX SYSTEMS ADMINISTRATOR SOFTWARE TEST SPECIALIST DATABASE ADMINISTRATOR

PROJECT MANAGER WEB DEVELOPER II n

i A Revision of Journeyman Wages Revision of Area Revision of Other Compensation

C Revision of Apprentice or Trainee Rates Revision of Ratio II 0 Revision of Selection Procedures T5 0 Revision of Work Processes

0 Effective Date of This Action: I March 28, 20180 0 Statewide expansion, addition of 10 occupations, change in work processes and N Other Revision or Addition: course outline of existina 2 occuoations

6. Related Instruction 7. School

240+ Hours Per Year San Luis Obispo County Office of Education 8. Present Journeyman Wage 9. Effective Date of Journeyman Wage

40%-70% Per Hour unchanged 10. Apprentice or Trainee Wage Scale (indicate amount of lime [hours, weeks or months] and dollar amount.)

1st Per 1004 hours at 40% 5th Per 9th Per 2nd Per 1004 hours at 70% 6th Per 10th Per 3rd Per 7th Per 11th Per 4th per 8th Per 12th Per 11. Overtime Provisions:

As oer state reauirements

12. Straight Time Hours 14. Work Processes (if changed, otherwise N/A) Per Day: 8 Per Week: 40 See Attachment C for revisions and additions

Eff. Date Eff. Date of all occupations 13. Other Compensation I Hr/Mo. Hr/Mo. A. Health &Welfare ,__ B. Pension ,__ C. Vacation As per subscribed employer

'---D. Apprentice Funds

'---E. Other

Total I

Hours 2008

15. Remarks This is a employer subscription program DAS 751 fulll revision documents are attached Software Test Specialist and Computer Support Specialist occupations have revisions to RSI and OJT All other occupations are newly added with this revision

CERTIFIED AS CORRECT: Date Signature Committee Sec. Or Chair (Cross out one) Date~;;;~p;;; 1./po/J 03/29/18

( jrhese Revisic/,fs are hereby made a part of and supersede provisions ofs(lndards previously approved. '-Approved Chief, Division of Apprenticeship Standards

Approx.

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SLO PARTNERS APPRENTICESHIP COMMITTEE

c/o San Luis Obispo County Office ofEducation . 3350 Education Dr, San Luis Obispo, CA 93405

Apprenticeship Program Standards

Adopted on 03/28/2018

--..

DISTRICT# 09 DAS FILE # 60700 EMPLOYER ID# 1000027785

DAS 751 Adopted 03.28.2018 1

Apprenticeship Standards ofthe

SLO PARTNERS APPRENTICESHIP COMMITTEE

ARTICLE I Purpose and Policy

The parties hereto declare it to be their purpose and policy to establish an organized, planned system of apprenticeship, conducted as a management industry undertaking. These standards have, therefore, been adopted and agreed upon under the Shelley-Maloney Apprentice Labor Standards Act of 1939, as amended, to govern the employment and training of apprentices in the trade, craft or occupation defined herein, to become effective upon their approval.

ARTICLE II Craft, Trade, Occupation

IT Business Analyst O*NET CODE: 15-1199.08

Data Center Technician O*NET CODE: 15-1199.00

Computer Support Specialist O*NET CODE: 15-1151.00

Cloud Operations Specialist O*NETCODE: 15-1151.00

Software Test Specialist O*NET CODE: 15-1199.01

Web Developer O*NET CODE: 15-1199.00

Software Developer O*NET CODE: 15-1131 .00

Network Security Administrator O*NET CODE: 15-1142.00

Windows Systems Administrator O*NET CODE: 15-1142.00

Linux Systems Administrator O*NET CODE: 15-1142.00

Database Administrator O*NET CODE: 15-1141.00

Project Manager O*NET CODE: 11-3021.00

-..

DAS 751 Adopted 03.28.2018 2

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ARTICLE III Organization

There is hereby established the above-named apprenticeship committee covering the State of California 58 Counties including:

Alameda, Alpine, Amador, Butte, Calaveras, Colusa, Contra Costa, Del Norte, El Dorado, Fresno, Glenn, Humboldt, Imperial, Inyo, Kern, Kings, Lake, Lassen, Los Angeles, Madera, Marin, Mariposa, Mendocino, Merced, Modoc, Mono, Monterey, Napa, Nevada, Orange, Placer, Plumas, Riverside, Sacramento, San Benito, San Bernardino, San Diego, San . Francisco, San Joaquin, San Luis Obispo, San Mateo, Santa Barbara, Santa Clara; Santa Cruz, Shasta, Sierra, Siskiyou, Solano, Sonoma, Stanislaus, Sutter, Tehama, Trinity, Tulare, Tuolumne, Ventura, Yolo, and Yuba.

The committee shall consist of five (5) members appointed by San Luis Obispo County Office of Education and up to five (5) members representing employer's signatory hereto*. In addition thereto, there shall be one (1) apprenticeship consultant representing the Division of Apprenticeship Standards and one (1) advisor from the Local Education Agency and such other advisors as the committee shall determine. Such advisors and the apprenticeship consultant shall act without vote.

*For each employer participating in this program, an "Employer Subscription Agreement" (DAS 752) will be provided to specify the information particular to that employer as noted. herein, including the option to waive or offer participation on the committee, employer committee members will be selected as outlined in the rules & regulations.

ARTICLE IV Jurisdiction

These standards shall apply to the employers who subscribe hereto, and to all apprentice agreements hereunder.

ARTICLE V Functions

The functions of the apprenticeship committee shall be to: 1. develop an efficient program of apprenticeship through systematic on-the-job training

with related and supplemental instruction and periodic evaluation of each apprentice; 2. make periodic evaluations of the progress of each apprentice's on-the-job training related

and supplemental instruction; 3. establish a mechanism to be used for the rotation of each apprentice from work process to

work process to assure each apprentice completes training; 4. serve in an advisory capacity with employers and employees in matters pertaining to

these standards; 5. aid in the adjustment of apprenticeship disputes.

