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OHSE Management Plan

OHSE Management Plan

PROJECT NAME Security Services

ORGANISATION NAME

PSG Security Pty Ltd

ADDRESS 37, 640 Geelong Road Brooklyn VIC 3006

PHONE 1300 880 460

FAX 03 8616 0621

EMAIL [email protected]

ACN/ABN 71 151 877 584

Contents OHSE 001–DOCUMENT CONTROL

OHSE 002–PROJECT DETAILS AND INTRODUCTION

OHSE 003–OCCUPATIONAL HEALTH SAFETY AND ENVIRONMENT POLICY

OHSE 004–HAZARD IDENTIFICATION, RISK ASSESSMENT AND CONTROL

OHSE 005–HAZARD CATEGORIES

OHSE 006–RISK MATRIX

OHSE 007–SAFE WORK METHOD STATEMENT

OHSE 008–OBJECTIVES AND TARGETS

OHSE 009–PERSONAL PROTECTIVE EQUIPMENT (PPE)

OHSE 010–ROLES AND RESPONSIBILITIES

OHSE 011–TRAINING AND COMPETENCY REGISTER

OHSE 012–CONSULTATION

OHSE 013–TOOLBOX / PRE-START TALKS

OHSE 014–WORKPLACE INSPECTION CHECKLIST

OHSE 015–EQUIPMENT

OHSE 016– EQUIPMENT REGISTER

OHSE 017–EQUIPMENT PRE-START CHECKLIST

OHSE 018–EQUIPMENT REGULAR CHECKLIST

OHSE 019–HAZARDOUS SUBSTANCES / DANGEROUS GOODS

OHSE 020–HAZARDOUS SUBSTANCES / DANGEROUS GOOD REGISTER

OHSE 021–ELECTRICAL EQUIPMENT

OHSE 022–ELECTRICAL EQUIPMENT REGISTER

OHSE 023–HAZARD REPORTING

OHSE 024–HAZARD REPORT

OHSE 025–INJURY AND INCIDENT INVESTIGATION

OHSE 026–REGISTER OF INJURIES

OHSE 027–INCIDENT INVESTIGATION REPORT

OHSE 028–OHSE MANAGEMENT PLAN CHECKLIST

OHSE 029–INJURY MANAGEMENT AND RETURN-TO-WORK

OHSE030 - SECURITY PROCEDURES

DATE: 28 JUNE 2019 VERSION NO: 5

OHSE 001–Document control PSG Security Pty Ltd: Maintains an up to date version of this OHSE Management Plan. Reviews the Plan on an annual basis or as needed Ensures all amendments to the Plan are recorded in the Register of Amendments.

Register of Amendments

Date Page/Form

No. Version No. Description of Amendments Prepared by Approved by

11/5/15 5 1 OHSE Policy – changed date

of issue PS PS


of issue PS PS


of issue PS PS


of issue PS PS

28/08/16 44 4 Added energy use reduction

initiative PS PS

28/06/19 5 5 Reissued policy PS PS

Register of Reviews

Version No. Date of Review Reviewed by

1 8 May 2014 Paul Simmons

2 11 May 2015 Paul Simmons

3 1 June 2016 Paul Simmons



DATE: 28 JUNE 2019 VERSION NO: 5

OHSE 002–Project details and introduction

Organisation Details

Business/Trading name PSG SECURITY PTY LTD

ACN/ABN 71 151 877 584

Contract Security Guard Services

Director/Manager Paul Simmons

Address 37, 640 Geelong Road Brooklyn VIC 3012

Phone 1300 880 460

Fax 03 8616 0621

Mobile 0411 988 993

Email [email protected]

The following table sets out a brief description of the work to be carried out by PSG Security Pty Ltd

Date Description of Works No of Employees

28/06/18 Supply of security guard services (Labour) 3

The table below identifies the designated person on site responsible for the management of occupational health safety and environment.

Name Contact Details

Paul Simmons

M: 0411 988 993 E: [email protected]

Review Date: 28 June 2019 Version No: 5

OHSE 003–Occupational health safety and environment policy

At PSG Security Pty Ltd a commitment to occupational health, safety and the environment is part of the business. This is achieved through: complying with statutory requirements, codes, standards and guidelines; setting up objectives and targets with the aim of eliminating work related and environmental

incidents in relation to our activities, products and services; and defining roles and responsibilities for occupational health, safety and environment. Strategies will include: ensuring occupational health, safety and environment management principles are included in

all organisational planning activities; providing ongoing education and training to all of our employees; consulting with employees and other parties to improve decision-making on occupational

health, safety and environment matters; ensuring incidents are investigated and lessons are learnt within the organisation; distributing occupational health, safety and environment information, including this policy, to

all employees and interested parties; providing enough resources to ensure occupational health, safety and environment is a

central part of the organisation; and ensuring effective injury management and rehabilitation is provided to all employees.

____________________________ Date 28 June 2019

Paul Simmons Director


OHSE 004–Hazard identification, risk assessment and control PSG Security Pty Ltd will not commence work at a place of work unless:

PSG Security Pty Ltd has undertaken an assessment of the risks associated with the work activities and has provided to the principal contractor a written Safe Work Method Statement (SWMS); and

PSG Security Pty Ltd has provided induction training to all employees.

PSG Security Pty Ltd maintains and updates the SWMS, and provides the updated SWMS to the principal on request. PSG Security Pty Ltd identifies the potential hazards of the proposed work activities, assess the risks involved and develops controls measures to eliminate, or minimise, the risks. The risk management process is carried out in consultation with employees. IDENTIFY HAZARDS: PSG Security Pty Ltd breakdowns specific work activities into job steps to assist in identifying all potential hazards. These work activities are detailed in a SWMS. The SWMS is a list of job steps and other work related practices. For each of the work activities and associated job steps identified in the SWMS, PSG Security Pty Ltd has identified potential hazards and their risks. To assist in identifying hazards and risks, PSG Security Pty Ltd has considered the use of resources such as codes and standards, industry publications (i.e. safety alerts; hazard profiles for specific trade groups), workplace experience and consultation (i.e. Toolbox Talks). ASSESS RISKS: PSG Security Pty Ltd has identified a risk class/ranking for potential workplace hazards by referring to the categories ranging from high to low in a Risk Matrix. The Risk Matrix is used to determine the level of danger or seriousness (i.e. the consequence) of the risk, how likely it is that this risk will occur (i.e. likelihood/probability) and therefore how detailed control measures will need to be to eliminate or minimise the risk.


OHSE 005–Hazard categories PSG Security Pty Ltd will identify hazards arising from the contracted activities, upon award of the contract. Any identified hazards will be addressed within the Safe Work Method Statement(s).

Occupational Health and Safety

Access & egress control Evacuation

Exposure (UV/inclement weather) Dangerous Goods

Communication systems Principal Induction training

CCTV systems Fatigue (shift work/hours of work)

Patron behaviour Fire/explosion

Weapons and sharps Hazardous substances

Flying/falling objects/debris Height & falls

Hazardous material Hot/cold working environment

Traffic management Violent, abusive, aggressive behaviour

Lighting Assault

Viewing platforms Moving plant/traffic

Black spots (View/Comms) Staffing levels/Staffing mix

Noise (hearing) Structures

Public (pedestrians/other) Services (underground/overhead)

Training Use of force

Manual handling Alcohol

First aid kits Drugs

Inexperienced staff Supervision

Biological/bacteria Other………………………….

Environment

Air quality (dust/emissions) Other………………………….

Waste hazardous Other………………………….

Spills & response Other………………………….

Waste disposal Other………………………….

Traffic & parking Other………………………….

Dangerous goods/Hazardous Substances Other………………………….

Toilets Other………………………….

Other…………………………. Other………………………….

Other…………………………. Other………………………….


OHSE 006–Risk matrix PSG Security Pty Ltd has identified a risk class/ranking for potential workplace hazards by referring to the categories in the matrix below. Step 1: The organisation identifies the consequence for each potential risk by using the table below. Note: If a combination of harm, loss or damage could occur the worst case consequence is selected.

Level Description of Consequence

High (1) (High level of harm)

Potential death, permanent disability or major structural failure/damage. Off-site environmental discharge/release not contained and significant long-term environmental harm.

Medium (2) (Medium level of harm)

Potential temporary disability or minor structural failure/damage. On-site environmental discharge/release contained, minor remediation required, short-term environmental harm.

Low (3) (Low level of harm)

Incident that has the potential to cause persons to require first aid. On-site environmental discharge/release immediately contained, minor level clean up with no short-term environmental harm.

Step 2: Using the following table, the organisation determines how likely it is that the risk will occur and result in the consequence identified above.

Level Likelihood / Probability

Likely Could happen frequently

Moderate Could happen occasionally

Unlikely May occur only in exceptional circumstances.

Step 3: Using the risk matrix below, the organisation identifies the risk class/ranking.

