prtg sla plugin - corp-it · prtg sla plugin user manual corp-it 10/4/2019 abstract the purpose of...

PRTG SLA PLUGIN USER MANUAL

CORP-IT 10/4/2019

Abstract The purpose of this document is to describe the prerequisites, to configure and to use the

PRTG SLA Plugin application.

PRTG SLA Plugin PRTG Network Monitor

CORP-IT +41 55 417 4744 Seedammstrasse 3, 8808 Pfäffikon [email protected] 10/4/2019 Switzerland www.corp-it.ch of 35

TABLE OF CONTENTS

1 PRTG NETWORK MONITOR ................................................................................................................... 5

1.1 ENJOY HIGH AVAILABILITY WITH PRTG AVAILABILITY MONITORING ........................................................ 5

1.1.1 Website Availability ....................................................................................................................... 5

1.1.2 Email Availability ........................................................................................................................... 5

1.1.3 Server Availability .......................................................................................................................... 6

1.1.4 Bandwidth Availability ................................................................................................................... 6

1.1.5 Network Availability ....................................................................................................................... 6

1.2 THE GOAL: 99.999 PERCENT! ............................................................................................................... 6

2 INTRODUCTION TO PRTG SLA PLUGIN ............................................................................................... 7

2.1 APPLICATION CONFIGURE .................................................................................................................... 8

2.1.1 Application requirements ............................................................................................................... 8

2.1.2 Define user .................................................................................................................................... 9

2.1.3 Define PRTG connection .............................................................................................................. 9

2.1.4 Configure general settings .......................................................................................................... 11

2.1.5 Define the SMTP mail address settings ...................................................................................... 12

2.1.6 Load PRTG structure for the first time ........................................................................................ 14

3 WORKING WITH PRTG SLA PLUGIN .................................................................................................. 15

3.1 GENERAL GRAPHICAL USER INTERFACE FEATURES ............................................................................ 15

3.1.1 Sorting and filtering ..................................................................................................................... 15

3.2 SETTINGS ......................................................................................................................................... 16

3.3 DASHBOARD ...................................................................................................................................... 17

3.4 SERVICE LEVEL AGREEMENTS ........................................................................................................... 18

3.4.1 Adding SLA’s ............................................................................................................................... 18

3.4.2 Configuring SLA’s........................................................................................................................ 20

3.4.3 Editing SLA’s ............................................................................................................................... 23

3.4.4 Deleting SLA’s ............................................................................................................................. 23

3.5 SCHEDULES ...................................................................................................................................... 24

3.6 PLANNED DOWNTIMES ....................................................................................................................... 26

3.7 REPORTS .......................................................................................................................................... 27

3.7.1 Report Details .............................................................................................................................. 30

3.8 SCHEDULED REPORTS ....................................................................................................................... 32

3.9 USERS .............................................................................................................................................. 34

3.9.1 User roles .................................................................................................................................... 34

3.9.2 Users ........................................................................................................................................... 34

3.9.3 Reset password........................................................................................................................... 34

3.9.4 Create new user .......................................................................................................................... 35

mailto:[email protected]



TABLE OF FIGURES

FIGURE 1 - PRTG SENSORS MAP ........................................................................................................................ 5

FIGURE 2 - PRTG SLA PLUGIN ............................................................................................................................ 7

FIGURE 3 - PRTG DATE FORMAT ......................................................................................................................... 8

FIGURE 4 - WIZARD USER CREATION ..................................................................................................................... 9

FIGURE 5 - WIZARD PRTG CONNECTION DETAILS ................................................................................................. 9

FIGURE 6 - PASSHASH ....................................................................................................................................... 11

FIGURE 7 - WIZARD GENERAL SETTINGS ............................................................................................................. 12

FIGURE 8 - WIZARD MAILING CONFIGURATION ..................................................................................................... 12

FIGURE 9 - WIZARD SPECIFY TEST EMAIL ADDRESS ............................................................................................. 13

FIGURE 10 - WIZARD SEND TEST EMAIL CONFIRMATION MESSAGE ...................................................................... 14

