provincial manager’s presentation mr. albert matsaung

Highly Confidential

KWAZULU-NATAL

13 September 2011

PROVINCIAL MANAGER’S PRESENTATION

MR. ALBERT MATSAUNG

Home Affairs Portfolio Committee Oversight Visit

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Table of ContentsCONTENT SLIDE NO.

Introduction and Background 1-4

Vision and mission, National Outcomes and Departmental Strategic Goals 5-8

Provincial Management & Demarcation 9

Footprint for the Province 10-23

Stakeholders Forum 24-27

SERVICES

Civic Services

Service delivery Turnaround times

ID School Project

ID First Issue and Re-Issue Applications

Health Facilities

Passport Applications

Late Registration of Birth, Duplicates cases & Queries

28-38

Immigration Services

Inspectorate

Permitting

39-40

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Table of Contents Continue....

CONTENT SLIDE NO.

Ports of Entry ( Land, Air & Sea)

Deportation

Refugee Reception Centre Statistics 41

Support

Human Resource ManagementStaff developmentEmployee WellnessProvincial Finances (Budget Expenditure & Revenue Collection)Fleet ManagementCounter Corruption & Prevention VettingSecurity Services

42-58

Achievements 59

Challenges 60

Thank you 61

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INTRODUCTION & BACKGROUNDNTRODUCTION & BACKGROUND KwaZulu-Natal is the second largest Province in the RSA, accounting 21% of SA population.

Has a population estimated at 10,014,500 as released by Stats SA

The Province have 10 District Municipalities and one Metro Council

DHA Offices in KZN is aligned to 10 District Municipalities and 1 Metro Municipality.

The Province has built on its natural status as the gateway of Southern Africa, founded on the port of Durban being the busiest container port in Africa, and Richardsbay being the biggest bulk cargo port in Africa where DHA have representation

The Province has also now established the Dube Trade Port between these two sea ports to harness the value of having an air logistics platform to promote access to global trade and tourist node.

Although great strides have been in the delivery of services during the National Population Registration Campaign between March- November 2010, there are still significant backlogs that need to be addressed in providing enabling documents to the citizens.

The launching of stakeholders forum on the District and Local Municipalities have greatly improved the way of delivering services especially at rural areas.

Monitoring & Evaluation of the departmental performance relating to DHA is at the centre of Service Delivery Improvement Plan.

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STRATEGIC OVERVIEWSTRATEGIC OVERVIEW

VISION STATEMENT

A safe, secure South Africa where all of its people are proud of, and value, their identity and

citizenship.

MISSION

The efficient determination and safeguarding of the identity and status of citizens and the

regulation of migration to ensure security, promote development and fulfil our international

obligation.

VALUE STATEMENTThe DHA is committed to be:•People-centred and caring, Patriotic•Professional and having integrity, •Corruption free and ethical,•Efficient and innovative.

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National Agenda…(12 Outcomes)

ECONOMIC SECTOR AND

INFRASTRUCTURE DEVELOPMENT

Decent employment through inclusive economic growth

Skilled and capable workforce to support an

inclusive growth path

An efficient, competitive and

responsive economic infrastructure

network

SOCIAL PROTECTION,

COMMUNITY AND HUMAN

DEVELOPMENT CLUSTER

Quality Basic Education

A long and health life for all South Africans

Sustainable Human Settlements and

improved quality of household life

Protect and enhance our environmental assets and natural

resources

Vibrant, equitable, sustainable rural

communities contributing towards

food security

GOVERNANCE & ADMINISTRATION

CLUSTER

Responsive, accountable,

effective and efficient local government

system

An efficient, effective and development

orientated public service and an

empowered, fair and inclusive

citizenship

JUSTICE CRIME PREVENTION &

SECURITY CLUSTER

All People in South Africa are free and

feel safe

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MINISTER PERFORMANCE AGREEMENT IN TERMS OF NATIONAL MINISTER PERFORMANCE AGREEMENT IN TERMS OF NATIONAL OUTCOMESOUTCOMES

The 12 National outcomes are at the heart of the strategic planning process of the The 12 National outcomes are at the heart of the strategic planning process of the

Government and DHA is accounting for three as per the signed Minister`s performance Government and DHA is accounting for three as per the signed Minister`s performance

agreement. The departmental relevant out comes areagreement. The departmental relevant out comes are

NATIONAL OUTCOME 3NATIONAL OUTCOME 3

All People in South Africa are free and feel safe


Skilled and capable workforce to support an inclusive growth path.