Consequence Likelihood / Probability

Likely Moderate Unlikely

High (1) 1 1 2

Medium (2) 1 2 3

Low (3) 2 3 3

Class/Ranking Description / Requirements

1 Will require detailed pre-planning. Actions will be recorded on a Safe Work Method Statement

2 Will require operational planning. Actions will be recorded on a Safe Work Method Statement

3 Will require localised control measures


OHSE 007–Safe Work Method Statement (SWMS)

Organisation Details

Organisation Name: Contact Name::

ACN/ABN Contact Position:

Address: Contract Phone No:

Project Details:

Project: Area:

Activity:

This SWMS has been developed in consultation with: Reviewed by: ________________________ Position: __________________ Date: _ / __ /

Resources / Trades Involved:

Equipment Used:

Maintenance checks:

Materials Used:

Occupational Health Safety or Environmental Legislation:

Codes or Standards applicable to the works:


Level Description of Consequence or Impact Consequence Likelihood / Probability

L Likely

M Moderate

U Unlikely

H (1) (High level of harm)

Potential death, permanent disability or major structural failure/damage. Off-site environmental discharge/release not contained and significant long-term environmental harm.

H (1) (High)

1 1 2

M (2) (Medium level of

harm)

Potential temporary disability or minor structural failure/damage. On-site environmental discharge/release contained, minor remediation required, short-term environmental harm.

M (2) (Medium)

1 2 3

L (3) (Low level of harm)

Incident that has the potential to cause persons to require first aid. On-site environmental discharge/release immediately contained, minor level clean up with no short-term environmental harm.

L (3) (Low)

2 3 3

Level Likelihood / Probability

Likely Could happen frequently

Moderate Could happen occasionally

Unlikely May occur only in exceptional circumstances

Item

Job steps

Hazards

Risk Class/

Ranking

Controls

Name of persons responsible for

work


Qualifications and experience required to complete the task

Personnel, Duties and Responsibilities (Supervisory staff and others)

Training Required to Complete Work

Engineering Details / Certificates / WorkCover Approvals:


This SWMS has been developed through consultation with our employees and has been read, understood and signed by all employees undertaking the works:

Print Names: Signatures: Dates:

Review No 01 02 03 04 05 06 07 08 09

Initial:

Date:


OHSE 008–Objectives and targets PSG Security Pty Ltd has established the following objectives and targets to support and maintain the effectiveness of the OHSE Management Plan.

Planning

Objective: Employees are provided with regular and up-to-date information on OHSE for the duration of the contracted/agreed works. Target: Review the content of the OHSE Management Plan at least annually (or more frequent as required) to maintain the currency of information provided to employees and others.

Risk Management

Objective: Employees are familiar with hazards and risks associated with the contracted/agreed works that are assessed as a medium to high risk. Target: Safe Work Method Statement(s) or the equivalent list as a minimum those hazards and risks associated with the contracted/agreed works that are assessed as a medium to high risk.

Consultation

Objective: Employees are regularly consulted on matters that affect OHSE. Target: Toolbox/Pre-start or other agreed methods of consultation are undertaken on a regularly basis.

Training

Objective: Employees are provided with training to enable work practices to be undertaken that are safe and minimise risk to the environment. Target: All employees involved with the contracted/agreed work have undertaken as a minimum the three levels of induction training, i.e. general industry (safety awareness) training, site specific training and work activity training as noted in the Safe Work Method Statement(s) specific to the contracted/agreed works.

Environment

Objectives: 1. To reduce our carbon footprint 2. To reduce, and recycle the waste we create 3. Eliminate the need for an office by 2020


Targets:

1. # of management staff entering into flexible working conditions (work from home) ≥1 0 1 2 2 22. % of guards using public transport 100% 100% 100% 100% 100% 100%3. # of training sessions held at PSG Offices 0 6 7 0 0 04. Recycle bin for paper & cardboard available & in use Y Y Y Y Y Y5. % Reduction in energy consumption at office >5% na na na na 33%6. Minimise printing 6.1 Contracts provided to clients electronically (Company subscried to Adobe Sign) Y N N N Y Y6.2 All bank statements received electronically 100% 50% 50% 50% 50% 100%6.3 All financial and tax records provided to PSG electronically by accountants 100% 0 0 0 0 100%6.4 # of paper cups used in office 0 0 0 0 0 06.5 # of Fluro light tubes changed over to energy efficient LED 100% 0% 0% 0% 100% 100%6.6 # of sensor lights installed in low traffic areas like kitchen and toilets 5 0 0 0 5 56.7 # of office furniture items disposed of as waste (office furniture items sold/given away instead) 0 0 0 0 0 06.8 Remove full flush option on all toilets Implement 0 0 0 Done Done


OHSE 009–Personal Protective Equipment (PPE) PSG Security Pty Ltd maintains the following register of all PPE supplied to employees where such PPE is specified as a control measure in the Safe Work Method Statement. PSG Security Pty Ltd ensures all items of PPE are manufactured, used and maintained in accordance with the relevant Standard. Proof of Standard compliance will be provided, e.g. labelling. Each employee has been instructed and trained in the correct use of the PPE issued.

Employee name Date of Issue/ replacement Item supplied

Signature of recipient

I have received the listed PPE with appropriate instruction/training in its correct use.


OHSE 010–Roles and responsibilities PSG Security Pty Ltd provides the following key trained and competent personnel for the contract.

Organisation PSG Security Pty Ltd

Customer Service Manager Sumit Khullar

NSW Supervisor Baljit Chalal

OHSE Coordinator Paul Simmons

Employees

Injury Management Coordinator Paul Simmons


ROLES AND RESPONSIBILITIES DEFINED The roles and responsibilities of employees within PSG Security Pty Ltd regarding OHSE are below. CUSTOMER SERVICE MANAGER Sumit Khullar is responsible for OHSE at the workplace and duties include:

implementing the OHSE Management Plan; using the Hierarchy of Controls in all design, fabrication and construct activities to minimise

OHSE risks; communicating with the principal contractor to reduce risks; being a part of the planning and design stages of trade activities; deciding when training on OHSE is required; leading by example and promoting sound OHSE practices at every opportunity; ensuring safe equipment and plant is provided and maintained; reviewing OHSE reports and inspections, and following up on recommendations; coordinating incident investigations and reporting to the controller of the workplace and relevant

authorities, as required; coordinating OHSE meetings and programs; monitoring compliance with the OHSE Management Plan, including Safe Work Method

Statement; and assisting injured employees to return to their pre-injury duties as soon as practicable after a

work-related injury. SITE SUPERVISOR Baljit Chalal is responsible for OHSE at the workplace and duties include:

implementing the OHSE Management Plan; observing all OHSE rules and regulations; making sure that work activities are carried out in a safe and environmentally sound manner; planning to do all work safely including any interface with other work activities; providing advice and assistance on OHSE matters to employees; being part of the planning and design stages of trade activities; deciding when training on OHSE is required; actioning OHSE reports and carrying out workplace inspections; setting up OHSE meetings and programs; helping to prepare Safe Work Method Statements for the organisation’s work activities; investigating hazard reports and ensuring that they are completed and corrective actions

undertaken; carrying out project inductions, Toolbox Talks and team meetings; being a part of incident investigations; leading by example and promoting sound OHSE practices at every opportunity; undertaking inspection of the contracted or planned works to ensure that OHSE control

measures are implemented and effective; and other OHSE duties as directed by the Works Manager.


OCCUPATIONAL HEALTH AND SAFETY ENVIRONMENT COORDINATOR Paul Simmons is responsible for OHSE at the workplace and duties include:

communicating OHSE performance to the Customer Service Manager; assisting the Site Supervisor to implement the OHSE Plan; providing advice on OHSE to all employees; being a part of planning and design in work activities; determining OHSE legal requirements for the work activity or trade; making sure OHSE work procedures are followed; coordinating injury management / return to work for injured employees; reviewing OHSE reports and inspections; setting up and being a part of OHSE meetings and programs; setting up Toolbox Talks on a regular basis; insisting on sound OHSE practices at all times; setting up and conducting OHSE inductions; conducting incident investigations; communicating with the Security Manager/Site Supervisor on OHSE matters; making sure records are kept under these guidelines; being part of inspections and ensuring recommendations are completed; and other OHSE duties as directed by the Security Manager.

INJURY MANAGEMENT COORDINATOR Paul Simmons is responsible for the management of injuries at the workplace and duties include:

assisting injured employees to return to their pre-injury duties as soon as practicable after a work-related injury;

ensuring that, where appropriate, the injured employee is given access to occupational rehabilitation services;

liaising with any parties involved in the occupational rehabilitation of, or provision of medical services, to the injured employee;

monitoring the progress of the injured employee’s capacity to work; taking steps to prevent recurrence or aggravation of the relevant injury upon the injured

employee's return to work; and providing assistance to meet all legal requirements regarding injury management and return to

work.


