provisioning solutions for hosting providers douglas johnson, swsoft product marketing director...

Provisioning Solutions for Hosting ProvidersDouglas Johnson, SWsoft

Product Marketing Director

Wednesday, May 9, 2007

http://www.thewhir.com/

http://www.open-xchange.com/

May 2007 Provisioning Solutions for Hosting Providers2

SWsoft Family of Automation Solutions

• Individual server management

• Packaged billing and automation• Centralized management of Plesk and

Virtuozzo servers

• Customized datacenter management tool • Centralized management of resources on

server farms and clusters.


Which Solution is Right for My Business?

Manage SWsoft hosting products -Virtuozzo, Plesk, and SiteBuilder

Create service plans from resources in server farms or clusters

Pre-integrated for rapid deployment Modular for growth and customization

Easy to install and manage Customized deployment into existing environment

Cost efficient option Full Windows Services support

Shared hosting utilizes Plesk control panel

Shared hosting utilizes PEM control panel

Single database for billing and provisioning

Separate provisioning and billing databases


Provisioning Different Levels of Plans

• Service provisioning strategies Platinum, Gold, Bronze plans Limit based plans Attribute based plans


Resource Provisioning

• Service Plans Collections of resources

• Resources Can include sub-resources

Service Plan

Web hosting (IIS)

Database hosting (MS SQL, MySQL, etc.)

Email Hosting (Exchange / qmail)

Disk space Traffic

FTP Web App 1

Web App 2

PHP

ASP.NET

SharePoint

users

sitesSSL


Manual Provisioning

• When necessary, manual provisioning steps add flexibility Add new services quickly Bill for services such as consulting services Create a manual validation step


Automatic Domain & DNS Management

Domain Registrars (30+ supported)

SWDN provides resources to develop new plug-ins

SWsoftProvisioning

System

DNS Servers

Customer

1. Order placedvia storefront or control panel

2. Domain processing(new, transfer, or renew)

Provider Datacenter

3. Update name servers(A MX NS CNAME TXT)

• SWsoft provisioning products provide automatic domain provisioning and maintenance

• SWDN provides a framework for ISVs to add and maintain plug-ins for integrating domain registries and registrars

Reseller or Service Provider 4. Manage domain

provider, reseller, or customer control panels

Application Servers(Plesk, Virtuozzo, etc)

DomainPlug-In


Provisioning Resellers

Feature Agent Simple Resale

Power Resale

Financial Arrangements

Reseller brands provider plans and collects commission- Charges assessed at end of month

Reseller sets plan prices and decides which plans to offer- Charges assessed at consumption or end of month

Reseller creates service plans from bulk resources- Reseller pays for bulk resources in advance

Other Capabilities

Reseller brands service

Reseller can change plan resource quantities and limits

Reseller can change service plan resource types

Reseller plans are automatically created at enrollment

Reseller can select a payment gateway and domain registrar

• Flexible platforms support all types of agents and resellers.


Branding Capabilities

• Storefront and control panel look and feel is a critical part of service branding

• Several other important brand considerations:

• Hostname and URL• Database• DNS branding• SSL proxy

• Mail branding• POP3• IMAP• SMTP• web mail

• Credit card statement

• Auxiliary services• IP addesses


Customer Up-selling

• Type of Up-sale Upgrade service plan Add applications Add resources (in advance or as services are used)

• Where up-sale transaction takes place Storefront Control panels Notifications

Online sales of umbrellas? Field sales of umbrellas!


Events and Alerts

• Receive alerts Server over-loaded, customer installed, customer left, service

state changes

• React to alerts Send email, run script, re-boot server, send notification


3.3 SP3

Roadmap - HSPcomplete

3.3 SP2

3.4GA

3.4 Beta

Q3’07 Q4’07 Q1’08 Q2’08

May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July

Q2’07

• PHP-based online store• Shopping cart “like” functionality and custom branding

• SWsoft core systems integration• Recent versions of Plesk, Virtuozzo, SiteBuilder

• Open architecture• API for external shopping carts, billing, accounting • SDK with example plug-ins, a migration toolkit, and more

• Clustered management node• Distribute HSPcomplete across several physical servers

and improve uptime with monitoring and load balancing

HSPcomplete 3.3 Top Features

• OPEN FUSION integration• Single Sign On (SSO) integration• VZPP integration (same as Plesk)

• Core improvements• Pluggable services and provisioning• One invoice for several subscriptions• SSL certificates support

• Open architecture• Anti-fraud plug-ins• Accounting plug-ins

HSPcomplete 3.4 Top Features


Roadmap - PEM

2.6.3PEM3.0

Q3’07 Q4’07 Q1’08 Q2’08

May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July

Q2’07

2.6.4 2.6.5 2.6.6

• Windows SharePoint Services 3.0• 40 templates

• Bare-metal server provisioning• Configured as part of a service plan

• Mailbox / SharePoint user control panel• Exchange service enhancements

• Bulk mailbox import via .csv file• Hostname services branding

• Key Administrator integration for Plesk in VPS• Clustered MS SQL Server 2005 support

PEM 2.6.3 Top Features

• Exchange 2007• Utilizing HMC 4.0

• Integration with anti-virus and anti-spam solutions• Exchange enhancements

• Outlook profile configuration tool• Exchange SPLA reporting• Exchange migration

• Support for updated Virtuozzo and SiteBuilder versions• OPEN FUSION support

• Applications packaging standard


• Exchange 2007• Automated deployment

• Customer directory integration• LDAP

• Office Communication Server• Scheduled backups

• Sold by provider, scheduled by customer• VPS backups

• OPEN FUSION support• Single sign on


• Clustered shared Windows web hosting• Datacenter Automation Suite

• VMware provisioning• VPS/DAS storage provisioning (NetApp SAN integration)• VLAN provisioning

• Exchange 2007• Dedicated Exchange server support• Improved Windows mobile support• Hosted Exchange manager

• Integration with Open-Xchange



Questions and Answers

Conclusions:• Provisioning can save time• Provisioning can provide customer satisfaction• Provisioning can differentiate your service• SWsoft provides tier I provisioning software

provisioning solutions for hosting providers douglas johnson, swsoft product marketing director...

Documents

provisioning solutions

separate provisioning

automatic domain provisioning

manual provisioning

bulk resources reseller

registrars reseller

service provider

plans attribute based