psmj xl webinar developing your pm plan: why …xlgroup.com/~/media/xldp/pdfs/webinar/psmj xl...
TRANSCRIPT
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
DEVELOPING YOUR PROJECT MANAGEMENT PLAN: WHY FAILING TO PLAN IS PLANNING TO FAIL
This presentation contains proprietary information protected by XL Group plc companies copyright and PSMJ copyright. All rights reserved.
Christopher P. Martersteck, AIA, LEED AP, DBIA – PSMJ Resources
Bob vanArsdall, MBA – XL Group’s Design Professional unit
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
2
Using the Technology
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Webinar leaders
. Christopher P. Martersteck, AIA, LEED AP, DBIA• A/E/C Project Delivery Seminar Leader &
Consultant - PSMJ Resources• Past Vice President & Director of Project
Management - 4 top 50 A/E/C firms
• Past Chair - AIA Chicago Design-Build Knowledge Community
• Past Board Member - DBIA Great Lakes Chapter
• Design-Build Certification Course Leader -Design-Build Institute of America
• [email protected] or PSMJ Resources - www.psmj.com
• Connect on LinkedIn: http://www. linkedin.com/in/christophermartersteck
Bob vanArsdall has worked in engineering and consulting since 1983 and has been with XL Group’s Design Professional unit since 1996. As an author, vanArsdall has contributed to national and international business publications, and is called on frequently to speak on marketing and management
issues at industry, national, and international forums. He has been a frequent speaker at the US national and regional AIA conferences, ACEC conferences, and at GLOBE in Canada.
3
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
About XL Group’s Design Professional unit
Specially designed loss prevention for today's A/E firmsHaving served both large and small A/E firms for more than 40 years, we understand the challenges today's design professionals face, and we've tailored our solutions to their unique risks and requirements.
Our mission is simple: to bring policyholders the resources and protection they need to run a successful business.
• Our innovative professional liability insurance programs offer broad, cost-effective coverage that's tailored to your firm.
• Industry-leading educational programs draw on real claims data to help you implement proven risk management techniques.
• Through a dedicated national network of underwriters, claims consultants, agents and loss prevention specialists, we work with each of our clients to reduce the cost of loss and preserve valuable business relationships.
4
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
• Content providers of management information• Focused exclusively on the A/E/C industry for over 30 years
About PSMJ
5
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Get more. Learn more.
From XL Group:
•Complimentary test drive of XL Group’sContract eGuide
•XL/PSMJ 2012-2014 webinars OnDemand
• Related XL article
From PSMJ:
PSMJ’s limited time offers• Project Management Bootcamp – register
for one of the upcoming 8 locations and bring a colleague to this seminar for 50% off the regular registration fee.
• PSMJ Newsletter – Webinar participants receive 18 months of this newsletter for the price of 12 months.
6
Webinar attendees will get more risk management information
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
AIA Certificate of Completion
The live webinar is registered with the AIA by PSMJ.• In order to receive a copy of the
Certificate of Completion, please send an email to:
• Upon receipt of your email, an electronic PDF version of the certificate will be sent to you.
The OnDemand webinar is registered with the AIA by XL Group.
Visit:
xldp.com/LearnMore/OnDemandWebinars.com
This webinar is registered with the national AIA, and units earned by architects are directly reported to the AIA. Engineers can, in general, use certificates of completion to self-report Professional Development Hours. Not all States and licensing boards accept these programs for learning units.
7
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Learning objectives
8
After participating in this webinar:
• By the end of this webinar, attendees will be able to identify the critical success factors for the project in the client’s eyes.
• In today’s workshop, attendees will learn why risk needs to be addressed up-front before the project begins and incorporated into the project plan.
• In today’s workshop, attendees will learn how to break a project into tasks and sub-tasks and to map these to the critical success factors.
• By the end of this webinar, attendees should be able to recognize the impact of not following a project plan on the outcome of their work.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
• Set goals & build teamPlan
• Manage team & hours Delegate
• Project ProgressMonitor
• PM coaching & mentoringReview
Project Process
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
• Set goals & build teamPlan
• Manage team & hours Delegate
• Project ProgressMonitor
• PM coaching & mentoringReview
Know your
Today’s Agenda: Project Process
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
When Should You Start to Plan?