EMPLOYEES Are responsible for the following:

working in a safe manner without risk to themselves, others or the environment; complying with the OHSE Management Plan including all Safe Work Method Statements; reporting all incidents to the Site Supervisor; reporting all injuries and illnesses to the designated First Aid Officer; reporting any OHSE hazards to the Works Supervisor; providing suggestion, through agreed consultation methods, on how to improve OHSE issues; seeking assistance if unsure of OHSE rules; reporting any faulty tools or plant to the Site Supervisor; complying with site rules; correctly using all personal protective equipment; and complying with emergency and evacuation procedures.


OHSE 011–Training and competency register Having regard to the hazards and risks associated with the work activity, PSG Security Pty Ltd has assured that all employees are trained and competent to perform all tasks in a way that is safe and does not adversely impact on themselves, others or the environment. The following register contains details of the skills and competencies of the organisation’s employees.

Employee Name Work on this project Skills / Competencies / Experience

(e.g. tickets / qualifications) Card No. / Reg. No.

Date of Course

Duration


OHSE 012–Consultation PSG Security Pty Ltd promotes the active participation of all employees in OHSE decisions. Employees are consulted and given opportunity, encouragement and training to be proactively involved in OHSE matters affecting the organisation and their work activities. Consultation occurs in reference to, but not limited to, the following subjects / topics: hazard identification and risk assessment processes;

control measures for the management of hazards and risks;

changes to the organisation's policies and procedures or work routines which may affect OHSE;

make up of and representation on relevant committees; and

election of OHSE and employee representatives.


OHSE 013–Toolbox/pre-start talks All Toolbox / Pre-start Talks undertaken on behalf of PSG Security Pty Ltd are recorded on this form or one similar to it. All corrective actions noted on this form are implemented and signed by the nominated person. It is the responsibility of the Site Supervisor to ensure that all corrective actions are completed and reviewed for effectiveness.

Toolbox / Pre-start Talks

Workplace:

Subject of Talk:

Presented by:

Duration: Date:

Persons Present

Print Name: Signature: Print Name: Signature:

Points Raised / Comments:


Corrective Action Action by Action Complete

Sign off Date


OHSE 014–Workplace inspection checklist PSG Security Pty Ltd inspects the work activity(s) and work area, and records the inspection on a Workplace Inspection Checklist annually.

Item Item Correct Yes No n/a

Action Priority 1 2 3

Action By Close Out By Close Out Date

Access/Egress Access paths clear Access paths defined (signage tape, other) Prohibited areas display warning signs and barricaded

Yes No n/a Yes No n/a Yes No n/a

1 2 3 1 2 3 1 2 3

Dust/Air Quality Dust suppressed/watered down Stock piles protected from wind Plant & equipment maintained to minimise emissions


1 2 3 1 2 3 1 2 3

Electrical Electrical equipment tested & tagged Register of tagging current Portable generator fitted RCD Portable Residual Current Device (RCD) tested/ tagged

Yes No n/a Yes No n/a Yes No n/a Yes No n/a

1 2 3 1 2 3 1 2 3 1 2 3

First Aid/Emergency/Injury First aid kit provided Kit stocks refreshed First Aid Officer available Evacuation procedure in place Emergency contacts displayed Fire extinguisher/equipment available

Yes No n/a Yes No n/a Yes No n/a Yes No n/a Yes No n/a Yes No n/a

1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3

Workplace Inspection

Workplace Date

Inspected By Signature


Manual Handling Trolleys/aids in use SWMS followed Training/job rotation undertaken


1 2 3 1 2 3 1 2 3

Hazardous Substances/Dangerous Goods Register current MSDS available SWMS lists precautions for use Storage area bunded Refuelling SWMS followed

Yes No n/a Yes No n/a Yes No n/a Yes No n/a Yes No n/a

1 2 3 1 2 3 1 2 3 1 2 3 1 2 3

Height work Perimeter protection Handrails in place Penetrations covered Fall restraint/arrest system in use SWMS followed


1 2 3 1 2 3 1 2 3 1 2 3 1 2 3

Housekeeping Materials stacked Work area lit Bins available & in use Signage in place Leads suspended Walkway/stairs/work area clear


1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3

Noise Plant & equipment maintained Site hours observed Noisy works identified Hearing protection used (SWMS)


1 2 3 1 2 3 1 2 3 1 2 3

Personal Protective Equipment Used when required (SWMS) Correctly used by employees

Yes No n/a Yes No n/a

1 2 3 1 2 3

Plant & Equipment Plant register current Maintenance records provided Daily log book completed Operator ticketed/competency verified SWMS followed


1 2 3 1 2 3 1 2 3 1 2 3 1 2 3


Public Protection Work area secure from public Overhead protection provided


1 2 3 1 2 3

Stormwater/run off Silt control fences in place Stormwater inlets protected Discharges contained, e.g. pump out, slurry/other


1 2 3 1 2 3 1 2 3

Training All employees have: - General industry (safety awareness) training - Site specific induction training - Work activity (SWMS) training


1 2 3 1 2 3 1 2 3

Vegetation Fencing around drip line of retained trees No material/equipment stored within drip line


1 2 3 1 2 3

Waste Management Waste reduction plan in place Waste contractor records available Bins for litter/cigarette butts/other provided Hazardous wastes captured & correct disposal, e.g. paint sludge/ contaminated soil/other


1 2 3 1 2 3 1 2 3 1 2 3

Other …………………………… …………………………… …………………………… …………………………… …………………………… ……………………………


1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3

All items noted for correction have been rectified

Name Signed

Date Time


OHSE 015–Equipment PSG Security Pty Ltd carries out regular inspections and maintenance of all equipment. PSG Security Pty Ltd ensures equipment is inspected and maintained in accordance with the relevant standard and manufacturer’s recommendations. The inspection and maintenance history of each item is documented. Certain items of equipment will be ‘Item Registered’ and or ‘Design Registered’ by the Regulatory Authority where required by Legislation PSG Security Pty Ltd ensures control measures are implemented and documented for all equipment, including its operation, deemed as high risk. The effect of all equipment on the workplace is considered and documented in the Safe Work Method Statement Pre-start checks, schedule of maintenance and fault reports are notified to the Works Supervisor, documented in plant log books and made available to relevant parties on request. Where equipment is hired, the same requirements as above apply.


OHSE 016–Equipment register The following register contains details of all plant and equipment to be used by PSG Security Pty Ltd during the course of the work activities. Examples include lifting gear, fire fighting equipment, mobile plant, fall restraint equipment and other.

Plant Type Serial No. /

Registration No.

Make / Model

Registration with

Authority Required?

Y/N

Authority Registration Expiry Date

(if applicable)

Date last service or

maintenance record

available

Required Maintenance Frequency

Alteration Details

Y / N / NA

Date On Site

Log Book Available


OHSE 017–Equipment pre-start checklist PSG Security Pty Ltd completes the following checklist prior to initial equipment operation at the workplace.

Item Description Check

Risk assessment

A checklist should identify general hazards and associated risks relating to the use of the Equipment e.g. Electrical or other. The checklist should then detail control measures to eliminate or minimise risk.

Yes No

Log Book A current log book recording daily safety Pre-start checks. These are subject to random inspection.

Yes No

Maintenance Reports

Proof of ongoing maintenance, i.e. maintenance records. The records should note the most recent inspection and who conducted that inspection. It may also describe any repair work carried out on the equipment. Most importantly, there should be no outstanding items noted for repairs.

Yes No

Operator’s Manual

An operator’s manual relevant to the item of plant and which is to be kept with the equipment.

Yes No

Operator Certification

Copy of operator’s certification or licence to operate the equipment. Where no statutory certification is required, evidence of competence by the operator in the use of the equipment.

Yes No

Equipment Provider

Name Signature Date

Equipment Inspected

Equipment Type/Make

Serial No.

Company

Inspection Verified By

Name Signature Date


OHSE 018–Equipment regular checklist The following checklist is completed by PSG Security Pty Ltd as a general and regular check on plant operation at the workplace.

Plant and Equipment Checklist

Service Provider name

Plant type / make

Plant No. Serial No:

Description Check

Risk assessment Yes No n/a

Operator’s manual Yes No n/a

Maintenance reports Yes No n/a

Log Book Yes No n/a

Competency ticket/licence of operator Yes No n/a

Fire extinguisher Yes No n/a

Flashing light Yes No n/a

Forward/reverse beeper Yes No n/a

Tested and tagged electrically Yes No n/a

Seat belt Yes No n/a

Equipment Provider

Name Signature Date

Inspection Verified By

Name Signature Date


OHSE 019–Hazardous substances/dangerous goods PSG Security Pty Ltd provides a current (within 5 years of the date of issue) MSDS for all products and substances to be used for the work activity. Before a product or substance is used for the work activity, PSG Security Pty Ltd reviews the Material Safety Data Sheet (MSDS) to determine if the product or substance is classified as hazardous. All employees involved in the use of products classified as hazardous, are provided with information and training to allow safe completion of the required task. As a minimum standard, all safety and environmental precautions for use listed on the MSDS are followed when using the substance and are included in the Safe Work Method Statement. No products or substances, including chemicals or fibrous materials, are brought to the workplace without a current MSDS. All products and substances to be brought to the workplace are be documented. PSG Security Pty Ltd considers the following when selecting chemicals and substances for use on site:

Flammability and exclusivity;

Toxicity (short and long term);

Carcinogenic classification if relevant;

Chemical action and instability;

Corrosive properties;

Safe use and engineering controls;

Environmental hazards; and

Storage requirements. All storage and use of hazardous substances and dangerous goods is in accordance with the MSDS and legislative requirements. All hazardous substances and dangerous goods are stored in their original containers with the label intact at all times. Hazardous substances and dangerous goods of any quantity are not stored in amenities, containers (unless properly constructed for the purpose), sheds or offices.