DAS 751 Adopted 03.28.2018 3

ARTICLE VI Responsibilities

The responsibilities of the apprenticeship committee shall be to: 1. supervise the administration and enforcement of these standards; 2. adopt such rules and regulations as are necessary to govern the program provided,

however, that the rules and regulations do not conflict with these standards;. 3. oversee the program's ability, including financial ability, and commitment to meet and

carry out its responsibilities under the federal and state law and regulations applicable to the apprenticeable occupation and for the welfare of the apprentice.

4. conduct orientations, workshops or other educational sessions for employers to explain the apprenticeship program's standards and the operation of the apprenticeship program;

5. pass upon the qualification of employers under its jurisdiction and, when appropriate, to suspend or withdraw approval;

6. conduct ongoing evaluation of the interest and capacity of employers to participate in apprenticeship program and to train apprentices on the job;

7. determine if an employer has the work site facilities, skilled workers as trainers at the work site, and equipment sufficient to train apprentices;

8. pass upon the qualifications of apprentice applicants; 9. file a signed copy of each apprentice agreement with the Secretary of the California

Apprenticeship Council, with copies to all parties to the agreement; 10. establish and maintain a record system for on-the-job training and related instruction; 11. use every effort to keep the apprentice employed in a reasonably continuous manner and

adequately instructed; 12. provide disciplinary procedures for apprentices including provisions for fair hearings; 13. adopt changes to these standards, as necessary, subject to the approval of the parties

hereto and the Chief of the Division of Apprenticeship Standards; 14. implement a program for training and education regarding illegal discrimination and

sexual harassment; 15. prepare and submit an annual Self-Assessment Review, and Program Improvement Plan.

ARTICLE VII Definition of an Apprentice

An apprentice is a person at least 18 years of age, who has met the requirements for selection under the selection procedures of participating employer, who is engaged in learning a designated trade and who has entered into a written apprentice agreement under the provisions of these standards.

ARTICLE VIII Duties of an Apprentice

Each apprentice shall satisfactorily perform all work and learning assignments, both on the job and in related instruction, and shall comply with the rules, regulations and decisions of the apprenticeship committee.

DAS 751 Adopted 03.28.2018 4

ARTICLE IX Apprentice Agreement

1. Each apprentice agreement shall conform to the State law governing, apprentice,. , , agreements, and shall be signed by the employer or by the program sponsor and by the apprentice and must be approved by the apprenticeship committee; ,

2. Each apprentice shall be furnished a copy of or be given an opportunity to study these standards before indenture. These standards shall be considered a part of the apprentice agreement as though expressly written therein.

ARTICLEX Termination and Transfer of Agreements

1. During the probationary period, an apprentice agreement shall be te1J11inated by the apprenticeship committee at the request in writing of either party. After such probationary period, an apprentice agreement may be terminated by the Administrator by mutual agreement of all the parties thereto or cancelled by the Administrator, for good and sufficient reason;

2. If an employer is unable to fulfill his/her obligations to train under any apprentice agreement, or in the event of a layoff, the apprenticeship committee may, with the approval of the Administrator, transfer such agreement to any other employer if the apprentice consents, and such other employer agrees to assume the obligation of said apprentice agreement.

ARTICLE XI Related and Supplemental Instruction

1. Apprentices shall satisfactorily complete prescribed courses of related and supplemental instruction, which will be at minimum 240 hours per year provided by San Luis Obispo County Office of Education: See Attachment A to the Program Standards;

2. It is at the employer's discretion to provide compensation for required school time; 3. Course outline is as follows: See Attachment B to the Program Standards.

ARTICLE XII Lay-off

1. If for any reason a lay-off of an apprentice occurs, the apprentice agreement shall remain in effect unless cancelled by the Administrator. However, credit for related instruction shall be given when the apprentice continues such instruction during the lay-off;

2. There shall be no liability on the part of the employer, the program or the Committee for an injury sustained by an apprentice engaged in schoolwork at a time when the apprentice is unemployed.

ARTICLE XIII Controversies

All controversies or differences concerning apprentice agreements that cannot be adjusted locally by the apprenticeship committee shall be submitted to the Administrator for determination.

DAS 751 Adopted 03.28.2018 5

ARTICLE XIV Term of Apprenticeship

The term of apprenticeship shall be as follows:

IT Business Analyst O*NET: 15-1199.08 RSI: min. 296 hours 1st Period: 1004 OJT hours 2nd Period: 1004 OJT hours

Data Center Technician O*NET: 15-1199.00 RSI: min. 296 hours 1st Period: 1004 OJT hours 2nd Period: 1004 OJT hours

Computer Support Specialist O*NET: 15-1151.00 RSI: min. 240 hours 1st Period: 1004 OJT hours 2nd Period: 1004 OJT hours

Cloud Operations Specialist O*NET: 15-1151.00 RSI: min. 440 hours 1st Period: 1004 OJT hours 2nd Period: 1004 OJT hours

Software Test Specialist O*NET: 15-1199.01 RSI: min. 240 hours 1st Period: 1004 OJT hours 2nd Period: 1004 OJT hours

Web Developer O*NET: 15-1199.00 RSI: min. 688 hours 1st Period: 1004 OJT hours 2nd Period: 1004 OJT hours

Software Developer O*NET: 15-1131.00 RSI: min. 688 hours 1st Period: 1004 OJT hours 2nd Period: 1004 OJT hours

NPtwnrk ~Pf'llrity Arlmini

ARTICLE XVI Wage Schedule

1. The wages for each employer are included in the Employer Subscription Agreement. 2. To advance from one period to the next the apprentice shall have met the following

requirements: a. shall have satisfactorily completed the indicated on-the-job work hours; and b. shall have satisfactorily completed the indicated months in the program; and c. shall have satisfactorily completed the indicated related and supplemental instruction

school hours. 3. Straight time is 8 hours per day, 40 hours per week. Hours may be decreased to

accommodate instructional hours; 4. Overtime provisions: Overtime shall be paid at not less than 1 times the straight time

hourly rate of pay in excess of 8 hours per day. Likewise, overtime must be paid for hours in excess of40 in any one work week;

5. So as not to interfere with schooling, overtime shall not be permitted when RSI classes are scheduled or if it will be detrimental to the health and safety of the apprentice(s).

