Prudhviraj KMobile: +91 9739657884E-mail: prudhvi@live.com-------------------------------------------------------------------------------------------------------------------------------------------------

Objective:

To gain prominence in Business Administration with a continuous growth in knowledge. Adding value to the company and to my Carrere growth

Summary:

Excellent performance result-driven professional. Currently Handling WebEx (SaaS) process. Earlier handled Service Entitlement post product sales service support for 3.6 years.

Proficient in conferring with Clients, customers by telephone, E-mails, Chat or in person to provide information about products and services. Expert in taking or entering orders, canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Experience:

4 yearsRole: Process SpecialistInfosys BPO ltd. Handling: In WebEx (SaaS) Proficient in A&T sales support. Expert in Sales Support Operation. Handling Accounts and Territories of the Cisco’s WebEx Sales. Booking SaaS orders, Maintaining Sales Hierarchy.

As WebEx is pilot process, successfully handling the transition of the process. Documentation of the process. Training the new hires

Resolving Sales reps queries via phone, Chat, Mail.

Providing order–to–cash, hire-to-retire and supply chain management to one of leading manufacturing clients CISCO

Processing customer’s maintenance and pending request placed with PO and a valid Sales order through the Oracle ERP System.

Manages financial relationship with the customers and establish credit limits. Release credit holds allowing orders to become active Assisting new joiner’s in learning the process. Weekly customer calls to review

performance trends. Review errors with SOX team and prepare RCA reports. Record Process changes and update the documents with version control in place. Worked for CISCO Clients dealing with order Management. Generating INVOICE

for the Clients and generating Contract for their Service. Handling Internal and external Client’s service queries, and escalations through

E-mail and IM chat. Managing and controlling the team to achieve the SLA and Metrics.

Consolidation of productivity data and Process time of team & Individual. Preparing weekly and monthly reports, charts and delivering on time to the

clients as well as internal management (Excel Reports). Responsible for preparing reports (productivity & quality) Subject matter expert in service entitlement and invoice related queries. Handling the Cisco Sales orders to flow successfully in Oracle tools to close.

Quote to Cash Cycle Working with Multiple teams like Order & Booking, Order Modifications, Service

Contract Management, and Post invoice Logistics and Returns. Responsible to get recognize the revenue from the sales orders. Working on Oracle tools. Efficient in Oracle R12, Quote to Cash Cycle, Sales and

Fulfillment. Presenting the productivity, Metrics to client.

Earlier Handled Process in Brief:Service Contract Management: Entitling the product and service in Cisco’s contract center. Managing Contact center and install base data base. Successfully handled the orders post product delivery in entitling the services to the products in contracts.

Management Information Systems: knowledge in Excel, Real Time Monitoring, Managing Employee Life cycle in tools line Field Glass. Preparing QBR to the organizations. Knowledge in Budgeting.

Achievements Received I-Star Award for a stellar performance and critical contribution in

achieving organization’s goals in 2014 -15 Award of Excellence –Good Team Player, Shift Anchor, Ultimate shift

management during critical time and good auditor. Certified Six Sigma Back Belt Member, Certified in Transaction Monitoring Award from Client CISCO as Top performer 5 RAMP Awards Completed CBT’s in customer orientation, cultural sensitivity, Business

communications, presentation skills, Mile Stone, Certified Transaction Monitor, Sales&Fulfilment

Education: Graduate Bachelor of Commerce 2009 – 2012 from Sri Venkateswara University with 74%

Expertise:Operations Management - Oracle Order Management - Quality Management - Order Fulfillment Service Contract Management - Knowledge Management - Process Improvement - Metrics Reporting Performance Metrics - Dashboard Metrics - Training & Development - Process Training

Skills:

Windows Operating system, Oracle 11i, R12, Excellent in Microsoft Excel, Word, Power point. Preparing Process documents in KM, QBR business Analysis, SAP Business Objects Intelligence, Data Analysis (Preparing Business Reports)

Personal Details Name: Prudhviraj KDate of Birth: 2nd September, 1990Languages Known: English, Hindi and Telugu

Father’s Name: Yagna KumarNationality: IndianMarital status: UnmarriedContact number: 9739657884

Present Address: #17, 2nd Floor,Krishna Reddy layout.Near Ganesh Temple, SA Engineering works, Land Mark: AVS SchoolHosur Road, Electronic City-560100