OHSE 020–Hazardous substances/dangerous good register There are no hazardous substances or dangerous goods kept in the workplace by PSG Security.

Product Name Application Quantity Product labelled MSDS Classified as Hazardous in the

MSDS

NIL Yes No Yes No Yes No

If YES: The risks and control measures associated with the use of the product/ substance and the precautions for its use are outlined in the Safe Work Method Statement

Yes No Yes No Yes No












OHSE 021–Electrical equipment PSG Security Pty Ltd ensures that the use of electrical wiring, equipment, portable tools and extension leads is in accordance with applicable codes and standards including AS3012, Electrical Installations – Construction and Demolition Sites and AS3000, Wiring Rules. PSG Security Pty Ltd ensures that all electrical equipment brought on site is listed in the Electrical Equipment Register. The register is completed prior to commencement of the works and maintained for the duration of the works on site. All electrical equipment including leads, portable power tools, junction boxes and earth leakage, or residual current, devices is inspected and tested by a suitably qualified person and labelled with a tag of currency before being used on site.


OHSE 022–Electrical equipment register PSG Security Pty Ltd records all electrical equipment brought on site in the Electrical Equipment Register. Note: Testing and Tagging frequency is as required by State or Territory Legislation, codes and relevant standards.

Equipment Description Plant / Serial No. Date of

Inspection/ Test

Results and/or trip current

(less 30mA) for Earth Leakage Device

Date of next Inspection/Test

Electrician’s / qualified person’s

Signature

License/ Registration No.

Electrical item Frequency of inspection / test

(in accordance with relevant requirements)

Tools & leads or electrical equipment

Sub-board earth leakage device

Electrical Equipment

Workplace Date


OHSE 023–Hazard reporting PSG Security Pty Ltd encourages all employees to report hazards immediately to the Works supervisor. Where the hazard cannot be corrected immediately, PSG Security Pty Ltd records the details of the hazard in the Hazard Register PSG Security Pty Ltd investigates all reported hazards and implements control measures to eliminate and/or minimise the likelihood of an incident or injury. PSG Security Pty Ltd identifies a risk class/ranking for all hazards by referring to the categories ranging from high to low in the Risk Matrix. The Risk Matrix is used to determine the level of danger or seriousness (i.e. the consequence) of the risk, how likely it is that this risk will occur (i.e. likelihood/probability) and therefore how detailed control measures will need to be to eliminate or minimise the risk. PSG Security Pty Ltd regularly reviews and evaluates the effectiveness of control measures until the hazard is addressed and/or all risks have been mitigated or reduced. PSG Security Pty Ltd will issue a copy of any completed Hazard Report form to the principal contractor, as required.


OHSE 024–Hazard report Where a hazard cannot be immediately corrected, PSG Security Pty Ltd records the hazard in the Hazard Report.

General

Date

Workplace

Submitted By Signature

Submitted To Signature

Details of Hazard

Location

Work Activity

Hazard identified in relation to the work activity

Details of Risk

Risk Class High (1) Medium (2) Low (3)

Control Measures

Corrective Action Required

By Whom

By Whom When Immediate Within 24 hrs Within 7 Days

Completion

Corrective Action Completed By

Signature

Time Date

Confirmed By Signature


OHSE 025–Injury and incident investigation INJURIES: All injuries are reported to the desiganted First Aid Officer in the workplace. PSG Security Pty Ltd records all injuries on the Register of Injuries. Where the injury requires medical attention or off site treatment, PSG Security Pty Ltd completes an Incident Investigation Report. Copies of Incident Investigation Reports are provided to the principal contractor, as required. INCIDENTS: For all incidents involving near misses, property/plant damage or injury to the public or the environment, Insert Organisation investigates and records the details in an Incident Investigation Report. Copies of completed Incident Investigation Reports are provided to the principal contractor, as required. NOTIFIABLE INCIDENTS: Insert Organisation reports all notifiable incidents to the relevant Authority. Where such an incident has occurred, Insert Organisation considers whether the site needs to be preserved for investigation by the relevant Authority. RECORD KEEPING: Insert Organisation keeps records of incidents and injuies in accordance with Statutory requirements.


OHSE 026–Register of injuries PSG Security Pty Ltd records all injuries in the following register.

General

Workplace Location

Injured Persons Name

Home Address

Date of Birth Male Female

Occupation

Employers Name

Employers Address

Details of Injury

Date of Injury Time of Injury am pm

Activity in which the person was engaged at the time of injury

Exact location where injury occurred

Nature of injury e.g. fracture, burn, sprain, foreign body in eye.

Body location of injury e.g. ear, eye, face, neck

Details of Treatment

Treatment provided by First Aid Officer

Yes No Remarks:

Follow up

treatment required Yes No

If yes, an Incident Investigation Report must be completed with 24 hours

Doctor/ Medical

Centre attended

Date attended Medical Certificate

Received Yes No

Treatment i.e. x-ray, prescription

Further consultation required

Yes No Injury Management

required Yes No

If yes, notify the Return-to-Work Coordinator

Name of Witness

Address of Witness:

Name of Person Providing First Aid

Signature Date


OHSE 027–Incident investigation report PSG Security Pty Ltd completes an Incident Investigation Report in the event of any injury involving medical attention or off site treatment or in the event of any incidents involving a near miss, property/plant damage or injury to the public or the environment. The principal contractor will be informed immediately in the event of the above. Following discussions with the principal contractor, a decision will be made as to who will conduct the incident investigation. The principal contractor will be provided with a copy of the completed Incident Investigation Report.

Class of Incident Reported

Injury Property/Plant Damage

Near Miss Environmental

Other…………………….

Yes No Details:

Further Action Required

Report to Authorities Other:

Details of Incident

Date of Incident Time of Incident am pm

Witness Name Witness Contact

Nature of Incident

Location of Incident

Description of Incident

Details of damage to equipment/property?

Injured Person/s (if applicable)

Name

Address

Date of Birth

Occupation Employer

Referred/transferred to

Recommended Preventive Action

Details

Completed By

Name Position

Signature Date


OHSE 028–OHSE management plan checklist PSG Security Pty Ltd reviews all OHSE policies and procedures on a annual basis to determine the effectiveness of the OHSE Management Plan in addressing OHSE in the workplace.

General

Project Name Security Guard Services

Location Various

Auditor Paul Simmons

Other Attendees Sumit Khullar

Activities Reviewed Conforms

Changes and distribution of the OHSE Mgt Plan are recorded Yes No

Project details / Description of works / Organisation details are current Yes No

OHSE Policy signed and dated by Director/Manager Yes No

Hazards are identified and risks are assessed Yes No

Controls for high risk activities are documented (Safe Work Method Statement(s)) Yes No

Training and Competency Register is current Yes No

Site Specific Induction Training records are current Yes No

SWMS Training is current Yes No

Roles and responsibilities are allocated Yes No

Consultation arrangements (nature, topics, intervals) are documented Yes No

Plant / Equipment Register is current Yes No

Hazardous Substances / Dangerous Goods Register is current (Nil) Yes No

Personal Protective Equipment Register is current Yes No

Annual Workplace Inspection Checklists are completed Yes No

Register of Injuries is current (Nil injuries) Yes No

Incident Investigation Reports are completed (Nil incidents) Yes No

Hazard Reports are completed (Nil reports) Yes No

Electrical Equipment Register is current Yes No

Injury Management and Return-to-Work Program is displayed Yes No

Workers Compensation Information is current Yes No

Other: Yes No


Items Identified for Correction

Outstanding Issues and Recommendations

Follow up actions required

Yes No When

Completed By

Name Paul Simmons Position Director

Signature

Date 28 June 2018


OHSE 029–Injury management and return-to-work OUR COMMITMENT: PSG Security Pty Ltd is committed to the return to work of injured employees. As part of this commitment, we will: prevent injury and illness by providing a safe and healthy working environment;

participate in the development of an injury management plan and ensure that injury

management commences as soon as possible after an employee is injured; support the injured employee and ensure that early return to work is a normal expectation; provide suitable duties for an injured employee as soon as possible; ensure that our injured employees (and anyone representing them) are aware of their rights

and responsibilities – including the right to choose their own doctor and rehabilitation provider, and the responsibility to provide accurate information about the injury and its cause);

consult with our employees and, where applicable, unions to ensure that the return-to-work

program operates as smoothly as possible; maintain the confidentiality of injured employee’s records. not dismiss an employee as a result of a work related injury within six months of becoming

unfit for employment. To support the above, PSG Security Pty Ltd has established the following procedures. NOTIFICATION OF INJURIES: All injuries must be notified to the supervisor as soon as possible. All injuries will be recorded in the Register of Injuries. Our Workers Compensation Scheme Agent will be notified of any injuries that may require

compensation within 48 hours. RECOVERY: All injured employees will receive appropriate first aid or medical treatment as soon as

possible. The injured employee must nominate a treating doctor who will be responsible for the medical

management of the injury and assist in planning return to work. RETURN TO WORK: A suitable person will be arranged to explain the return to work process to the injured

employee. The injured employee will be offered the assistance of a WorkCover-accredited rehabilitation

provider if it becomes evident that they are not likely to resume their pre-injury duties, or cannot do so without changes to the workplace or work practices.