Get the RFP
Accomplish the Two Objectives of Planning
Understand Client’s Priorities PMP
Start Proposal
Submit Proposal
Negotiate Contract
Award
Mobilize Project
Do the Work
Close the Job Number
Project Concept by Client 1. Convert project goals into manageable tasks
2. Anticipate problems
11
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
1. Proposal is your first draft
2. Finalized after project is secured
3. Consolidates information• Request for proposal• Proposal due diligence• Proposal document• Negotiations• Contract
4. Planning & Communication tool• Project team• Client
Project Management Plans
12
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
Plan for a Small Project
Work Element Task Lead Date Budget %
CompleteEarned Value
1. Survey Zack 4/1 $1,000
2. Data Analysis Don 5/1 500
3. Report Outline Don 5/5 500
4. Permitting Rhonda 5/15 250
5. Agency Meeting Rhonda 5/25 150
6. Project Mgmt Don 5/30 150
7. Final Report Don 5/30 500
Totals $3,050 E.V. $
Spent to Date $
Over/Under $
13
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Process of Endorsement
1
3 2
INPUT
INCORPORATEGAIN COMMITMENT
BUY IN
14
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
1. Vision/Goals 2. Critical success factors3. Scope 4. Schedule5. Financial plan 6. Team organization, resources, responsibilities7. Quality control process8. Change management process9. Communication plan10. Contingency/risk management plan
PMP Vision & Critical Success Factors
15
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
Project Objectives
1.Objectives can generally be categorized as Cost, Performance orSchedule. Examples:
• a particular functionality• meeting deadlines• within budget• avoiding a particular identified risk
2.One or two of the three goals areusually more important to the client
3.You must understand the client’spriorities regarding which goals are:
• Maximized• Accepted• Constrained
4.Be aware of how the client’s priorities may conflict with your firm’s
PERFORMANCE / SCOPE
COST SCHEDULE
16
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Vision/Critical Success Factors
Project Title:Client:Project Number:Project Manager:
Critical Success Factors Performance Measures
Project Vision
8
9
1
2
4
5
6
7
3
Project xyz Pete's Contracting Co PN 1234 Sam
metric:
metric:
metric:
metric:
metric:
metric:
metric:
metric:
metric:
Project Vision
Outcome
Priorities
Critical Tasks
Critical Success Factors
Performance Measures
17
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
1. Vision/Goals 2. Critical success factors3. Scope 4. Schedule5. Financial plan 6. Team organization, resources, responsibilities7. Quality control process8. Change management process9. Communication plan10. Contingency/risk management plan
PMP Scope
18
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
1. Work Breakdown Structure (WBS)What are the tasks, subtasks, deliverables?
2. Organizational Breakdown Structure (OBS)Who is responsible for completion of each task?
3. Accounting Breakdown Structure (ABS)Where are costs for work charged & monitored?
Defining the Work
19
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Three Breakdown Structures
20
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
• Scope of Work – written description of the work that will be performed
• Work Breakdown Structure (WBS) – hierarchical list of primary tasks and subtasks (detailed task outline)• presents logical organization of work
What Real Work Looks Like
21
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
A. Define beginning and end (project sequence)
B. Define duration (one start & one stop date)
C. Specify level of effort (hours and/or dollars)
D. Able to define progress (completion status)
• Include PM as a separate task
ABCs of Defining a Task
Defined Work
PackageDuration Resources
22
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Work Breakdown Structure
• AT101.xx• 1.0 Summary Task
• 1.1 Detail Task• 1.1.1 Subtask • 1.1.1.1 Deliverable
• 2.0 Summary Task• 2.1 Detail Task • 2.1.1 Subtask• 2.1.1.1 Deliverable
• 3.0 Summary Task• 3.1 Detail Task • 3.1.1 Subtask• 3.1.1.1 Deliverable
• Level 1
• Level 2
• Level 3
• Level 4
• Level 5
23
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Setting Up Your Financial Breakdown Structure
Do:1. Assign separate ABS numbers
to each person on the OBS who you want to be accountable for financial performance
2. Make sure ABS managers access regular job cost reports for their job
3. Assign separate ABS numbers to track historical costs (e.g., hours per sheet by discipline)
Don’t:1. Feel compelled to use all the
detail available in your accounting system
2. Expect people on your team to understand or remember the details of a complex ABS
3. Make your ABS more detailed than is absolutely necessary
4. Try to use your ABS to control budget status
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
Putting It All Together
25
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
1. Vision/Goals 2. Critical success factors3. Scope 4. Schedule5. Financial plan 6. Team organization, resources, responsibilities7. Quality control process8. Change management process9. Communication plan10. Contingency/risk management plan
PMP Schedule
26
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Why Are Task Relationships So Important?
What is Rework?
1. Client change late in the game*
2. Review comments over and above reasonably expected*
3. Value engineering after 30% submittal (~SD)*
4. Errors & Omissions
*for which we are unable to get an Add Service Fee
What is NOT Rework?
Iterative design process included in our budgets
27
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
Have You Ever Measured Rework?