FIGURE 11 - WIZARD LOAD PRTG STRUCTURE .................................................................................................. 14

FIGURE 12 - QUICK FILTER ................................................................................................................................. 15

FIGURE 13 - ADVANCE FILTERING BUTTON .......................................................................................................... 15

FIGURE 14 - SETTINGS ...................................................................................................................................... 16

FIGURE 15 - SETTINGS DETAILS.......................................................................................................................... 16

FIGURE 16 - SLA PLUGIN DASHBOARD ............................................................................................................... 17

FIGURE 17 - DASHBOARD LIST VIEW .................................................................................................................. 17

FIGURE 18 - SERVICE LEVEL AGREEMENTS ........................................................................................................ 18

FIGURE 19 - ADD SLA BUTTON .......................................................................................................................... 18

FIGURE 20 - CONFIGURE NEW SLA .................................................................................................................... 19

FIGURE 21 - SET SLA TIMETABLE ...................................................................................................................... 20

FIGURE 22 - CONFIGURE EXISTING SLA ............................................................................................................. 21

FIGURE 23 - ASSIGN SENSORS........................................................................................................................... 21

FIGURE 24 - FILTER SENSORS............................................................................................................................ 22

FIGURE 25 - SUBMIT SENSOR ASSIGNMENT ........................................................................................................ 22

FIGURE 26 - DELETE ASSIGNED SENSORS .......................................................................................................... 23

FIGURE 27 - EDIT SLA ....................................................................................................................................... 23

FIGURE 28 - DELETE SLA .................................................................................................................................. 24

FIGURE 29 - SCHEDULES ................................................................................................................................... 24

FIGURE 30 - ADD SCHEDULE .............................................................................................................................. 24

FIGURE 31 - ADD EXCEPTION DAYS.................................................................................................................... 25

FIGURE 32 - SCHEDULE EXCEPTION DAYS ........................................................................................................... 26

FIGURE 33 - PLANNED DOWNTIMES .................................................................................................................... 26

FIGURE 34 - ADD PLANNED DOWNTIME ............................................................................................................... 27

FIGURE 35 - MONTHLY SERVICE LEVEL AGREEMENTS REPORT PAGE .................................................................. 27

FIGURE 36 - SERVICE LEVEL AGREEMENT REPORT - CHANGE YEAR .................................................................... 27

FIGURE 37 - EXPORT PDF BY MONTH ................................................................................................................ 28

FIGURE 38 - EXPORT PDF BY COMPANY ............................................................................................................ 28




FIGURE 39 - EXPORT PDF BY SLA ..................................................................................................................... 28

FIGURE 40 - REPORT DETAILS BUTTON .............................................................................................................. 28

FIGURE 41 - MTBF & MTTR ............................................................................................................................. 29

FIGURE 42 - REPORTS FILTER ............................................................................................................................ 29

FIGURE 43 - FILTER INTERVAL ............................................................................................................................ 30

FIGURE 44 - SERVICE LEVEL AGREEMENT REPORT DETAILS NAVIGATION HEADER ............................................... 30

FIGURE 45 - REPORT DETAILS ........................................................................................................................... 31

FIGURE 46 - SENSOR DOWNTIME ....................................................................................................................... 31

FIGURE 47 - SENSOR DOWNTIME DETAILS .......................................................................................................... 31

FIGURE 48 - REPORT DETAILS VIEW DOWNTIMES BUTTON .................................................................................. 32

FIGURE 49 - DOWNTIME OPTIONS MENU ............................................................................................................ 32

FIGURE 50 - ADD SCHEDULED REPORT BUTTON ................................................................................................. 32

FIGURE 51 - ADD SCHEDULED REPORT .............................................................................................................. 33

FIGURE 52 - USER RESET PASSWORD ................................................................................................................ 34

FIGURE 53 - USER CHANGE PASSWORD ............................................................................................................. 35

FIGURE 54 - ADD USER ...................................................................................................................................... 35




1 PRTG NETWORK MONITOR

1.1 Enjoy High Availability with PRTG Availability Monitoring

Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need

is contained in PRTG.