SUITABLE DUTIES: An individual return to work plan will be developed when the injured employee, according to

medical advice, is capable of returning to work. The injured employee will be provided with suitable duties that are consistent with medical

advice and are meaningful, productive and appropriate to the injured employee’s physical and psychological condition.

Depending on the individual circumstances of the injured employee, suitable duties may be at

the same workplace or a different workplace, the same job with different hours or modified duties, a different job and may involve full-time or part-time hours.

DISPUTE RESOLUTION: If disagreements about the return to work program or suitable duties arise, the organisation

will work with the injured employee and any union representing them to try to resolve the issue.

If all parties are unable to resolve the dispute, the organization will seek to involve the Scheme

Agent, an accredited rehabilitation provider, the treating doctor or an injury management consultant.

CONTACTS: PSG Security Pty Ltd’s workplace contact for the return-to-work is:

Name Organisation Contact Details

Paul Simmons PSG Security Pty Ltd 1300 880 460

PSG Security Pty Ltd’s workers’ compensation Scheme Agent is:

Name Organisation Contact Details

Gallagher Bassett Gallagher Bassett 03 9297 9000


OHSE 030–Environmental Action ENVIRONMENTAL OBJECTIVES

1. To reduce our carbon footprint and greenhouse gas emission 2. To reduce and recycle the amount of waste we create 3. Use less water

We achieve our objectives by, and through the initiatives outlined below: ENVIRONMENTAL ACTION Energy Flexible working conditions: All employees may work from home. This action initiative significantly reduces carbon emissions by eliminating the need to commute to and from the office.

Management: Both the Director of PSG Security Pty Ltd and the Customer Service Manager work from home.

Operations: 100% of security guards deploy to client sites from home; and return direct to home at the end of their shift

Eliminate the need for an office: By 2020, the company will eliminate the need for office space by making full use of available technology to allow staff to work from home and to communicate with colleagues and customers by electronic means. All systems to be cloud based to eliminate the need for an office based server. Energy Action/Waste Management Action/ Greenhouse Gas Action Minimise paper waste (reduce procurement of non-renewable goods): This will not only help the environment but it will also save money by reducing use of the office printer. All company records are to be received, where available, and stored electronically: Contracts are sent to clients electronically. The Company’s Adobe subscription allows it to

send contracts to clients for electronic signatures Financial and Tax Records. The Company’s accountants have been instructed to supply us

with soft copies of financial and tax records. No printed copies are to be made and sent to PSG.

Bank records: Our bank has been instructed to provide statements in only in electronic format No paper cups are used. Only reusable glass and cups are kept in the office for use by

employees and visitors. These paper waste minimisation strategies also lead to a reduction in carbon emissions of couriers needed to deliver paper documents, and throughout the paper and printing supplies supply chain. Energy Action/Greenhouse Gas Lighting Office lighting changed to energy efficient Fit motion sensors to control lighting in low traffic areas such as the kitchen and toilets Energy Action/Greenhouse Gas Action The energy consumed by office equipment is controlled by turning off equipment overnight, and complete shut downs during weekends and holiday periods. Air-conditioning systems are controlled


by thermostats that regulate the temperature at a constant 25° Celsius in summer when the offices are occupied. Setting the thermostat at 25° C in summer is 18% more energy efficient than a setting of 22° C Greenhouse Gas Public Transport: To eliminate travel to/from client sites by private transport, PSG Security does not provide for car parking at client sites. All security guards must make use of public transport to & from home and their place of work (client site). Guards may travel directly from home to site and return to home without attending at the company’s offices to sign on/off. To further reduce the need to use private transport and carbon emissions, PSG Security will no longer hold training sessions for security guards at the PSG offices. All training will take place at or near the site in the form of tool box talks. Greenhouse Gas Shared Shopping Trips To reduce carbon emissions, and to support local businesses, the director purchases office supplies at the same time as he does his shopping for home. The local stores are within walking distance of the director’s home so commuting to and from the shops by car is eliminated. In addition, commuting from the office to the shops for small quantities of supplies is also eliminated and adds to the reduction in carbon emissions. Waste Management Recycling Waste is separated into recyclable waste and genera waste. Two separate waste disposal

bins – one for general waste and one for recyclable waste - are provided at the office (company supplied) and at each employees home (local council supplied). Waste is separated by employees and all recyclable waste is properly sorted

Office furniture is to be sold when no longer required rather than sent to landfill All paper that has been printed on one side only is to be reused as note paper when it is no

longer needed for its original purpose Sanitary bins: The female toilet is supplied with a sanitary bin Water Each office toilet is fitted with a full and half flush option. The full flush option has been disconnected to reduce the amount of water being used with every flush of the toilet. The half flush is more than adequate for the purpose.


Security Procedures GUARDS AND PATROLS

Remote/Isolated Work

Remote and isolated work refers to situations where employees may be exposed to risks because of

the nature or location of their work means they would be unable to readily summon assistance in the

event of injury, illness, violence or other emergency at work.

Legislative Requirement – Employer to provide and maintain an adequate and reliable

communication system to ensure regular communication with the employee.

Minimum Standard to Ensure Regulatory Compliance:

PSG Security Pty Ltd must ensure that safe work practices are developed and implemented. The

following are minimum standards to assist you develop these safe work practices:

1. Undertake supervision of all employees;

2. Regular contact to occur between PSG Security Pty Ltd/supervisor and employee. A mobile

telephone is not considered an acceptable and reliable form of communication when

undertaking remote/isolated work. A mobile telephone should only be used if a risk

assessment identifies that there is not a potential risk to employees and all other avenues of

communication have been explored. PSG Security Pty Ltd must ensure that a risk assessment

is conducted to address what the best method of communication would be for each unique

situation.

3. Operation Room – an Operation Room Operator must contact the employee every hour via a

dedicated radio system on its own frequency;

4. Supervisor – the Supervisor must contact the employee every hour via a dedicated radio

system on its own frequency. PSG Security Pty Ltd should hire a repeater from a larger

company if they cannot afford their own dedicated frequency;

5. Employees – all employees must notify the Operation Room Operator or their Supervisor if

they are to deviate from their scheduled patrol;

6. Emergency Response – if an employee does not make contact by a designated time, PSG

Security Pty Ltd must have emergency procedures in place to ensure the safety of this

employee;

7. Tthe Operation Room Operator or Supervisor must have a designated schedule with them at

all times, to help locate employees rapidly. The patrol nearest the missing employee can be

sent to the last location to locate the employee. PSG Security Pty Ltd must ensure that the

responding patrol assesses the situation so as not to put themselves at risk;

8. First Aid Kits – all employees must have access to a first aid kit and have first aid training.


It is imperative that PSG Security Pty Ltd ensures that the employee is appropriately trained in:

1. Negotiation and conflict resolution skills: The employee must be competent in applying

these skills. New employees must be directly supervised until they are competent in these

skills.

Violence and Aggression

Violence and aggression refers to any situation where an employee is abused, threatened or

assaulted at work.

Legislative Requirement – Employer to identify any hazards such as violence and aggression,

assess the risks and then control these risks.




1. ‘OBSERVE & REPORT’ – The role of the security guard is to ‘OBSERVE & REPORT’.

2. If there is no other means of dealing with a violent or aggressive situation, then restraining or

detaining of the person is acceptable. Employees will only use these restraining or detaining

techniques if they have been appropriately trained and they are competent in the skills;

3. Employees do not, under any circumstances, give chase for the purpose of restraining or

detaining an intruder, offender or patron;

4. Employees do not, under any circumstances retaliate physically or verbally unless it is in self

defence;

5. Employees, if approached by a person(s), stand an arm’s length away and do not have any

one to their side or behind them;

6. Radio communication can be made in the event that a situation arises where the employee

may be placed in danger;

7. Employees withdraw to a position of safety and call for back-up or police;

8. Provide critical incident debriefing to employees immediately after an incident, through a

qualified counselling service;

9. Employees defuse any potentially violent or aggressive act through negotiation and conflict

resolution procedures (where possible);

Employees are trained in recognising the early signs of aggression and action to be taken if

someone becomes aggravated;

10. Locations are well lit; and

11. E emergency procedures are in place in the event that an employee is confronted with a

violent or aggressive situation. This includes direct radio contact to a Supervisor or Control

Room and access to a designated patrol schedule.


