provision of pharmacy services training · and make a rewarding contribution to the health and...

Nick Marler [email protected]

0115 937 4936 [email protected]

www.buttercups.co.uk

For more information about how Buttercups Training can work with you, please contact:

Provision of Pharmacy Services Training

We hope that this document provides you with a comprehensive understanding of how Buttercups

Training works to provide high quality training and

development programmes.

We welcome any questions or queries that you may have.

3Buttercups TrainingProvision of Pharmacy Services Training


“To help Buttercups learners, employed in the healthcare sector, achieve their potential

and make a rewarding contribution to the health and wellbeing of their local communities,

and the success of their employers”

About Buttercups Training

Buttercups Training is a leading national training provider, with a track record of providing high quality programmes with high achievement rates. We have extensive experience of delivering Pharmacy Services training to support staff. Our understanding, insight and experience of the pharmacy sector and of support staff training enables us to tailor solutions to the needs of clients and learners. Buttercups Training is accredited by the General Pharmaceutical Council, the Royal Pharmaceutical Society, the Royal Society for Public Health and is a Pearson (Edexcel) Centre: our training is developed to the highest of standards in order to meet the needs of the profession.

Buttercups delivers high quality training programmes to pharmacists, pharmacy technicians, dispensing assistants and support staff working in hospitals, the community, dispensing doctors’ practices and the Armed Forces.

We have enjoyed 30 years as a growing national training provider specialising in pharmacy support staff training. This has allowed us to recruit outstanding staff, passionate about the delivery of training in pharmacy. They include pharmacists, pharmacy technicians, graduates in science, mathematics, history and English, an IT team of graphic designers, computer scientists, e-learning technologists, and Functional Skills tutors. Our team were finalists in the national Times Education Awards for e-Learning Team of the Year in Further Education.

Buttercups Training’s Mission Statement:

4 Buttercups Training Provision of Pharmacy Services Training

Our Courses

As part of our commitment to giving our learners the highest quality of education, all of the following benefits are offered:

Password protected website offers online support Out of hours learner support helpline Course editors are available to talk through any course issues with learners and employers Our teaching team is on hand to offer learners additional support when required Learners receive individual written feedback Tutorial sessions are delivered via telephone and online Personal one-to-one tuition is available Our learners’ progress is individually monitored and supported for the duration of the course and even beyond completion when our information, advice and guidance service remains available.

Our courses are delivered as blended learning, where learners undertake the programme as a mixture of online, or paper based work, alongside activities and observations in the workplace using a registered pharmacy technician or pharmacist as a witness. We believe that our ability to communicate directly with our learners is one of the keys to a successful learning experience.

Medicine Counter Assistant CourseQualifies the learner to work behind the medicines counter. Covering retail skills, the classification of medicines, the use of 2WHAM questions, handling prescriptions, abuse and misuse of medicines, referral to the pharmacist and product knowledge

Dispensing Assistant CourseProvides learners with skills and knowledge regarding legal aspects and procedures within the dispensary

MCA Plus CourseDesigned for medicine counter staff who are not involved in the assembly of prescribed items but who are required to receive pharmacy supplies and store them safely

Healthcare Assistant CourseComprises both the Medicine Counter Assistant and the Dispensing Assistant qualifications

Pre-registration Pharmacy Technician ProgrammeAllows learners, with relevant work experience, to register as pharmacy technicians with the General Pharmaceutical Council. It prepares the learner to be able to deal with routine queries and hold professional discussions with the pharmacist regarding more complex issues

Accuracy Checking Course for Dispensing AssistantsFollows the basic framework of the Accredited Checking Pharmacy Technician Course but does not include calculations nor a final exam



Communication for Healthcare ProfessionalsProvides the tools needed to communicate effectively with both colleagues and customers

Accredited Checking Pharmacy Technician CourseProvides pharmacy technicians with the skills and knowledge to confirm the accuracy of dispensing for prescriptions previously approved by the pharmacist

Care Home Staff Training for Medicines ManagementEquips pharmacists and dispensary support staff to provide a training course for care home staff to provide them with the knowledge and skills required to administer medicines safely within a care home setting

Management for Healthcare Professionals Learners will understand how to manage themselves, as well as their team

Team Leading for Healthcare ProfessionalsProvides team leaders with the necessary tools to draw the best out of each member of staff