IT Business Analyst 1st Period: 1004 hours ( approximately 6 months) 40% O*NET: 15-1199.08 2nd Period: 1004 hours ( approximately 6 months) 70%

Data Center Technician pt Period: 1004 hours ( approximately 6 months) 40% O*NET: 15-1199.00 2nd Period: 1004 hours ( approximately 6 months) 70%

Computer Support Specialist 1st Period: 1004 hours ( approximately 6 months) 40% O*NET: 15-1151.00 2nd Period: 1004 hours (approximately 6 months) 70%

Cloud Operations Specialist 1st Period: 1004 hours ( approximately 6 months) 40% O*NET: 15-1151.00 2nd Period: 1004 hours ( approximately 6 months) 70%

Software Test Specialist 1st Period: 1004 hours ( approximately 6 months) 40% O*NET: 15-1199.01 2nd Period: 1004 hours (approximately 6 months) 70%

Web Developer 1st Period: 1004 hours (approximately 6 months) 40% O*NET: 15-1199.00 2nd Period: 1004 hours ( approximately 6 months) 70%

Software Developer 1st Period: 1004 hours ( approximately 6 months) 40% O*NET: 15-1131.00 2nd Period: 1004 hours ( approximately 6 months) 70%

Network Security Administrator 1st Period: 1030 hours (approximately 6 months) 40% O*NET: 15~1142.00 2nd Period: 1030 hours (approximately 6 months) 70%

Windows Systems Administrator 1st Period: 1030 hours ( approximately 6 months) 40% O*NET: 15-1142.00 2nd Period: 1030 hours (approximately 6 months) 70%

Linux Systems Administrator pt Period: 1030 hours (approximately 6 months) 40% O*NET: 15-1142.00 2nd Period: 1030 hours (approximately 6 months) 70%

Database Administrator 1st Period: 1030 hours (approximately 6 months) 40% O*NET: 15-1141.00 2nd Period: 1030 hours (approximately 6 months) 70%

Project Manager 1st Period: 1030 hours ( approximately 6 months) 40% O*NET: 11.-3021.00 2nd Period: 1030 hours ( approximately 6 months) 70%

DAS 751 Adopted 03.28.2018 7

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ARTICLE XVII Work Training

1. The employer shall see that all apprentices are under the supervision of a qualified journeyman or instructor and shall provide the necessary diversified experience and. training in order to train and develop the apprentice into a skilled worker, proficient in all the work processes of a trade as outlined herein. Apprentices shall also be trained in the use of new equipment, materials and processes as they come into use in the occupation;

2. The major work processes in which apprentices will be trained (although not necessarily in the order listed) and the approximate hours (not necessarily continuous) to be spent on each are as follows: See Attachment C to the Program Standards.

ARTICLE XVIII Safety & Health, and Recognition of Illegal Discrimination and Sexual Harassment

1. Each apprentice shall receive training and education in first aid, safe working practices and in the recognition of occupational health and safety hazards;

2. Each apprentice shall receive training in the recognition of illegal discrimination and sexual harassment;

3. Harassment is described as and reported to: See Attachment D to the Program Standards.

ARTICLE XIX Certificate of Completion

1. Upon evidence of satisfactory completion of apprenticeship, and upon the recommendation of the apprenticeship committee, each apprentice will be issued a Certificate of Completion by the authority of the California Apprenticeship Council;

2. In recognition of unusual ability with advanced and accelerated progress, the apprenticeship committee may decrease the term of apprenticeship for an individual apprentice not more than 12 1/2 percent;

3. An apprentice may be credited time for previous experience if that experience is of an approved nature, and shall have completed not less than six months as an apprentice.

ARTICLE XX California Plan for Equal Opportunity in Apprenticeship

Each subscribed employer will be responsible for complying with the California Plan for Equal Opportunity in Apprenticeship requirements: See Attachment D ofthe Program Standards.

DAS 751 Adopted 03.28.2018 8

The foregoing standards are hereby agreed to and adopted on __________ (Committee approval date)

03/29/2018 Michael Specchierla Date Director, SLO Partners in Education San Luis Obispo County Office of Education 8005 Morro Road Atascadero, CA 93422 Ph. (805) 782-7273 Email: mspecchierla@slocoe.org

The foregoing apprenticeship standards, being in confonnity with the rules and regulations of

the California Apprenticeship Council, the California Code of Regulations, and applicable

Federal Regulations are hereby approved Ju.>'12 /3, 2018 (DAS approval date)

Date

Eric Rood, Acting Chief Division of Apprenticeship Standards

_,,.. COMMITTEE ADVISORS

Local Education Agency: San Luis Obispo County Office of Education James J. Brescia, Ed.D. County Superintendent of Schools 3350 Education Drive San Luis Obispo, CA 93405 (805) 543-7732 jbrescia@slocoe.org

State Department/Division: Department of Industrial Relations Division of Apprenticeship Standards Jennifer Vargas Apprenticeship Consultant, Fresno D.O. 2550 Mariposa Mall Room 3080 Fresno, CA 93719 559-445-5431 jvargas@dir.ca.gov