Figure 1 - PRTG Sensors Map

1.1.1 Website Availability

Whether it be an online store, information portal, or the website of a company, institution, or

association, an Internet presence should always be accessible. Every system failure comes with

lost sales and customer complaints. The Ping Sensor is one of the sensors that helps you to avoid

these crashes. And the Cloud HTTP Sensor and Cloud Ping Sensor monitor the availability of your

website from a number of different locations around the world.

1.1.2 Email Availability

In today's world, a company cannot function without email. Be sure to take advantage of our Pop3

Sensor and SMTP Sensor to monitor the availability of your mail server. PRTG also comes equipped




with two email round trip sensors, which you can use to monitor whether emails are delivered and

how long they need to arrive at their destination.

1.1.3 Server Availability

Whether SQL, FTP, or a virtual server such as VMware or Hyper-V: Your servers should always be

available. PRTG monitors all your hardware. The Ping Sensor serves as the central interface. When

interruptions occur, this sensor sends out an alarm and all the other sensors (such as those for CPU

or memory) pause automatically. This means you'll receive a single, targeted message instead of

being bombarded with notifications.

1.1.4 Bandwidth Availability

Many administrators want to know how much bandwidth they use. PRTG is the perfect tool for SLA

monitoring, for you can find out if your service provider is actually delivering the amount of bandwidth

that was promised! You also get access to sensors for all kinds of different technologies. For more

information, see our Bandwidth Monitoring page.

1.1.5 Network Availability

With PRTG, you'll enjoy an overview of your entire network. PRTG monitors all systems, devices,

and applications. To do so, it relies on technologies such as SNMP, NetFlow, WMI, and Windows

Performance Counter

1.2 The goal: 99.999 percent!

When it comes to the availability of your website, servers, and databases, only one figure matters:

99.999. These “five nines” are indicative of the high availability of your network. PRTG helps you

target this ambitious goal. Here’s an overview of the various availability classes (figures are

rounded):

• Availability class 2: 99% = 87.7 hours of downtime per year

• Availability class 3: 99.9% = 8.45 hours of downtime per year

• Availability class 4: 99.99% = 52 minutes of downtime per year

• Availability class 5: 99.999% = 5 minutes of downtime per year


PRTG SLA Plugin Introduction to PRTG SLA Plugin


2 INTRODUCTION TO PRTG SLA PLUGIN

PRTG SLA Plugin can help meet your SLAs by monitoring the availability of your mission critical

PRTG devices and ensure you derive higher business value through better management of IT and

IT processes.

Figure 2 - PRTG SLA Plugin

By installing the PRTG SLA Plugin you will benefit of the following:

• Monitoring SLA based on values from PRTG Network Monitor

• Gives you better visibility on whether you are meeting the needs of your customers

• Downtimes granular (up to minute) reports, with user root cause analyze reasons of the

downtimes

• Flexible GUI to create your preferred SLA monitoring intervals

PRTG SLA Plugin offers the possibility to monitor and generate reports for the availability and uptime

(percentage of the time services are available) of a service making sure that the Service Level

Agreements levels are respected.

The reports can be scheduled to be sent automatically over email to a distribution list, monthly.




2.1 Application Configure

After successfully installed the PRTG SLA Plugin the application configuration wizard is

automatically started. The wizard allows the user to initialize the application by defining the needed

configuration.

2.1.1 Application requirements

For the application to work properly, please ensure that the following requirements are met:

1. .NET Framework 4.7 or newer must be installed on the system that will run the application.

2. Date Format in PRTG must be set to one of the following:

- DD.MM.YYYY HH:MM:SS (24h)

- DD.MM.YYYY HH:MM:SS (AM/PM)

- MM/DD/YYYY HH:MM:SS (24h)

- MM/DD/YYYY HH:MM:SS (AM/PM)

This setting is available in PRTG, under:

Setup => Account Settings => My Account => Web Interface => Date Format

Figure 3 - PRTG Date Format




2.1.2 Define user

The first step of the wizard is the creation of a user which will be later used to connect to the

application.