Sharps and Body Fluids

Refers to any situation where employees are exposed to sharps such as syringes or body fluids such

as saliva, blood or vomit. Both are hazardous to employees in the workplace, as they can transfer

disease.




1. Instruct employees not to pick up any used syringes or needles, clothing exposed to body fluid

(eg visible blood) or other hazardous material;

2. Instruct employees to cover any open cut with bandages before they begin work, especially if

there is a potential for exposure to body fluids;

3. Encourage employees at risk to have vaccinations for Hepatitis B;

4. Report all incidents of exposure to Supervisor;

5. Provide first aid treatment to all exposures immediately and have appropriate blood testing

carried out;

6. Provide critical incident debriefing where employees have been exposed to blood or body

fluid; and

7. Provide gloves and ensure employees wear gloves when providing first aid treatment or

handling blood or body fluid.

8. All vehicles to carry a suitable dry chemical fire extinguisher

Fire/Evacuation

PSG Security Pty Ltd must ensure that all employees are aware of fire evacuation procedures, to

provide for safe and rapid evacuation in the event of an emergency. In the situation where employees

are located on a client’s premises, employees should be trained in the client’s evacuation procedures.

Where the client does not have fire evacuation procedures in place, PSG Security Pty Ltd must ensure

that employees are provided with safe and rapid fire evacuation procedures.




1. Eacuation procedures are in place at all locations where employees are located and all

employees are trained in these procedures before commencing work there;

2. Clients provide training in their evacuation procedures for security employees. Records of

training are to be kept by employer and client;

3. Employees follow any instructions given to them by the client in the event of an evacuation

procedure; and

4. Where clients do not have any evacuation procedures in place, PSG Security Pty Ltd needs to

develop suitable procedures to ensure the safety of their employees. In this case, it is


preferred that the procedures are developed by PSG Security Pty Ltd in consultation with the

client.

First Aid

PSG Security Pty Ltd must ensure that employees have adequate access to first aid facilities in the

event of an injury or illness arising during the course of their work.




1. a first aid kit is available for employees. These kits should be regularly stocked if under the

employee’s control;

2. Static Guard - in a non-remote/non isolated situation – within the contract agreement it should

be stipulated that the client provides the security guards on duty, access to their first aid

facilities. If the client does not have first aid facilities, then PSG Security Pty Ltd must ensure

that the employee has adequate access to first aid facilities.

3. Static Guard – in a remote/isolated situation. First aid kit must be available for employees.

4. Patrol – a first aid kit must be available in every patrol car.

5. All employees on static guard or patrol must have first aid training. This training to be reviewed

every 3 years;

6. Procedures for first aid are developed and employees trained in these; and

7. All first aid treatment is recorded and any incident or accident is reported to the Supervisor or

Manager.

Amenities

Amenities are facilities for employees at work, and include facilities for personal belongings, changing

clothes, dining, toilet, washing, drinking water, arrangements for sickness at work,seating and

accommodation.

PSG Security Pty Ltd must provide employees with access to amenities at all types of work-sites, eg

buildings, outdoor, mobile, isolated or temporary work-sites.

PSG Security Pty Ltd does not have to provide the actual amenity, but they must make arrangements

for access to existing facilities, or for the use of facilities belonging to others.



PSG Security Pty Ltd must ensure that employees have access to the following:

Dining Facilities

i. Access to a separate dining area must be provided for all employees. Where employees are

on static guard, they should be provided the opportunity to leave their post. Arrangements

should be made in a contract, that the client allows the security guard access to their dining

facilities. If possible, an employee should be relieved of the post so that they can have a meal

break. Where the client does not have dining facilities, then PSG Security Pty Ltd must make

arrangements for the employee to have access to an appropriate dining facility.

ii. For a patrol situation, a roster can be arranged so that the employee can be back at their

central depot for meal breaks. Alternatively, a designated shop (with dining facilities) on route,

can be the designated facility for dining.

Toilet Facilities

i. Clean and hygienic toilets must be readily accessible by all employees.

ii. Contractual arrangements are made with the client to allow the security guard access to their

client’s toilet facilities.

iii. An employee must be provided with the opportunity to take appropriate toilet breaks as

required.

iv. Where toilet facilities cannot be provided by the client, alternative arrangements must be

made.

Drinking Water

i. PSG Security Pty Ltd must provide an adequate supply of cool and potable drinking water (the

supply point must be separate from toilet and washing facilities).The temperature of the

drinking water should be at or below 24°c. Where connection to a water supply is not possible,

an employee must be provided with either a flask, cooled drink dispenser or a water bag.

ii. PSG Security Pty Ltd must ensure that employees are provided with regular breaks and where

they are not able to leave their post, then drinking water is brought to them or they are

provided with a drinking bottle.

Becoming sick at work

i. PSG Security Pty Ltd needs to provide reasonable access to a rest area. If this is not possible,

then PSG Security Pty Ltd needs to implement a procedure which ensures that the person is

sent or taken home, or referred to a doctor.

ii. Employees in remote/isolated work situations need access to a dedicated radio system on its

own frequency and regular contact to be made.

Seating

i. PSG Security Pty Ltd must ensure that employees avoid long periods of standing by providing

them with an ergonomic seat or stool, so as to allow the employee to have the option of a

seated or standing position.

ii. If seating cannot be provided then PSG Security Pty Ltd must ensure that job negotiation can

occur so that employees do not stand for prolonged periods of time.

Shiftwork


Shiftwork refers to work undertaken by an employee in segments/shifts or during extended hours. For

example, a security guard often works during segments of a day when they would normally sleep.

Typical hazards include the disruption of natural body rhythms, sleep disruption and fatigue. More

information can be obtained from the National Code of Practice – Hours of work, shiftwork and

rostering for hospital doctors.




1. Reduce the number of times an employee is required to work 10 hours in a shift;

2. Ensure an employee has a minimum of eight hours continuous sleep before resuming a shift;

3. Compensate employees who work extended hours by offering them a longer break before

their next shift;

4. Allow 24 hours break before rotating to a new shift;

5. Employees have a minimum of 24 hours free of work in a 7-day roster (where unrestricted

sleep is possible);

6. Minimise consecutive night shifts for employees or organise permanent night shift

arrangements for employees, to reduce night shift for other employees;

7. Provide longer breaks for employees working between a night shift and following night shift;

8. Ensure systems are in place to accommodate for sick or absent employees; and

9. Maximise opportunities for employees to take breaks within shifts. Options could include:

i. i a 3 shift system, forward rotating roster (morning-afternoon-night);

ii. ii shift changes every 2-3 days;

iii. iii a maximum of 6x8-hour or 4x12-hour shifts a week;

iv. iv 3x8-hour or 2x12-hour night shifts as a maximum number of consecutive shifts;

v. v roster weekend shifts allowing for 2 free weekends in 4;

vi. vi schedule one or more rest breaks during night shift; and

vii. vii allow 2 weeks notice of shift rostering. Do not place rostered days off in the

middle

viii. of a night shift sequence.

Manual Handling

Manual handling refers to any activity involving the use of muscular force or effort by an employee to

lift, lower, push, pull, carry, hold or restrain any object, including a person or animal.




1. Train employees in the correct procedures for manually handling a person;

2. Job rotate where employees are exposed to repetitive movement or prolonged postures and

stances;

3. Ensure employee postures and positions are correct in a vehicle environment;


4. Document maximum safe lifting loads and ensure that trolleys are used to carry any loads

above the specified maximum weight limit;

5. Ensure employees receive manual handling training specific to their work practices;

6. Ensure employees are trained and supervised in the correct use or application of mechanical

aids or team lifting procedures; and

7. Eliminate, or at least reduce, manual handling through design wherever possible.

Noise

Exposure to unsafe noise levels in the workplace can be hazardous for employees. Unsafe levels of

noise can lead to noise-induced hearing loss or tinnitus (constant ringing in the ears). Appropriate

noise control strategies should be adopted.




1. Consult with the venue operator and find out what noise levels employees will be exposed to

and whether these levels are above the exposure standard (90dB (A) over 8 hours or

140db(lin) – peak noise);

2. Implement administrative procedures to reduce noise exposure by rotating staff between noisy

and quieter workplace locations;

3. Provide staff with appropriate personal hearing protectors as advised by the venue operator or

as referenced in the AS/NZ 1269);

4. Provide staff with training on noise and in the proper use of hearing protectors; and

5. Conduct hearing tests regularly on employees.


CROWD CONTROLLERS

Remote/Isolated Work

Remote and isolated work refers to situations where employees may be exposed to risks because of

the nature or location of their work means they would be unable to readily summon assistance in the

event of injury, illness, violence or other emergency at work.




1. Undertake supervision of all employees;

2. Regular contact to occur between PSG Security Pty Ltd/supervisor and employee. A mobile

telephone is not considered an acceptable and reliable form of communication when

undertaking remote/isolated work. A mobile telephone should only be used if a risk

assessment identifies that there is not potential risk to employees and all other avenues of

communication have been explored. PSG Security Pty Ltd must ensure that a risk assessment

is conducted to address what the best method of communication would be for each unique

situation.