DAS 751 Adopted 03.28.2018 9

mailto:jvargas@dir.ca.govmailto:jbrescia@slocoe.orgmailto:mspecchierla@slocoe.org

SAN LUIS OBISPO COUNTY OFFICE OF EDUCATION LEADERSHIP COMMUNITY l! SERVICE JAMES J. lii!RESC!A, ED, D., SUPERINTENDENT

March 29, 2018

Department of Industrial Relations Division ofApprenticeship Standards 2550 Mariposa Street, Room 3080 Fresno, CA 93721

To Whom It May Concern:

San Luis Obispo County Office of Education agrees to be the Local Educational Agency (LEA) for SLO Partners' Apprenticeship Committee. As the LEA, San Luis Obispo County Office of Education will assign the Related Supplemental Instruction to apprentices employed by partners subscribed and identified by the Division ofApprenticeship Standards as registered apprentices. As the director of the apprenticeship programs overseen by the committee, San Luis Obispo County Office of Education will also act as the administrator to this employer-subscription arrangement.

Sincerely,

J. Brescia, Ed.D. County Superintendent of Schools San Luis Obispo County Office of Education 3350 Education Drive San Luis Obispo, CA 93405 (805) 543-7732 jbrescia@slocoe.org

mailto:jbrescia@slocoe.org

ATTACHMENT B

Schedule of Related and Supplemental Instruction

SLO PARTNERS APPRENTICESHIP COMMITTEE

Related and Supplemental Instruction (RSI)

IT Business Analyst O*NET: 15-1199.08

296 total course hours

I. Orientation (Safety, Harassment Training, Diversity Training) 8 hours II. Workstation Maintenance 72 hours III. IT Service Management 72 hours IV. Database Querying and Reporting 72 hours V. Data Visualization and Analysis 72 hours

Data.Center Technician O*NET: 15-1199.00

296 total course hours

I. Orientation (Safety, Harassment Training, Diversity Training) 8 hours II. Linux Server Maintenance 72 hours III. Server and Network Hardware Management 72 hours IV. Server Administration 72 hours V. Ticket Management and Documentation 72 hours

Computer Support Specialist O*NET: 15-1151.00

240 total course hours

I. Orientation (Safety, Harassment Training, Diversity Training) 8 hours IL Hardware 40 hours III. Networking 72 hours IV. Software 40 hours V. Workflow Management 40 hours VI. Organizational Processes 40 hours

Cloud Operations Specialist O*NET: 15-1151.00

440 total course hours

I. Orientation (Safety, Harassment Training, Diversity Training) 8 hours II. Customer Support and Proprietary Cloud Platform 216 hours III. Cloud Services Customer Support 216 hours

Software Test Specialist O*NET: 15-1199.01

240 total course hours

I. Orientation (Safety, Har~ssment Training, Diversity Training): 8 hours II. ISTQB Foundations 40 hours III. ISTQB Agile Testing 96 hours IV. ASTQB Certified Mobile Testing 96 hours

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Web Developer O*NET: 15-1 J99.00

688 total course hours

Software Developer O*NET: 15-1131.00

688 total course hours

Network Security Administrator O*NET: 15-1142.00

400 total course hours

Windows Systems Administrator O*NET: 15-1142.00

400 total course hours

Linux Systems Administrator O*NET: 15-1142.00

400 total course Hours

I. Orientation (Safety, Harassment Training, Diversity Training): 8 hours II. Project Definition 80 hours III. Web Design 150 hours IV. Development and Implementation 150 hours V. Software Testing 150 hours VI. Deployment and Maintenance 150 hours

I. Orientation (Safety, Harassment Training, Diversity Training): 8 hours II. Project Definition 80 hours III. Software Design 150 hours IV. Development and Implementation 150 hours V. Software Testing 150 hours VI. Deployment and Maintenance 150 hours

I. Orientation (Safety, Harassment Training, Diversity Training): 8 hours II. Firewalls and Routers 98 hours III. Security System Monitoring and Logging 98 hours IV. Security Services Configuring and Troubleshooting 98 hours V. Virtual Private Network Remote Access 98 hours

I. Orientation (Safety, Harassment Training, Diversity Training): 8 hours II. Windows Server Administration 98 hours III. Distributed Windows Server Environment Implementation 98 hours IV. Active Directory Management 98 hours

V. Microsoft Exchange 98 hours

I. Orientation (Safety, Harassment Training, Diversity Training): 8 hours

II. Linux Server Administrator 98 hours III. Software and Network Management 98 hours IV. User and Group Management 98 hours V. Mail, Directory, and Services 98 hours

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Database Administrator O*NET: 15-1141.00

296 total course hours

I. Orientation (Safety, Harassment Training, Diversity Training): 8 hours

II. Systems Management 40 hours

III. Database Management 40 hours

IV. SQL/Stored Process Programming 40 hours

V. Data Storage Management 40 hours VI. Database Security 40 hours

VII. Disaster Recovery and Testing 40 hours VIII. Customer Support Services 48 hours

Project Manager O*NET: 11-3021.00

288 total course hours

I. Orientation (Safety, Harassment Training, Diversity raining): 8 hours

I. Planning, Executing, and Closing 80 hours II. Project Risk & Quality Management 80 hours.

V. Leading & Project Management 80 hours . Stakeholder Communication 40 hours

T

I

I

I

V

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ATTACHMENT C

Work Processes

SLO PARTNERS APPRENTICESHIP COMMITTEE On-the-Job Training (OJT)

IT Business Analyst Hours O*NET: 15-1199.08

1. Workstation Maintenance ............................................................ 150 a. Update and monitor system components b. Storage solution management c. Security encryption and audit configuration d. Monitor and configure network services