Delivery Drivers Course

Buttercups TrainingCustomer Service for Healthcare ProfessionalsDevelops learners to become customer service champions, demonstrating that customer service should be honest, simple and straightforward; free from jargon and ambiguity

Customer Service Course for Delivery Drivers / Delivering Medicines Safely and EffectivelyGives drivers the tools needed to ensure repeat business and retention in an ever-competitive marketplace


Healthy Living Pharmacieswww.healthylivingpharmacies.org

Level 2 Award in Understanding Health ImprovementUndertaken by Health Champions as part of the Healthy Living Pharmacy programme, allowing learners to consider health advice and how to effectively support patients and collaborate with other healthcare professionals

Level 2 Award in Understanding DementiaDesigned to raise standards in dementia care using an approach which places compassionate care at the heart of the training. It focuses on the importance of person centred approaches to care and examines how a person with dementia can live well within society

Level 2 Award in Understanding the Delivery of an NHS Health CheckDeveloped with reference to the NHS Health Check competence framework produced by Public Health England, this course enables those delivering the checks to develop the knowledge and understanding on how to conduct the test and inform patients of the significance of their results and potential risks to their health, in addition to providing brief advice if required

Flu Vaccination Training / Refresher TrainingA key requirement for pharmacies wishing to become a Healthy Living Pharmacy is to provide the NHS influenza vaccination service, or at least be able to demonstrate the ability to signpost people for flu vaccination

Level 2 Award in Understanding Behaviour ChangeProvides the learner with the knowledge and confidence to offer opportunistic brief advice to, or engage in brief interventions with, individuals about behaviour change which could improve their health and wellbeing

Level 2 Award in Applied Health ImprovementBuilds on the knowledge gained from the Level 2 Award in Understanding Health Improvement to cover new topics designed to promote Healthy Living and support individuals towards a healthier lifestyle

Motivational InterviewingEnables learners to optimise the use of medicines, reduce wastage and enhance efficacy

Leadership for Healthy Living PharmaciesThe need for great leadership in pharmacy to drive patient outcomes and business performance has become more important than ever. This course explores the nine leadership domains of the Royal Pharmaceutical Society’s Leadership Development Framework



Employer Analytics Dashboard and Reporting

The b-Hive OnlineLearning Platform

Pre Registration Blended Learning Programmes

Over the coming months, we will be launching a ground-breaking way of tracking the progress of your learners. Our Employer Analytics Dashboard is a portal for training teams, regional coordinators and pharmacy managers to easily filter and view progress / course completions of learners via both a reporting list view and a visual chart view. This dashboard will give up to date information in moments, saving time across your organisation.

Of course, if you need, we will be able to provide you with a completely comprehensive monthly report, bespoke to your requirements.

The system will interact with our e-portfolio system, combining data from both apprenticeship programmes and equivalent non-funded courses.

The b-Hive (short for the ‘Buttercups Hive’) is our online learning platform where course experiences are designed and delivered. The b-Hive allows us to deliver highly accessible and interactive courses using the latest web technologies to adapt to any device.

Through the b-Hive dashboard, learners can view their current and completed courses, monitor their progress, receive messages and notifications and be awarded digital badges (achievements) through which they can download a certificate for completing learning activities or assessments.

Our unique ‘Blended Learning’ programmes provide comprehensive training and support for trainees from before the pre-reg year begins until the day they qualify. Key features include:

7 face-to-face study days Mock exam and review Revision planning with a ‘mapped’ GPhC exam framework First Aid accreditation Comprehensive online training Interactive webinar tutorials A dedicated Buttercups pharmacist tutor for every programme

Pre-registration can be a difficult year and trainee wellbeing is of great importance to us. Our team of Buttercups tutors are ambassadors for Pharmacist Support and are available to offer help and advice about all aspects of pre-reg throughout the year.

We realise a successful pre-registration year not only needs great training but also a great tutor. We therefore provide a range of resources and have a dedicated pharmacist available to deal with enquires. As we only use our own

dedicated tutors, we get to know your trainees as individuals and are able to provide tailored help and guidance where needed.