Figure 4 - Wizard user creation

When creating the user, you will need to provide the following information:

• Username

• Email address

• First name / Last name

• Password

2.1.3 Define PRTG connection

To show monitoring data of your PRTG setup, the PRTG SLA Plugin must be able to establish a

connection to your PRTG web server. For this purpose, please ensure that the following settings are

correct:

Figure 5 - Wizard PRTG connection details




Protocol Choose between HTTP and HTTPS protocol.

IP Address for Web Server IP address for PRTG's Web Server

Port TCP Port for PRTG's Web Server on the Web Server tab

Login Name PRTG Username

Password PRTG Password

PRTG switches to port 8080 as a fallback after a restart when port 80 is already used, and to port 8443 if

port 443 is not available. PRTG keeps the SSL connection in this case. If this port is also not available,

PRTG tries from port 32000 on until it finds an available port. Because the EC cannot recognize these ports

(8080, 8443, 32000+) automatically, enter the currently used port manually here in the Port setting. If you do

not get a connection to the PRTG web server, check the currently used port in the Web Server settings

under System Administration—User Interface in the PRTG web interface.

After filling the required information, also make sure that:

• No local software firewall blocks the connection.

• No local virus protection program blocks the connection.

• The specified port is not used by another application.

• No (hardware) firewall blocks the connection when connecting through a network (LAN or

WAN).

* When connecting to the “Hosted by Paessler” version of PRTG, you will need to check the

passhash box and provide the passhash in the password field.

The passhash can be obtained from PRTG, from Setup -> Account Settings:


https://www.paessler.com/manuals/prtg/system_website_settings#webserver



Figure 6 - Passhash

2.1.4 Configure general settings

The step allows you to define the general settings of the application.

• Attachment path: A disk location which will be used to store the generated PDF reports.

These PDF reports will then be sent via email.

• Log Path: A disk location which will be used to store the application error logs.

• Report File Name: Specify the PDF report file name which will be used when generating the

PDF reports. Two wildcards can be used in this case:

o {month} – will be replaced with the month number for which the report is generated.

o {year} - will be replaced with the year for which the report is generated.

• Company logo: An image can be uploaded to be used in the PDF reports header.




Figure 7 - Wizard general settings

2.1.5 Define the SMTP mail address settings

This step allows the configuration of a mailing server so that the application will be able to send

emails.

Figure 8 - Wizard Mailing configuration

When configuring the SMTP mail address settings, you will need to specify the following:

• Account name:




• Profile name:

• Mail address: the SMTP used for sending emails (e.g.: [email protected]).

• Reply to address: the email address which is used to answer to when somebody hits “reply”

to the email received from the PRTG SLA Plugin application.

• Display name: Name which will be displayed by the receivers. (e.g.: PRTG SLA Plugin)

• Mail server name: The SMTP address used to send emails (e.g.: smtp.itps-ag.ch)

• Port: The port on which the SMTP address works (typically is port 25)

• Username: The username which is used to access the SMTP server. Usually it is the same

as the “Mail address” – (eg: [email protected])

• Password: The password used for accessing the SMTP server.

• Yes, enable SSL: Choose this option if the SMTP server requires secure connection.

Otherwise choose “No, do not enable SSL” option.

*

After specifying the necessary details, you can send a test email in order to test the mailing

functionality.

After pressing the Send test email button, a new window will appear, asking you for the email

address, where the test email will be sent:

Figure 9 - Wizard Specify test email address

After pressing the Submit button, a confirmation message should be displayed after the button is

pressed:






Figure 10 - Wizard SEND test email confirmation message

2.1.6 Load PRTG structure for the first time

The last step of the initialization wizard is the loading process of the PRTG objects into the internal

database of the PRTG SLA Plugin application.

Figure 11 - Wizard Load PRTG Structure

This is done by simply clicking the Download button.

This step could take up to several minutes, depending on the size (number of groups, devices and

sensors) of the PRTG structure.