2. IT Service Management.. .............................................................350 a. Implement and manage a service request system or other task assignment tool b. Understand and advise on business and legal risks of data collection and presentation as appropriate, including assessment of internal/external stakeholders and scope of release of information reported c. Interact with relevant stakeholders to define scope, parameters, and types of data needed to build a report as requested d. Delineate roles and access/clearance to any needed data sources

3. Database Querying and Reporting ...................................................650 a. Create and maintain databases and the reporting tools that feed them b. Administer and maintain database server tools, security, and user accounts c. Manipulate data extracts with SQL queries d. Work with data warehouse tools and packages to ensure integrity, transaction monitoring, and extraction, transformation, and load packages e. Map and integrate data relationships and cross-reference with key values or other unique identifiers

4. Data Visualization and Analysis .....................................................850 a. Install and configure data reporting/business intelligence tools b. Connect and merge data sources c. Verify data integrity and accuracy d. Cognitive and perceptually-aware design of data visualizations e. Build charts and representations of data in static and interactive environments f. Identify and highlight key metrics/performance indicators/decision triggers g. Configure hierarchies, filters, and other action parameters h. Test and release visualization tools to business or technical teams i. Deploy visualizations and reports in multiple formats as required

5. Orientation.............................................................................. 8

Total Hours: 2008

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Data Center Technician Hours O*NET: 15-1199.00

1. Linux Server Maintenance ...............................................................350 a. Update and monitor system components b. Storage solution management c. Manage and print services d. Security encryption and audit services e. Monitor and configure network services f. Troubleshoot server issues and package compatibility g. Manage firmware, OS image, and BIOS/NetBoot configuration and deployment tools

2. Server and Network Hardware Management .......................................950 a. Build and install rackmount server hardware from components b. Install, replace, or upgrade CPU, RAM, storage drive devices c. Troubleshoot power supply and cooling system issues d. Route, terminate, and connect network and device data cabling e. Install and configure TCP/IP and UDP network connections f. Troubleshoot, configure, or install peripheral devices and network appliances

3. Server Administration ................................................................. .450 a. Configure and prepare new hardware for designated server role, including OS deployment/install, setting hostnames and network addresses, and enabling services b. Access server hardware via local hardware (e.g., KVM switches or control panels) or remote administration through ILO/iDRAC, RDP, SSH/VNC connections or terminal services c. Storage device selection, installation, and set up (file system, partitioning, and building RAID arrays as needed) on local (SAS, SATA, SCSI) and network-attached drives d. Securtty configuration and testing, including multifactor authentication, access controls, OS/application hardening techniques, firewall and port security, and endpoint security tools e. Implement and follow disaster recovery procedures, including backups and redundancy f. Asset management (software licensing, hardware/software lifecycle evaluation, inventory control)

4. Ticket Management and Documentation ...........................................250 a. Work within existing task assignment and record-keeping systems b. Respond to tickets with resolution information c. Update documentation on configuration and status of servers d. Research past resolutions and clean up notes/records on architecture and data flow diagrams or related documents

5. Orientation.............................................................................. 8

Total Hours: 2008

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Computer Support Specialist Hours O*NET: 15-1151.00

1. Hardware ............................................................................................................ 300 a. Laptop and desktop component installation and configuration. b. Audio and video installation and configuration. c. Peripheral installation and configuration. d. Troubleshoot hardware issues. e. Perform inventory management and asset control.

2. Networking ............................... : ....................................................................... 600 a. Wired network device installation and configuration. b. Wireless network device installation and configuration. c. Network service management.

d. Monitor network performance and security. e. Troubleshoot network issues.

3. Software ........................................................................................................... 850 a. Operation system deployment and configuration. b. Desktop software application installation. c. Malware client security software management. d. Backup and restore data. e. User access control and permissions. f. Troubleshoot operating system and software application issues.

4. Workflow Management and organizational processes .................................... 250 a. Open, manage and close trouble tickets. b. Purchasing and license management. c. Research issue resolution. d. Document issue resolution.

5. Orientation................................................................................8

Total Hours: 2008

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Cloud Operations Specialist Hours O*NET: 15-1151.00

1. Customer support and proprietary cloud platform training ..................... 600 a. Core platforms and services b. Support case handling c. Customer interaction d. Best practices for building in cloud platfom1s

2. Cloud Services Customer Support Utilizing E-Mail.. ............................ 800 a. Support and identify client needs in Networking, Windows, Linux, Security, Devices, Deployment, Databases and Big Data b. Ticket Management and Documentation

3. Cloud Customer Support Utilizing Live Chats and Live Calls ........................ 600 a. Linux

i. Manage partitions, file systems, packages and repositories, and kernel services

ii. Implement solutions using Bash/shell scripts iii. Administer automated jobs and background processes

b. Networking i. Review logs and troubleshooting ii. Verify network topologies and VLAN configurations

c. Security i. Incident management and response ii. Basic forensic investigations iii. Configure access controls and modify firewall settings iv. Harden networks and perform intrusion detection and prevention

d. Server Administration i. Administer web servers running on Apache and IIS ii. Apply security protocols to web servers iii. Monitor and optimize web server performance iv. Deploy virtual servers

e. Databases i. Connect to SQL databases and retrieve data through queries ii. Perform client database configuration tasks iii. Troubleshoot connection problems iv. Update/export tables in databases

f. Ticket Management and Documentation 4. Orientation..............................................................................8

Total Hours: 2008

http:15-1151.00

Software Test Specialist Hours O*NET: 15-1199.01

1. Software ............................................................................................................ 600 a. Operation system deployment and configuration. b. Desktop software application installation. c. Malware client security software management. d. Backup and restore data. e. User access control and permissions. f. Troubleshoot operating system and software application issues.

