Publishers Service Associates is a Service Company dedicated to supporting information publishers and other companies with the following services: Customer Service, Telemarketing, order data entry, Document Processing Services, batching, and associated bank and credit card depositing, Conference Order Processing and Support, order pick, pack and ship, Web Site-Database Connection Programs and Support, Specialized computer tracking for any type of continuity program (tracking expiration date, mailing of renewal promotions to extend expiration date, etc), File Maintenance, List Processing and Management, Printing and Mailing, warehousing and inventory of warehoused items, and many Special Consulting Services.

The management team of Publishers Service Associates has more than 200 years of hands-on experience in the Fulfillment industry. We pride ourselves on our customer service and the quality of our work. We easily handle both large and small commercial projects and our service comes at a reasonable price.

SBA Woman Owned Small Business

PSA is an experienced and quality source for government contracting officers and purchasing agents to meet statutory obligations requiring supplies and service procurements from small businesses. We actively seek teaming arrangements with other small businesses and prime contractors who may be interested in subcontracting fulfillment, customer service, order shipping, mailing and web e-commerce solutions.

518210 Data Processing, Hosting, and Related Services

541513 Data processing facilities (i.e., clients’ facilities) management and operation services

323119 Printing

541613 Customer service management consulting services

541860 Direct mail advertising services; direct mailers (selling own merchandise)

522320 Financial Transactions Processing

561410 Document Processing Services

561421 Telephone Answering Services

561422 Telephone call centers; Telemarketing services on a contract or fee basis; Telephone solicitation services on a contract or fee basis

519130 Internet Publishing and Broadcasting and Web Search Portals

519190 Other Information Services

493110 Warehousing and storage, general merchandise

DUNS: 788496151

Company Overview NAICS Codes

Complete Fulfillment Subscription Database/File Maintenance

• Full Financial (earned/deferred/cash and accrual) Reporting

• Detailed Marketing Reporting

• Detailed subscriber record maintenance and reporting

• Website connectivity – online renewals, new orders, premium fulfillment, subscriber access based on status and more

• Issue label fulfillment

• NCOA file updating

• Marketing “finder” number assignments

Fulfillment and Mailing

• Mailing of magazines, newsletters, books, premium and conference packages, acknowledgements, invoices, renewals and more

• Impact & Laser printing of sheet fed and continuous forms

• Picking, Packing & Shipping Individual Orders

• Skid storage

• Automated inserting of packages up to 9x12 inches

• Postal Presorting

• Email Blasts

Customer Service

• Incoming service calls handled for orders, inquiries, user support and more

• Outgoing service calls – collections, sales, renewals, confirmation and welcome calls

Services

PSA is your full-service fulfillment partner for today’s complex publishing world

1000 Commerce Park Drive Williamsport, PA 17701 Phone: 570.567.0421 www.publishersserviceassociates.com

• Email replies for all types of inquiries

• Data record updates and data collection

• Document Processing Services

Order Processing

• Pick up of mail at post office

• Batching & caging of mail

• Depositing & financial proofing-balancing to the penny

• Data entry and file imports and updates

• Incoming Phone/Fax/Email Inquiry Handling

• Outgoing Phone/Fax/Email/Letter Generation

List Processing and Management

• Merge Purge

• Marketing mail preparation

• Finder-code number assignments

• List and data formatting and cleanup

• Track List Usages and Sales

• NCOA Address updates

• USPS CASS Certification

Government Contract Performance

PSA has experience with government work. Governmental contracts and subcontracts processed over the past year include:

• State of Pennsylvania – Lock Haven State University

• State of Pennsylvania – Lycoming County

Facilities

Both the office and the climate controlled warehouse spaces are scalable as there is significant room in the facility for expansion. We have more than 100,000 square ft available.

• 10,000 sq feet class “A” office space – Water Tower Square, Williamsport, PA

• 10,000 sq feet warehouse space – Water Tower Square, Williamsport, PA

To learn more about our affordable, smart fulfillment services, please contact:

Andrew Conti Director of Sales

Call Andrew at: 617.852.6413 (Boston Metro) 570.567.0421 (PA)

Email Andrew at: andrew.conti@psaemail.com

Smart Site Web-Database Connection Service and Support

• Full product order processing tied to the fulfillment database

• Flexible Shopping Cart Service

• On-line Credit Card Processing – tied to the fulfillment database

• Instant PDF fulfillments of premiums, conference registration materials, back issues, alerts and more. All fulfillment can be tied to Credit Card authorization

• Managed subscriber access to many subscriber database features such as renewals, orders and address changes

• RSS Reader Electronic Publishing tied to Fulfillment Database

• Synergy – Web ecommerce software which allows a user to lookup one’s account, buy more products, change address, etc.

• Custom programs – allow access to password restricted or paid websites, passes data back & forth