PRTG SLA Plugin Working with PRTG SLA Plugin


3 WORKING WITH PRTG SLA PLUGIN

3.1 General Graphical User Interface Features

3.1.1 Sorting and filtering

3.1.1.1 Sort

The sort functionality is available on all pages, by pressing the column header which needs to be

sorted. By pressing the same column header again, the sort order will be reversed.

3.1.1.2 Filter

All pages offer two main filter functionalities:

1) Quick filter: Allows real time filtering, by specifying any input, which will be searched on all

available columns from the specific page. If any of the columns contain the value from the

input, the whole row will be shown as a result.

Figure 12 - Quick filter

2) Advanced filter: The advanced filtering functionality can be triggered by the “Show filter”

button, which is present on the footer of all pages.

Figure 13 - Advance filtering button




3.2 Settings

The settings functionality can be accessed from the top-left corner, by clicking on the name.

Figure 14 - Settings

This allows the user to change all application settings, that were initially configured in the

installation.

Figure 15 - Settings details

The settings menu contains the following 4 sections:

1) Change password: Used to change the password for the currently logged in user.

2) General: Offers the possibility to change the attachment path, company logo, log path and

Report File Name

3) Server address: Offers the possibility to change the PRTG Server Address, or credentials,

which were configured after the installation of the PRTG SLA Plugin.

4) Mailing: Allows the modification of the mailing settings from where the emails are sent.




3.3 Dashboard

This is the default page that appears when opening the SLA Plugin, where you can find a brief

summary of the License and SLA’s.

Figure 16 - SLA Plugin Dashboard

From this page, you can quickly navigate to the SLA details for each individual month by clicking

inside the charts.

You can also change the view by selecting the View list option at the bottom of the page, which will

change the view to a list instead of a chart:

Figure 17 - Dashboard List View




3.4 Service Level Agreements

Figure 18 - Service Level Agreements

On this page, you can see the SLAs and can perform actions like add, edit, delete, set as inactive

and set company.

3.4.1 Adding SLA’s

When adding a new SLA, you first need to select the Add option from the upper right corner of the

page:

Figure 19 - Add SLA Button

On the Configure SLA page, you will need to specify the following:

• Name: Specify the service level agreement name, which will be later used in the graphical

user interface and in the PDF reports to identify the service level agreement (e.g. Inside

Business Hours [MO – FR])

• Company: Setting the company to an SLA will allow you to group the reports based on this

value. From this menu, you can also add a new Company by first typing the desired

company name and then selecting the Add option.

• Description: Here, you can specify any necessary details regarding this SAL.

• Start date and End date: these values are used to define when and SLA starts and when it

ends. Leave the End date empty if there is no finish date.

• Minimum / day, Minimum / month, Minimum / year: represents the minimum percentage

for each time frame (day, month, year). Any value below this will mark the SLA as “breached”.

• Expected / day, Expected / month, Expected / year: represents the expected percentage

for each time frame. Usually, the expected percentage should be greater than the minimum

percentage configure for the same time frame (day, month, year)




• Expected monthly (yearly) breach limit: It is the threshold, which when reached the SLA

is marked as breached, even if the minimum percentage was not reached.

Figure 20 - Configure New SLA

Example

We have the following SLA:

Minimum / month = 95%

Expected / day = 98%

Expected monthly breach limit = 3

If the PRTG SLA Plugin detects more than 2 values below the expected / day (98%), the SLA will be marked

as breached for given month, even if the average percentage of availability is 98% (greater than the 95%,

which is the minimum percentage configured).

After all the information has been filled in and the Next option has been selected, the Set SLA

timetable page will appear. Here, you will need to select all the days (and complete the hours inputs)

for which the configured SLA will be active.




Figure 21 - Set SLA Timetable

3.4.2 Configuring SLA’s

After an SLA is created, you will need to configure it by selecting Configure in the SLA options

menu:




Figure 22 - Configure Existing SLA

The configure page will show up. From this page, you can assign any sensors from your PRTG

structure into the existent SLA.