2. Project Definition .............................................................................................. 400 a. Identify and capture stakeholder requirements .

. b. Work with development team to create test plans with project scope or delivery dates. c. Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability. c. Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks b. Specify and scope hardware and system requirements. c. Identify and mitigate security threats and vulnerabilities that may arise from interactions with other systems, external and legacy code.

4. Software rfesting ....................................................................... , ...................... 1000 a. Implement test cases. b. Identify and analyze with program function issues with programs, hard,x1are, operating systems, or netvlork environ....111ents~ c. Document software defects, using a bug tracking system, and report defects to software developers. d. Identify and analyze with program function issues with programs, hardware, operating systems, or network environments. e. Monitor bug resolution efforts and track successes.

5. Orientation................................................................................8

Total Hours 2008

http:15-1199.01

Web Developer Hours O*NET: 15-1199.00

1. Project Definition ............................................................................................ I 00 a. Identify and capture stakeholder requirements using customer interviews and surveys. b. Build multiple use cases to describe each action that a user will take in the new system. c. Understand and contribute to requirement specification documents.

2. Web Design ...................... : .............................................................................. 300 a. Work with stakeholders to understand requirements. b. Specify and scope hardware and system requirements. c. Identify and mitigate security threats and vulnerabilities that may arise from interactions with other systems, external and legacy code.

3. Development and Implementation ...... , .......................................................... 1000 a. Develop and write software code. b. Perform unit testing and fix errors or bugs.

4. Software Testing ............................................................................................. 400 a. Work with development team to create test plans. b. Implement test cases. c. Find & fix bugs.

5. Deployment and Maintenance ....................................................................... 200 a. Perform training for end users. b. Evaluate and fix bugs that may become apparent after product deployment.

6. Orientation...............................................................................8

Total Hours: 2008

http:15-1199.00

Software Developer Hours O*NET: 15-1131.00

1. Project Definition .......................................................................................... 100 a. Identify and capture stakeholder requirements using customer interviews and surveys. b. Build multiple use cases to describe each action that a user will take in the new system. c. Understand and contribute to requirement specification documents.

2. Software Design ............................................................................................ 300 a. Work with stakeholders to understand requirements. b. Specify and scope hardware and system requirements. c. Identify and mitigate security threats and vulnerabilities that may arise from

interactions with other systems, external and legacy code. 3. Development and Implementation ............................................................... 1000

a. Develop and write software code. b. Perform unit testing and fix errors or bugs.

4. Software Testing ............................................................ ; .............................. 400 a. Work with development team to create test plans. b. Implement test cases. c. Find and fix bugs.

5. Deployment and Maintenance ..................................................................... 200 a. Perform training for end users. b. Evaluate and fix bugs that may become apparent after product deployment.

6. Orientation.............................................................................. 8

Total Hours: 2008

http:15-1131.00

Network Security Administrator Hours O*NET: 15-1142.00

1. Install and configure firewalls and routers ..........................................................300 2. Review monitoring and security system logs (i.e. intrusion detection system,

firewall system logs, etc.) and directly remediate or coordinate remediation of identified issues ....................................................................................................400

3. Configure and troubleshoot security services ..................................................... .400 a. IPS (Intrusion Prevention Systems) b. IDS (Intrusion Detection Systems) c. URL Filters d. DDOS (Distributed Denial of Service) protection

4. Configure and troubleshoot site to site IPSVPN (Internet Protocol Security Virtual Private Networks) on router and firewall platforms ................................... 180

5. Install, configure and troubleshoot remote access VPN (Virtual Private Network) solutions...................... .......................................................................................... 180

6. Configure and troubleshoot DMVPN (Dynamic Multipoint Virtual Private Network) topologies ............................................................................................ 180

7. Work directly with customers to resolve firewall and security issues .................300 8. Compose andwrite detailed design and customer documentation as required .... 120

Total Hours 2060

http:15-1142.00

Windows Systems Administrator Hours O*NET: 15-1142.00

1 .. Windows Server Administrator. ................................................................. 640 a. Deploy and manage Windows Server. b. Update and monitor Windows Server. c. Storage solution management. d. Manage file and print services. e. Security encryption and audit configuration. f. Monitor and configure Windows network services. g. Troubleshoot Windows Server issues.

2. Distributed Windows Server Environment Implementation ........................ 340 a. Implement and manage network solutions. b. Utilize and implement Hyper-V virtualization. c. Manage distributed active directory and domain services. d. Implement fail-over clustering. e. Balance network load. f. Troubleshoot mis-configuration of Windows Server roles.

3. Active Directory Management. .................................................................... 740 a. Configure domain controller(s) b. Implement and manage group policy c. Maintain active directory domain services d. Supervise and monitor active directory certificate and right management.

4. Microsoft Exchange ..................................................................................... 340 a. Plan and configure mailbox and client access servers. b. Create availability and disaster recovery plan(s). c. Design message security, retention, compliance and auditing protocols.