Tutor support includes: Complimentary training for all new and established tutors, including webinars to coincide with 13, 26 and 39 week trainee assessments Tutor website with support documents Mid-year trainee reports Support for GPhC premises approval Recruitment and Visa advice


Apprenticeship Information

Buttercups 2015 - 16 success ratesOverall 82.5%

Timely 82.5%

National average 67.4%

Buttercups has been successfully delivering apprenticeship programmes since 2007 and, in that time, has trained over 2,300 apprentices.

As the specialist in Pharmacy Services apprenticeships, articles by Buttercups have been featured in both Chemist + Druggist, and The Pharmaceutical Journal.

“I was extremely impressed with the level of service and training provided by Buttercups, as it brought out the best in

[my staff member] and therefore would definitely recommend to other staff and colleagues. We would choose no other provider

over Buttercups. Thank you for all your support”Nelson Pharmacy

“when the apprenticeship is achieved the apprentice should remain with you, where a job opportunity continues to exist and where the apprentice wishes to remain with you. Where this is not possible, you and the provider must support the apprentice to seek alternative opportunities”. Considering this, fixed term contracts are not workable under the apprenticeship levy. Where a permanent contract is not possible, a fixed term apprenticeship contract can be accepted, under the proviso that you will provide a written agreement stating that the post will be converted to permanent contract on successful completion of the programme, unless there are exceptional circumstances

“off-the-job training [20% of total working hours] is defined as learning which is undertaken outside of the normal day-to-day working environment and leads towards the

achievement of the apprenticeship”. Buttercups provides training plans to ensure that we can evidence that the apprentices spend at least 20% of their paid working hours on off-the-job training. Off-the-job training does not include work towards any Functional Skills in Maths and English courses, however, you must allow the apprentice time to work on these courses within their working hours in addition

“[apprentices] must not be asked to contribute financially to the direct cost of training, on programme or end-point assessment. This includes both where the individual has completed the programme successfully or left the programme early. Direct costs include any co-investment or additional training and assessment costs above the funding band that the employer has paid directly to the training provider where this is part of the agreed apprenticeship”. This is

where selecting the best candidates and building strong professional relationships will really count towards the apprentice growing within your organisation

The data in the digital account must match the data we submit to the government. Appointing apprenticeship levy contacts within both organisations will ensure strong communication channels, to confirm exact data is input to both systems (including start dates, withdrawal dates and break in learning dates)

Where under 18s, or apprentices from any other at-risk group are being employed, we will need to undertake a risk assessment to ensure the safeguarding of the learner. We must also promote ‘British Values’ to apprentices, and make them aware of the government’s Prevent strategy (or any other anti-radicalisation strategy which may succeed this)

Apprenticeship levy key points



The Apprenticeship Programmes

Education and Skills Funding Agency Eligibility Criteria Candidates must live and work in England and have been a resident in the EU for a minimum of 3 years

Candidates cannot be in full time education and must be aged 16 years old or above

Candidates must hold a National Insurance Number

Candidates must hold a contract of employment and be working a minimum of 21 contracted hours per week

Candidates cannot be enrolled onto another government funded programme

Candidates cannot hold a Level 4 qualification or above, unless the qualification if “materially different” from the Apprenticeship in Pharmacy framework.

Apprenticeship in Pharmacy (dispensing assistant programme) Level 2 Certificate in Pharmacy Service Skills (NVQ)(QCF) BTEC Level 2 Certificate in Pharmaceutical Science Functional Skills Level 1 Maths and English (test to be completed in the workplace) or if Functional Skills Level 1 Maths and / or English are exempt then Functional Skills Level 2 Maths and / or English to be completed Employee Rights and Responsibilities workbook

The programme must be completed within 12 - 18 months and cannot be completed in fewer than 12 months.

Advanced Apprenticeship in Pharmacy (pre-registration pharmacy technician programme) Level 3 Diploma in Pharmacy Service Skills (NVQ)(QCF) BTEC Level 3 Diploma in Pharmaceutical Science Functional Skills Level 2 Maths and English (test to be completed in the workplace) Employee Rights and Responsibilities workbook

The programme should be completed within 24 - 30 months and cannot be completed in fewer than 18 months.

Diploma for Managers ILM Level 3 Diploma for Managers Functional Skills Level 2 Maths and English (test to be completed in the workplace) Employee Rights and Responsibilities workbook

The programme must be completed within 12 - 18 months and cannot be completed in fewer than 12 months.