3. all employees must be provided with a head set for communication;

4. Supervisor – Supervisor must contact employee regularly via a head set system;

5. Emergency Response – in the event that an employee does not make contact by a designated

time, PSG Security Pty Ltd must have emergency procedures in place to ensure the safety of

an employee who is not responding;

6. First aid kits – all employees must have access to a first aid kit and have first aid training.




skills.

2. Restraining skills where required: The employee must be competent in applying these

skills. New employees must be directly supervised until they are competent in these skills.


13.2 Violence and Aggression

Violence and aggression refers to any situation where an employee is abused, threatened or

assaulted at work.




1. ‘OBSERVE & REPORT’ – The role of the security guard is to ‘OBSERVE & REPORT’.

2. If there is no other means of dealing with a violent or aggressive situation, then restraining or

detaining of the person is acceptable. Employees will only use these restraining or detaining

techniques if they have been appropriately trained and they are competent in the skills;

3. Employees do not, under any circumstances give chase for the purpose of restraining or

detaining a patron;

4. If a patron is to be restrained by an employee for the purposes of being escorted off the

premises then PSG Security Pty Ltd must ensure that:

5. For a resisting patron, a minimum of three employees will escort the patron out of the

premises;

6. For a compliant patron, a minimum of two employees will escort the patron out of the

premises;

7. Employees do not, under any circumstances retaliate physically or verbally unless it is in self

defence.

8. Employees, if approached by a person(s) stand an arm’s length away and do not have any

one to their side or behind them;

9. Radio communication can be made in the event that a situation arises where the employee

may be placed in danger;

10. Employees withdraw to a position of safety and call for back-up or police;

11. Provide critical incident debriefing to employees immediately after an incident, through a

qualified counselling service;

12. Employees defuse any potentially violent or aggressive act through negotiation and conflict

resolution (where possible);

13. Employees are trained in recognising the early signs of aggression and action to be taken if

someone becomes aggravated;

14. Locations are well lit; and

15. Emergency procedures are in place in the event that an employee is confronted with a violent

or aggressive situation. This includes direct radio contact to a Supervisor;





skills.

2. Restraining skills where required to escort a patron from the premises: The employee

must be competent in applying these skills. New employees must be directly supervised until

they are competent in these skills.

MOSH PIT AND CROWD SAFETY

PURPOSE

The purpose of this document is to inform operational personnel of the safety to minimise the risk to

patrons and employees in the mosh pit.

SCOPE

The safety procedures outlined in this document apply to all employees, contractors, volunteers and

sub-contractors engaged in mosh pit Security, and Crowd Control.

DEFINITIONS

Mosh Pit An undefined area within the crowd where patrons are moshing.

Pit Boss The Security pit supervisor.

Moshing An all encompassing term to describe dancing, head banging, slam dancing, crowd surfing

and other activities that occur usually front of the mainstage.

Crowd Surfing The act of climbing onto the other patrons in the crowd so they can pass you hand

over hand across the crowd.

Slam Dancing An activity that entails patrons slamming into each other, usually conducted by holding

their hands at their sides whilst slamming their chests together.

Swirls Swirls appear to begin by patrons swaying or moving sideways before this movement develops

into a group of patrons running around in a circular motion. These swirls usually result in a collapse.

Barrier between the front of stage and the patrons. In addition, the barriers are designed to allow

security officers to access the mosh pit and to assist them in retrieving patrons from the mosh pit.

Front of House The mixing tower in front of the stage.

Security Pit The barricaded gap between the stage and the mosh pit.

DRABC Danger, Response, Airway, Breathing, Circulation

EQUIPMENT

THE MAINSTAGE

The mainstage for almost venues is divided into two stages with acts performing on alternate stages

throughout the day. By moving shows from one stage to the other patrons are discouraged from

standing all day in one position to hold their spot. As one act finishes the crowd disperses to other

venues within the festival or to the other stage.


This movement between stages is crucial in clearing the mosh pit to allow patrons to cool down, seek

relief or refreshment and to discourage them from spending the long periods of time against the mosh

pit crash barrier as may occur with a single stage.

The use of two stages also gives a broader frontage to the crowd and reduces the funnel effect that

has been identified as a contributing factor in crowd crushes at other venues.

In addition the height of stage is usually set at approximately two metres:

• to discourage patrons from climbing onto the stage and perhaps jumping into the

crowd;

• to discourage band members from jumping into the crowd; and

• to allow a clear view of the act from further back in the crowd.

THE SECURITY PIT

To eliminate the risk of patrons being crushed against the stage a four metre wide Security Pit manned

by Security Guards and Pit Medics must be constructed in front of the stage.

This pit is primarily an emergency exit for patrons in the front rows and in the mosh pit.

In addition the security pit enables a number of different personnel to perform a variety of functions;

these include but are not limited to:

• providing a means of exit for crowd surfers;

• restricting patrons access to the stage;

• allowing security access to patrons in distress;

• allowing access to and from first aid care;

• allowing pit medics access to patrons in distress;

• allowing the distribution of water to patrons; and

• ensuring band members cannot leap from the stage to crowd surf.

SECURITY SUPERVISORS

Two Security Supervisors will supervise all security operations in the pit.

Qualifications

Security Supervisors must hold a current Security Officer/Crowd Controller qualification and a current

Snr First Aid Certificate.

Uniform and Personal Protective Equipment (PPE)

The following items of safety equipment are to be worn or carried by Security Supervisors,

• gloves (one pair of medical gloves to be carried at all times);

• hearing protection (to be worn at all times in areas of excessive noise);

• sunscreen (will be provided in the pit);

• hats; and

• safety glasses (sun glasses during the day, clear glasses at night).


Communications

To keep in constant communication with spotters the Security Supervisor will wear earphones from the

hard wire communication system.

Roles and responsibilities

The roles and responsibilities of the Security Supervisor include but are not limited to:

• supervising security guards in the pit;

• communications with spotters;

• coordinating search and rescue operations in the mosh pit through communications

with spotters;

• ensuring the implementation of safety procedures in the pit; and

• liaising with pit medics and security.

MOSH PIT SECURITY GUARDS/OFFICERS

Qualifications

All Security Guards must hold a current Security Officer/Crowd Controller qualification and

a current first aid certificate.

Uniform and Personal Protective Equipment (PPE)

All Security Guards will wear the uniform provided.

The following items of PPE are to be worn or carried by all security officers:

• gloves (one pair of medical gloves to be carried at all times);

• hearing protection (to be worn at all times in areas of excessive noise);

• sunscreen (will be provided in the pit);

• hats; and

• safety glasses (sun glasses during the day, clear glasses at night).


Working in the pit requires a special attitude from Security Guards as they have to work with and

assist the patrons in the mosh pit. The roles and responsibilities of Security Guards in the pit include

but are not limited to:

• assisting and rescuing patrons from the mosh pit;

• catching crowd surfers;

• protecting the band and securing the stage;

• rescuing patrons in distress;

• distributing water to patrons; and

• assisting Medics and St. Johns personnel.

MOSH PIT SECURITY SPOTTERS

Qualifications


All Security Spotters must hold a current Security Officer/Crowd Controller qualification

and a current first aid certificate.

Uniform and Personal Protective Equipment

All Security Spotters will wear the uniform provided.

The following items of PPE are to be worn or carried by all security spotters:

• hearing protection (to be worn at all times in areas of excessive noise); and

• sunscreen.

Communications

Spotters must be in constant communication with the Pit Supervisor.


Spotters will be placed in FOH where they will communicate with the supervisor and:

• monitor crowd surfers who may fall in the crowd;

• monitor crowd movements;

• observe and report crowd problems such as a collapse; and

• observe and report unlawful behaviour.

PROCEDURES

REMOVAL OF PATRONS FROM MOSH PIT

Purpose

The purpose of this procedure is to outline the safe working practices in assisting patrons

from the mosh pit.

The two methods of removing patrons from the pit covered in this procedure include:

• catching crowd surfers, and

• lifting a patron over the security crash barrier.

Scope

This procedure applies to all personnel working in the Security and mosh pit.

Catching surfers

The step on the crash barrier is to assist guards in lifting patrons from the mosh pit. It should not be

used for catching crowd surfers unless the surfer is in distress or needs to be removed to enable the

rescue of a patron against the barrier.

No specific standards can be set in the art of catching crowd surfers as each situation must be

assessed by the guard as it happens. However, this document can provide some guidelines and

recommendations to help minimise the chance of injury to the patrons and the guards.

It is recommended that guards should:


i. Wait until surfers come over the barrier and then catch them as they roll off the crowd.

ii. Always attempt to support the patron’s head. If the patron is too large for the guard to catch,

every effort should be made to at least support the patron’s head whilst letting the feet fall to

the ground

iii. Step backwards to compensate for the weight of the patron as they are caught. This will

reduce the twisting motion in setting a patron down beside you and reduce the chance of

striking colleagues with the legs of patrons. Guards in the second row are to support front row

guards as they move backwards and ensure the path is clear at all times.

iv. Ensure the dignity of the patrons by assisting patrons in retaining their clothes and being

mindful of where guards place their hands on the patrons.