Total Hours: 2060

http:15-1142.00

Linux Systems Administrator Hours O*NET: 15-1142.00

1. Linux Server Administrator .......................................................940 a. Deploy and manage Linux distributions b. Update and monitor system components c. Storage solution management d. Manage file and print services e. Security encryption and audit configuration f. Monitor and configure network services g. Create availability and disaster recovery plan(s) h. Troubleshoot server issues and package compatibility

2. Software and Network Management ...........................................540 a. Implement and manage network solutions b. Installing/uninstalling using package managers c. Building software components from source repositories d. Clustering and virtualization options for Linux systems e. Configuring virtual machines using e.g., VirtualBox, VMWare, Xen f. Balance network load

3. User and Group Management. .................................................. 340 a. Configure domain controller(s) b. Implement and manage group policy c. Maintain active directory domain services d. Supervise and monitor active directory ce1iificate and rights management

4. Mail, Directory, and Services Collaboration ................................. .240 a. Plan and configure mailbox and client access servers b. Manage groupware and services (e.g., Zimbra, Horde, OpenXchange)

Total Hours: 2060

http:15-1142.00

Database Administrator Hours O*NET: 15-1141.00

1. User Manage1nent. ....................................................................................... 200 a. Database Server Access Management for Users & Groups

2. Systems Management .................................................................................. 220 a. Implementing Security Schema for Database Server b. Defining IP Ports for Data Access for Applications or Reporting c. Defining Server Workload management d. System Security Compliance

3. Database Management ................................................................................ 300 a. Database Access Permissions for Users/Groups b. Database replication Implementation and Management c. Log management, Data Retention Policies d. Database Recovery e. Default Table Management

4. SQL/Stored Process Programming ............................................................. 300 a. Writing Queries, Reports and Data Validation Code b. Developing Stored Procedures

5. Data Storage Management. .......................................................................... 300 a. Managing Disk Space Growth Projections b. Developing Stored Procedures

6. Database Security ......................................................................................... 220 a. Users, Groups, and Application Accessibility b. Security and Data Encryption Controls

7. Disaster Recovery and Testing .................................................................... 220 a. Data and Log Recovery b. Test Processes and Execution

8. Customer Support Services .......................................................................... 300 a. End User Support b. Application and Developer Support

Total Hours: 2060

http:15-1141.00

Project Manager Hours O*NET: 11-3021.00

Planning, executing & closing projects ......................................................... 800 a. Define project purpose, requirements and scope. b. Create comprehensive project and work plans to include milestones and deliverables. c. Manage and track project progress timelines. d. Create and track project resource plans and budgets. e. Complete project post mortemand evaluations upon project completion.

2. Project risk & quality management.. ........................................................ .420 a. Perform qualitative and quantitative risk analysis b. Develop appropriate risk identification, mitigation and monitoring strategies. c. Utilize quality assurance and quality control tools and techniques.

3. Leading & managing projects ................................................................... .420 a. Identify and apply appropriate leadership and management strategies and techniques. b. Work with and effectively communicate with technical and non-technical subject matter experts. c. Analyze project barriers such as technology and schedule pressures, in order to develop procedures and policies which effectively overcome those barriers.

4. Communicating with project stakeholders ................. .............................. .420 a. Serve as the central point of communication in the execution of projects. b. Determine project stakeholders communication styles and establish techniques for effective communication and influence. c. Assess project communication needs and create appropriate communication strategies tailored to specific projects. d. Utilize the various communication channels available and communicate clearly via the appropriate channel. e. Ensure that project decisions, action items and deliverables have been properly documented and shared with stakeholders.

Total Hours: 2060

http:11-3021.00

ATTACHMENT D

ARTICLE XX Selection Procedures

State of California ni=!p::irtml'!nt nf lnrlm::tri::il RAl::itinn!:: DIVISION OF APPRENTICESHIP STANDARDS

DISTRICT NO.

FILE NO.

SELECTION PROCEDURES SLO PARTNERS APPRENTICESHIP COMMITTEE

EMPLOYER-NAME AND ADDRESS

OCCUPATION(S) IT Business Analyst O*NET CODE: 15-1199.08 Data Center Technician O*NET CODE: 15-1199.00 Computer Support Specialist O*NET CODE: 15-1151.00 Cloud Operations Specialist O*NET CODE: 15-1151.00 Software Test Specialist O*NET CODE: 15-1199.01 Web Developer O*NET CODE: 15-1199.00 Softlyarc De,reloper O*NET CODE: 15-1131.00 Network Security Administrator O*NET CODE: 15-1142.00 Windows Systems Administrator O*NET CODE: 15-1142.00 Linux Systems Administrator O*NET CODE: 15-1142.00 Database Administrator O*NET CODE: 15-1141.00 Project Manager O*NET CODE: 11-3021.00

Pledge

The recruitment, selection, employment and training of apprentices during their apprenticeship shall be without discrimination because of race, color, religion, national origin or sex. The sponsor will take affirmative action to provide equal opportunity in apprenticeship for both minorities and women and will operate the apprenticeship program as required under Title 29 of the California Code of Federal Regulations, Part 30, and equal employment opportunity regulation of the State of California.

1. Information on apprenticeship openings shall be disseminated in writing to the Division of Apprenticeship Standards and to other agencies as required by State and Federal regulations at least 45 days in advance of the closing date for accepting applications.

Signature of Employer Title Date

Apprenticeship Consultant Date

Chief, Division of Apprenticeship Standards Date

DAS 167BX

http:11-3021.00http:15-1141.00http:15-1142.00http:15-1142.00http:15-1142.00http:15-1131.00http:15-1199.00http:15-1199.01http:15-1151.00http:15-1151.00http:15-1199.00http:15-1199.08

ATTACHMENT E

No Harassment Policy

SLO PARTNERS APPRENTICESHIP COMMITTEE

No Harassment Policy

1. It is the policy of the employers for the SLO Partners Apprenticeship Committee to fully support the law prohibiting harassment and discrimination. This prohibition includes harassment and/or discrimination based on race, color, national origin,

ancestry, religion, sex, marital status, handicap, mental condition, and age, as well as sexual harassment. This policy endeavors to maintain a workplace free of any such harassment and discrimination.

2. Impermissible harassment may take many forms, including but not limited to: Verbal conduct, such as epithets, derogatory comments, and slurs, as

. well as unwanted sexual comments, invitations, and advances. Visual conduct, such as derogatory gestures, drawings, cartoons, and

posters; Physical conduct, such as assault, blocking normal movement, or interference with

work because of sex or any other protected basis; Threats or demands to submit to sexual requests in order to maintain employment or

avoid some other loss, as well as offers ofjob benefits in return for sexual favors; Retaliation against those who have reported or encouraged the reporting of any such

harassment or discrimination.

