PSI & NAHMMA PSI & NAHMMA Seattle, WA June 4, 2009Seattle, WA June 4, 2009

How to How to Start a Start a

Business Business AssistanceAssistance

ProgramProgramJulia McHugh Julia McHugh HWTR EcologyHWTR EcologyLocal Source Control ProgramLocal Source Control Programjmch461@ecy.wa.govjmch461@ecy.wa.gov

First Things FirstFirst Things FirstP R O G R A M H I S T O R YP R O G R A M H I S T O R Y

• Through significant scientific & other observations, recognition of the deep distress of Washington state’s urban waters.

• Discussion begins 2005, results in state legislature allocating $2.2M for 2007-09 startup of Local Source Control Partnership, one aspect of overall Urban Waters Initiative.

First Things FirstFirst Things FirstP R O G R A M H I S T O R YP R O G R A M H I S T O R Y

• Ecology - HWTR Ecology - HWTR team forms to team forms to

begin gestation of begin gestation of new program, new program,

including including Urban Waters & Urban Waters &

Environmental Environmental Results Pilot Results Pilot

ProjectProject

Partner JurisdictionsPartner Jurisdictions

Partner JurisdictionsPartner JurisdictionsCity of BellevueCity of Bellevue City of BellinghamCity of Bellingham

Clallam County Clallam County City of Issaquah City of Issaquah Jefferson County Jefferson County King County Public HealthKing County Public Health

King County Water & Land King County Water & Land Kitsap County HealthKitsap County Health

Kitsap County Public Works Kitsap County Public Works San Juan County San Juan County Seattle Public Utilities Seattle Public Utilities

Skagit County Public HealthSkagit County Public Health

Snohomish County Health Snohomish County Health Spokane Regional HealthSpokane Regional Health Tacoma Pierce County Health Tacoma Pierce County Health Whatcom County Health (18.5 FTEs)Whatcom County Health (18.5 FTEs)

The The Shape of Shape of

a a ProgramProgram(1668 - 17891668 - 1789)4 King Louis + Emperor

Napoleon

33rdrd Party Business Lists Party Business ListsTips & IdeasTips & Ideas

• Check currency/accuracy of ALL 3rd party information  • Collaborate to identify/determine TARGET business sectors •  Provide guidance sector NAICS codes; Jurisdiction compiles

list• Revise for upcoming sectors, i.e. Abandoned, Bankrupt,

Contaminated sites

• Avoid unless sample lists & time to verify• Target sectors – combine overall contaminant priorities &

local sectors• Resources: ReferenceUSA; Manta.com; Regional Reference

Librarian; Polk Directory; Phone book• Market conditions driving need

Database & Site Visit Database & Site Visit ChecklistChecklistTips & IdeasTips & Ideas

• Unless designed for such use, do not expect checklist to serve too many purposes

• If external users, ensure system accessibility – security firewalls can also prevent legitimate intentions

• Reality check / field test with checklist users• Predetermine types and reasons for data, incl. Program Metrics • Automate, automate, automate

• Separate & shorten – PreVisit site data & contact info; individual single page checklists for specific sectors

• Web-based application to eliminate access problems• Avoid multiple data entry events, avoid aggravating business

owners w/ lengthy checklist•  Field-enter data into handheld device & download• Link to GIS applications for overlay possibilities & view spatial

relationships: business type:contaminants:basin/sub basin issues

Program MeasurementsProgram MeasurementsTips & IdeasTips & Ideas

• Hard Results from database – types of businesses => waste types & quantities

• Soft Results from Monthly Reports – e.g. internal/external

collaboration, spill kits/vouchers distributed, specific solution to specific business waste problem, connections to local business associations, industry associations, Chambers of Commerce, etc.

• Provide BMPs specific to industry

• Extends awareness and reach of technical assistance, builds program credibility within jurisdiction, establishes LSCS as local go-to for waste management assistance

Technical TrainingTechnical TrainingTips & IdeasTips & Ideas

• Multimedia waste information specific to each sector - Impossible to meet all training needs

• Provide General Waste Designation regs & practices and provide training for top sectors

• Survey for sector priorities• I.D. people w/sector expertise• Locate existing prepared training resources• Establish e-Library

• All partners contribute towards setting topic, agenda, guest speakers, all other resources & event planning & hosting

• Webinar format reaches largest number of people in unlimited # of locations

• SharePoint site

Group Resources & ReferencesGroup Resources & ReferencesTips & IdeasTips & Ideas

• SharePoint for all to access• Requires users to contribute & scrutinize• Multiple contributors => can become hard to

negotiate & locate materials

• Requires organization & maintenance of information submitted

• Consult a librarian at the outset; set up organization protocol

TA vs. Compliance: TA vs. Compliance: White Hat / Black HatWhite Hat / Black Hat

Tips & IdeasTips & Ideas

• Separate completely – strictly author’s opinion• Prioritize to solve local problems locally• Establish direct connections to all local resources: Solid

waste, Storm water, Wastewater, Air authorities

• Avoid conflicting role for staff & maintain long-term credibility w/in local business community

• All partners contribute towards creation of Contact & Referral Guide listing local, regional, state and federal media contacts

• Guide requires annual updating maintenance

Reality CheckingReality CheckingTips & IdeasTips & Ideas

• Survey Partners • Survey Businesses served • Data Analysis

• Co-create survey w/ partners, make responses anonymous, use service i.e. Survey Monkey, distribute results to all

• Are the LSCS effective in TA delivery? How to better serve business & positively affect bottom line? Source of industry trends information?

• Particular sector(s) in distress (those referred for corrective action); checklist data being collected? Waste management trends evident?

New Partners &New Partners & Program Growth Program Growth

Tips & IdeasTips & Ideas

Inability to take on new partners immediately due to funding allocation & biennium schedule

• Make program resources available, invite to technical trainings

 • Lobby Ecology & state legislators to expand program

How We’re How We’re DoingDoing

Within the last 13 months, the Local Source Control Specialists

have completed 2,247 site visits, return site visits, & ERP Auto Body pilot visits to small businesses

surrounding Puget Sound and within the Spokane River Watershed.

This is 110% of the contracted target amount, delivered 5 months early.

This is a team to join.

The The Sky’s Sky’s

the the Limit!Limit!

Questions?Questions?