psychology and high performance organizations
TRANSCRIPT
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Psychology of High Performance Organizations
John Willis@BOTCHAGALUPE
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Psychology and High Performance Organizations
John Willis@BOTCHAGALUPE
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Agenda• Introduction & Disclaimer
• Part 1 (of)
• Devops Survey
• Case Study (Sleeping)
• Part 2 (and)
• Understanding Burnout
• Mindsets
• Mindfulness
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@botchagalupe• a.k.a. John Willis
• Work at Docker
• 35 Years in IT Operations
• Exxon, Canonical, Chef, Enstratius, Socketplane
• Devopsdays Core Organizer
• 35 Devopsdays
• DOES15 Organizers
http://ow.ly/ZclVW
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Overview
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Disclaimer Dude!
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Part One (of)
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Devops Survey 2015• Better code quality.
• Better testing.
• Building apps with testability and deployability in mind.
• Creating a culture of continuous improvement.
@botchagalupe
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Devops Survey
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Dr Deming’s System of Profound Knowledge
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Part Two (and)
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What is
Burnout?
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Lagging Indicators
• Health Care Costs
• Law Suits
• Turnover
• Optics
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Leading Indicators
• Missed Deadlines
• Missed Opportunities
• Missed Threats
• Less Innovation
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B-DOC
DR . Geri Puleo - Burnout During Organizational Change Model
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Industry & Humanity Costs
• Leaving the Industry
• Suicide
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Clinical Definitions
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Three Dimensions (Maslach)
• Exhaustion
• Emotional exhaustion
• Cynicism
• Depersonalization
• Efficacy
• Personal Accomplishment
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MBI
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Burnout in Information Security
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My MBI
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Six Mismatches• Work Overload
• Lack of Control
• Insufficient Reward
• Breakdown of Community
• Absence of Fairness
• Conflicting Values
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AWS - Survey
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How to
Overcome?
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Men are disturbed not by things, but by the view which they take of them
- Epictetus
People are disturbed not by things, but by the view which they take of them
- Epictetus (modified)
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MBI - Self Assessment
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Mismatch - Self Assessment
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AWS - Survey
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How can you help others?
• Talk Talk Talk
• Listen Listen Listen
• Be Vulnerable
• Be Courageous
• Be Kind
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Mindsets
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Mindsets• Fixed Mindset
• Fixed Belief
• Outcome based.
• Belief that intelligence and talent, are fixed traits.
• Growth Mindset
• Alternative Belief
• Effort based
• Belief that abilities can be developed through dedication and hard work..
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Mindsets Study• Employees in a “growth
mindset” company are:
• 47% likelier to say that their colleagues are trustworthy,
• 34% likelier to feel a strong sense of ownership and commitment to the company,
• 65% likelier to say that the company supports risk taking, and
• 49% likelier to say that the company fosters innovation.
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The Power of the Placebo Effect
• Four Studies
• Pain/Morphine
• Housekeeper/Fitness
• Milkshake/Diet
• Wallstreet/Stress
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Stress
• Mindsets and Biology
• Studies on Death Rates
• Blood Vessel Responses
• Oxytocin
• Challenge Mindsets
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Additional Mindsets Research
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Mindfullness
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• I had a black dog, his name was depression https://www.youtube.com/watch?v=XiCrniLQGYc
• Living With a Black Doghttps://www.youtube.com/watch?v=2VRRx7Mtep8
• Stress and Depression - A taboo in our time https://vimeo.com/channels/lascot14/106927863
• Be Brave https://vimeo.com/78624749
• Burnout in Information Security http://www.slideshare.net/secburnout/burnout-in-information-security
• Feeling Good – The New Mood Therapy http://feelinggood.com/books/
• Happy (the movie)http://www.thehappymovie.com/
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• Karōjisatsu - Bloghttp://itrevolution.com/karojisatsu/
• Burnout and post-traumatic stress disorder: Dr. Geri Puleo at TEDxSetonHillUniversity https://youtu.be/hFkI69zJzLI
• Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley) https://youtu.be/4kLPyV8lBbs
• Maslach Burnout Inventory http://www.mindgarden.com/117-maslach-burnout-inventory
• My First Year at Chef - Measuring all the things http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss
• A typology of organisational cultures http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/
• REVERSING BURNOUT: How to rekindle your passion for your work http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf
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• Why Fostering a Growth Mindset in Organizations Matters http://knowledge.senndelaney.com/docs/thought_papers/pdf/stanford_agilitystudy_hart.pdf
• Change your Mindset, Change the Game: Dr. Alia Crum at TEDxTraverseCity 2014 https://www.youtube.com/watch?v=ev65KnPHVUk
• Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley) https://youtu.be/4kLPyV8lBbs
• Maslach Burnout Inventory http://www.mindgarden.com/117-maslach-burnout-inventory
• My First Year at Chef - Measuring all the things http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss
• A typology of organisational cultures http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/
• REVERSING BURNOUT: How to rekindle your passion for your work http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf
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Extra Slides
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I had a black dog, his name was depressionWorld Health Organization (WHO)
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How to Beat the Black DogWorld Health Organization (WHO)
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Living With a Black DogWorld Health Organization (WHO)