Lifting patrons from the pit

Security is to constantly monitor the condition of patrons in the crowd and remove any patrons that are

in distress or if the patrons request to be moved. The barrier is equipped with a step for security staff

to utilise when performing a lift to extract patrons from the mosh pit and to allow security access to the

pit in an emergency.

To work in the mosh pit for the duration of the event mosh pit guards need to be physically fit and

strong. However it is well documented that it is not necessarily the weight of an object being lifted that

can cause a back injury. Lifting techniques are important not matter how strong you are.

The following procedures will outline lifting techniques that may help to minimise the risk and reduce

the injuries to guards as they perform lifts from the pit.

Guards should be aware of the risks of injury when lifting cold and should make every attempt to warm

up and stretch before commencing work in the pit. To reduce the likelihood of back injuries it is

recommended that all lifts be conducted by two guards.

However, circumstances on the day will generally dictate the terms and manner of the lift, especially in

emergency situations.

There are a multitude of factors involved with any lift or rescue of patrons from the mosh pit but,

broadly speaking, we can list the tasks into three categories that include:

i. A patron against the barrier who wants to be removed;

ii. A patron in distress who is within reach but is back from the barrier; and

iii. A crushed or trapped patron who needs immediate assistance.

Patrons against the barrier

Utilising all the procedures of safe lifting, guards should:

i. Step up onto the barrier step and position yourself in as stable a position as possible in front of

the patron.

ii. Move the weight (patron) as close as possible to your body then lift using your legs, not your

back.


iii. Gain assistance from other guards or other patrons as needed.

iv. Step backward off the step supported by your colleagues and place the patron on the ground

without twisting your body.

In addition, when the front row security officer stands up on the step to extract a patron, the officer

alongside or behind is to assist by supporting the officer as he steps off the barrier.

Patrons in distress not against the barrier

When a patron is positioned so the guard is forced to lean forward to conduct the lift, then it is

recommended that two guards perform the lift.

Emergency lifts

In an emergency, assistance from other guards may not be available and guards will need to use their

own judgement when making a lift. Assistance can usually be obtained from the patrons in the crowd

and guards are encouraged to speak to patrons calmly to gain their trust and assistance.

One technique that may be used in a crush is to position yourself over the patient and get the patient

to grab you around the shoulders then use your arms to push the patron immediately behind the

injured patient as you lift using your arms. This helps to reduce the pressure on the patient and

reduces the load on your lower back.

Make sure you communicate with all involved at all times and be aware of the patron’s fear in these

circumstances. If the patient is wearing strong clothing such as jeans with a belt, these can provide a

good handle for lifting as well as ensuring they are not torn from the patient during the lift.

Keeping the pit clear

As an emergency exit it is essential that the pit area is kept clear at all times. Rubbish thrown by

patrons into the pit can become a trip hazard for guards and patrons and must be cleared away at

every opportunity. Patrons in the pit are at risk from other patrons and guards falling onto them, so

they must be removed from the pit immediately by directing them to the exits. Patrons wishing to take

photos or dance in the pit are not aware of the events unfolding behind them and can hinder security

operations.

Job rotation

To help reduce fatigue for Security personnel working in the pit, a job rotation procedure should be in

place to rotate guards from their position in the front row to a position in the back row. It should be

noted that due to the difference in the acts performing throughout the day and the crowd behaviour to

these acts, the demands on security vary throughout the day. For this reason rest periods for guards

will coincide with the demand.

CROWD COLLAPSE


Patrons collapsing in the crowd come under two categories:

• a single patron collapse through a medical condition; or

• a patron falling from surfing; and

• multiple patrons collapsing through swirls.

Swirls is the name given to the practice of patrons moving to and fro with the music until the

movement becomes circular. In the circular motion patrons have been observed collapsing as they

moved and stepped backwards. The structure of this form of collapse is contrary to the accepted view

of a crowd crush as the patrons are moving backwards and not forwards. This information is important

for emergency personnel in disentangling the patrons and identifying the patrons at most risk.

Purpose

To outline the procedures to follow in the event of a single or multiple collapse of patrons in the mosh

pit.

Scope

This procedure applies to all personnel involved in crowd control and safety at any event.

Identification

Early identification of a collapse is vital in providing care to the injured. Crowd spotters are to be

positioned in Front of House at approx 5m high to allow for an uninterrupted view of the crowd.

Communications must be established with the spotter and the pit boss at all times through hard wire

headsets. Spotters are to inform the pit Supervisor of a collapse immediately using the position code

outlined in the Security Plans at the end of this document.

Response

The risk assessment of a collapse in the mosh pit has identified the medical response to patrons

utilising the DRABC procedure.

Danger: Upon identifying a collapse security guards closest to the collapse are to enter the mosh pit

and to provide a barrier by holding back the crowd from the collapsed patrons.

Response: To enable communications between emergency crews and patrons the act will be stopped

by the Production Manager in consultation with the Operations Manager.

Crowd behaviour at this stage must be monitored by the Production Manager who will attempt to solicit

the cooperation of the crowd.

The Operations Manager and a pit Medic will enter the mosh pit to coordinate the removal of fallen

patrons and administer first aid. It is envisaged that one medic will stay in the security pit whilst one

works in the mosh pit. This will allow further medical assessment of the patients as they are removed.


Airway: Medics working on patrons in a collapse will triage patients to ensure airway control as a first

priority. Unconscious patients should be fitted with an oro-pharyngeal airway and removed as priority

patients.

Breathing: EAR can be administered if a patron is trapped but the priority is to move the patient out of

danger and to the relative safety of the security pit behind the barrier.

Circulation: Dangerous bleeds can be controlled with wound dressings if the patient cannot be moved

immediately.

Patrons must be moved to safety behind the crash barrier as soon as possible where CPR can be

performed if needed.

It is important to remember that the pit is an emergency exit route for patrons and

emergency crews. Injured patrons should not be treated in the pit unless life threatening conditions

apply.

Secondary assessments: of patients must be conducted in the safety of the first aid tent.

Communication

The Production Manager has the authority to stop the show to reduce crowd activity and allow better

communications with rescue personnel who may not be in radio contact once they enter the mosh pit.

Lighting

Lighting from FOH will be used at night to illuminate the area involved.

Unconfirmed fall in crowd

Unconfirmed reports of injuries sometimes occur when patrons in the pit report injuries they have

witnessed further back in the crowd. Crowd spotters and pit security are to monitor crowd surfers as

they fall to ensure they recover from any fall. Pit Medics are to respond to any reported fall in the Mosh

Pit. These reports cannot be ignored and must be reported to the pit supervisor immediately. Upon

receiving a report the pit supervisor will assemble a security team to conduct walk through inspections

of the mosh pit.

These inspections may involve up to 12 personnel who will walk independently and parallel to each

other through the mosh pit from opposite sides to attempt to find the patient.

Unconscious patients must not be moved and must be reported to the Pit Medic immediately.

PATRONS ON STAGE

Purpose

To outline the procedures to follow for an unauthorised patron on the stage.

Scope

This procedure applies to all personnel involved in crowd control and safety at any event.

Procedure


Unauthorised patrons who access the stage shall be removed by stage security personnel, not the

security pit personnel. The patrons will be removed through the back stage area.

ENVIRONMENTAL EMERGENCIES

Introduction

Environmental emergencies for crowds in the mosh pit during Australian summer months include high

temperatures, fire and rain storms.

Heat Exhaustion

To minimise the risk of dehydration a supply of bottled water is to be made available to patrons during

the event. This water is to be distributed by both security and medics and must be available in the pit

prior to the start of the concert.

Medics will assess patrons as they leave the pit for signs of heat exhaustion and all patients will be

handed over to First Aid personnel.

Rain storms

Weather reports and updates must be obtained prior to the event and during production day by the

Site Manager. The decision to cancel a show due to rain and/or pending storms will be made by the

Producer/Director in consultation with the Production Manager.

Fire

Fires in the Security Pit and stage area may be started by a number of factors that include but are not

limited to:

i. Pyrotechnics

The Operations Manager must be informed of the contents of each show. This includes

pyrotechnics, crowd participation or any other inclusions that are more than playing music and

may impact on security and safety operations in the pit.

ii. Flares

Despite every effort to ensure such items are not bought into events there are still occasions

when flares are smuggled into a venue. Once ignited in the crowd these may be thrown at the

stage or into the security pit.

At least one operational fire extinguisher and a sand bucket shall be placed in front of each stage for

the duration. In addition, one fireproof glove will be placed in the pit to assist in the removal of flares

thrown into the pit or on stage.

COMMUNICABLE DISEASES

Injuries to Security Personnel

All injuries must be reported to the Medic and the Operations Manager and recorded on the incident

report form.

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