3. Any person, whether apprentice, employer, employee, supervisor, trustee, . instructor, or otherwise who is found to have engaged in such conduct while

participating in our Training Program will be subject to immediate and severe discipline and, when appropriate, will be terminated.

4. Any person who feels that he or she is being harassed or discriminated against, or who is aware of harassment or discrimination, should report it immediately by contacting the Human Resources Department located at the place of employment. Ifunresponsive, the apprentice is to report the incident to their chain of command in writing, in person, by phone, or by email.

5. A thorough, objective and, if appropriate, confidential investigation will be undertaken. Ifharassment and/or discrimination are found to have occurred, prompt and appropriate remedial action will be taken. No person will be retaliated against for reporting harassment or discrimination or participating in an investigation thereof.

ATTACHMENT F

Pro F onna Statement

SLO P ART~~ERS APPRENTICESHIP COJ\1MITTEE

March 29, 2018

Department of Industrial Relations

Division of Apprenticeship Standards

2550 Mariposa Street, Room 3080

Fresno, CA. 93721

To Whom It May Concern:

The SLO Partners Apprenticeship Committee oversees computer information system

and technology apprenticeship programs fully directed and administered by San Luis Obispo

County Office of Education. The Committee seeks approval for a California-registered

Apprenticeship Program. This apprenticeship program and consists of 2008 hours of on-the-

job training and not less than 210 hours ofrelated classroom instruction. Classroom

instruction will be provided by the apprenticeship program's designated instructors with

support from the apprenticeship committee and the local education agency, San Luis Obispo

County Office of Education.

Instruction will be funded by Related Supplemental Instruction (RSI) funding,

Employment Training Panel (ETP), and, when available, local, state and federal

apprenticeship grants and Workforce Innovation and Opportunity Act employment & training

funding. When these funding sources are not sufficient to adequately run the program, the

committee will require participating employers to submit training fees to the committee in

order to support the training provided to registered apprentices.

Michael Specchierla Date

Director, SLO Partners in Education

San Luis Obispo County Office of Education

3350 Education Drive San Luis Obispo, CA 93405

Ph. (805) 782-7273 IEmail: mspecchierla@slocoe.org

mailto:mspecchierla@slocoe.org

SLO PART:r-{EllS APPRENTICESHIP COJVIJ\1ITTEE

March 29, 2018

Department of Industrial Relations

Division of Apprenticeship Standards

2550 Mariposa Street, Room 3080

Fresno, CA. 93721

To \Vhom It May Concern:

The SLO Partners Apprenticeship Committee oversees computer infommtion system

and technology apprenticeship programs fully directed and administered by San Luis Obispo

County Office of Education. The Committee seeks approval for a California-registered

Apprenticeship Program. This apprenticeship program and consists of 2008 houi;s of on-the-

job training and not less than 210 hours of related classroom instruction. Classroom

instruction will be provided by the apprenticeship prograrn's designated instructors with

support from the apprenticeship comrnittee and the local education agency, San Luis Obispo

County Office ofEducation.

Instruction will be funded by Related Supplemental Instruction (RSI) fonding,

Employment Training Panel (ETP), and, when available, local, state and foderal

apprenticeship grants and Workforce Innovation and Opportunity Act employment & training

:fonding. Whe11 these funding sources are not sufficient to adequately run the program, the

committee will require participating e1nployers to submit training to the committee in

.. order to support the training provided to registered apprentices.

Michael Specchierla

Director, SLO Partners in Education

San Luis Obispo Cmmty Office of Education

3350 Education Drive San Luis Obispo, CA 93405

Ph. (805) 782-7273 IEi:nail: mspecchierla@slocoe.org

mailto:mspecchierla@slocoe.org

Structure BookmarksSLO PARTNERS APPRENTICESHIP COMMITTEE c/o San Luis Obispo County Office ofEducation . 3350 Education Dr, San Luis Obispo, CA 93405 Apprenticeship Standards Adopted on 03/28/2018 Apprenticeship Standards ofthe SLO PARTNERS APPRENTICESHIP COMMITTEE ATTACHMENT B Schedule ofRelated and Supplemental Instruction SLO PARTNERS APPRENTICESHIP COMMITTEE Related and Supplemental Instruction (RSI) ATTACHMENT C Work Processes SLO PARTNERS APPRENTICESHIP COMMITTEE On-the-Job Training (OJT) IT Business Analyst Hours O*NET: 15-1199.08 Data Center Technician Hours O*NET: 15-1199.00 Computer Support Specialist Hours O*NET: 15-1151.00 Cloud Operations Specialist Hours O*NET: 15-1151.00 Software Test Specialist Hours O*NET: 15-1199.01 Web Developer Hours O*NET: 15-1199.00 Software Developer Hours O*NET: 15-1131.00 Network Security Administrator Hours O*NET: 15-1142.00 Windows Systems Administrator Hours O*NET: 15-1142.00 Linux Systems Administrator Hours O*NET: 15-1142.00 Database Administrator Hours O*NET: 15-1141.00 Project Manager Hours O*NET: 11-3021.00 ATTACHMENT D ARTICLE XX Selection Procedures SELECTION PROCEDURES SLO PARTNERS APPRENTICESHIP COMMITTEE ATTACHMENT E No Harassment Policy SLO PARTNERS APPRENTICESHIP COMMITTEE No Harassment Policy ATTACHMENT F Pro F onna Statement SLO P ART~~ERS APPRENTICESHIP COJ\1MITTEE SLO PART:r-{EllS APPRENTICESHIP COJVIJ\1ITTEE