Recent Example• 28 Projects• Over a Calendar Year• Range of Fee Sizes• All Less Than 6 Months
Rework Hours as Percent of Total
8%
13%
23%
0%
5%
10%
15%
20%
25%
Best Median WorstProject
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
• Task Duration – determine the number of days to complete each task
• Task Relationships – define the sequence of each task and the relationships between the different tasks
• Project Milestones – identify project deadlines and associated intermediate internal deadlines
• Critical Path – identify tasks that “drive” the project schedule
Preparing a Schedule
29
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Milestone Chart
• Small projects• Minimal
prep costs• Fair team
buy-in
Bar Chart
• Medium Projects
• Moderate prep costs
• Fair team buy-in
Critical Path Method (CPM)
• Large Projects
• Moderate prep costs
• Fair team buy-in
Wall Scheduling
• Large Projects
• Expensive prep cost
• High team buy-in
Scheduling Techniques
30
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
Milestone Chart
31
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Bar Chart
ID
1
2
3
4
5
6
7
8
9
10
11
Task Name
PRELIMINARY DESIGN
Kickoff & Review Char Data
Design Calcs
Design Criteria
Title Sheet
Site Plan
P&IDs
Mechanical Plan
Equip List & Outline Spec
Client Review
Cost Estimate
Start Date
1/1/2002
1/1/2002
1/5/2002
1/10/2002
2/15/2002
2/15/2002
1/15/2002
2/15/2002
2/15/2002
3/15/2002
3/15/2002
End Date
1/1/2002
1/7/2002
1/25/2002
1/30/2002
2/21/2002
2/28/2002
2/4/2002
3/7/2002
3/7/2002
4/3/2002
3/25/2002
0d
5d
15d
15d
5d
10d
15d
15d
15d
14d
7d
12
13
14
January February March
2002Duration
x
32
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Critical Path Method Schedule
ID Tas k Na me1 PRELIMINARY DESIGN
2 Kickoff & Review Characteriz
3 Design Calcs
4 Design Criteria
5 Title Sheet
6 Site Plan
7 P&ID
8 Mechanical Plan
9 Mechanical Section
1 0 Equip List & Outline Specs
1 1 Client Review
1 2 Cost Estimate
1 3 Vendor Quotes
1 4 Material Take-offs & Unit P
1 /4 1 /1 1 1 /1 8 1 /2 5 2 /1 2 /8 2 /1 5 2 /2 2 3 /1 3 /8 3 /1 5 3 /2 2J an ua ry Feb rua ry Ma rch
33
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
1. Vision/Goals 2. Critical success factors3. Scope 4. Schedule5. Financial plan 6. Team organization, resources, responsibilities7. Quality control process8. Change management process9. Communication plan10. Contingency/risk management plan
PMP Financial Plan
34
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
1. Upward budgeting - most detailed/must use• Detailed task outline is basis of budget• Identify staff needed to complete each task• Estimate staff hours for each task• Estimate Other Direct Costs (ODC)• Add appropriate contingency • Calculate and add profit (if not already included)
Budgeting a Financial Plan
35
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
2. Downward Budgeting – value of the project has been established
3. Unit Price Budgeting – based on the number of units of work performed
4. Staffing Level Budgeting – based on staff estimates to complete similar work
Best Practice – use all four budgeting methods
Best Practices Budgeting Methods
36
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
1. Vision/Goals 2. Critical success factors3. Scope 4. Schedule5. Financial plan 6. Team organization, resources, responsibilities7. Quality control process8. Change management process9. Communication plan10. Contingency/risk management plan
PMP – Risk Management Plan
37
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Negotiation and Contracts
Client Selection Project Team Capabilities
Communication
2001
2012
Percentage of Claims Affected
Top 4 Non-Technical Risk Drivers
13%
16%
24%
27%
6%
23%25%
39%
38
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Project Team Capabilities
• A primary factor in:• 25% of claims count• 34% of claims dollars
39
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
Project Team Capabilities
51% - Inexperienced design staff
20% - Inexperienced on-site staff-
18% - Inexperienced project manager
4% - Other
3% - Firm inexperienced in project type
2% - Unqualified back-up staff-
2% - Outside firm's normal territory
1% - Insufficient number of staff
40
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Communication Issues
• A primary factor in:• 39% of claims count• 29% of claims dollars
41
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Communication Issues
51% - Lack of procedure to identifyconflicts, errors and omissions
17% - Project issues and potentialdisputes not handled correctly
13% - Scope of services not explained to client
9% - Lack of documentation re: changes in scope, budget, etc.
6% - Project staff not aware of responsibilities
3% - Other
1% - Regular progress reports regarding changes not approved
42
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
• All Projects are equally risky, right?
First Question:
43
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Project Type Risk Factors
Project TypeRatio of Claims to
Weighted FeesRatio of Dollars to
Weighted Fees
Residential condos (new) 8.5 12.0Wastewater/Sewage treatment plant or system 2.1 2.7
Single family residence 3.0 2.1
Schools through grade 12 1.5 1.5Single Family residential subdivisions 1.4 1.2
Comm/Ind <= 9 stories 1.1 0.8Malls, shopping centers, retail stores 0.9 0.6
Source: XL research data, 2012rce
44
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
• What are the risks of this particular project?