Figure 23 - Assign Sensors

You can filter the sensors either by tags or by name.

When filtering by tags, you can select all the tagged sensors by checking the All box:




Figure 24 - Filter Sensors

After including the sensors, you will need to select the Submit option:

Figure 25 - Submit Sensor Assignment

Your Assigned sensors will now show up on the right-hand side of the page. From this section,

you can also delete any sensors that you no longer want to be included in the report, by using the

Delete option:




Figure 26 - Delete Assigned Sensors

3.4.3 Editing SLA’s

In order to edit an SLA, you will need to select Edit from the SLA options menu and then performing

the same 2 steps as when creating a new SLA:

Figure 27 - Edit SLA

3.4.4 Deleting SLA’s

In order to delete an SLA, you need to check the box next to the SLA and then select the Delete

option, which appears in the upper right corner after checking the box. Deleting an SLA will delete

all the existent data of that SLA, including the reports.




Figure 28 - Delete SLA

If you do not want to delete all the data of that SLA, you can set the SLA as inactive by selecting

Set as inactive from the SLA options. You can also set it back to active afterwards by selecting Set

as active from the same menu.

3.5 Schedules

The Schedule page allows you to create schedules that can be used either to configure a

maintenance period or to schedule reports (see 3.8 Scheduled reports). In the bellow image,

you can see a schedule defined for Christmas. This means that during that period the downtime will

be considered planned.

Figure 29 - Schedules

In order to add a schedule, you need to select Add in the upper right corner of the page.

Figure 30 - Add Schedule




Here, you will need to specify the following:

- Schedule Name

- One time/Recurring: The recurring ones can be daily, weekly or monthly.

- Start date/time

- End date/time

The Description field will be automatically populated with the details that you provide above.

The schedules can contain exception days which can be defined by selecting Exception days in

the schedule options menu.

Figure 31 - Add Exception Days

In the bellow example, we can see the calendar that appears. Here you can define the days on

which you don’t want the schedule to run. These days will be ignored by the schedule and downtimes

will not be set as planned.




Figure 32 - Schedule exception days

3.6 Planned downtimes

The planned downtimes page allows you to configure the maintenance period of a device or

sensor.

Figure 33 - Planned downtimes

By selecting ADD button, from the upper right corner of the page, you can configure the maintenance

period of a device.




Figure 34 - Add planned downtime

When adding a planned downtime, you will need to specify the Sensor and Schedule.

Optionally, you can provide a Ticket number and a Comment for the planned downtime.

3.7 Reports

The Reports page grants you access to the monthly overview of the Service Level Agreements

Figure 35 - Monthly Service Level Agreements Report Page

You can switch between years by clicking on the dropdown menu in the upper right corner of the

page and simply change the year for which you want to see the report.

Figure 36 - Service Level Agreement Report - Change Year




Also, the reports are grouped based on a company (which you can assign to an SLA as seen in the

service level agreement chapter). You can expand and collapse each Company section for easier

navigation on the page, by clicking on the Company bar itself.

Each SLA is represented in a container which can have two colors:

• RED

o If the unplanned downtime is higher than the “minimum downtime” per month defined

in the SLA agreement;

o If the unplanned downtime is below the “expected downtime” defined in the SLA more

than the “expected downtime breach limit” times.

• GREEN otherwise.

There is also the option to export to PDF on three levels:

• Month level, where all the SLAs from that month will be exported to PDF:

Figure 37 - Export PDF by Month

• Company level, where all the SLAs that are part of a company will be exported to PDF:

Figure 38 - Export PDF by Company

• Service Level Agreement level, where the selected SLA will be exported to PDF:

Figure 39 - Export PDF by SLA

In order to see the detailed report for an SLA, simply click on the Go to details button you will be

redirected to the SLA report details page:

Figure 40 - Report Details Button




Here, you can also see the Mean time between failures (MTBF) and Mean time to repair (MTTR).

Figure 41 - MTBF & MTTR

- Mean time between failures (MTBF) represents the average uptime between two downtime

occurrences for the given SLA.