Buttercups Training is pleased to announce delivery of the ILM Level 3 Diploma for Managers. This popular ILM accredited qualification is designed to prepare aspiring healthcare professionals taking their first step into line management or develop those with management experience to deliver projects and outcomes.

The minimum wage for apprentices is £3.70 / hour in the first year of the apprenticeship, regardless of age (the apprenticeship wage can be maintained for on-programme 16 – 18 year olds until their 19th birthday). All other apprentices are entitled to the National Minimum Wage for their age.


Safeguarding, Prevent and British ValuesButtercups Training is committed to safeguarding and promoting the welfare of learners and expects all staff and learners to share this commitment.

Buttercups Training’s Safeguarding Policy applies to all of our learners and in particular learners who are children (under the age of 18) or adults with additional needs. The key objectives of the Policy are to:1. Promote a safe environment for all our learners to learn and achieve2. Actively promote the welfare of learners3. Identify any learners who may be experiencing abuse or harm in the workplace.

All staff at Buttercups Training have a duty to identify any learners who may be experiencing abuse or harm in the workplace, at home, through online computer networks or in relationships, and take appropriate action to ensure their safety.

Radicalisation is the process by which people begin to support terrorism and in some cases, participate in the activities of terrorist groups. The process of radicalisation

is different for every individual and can take place over an extended period, or within a short period of time.

Extremism is vocal or active opposition to fundamental British values of democracy, the rule of law, liberty and free speech, and tolerance of different faiths and beliefs.

Buttercups Training has a duty to safeguard our learners and apprentices. The ‘Prevent Duty’ is being used within safeguarding to ensure young people are

kept safe and within the law.

Prevent


Finding ApprenticesButtercups can assist you in advertising for apprentices via the National Apprenticeship Service:

1. Employer completes a job specification template 2. Buttercups submits the job for approval by the National Apprenticeship Service (NAS)3. Once the NAS has authorised the advert, it will go live on the gov.uk apprenticeships website4. Candidates apply online and their applications are recorded on the government system5. Applications are screened for eligibility and forwarded to the employer by Buttercups 6. Once you have a shortlist of favourable applicants, Buttercups provides contact details7. Employer contacts applicants to arrange interviews and liaises directly with applicants until a suitable candidate is found

and provided with a contract of employment8. Employer confirms the appointment of a suitable learner with Buttercups, along with a planned start date9: Funding paperwork is completed by the learner and supervisor to finalise the enrolment.

WHAT ARE BRITISH VALUES?According to Government guidance they are:

Democracy The rule of law Individual liberty Mutual respect for and tolerance of, those with

different faiths and beliefs, and for those without faith

BUT WHAT DOES IT MEAN?

DEMOCRACYLearners are encouraged to voice their opinions through discussions and activities during their apprenticeship, enabling them to have a wider understanding of subjects in a safe environment. We encourage learners to view their role in the wider picture, highlighting that their views count, respect each other’s opinions and values and talk about their feelings. We encourage democracy in action and learners sharing views. They will be given opportunities to develop enquiring minds, where questions are valued and differences respected.

RULE OF LAW Everyone encounters rules and laws throughout their lives. Buttercups learners will understand that

whether these laws govern their learning, their neighbourhood or the country, they are set for good reason and must be adhered to. Learners understand rules and guidelines, from health and safety and dispensary regulations to an acknowledgement of the wider laws and expectations that bind our society.

INDIVIDUAL LIBERTY We encourage a warm, positive and inclusive culture in our organisation, so learners feel safe. We encourage choice and freedom. Debate is valued in our assessment and training to ensure learners are able to have freedom of speech to voice their opinions. We promote values of freedom of choice and difference.

MUTUAL RESPECT & TOLERANCE is at the core of our organisation. Learners treat each other and staff with respect. We promote mutual respect and differences between individuals. Buttercups fosters good relations via disability awareness, equality and diversity training and in tolerance of those with different faiths and beliefs. Tolerance through knowledge and understanding helps learners to become respectful citizens who can build a better society.

BRITISH VALUES

www.buttercupstraining.co.uk

11 Buttercups Training Provision of Pharmacy Services Training | Pharmacy Forum 2018

Nick Marler [email protected]

0115 937 4936


For further information or to discuss any of the details within this document please contact:

provision of pharmacy services training · and make a rewarding contribution to the health and...

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