• What are the risks of this particular client?
• What contract elements should the team be particularly aware of? (see Contract eGuide)
• What skills will we need to succeed?
Questions for the RMP
45
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
• The risk management plan is an integral part of the PMP
• You should start the risk management plan at the same time you start the PMP
Timing for the RMP
46
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
All these should be discussed and written down for the team to understand:• Client specific issues (CSF’s for this project)• Contract-specific conditions (see Contract eGuide)• Quality documentation• Communication matrix for the project• Change & contingency management
Elements of the RMP
47
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Keys to Successful Kick-off Meetings
Internal Kick-off Meeting1.Complete all prior planning steps prior
to the meeting.
2.Make sure everyone understands the overall project goals, not just their part.
3.Get real input and buy-in from each team member.
4.Establish a process for making any needed changes.
5.Redo the meeting if there are key personnel changes (e.g., new PM or client rep)
Client Kick-off Meeting1.Bring all key team members.
2.Ensure client has all key members.
3.You don’t know everything about your client - Get a dialogue going!
4.Validate and refine the client’s goals, objectives and priorities – then document them.
5.Get client’s commitment to meeting all their deadlines.
6.Establish the change procedure.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
Summary of Planning Tools
•Your Proposal = Initial Plan
•Critical Success Factors Performance Metrics
•Defined Scope / Schedule / Budget
•Risk Management Plan – document, document, document
•Work Planning Meetings• Internal team including Subconsultants• External team including Client, CM, Program Manager• Document & confirm
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
50
Questions?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Learn More.visit xldp.com/LearnMore/OnDemandWebinars
Get XL/PSMJ Webinar series OnDemand
Each earns 1 – 1.5 free learning unit(s)
A recording of today’s webinar will be available at this link on October 23
51
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
52
Get More.visit xldp.com/LearnMore
Download our entire Top 10 series
Test drive our Contract eGuide—copy/paste recommended contract language directly into your documents.
© 2014, X.L. America, Inc. All rights reserved
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
53
PSMJ Project Management Products & Tools
Project Management Boot CampThis interactive, two-day seminar is extremely useful for those who are looking for all levels of project management
• Webinar participants register now for one of the upcoming 8 locations and bring a colleague for half off the regular registration fee.
Project Management NewsletterThis monthly newsletter provides PMs with great ideas on how to make their projects more successful.• Webinar participants receive 18 months of this newsletter
for the price of 12 months ($337 per subscriber)• Significant discounts are available for multiple subscribers in the same firm
Call Diane Constantine at 800-537-PSMJ (7765) and mention that you participated in this webinar to receive these special offers for a limited time only.
Offer ends Friday, November 28th!*PSMJ PM Boot Camp offer – not valid on previously registered and paid attendees
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
AIA Certificate of Completion
The live webinar is registered with the AIA by PSMJ.• In order to receive a copy of the
Certificate of Completion, please send an email to:
• Upon receipt of your email, an electronic PDF version of the certificate will be sent to you.
The OnDemand webinar is registered with the AIA by XL Group.
Visit:
xldp.com/LearnMore/OnDemandWebinars.com
• Recorded version requires a short on-line quiz for credit.
This webinar is registered with the national AIA, and units earned by architects are directly reported to the AIA. Engineers can, in general, use certificates of completion to self-report Professional Development Hours. Not all States and licensing boards accept these programs for learning units.
54
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
PSMJ XL Webinar Developing Your PM Plan: Why Failing to Plan is Planning to Fail
Questions?
55
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Thank you
Christopher Martersteck, AIA, LEED AP, [email protected]: 312-925-3191connect on LinkedIn: www.linkedin.com/in/christophermartersteck
• www.psmj.com
• 800-537-PSMJ
Bob vanArsdallXL Group’s design professional [email protected]: 919-928-8002
56
Contact us if you need further information or help
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
XL Group is the global brand used by XLGroup plc’s insurance subsidiaries. Coverages are underwritten by the following XL Group plc insurance companies: Greenwich Insurance Company, Indian Harbor Insurance Company, XL Specialty Insurance Company. Coverages not available in all jurisdictions.
This publication is provided for information only and does not constitute legal advice. For legal advice, seek the services of acompetent attorney. Any description of insurance provisions are general overview only. THE INSURANCE POLICIES, NOT THIS PUBLICATION, FORM THE CONTRACT BETWEEN THE INSURED AND THE INSURANCE OCMPANY. The policies contain limits, exclusions and conditions that are not listed in this publication. All coverage are subject to individual underwriting judgments and to state legal requirements.
© 2014, X.L. America, Inc.All rights reserved. This publication may not be duplicated without written consent.
57
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________