- Mean time to repair (MTTR) represents the average amount of time for a downtime

occurrence for the given SLA.

You can also filter the report data, by opening the Filter Menu, form the gear icon, in the upper-right

corner of the page:

Figure 42 - Reports Filter

From this filter menu, you can select specific periods of time, for which to view the data:




Figure 43 - Filter Interval

3.7.1 Report Details

The Details page for each SLA offers fast navigation between different months. The navigation

options can be found on the top part of the page.

Figure 44 - Service Level Agreement Report Details Navigation Header

When accessing a Service Level Agreement report details you will have access to information of all

devices and sensors which are part of the selected Service Level Agreement.

The Report details page shows detailed information on the currently selected Service Level

Agreement, Month and Year and its devices and sensors:




Figure 45 - Report Details

The devices that have downtime, can be expanded to see extra information.

Figure 46 - Sensor Downtime

You can expand any sensor to see more details:

Figure 47 - Sensor Downtime Details

By expanding the sensors, you will be able to spot all the downtimes available in the monitored SLA

time interval.




This page offers you the possibility to manage the downtimes of a sensor, by marking an “unplanned”

or “unknown” interval as a “planned downtime”. This can be achieved by clicking on the “View

downtimes” button.

Figure 48 - Report Details View Downtimes Button

In the Sensor downtimes page, for each downtime period, you will have the possibility to make the

following changes by opening the downtime options menu:

- Set ticket number and comment

- Set as planned

- Set as unplanned

Figure 49 - Downtime Options Menu

3.8 Scheduled reports

From the Scheduled reports page, you can generate reports for custom intervals and send them out

to specific email address.

To create a new scheduled report, you need to select Add from the upper right corner of the page:

Figure 50 - Add Scheduled Report Button




You will need to provide the following information in order to create the scheduled report:

- Schedule Name: The name of the new report.

- Email: The email address/addresses separated by comma. If you leave this box empty, it

will not send out any emails.

- Schedule: You will need to select a previously created schedule.

- Agreements: You can select one or more SLA’s for which to generate the report. If you leave

the box empty, it will generate reports for all SLA’s.

- Period: The period for which to generate the report. It can be Current or Previous

- Period type: You can select one of the following period types:

• Day: Generate a report for each day.

• Week: Generate a report for each week. The first day of the week can be set as desired.

• Month: Generate a report for each month. The first day in the report can be set to any

day in the month (ex: from the 5th of the month to the 4th of next month).

• Quarter: Generate a report for each quarter.

• Year: Generate a report for each year. It can be set to start at the beginning of the year

(01.01 -31.12) or in the middle of the year (01.07 – 30.06).

Figure 51 - Add Scheduled Report




3.9 Users

3.9.1 User roles

The application supports 3 main user roles, with different access levels

1) Administrator – which has full access to the entire application (settings, planned

downtime, reports, configure monitoring, users, mailing)

2) Reporting – has access only to the Reports page but can mark any “unplanned” or

“unknown” intervals as “planned” downtime.

3) Reporting read-only – has access only to the Reports page, and only to “Export as

PDF” functionality.

3.9.2 Users

The SLA Plugin application offers two main possibilities of users:

1) Application users, which allows the administrator to create users and grant the appropriate

roles.

2) PRTG Users, which allows you to login using your PRTG credentials.

By default, when logging in first time with the PRTG credentials, the users is assigned with the

“Reporting read-only” role.

3.9.3 Reset password

Each user has a “reset password” functionality, which can be used by the Administrator for

generating a new password.

Figure 52 - User Reset Password

By clicking the “reset password” button, a new password will be generated for the user and send it

via email.




After a login with the new password, this can be changed from user’s Settings menu, in the Change

password section.

Figure 53 - User Change Password

3.9.4 Create new user

To create a new user, simply select ADD from the upper right corner of the page. Fill in the

mandatory fields like username, first name, last name, email and grant the correct access role.

Figure 54 - Add user


prtg sla plugin - corp-it · prtg sla plugin user manual corp-it 10/4/2019 abstract the purpose of...

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