An efficient, effective and development orientated public service and an empowered, fair and

inclusive citizenship

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DEPARTMENTAL STRATEGIC ORIENTED GOALS (OUTCOMES)DEPARTMENTAL STRATEGIC ORIENTED GOALS (OUTCOMES)

STRATEGIC OUTCOME ORIENTED GOAL 1STRATEGIC OUTCOME ORIENTED GOAL 1

Secure South African citizenship and identity engineered by the Civic Services Unit


Immigration managed effectively and securely in the national interest including economic,

social and cultural development engineered by the Immigration Unit


A service that is efficient, accessible and corruption free to be realised by all the departmental

Units.

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PROVINCIAL MANAGEMENT AND DERMACATION – NEW OPERATING MODEL

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SUMMARY OF THE CURRENT FOOTPRINT FOR THE KWAZULU-NATAL PROVINCE

TYPE OF OFFICEDHA current

footprint Operational

Non Operational due to

accommodation challenges

Local Office Large ( former RO) 8 6 2

Local Office Average ( former DO) 22 22 0

Local Office Small (former PSP) 27 27 0

Refugee Reception Centre 1 1 0

Health Facilities (HSP) 45 38 7 (manual collection)

Ports of Entry (POE) 5 5 0

One Stop Development Centre ( Dept of Social Development )

6 4 2 (Awaiting official opening)

Thusong Service Centre (TSC) 12 12 0

Total 126 113 11

Overview of footprint per type of DHA service point (SP)

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DISTRICT MUNUCIPALITIES POPULATION

uMgungundlovu 927.852

eThekwini Metro 3.090.125

Uthukela 656.986

Umzinyathi 480.412

Amajuba 468.034

Zululand 780.501

Umkhanyakude 573.337

Uthungulu 885.968

Ugu 704.023

iLembe 560.389

Sisonke 298.390

Total Population KZN10 014 500

DISTRICT MUNICIPALITY POPULATION FIGURES

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DHA FOOTPRINT

Ethekwini Metro Demarcation DHA Presence Ethekwini (Durban)area 2 Pinetown 2 Tongaat 2 Prospecton 1 Umbumbulu 1 Mpumalanga (Harmasdale) 1 Kwamashu 0 Umlazi 1

Total 10

•There is a need to expand the presence at Umbumbulu, Kwa Ximba, Umlazi and KwaMashu due to population density and communities that are far from present offices. Ethekwini Municipality in partnership with DHA is looking at using Sizakala Centres as part of expanding services to the public.

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DHA FOOTPRINT

Illembe District Local MunicipalityDHA

PresenceKwa Dukuza 1Mandeni 1Ndwedwe 1Maphumulo 1

TOTAL 4

• Mostly rural areas and economically depressed local municipality in the district lacks DHA presence

• In all municipalities, there is a need to increase our presence through opening small offices

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DHA FOOTPRINT

Ugu District Municipality Local Municipality DHA Presence

Vulamehlo 1 Umdoni 2 uMziwabantu 1 Ezingolweni 1 Hibiscus Coast 1 Umzumbe 1

Total 9•The District remains a developmental node in the province. There is a need to expand the footprint at Izingolweni and other rural areas in Ugu DM.

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DHA FOOTPRINT

Uthungulu DM Local Municipality DHA Presence uMhlathuze 4 KwaMbonambi 0 Ntambanana 0 Umlalazi 1 Mthonjaneni 1 Nkandla 3

Total 9

•There is a need to increase presence within KwaMbonambi, Ntambanana LM. There is weekly mobile visits at Kwa Mbonambi, Ntambanana and Mthunzini to render services.

• Although Ntambanana is low in population, it is constituted by many farming community.

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DHA FOOTPRINT

Amajuba DM Local Municipality DHA Presence Newcastle 2 Dannhauser 1 Utrecht 0

Total 3

•There is a need to increase capacity within Dannhauser and Utrecht Local Municipalities.

• Although they are small in nature, there is a need to increase the presence at Dannhauser and Utrecht. Utrecht is largely farming community and is serviced by mobile.

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DHA FOOTPRINT

Zululand DM Local Municipality DHA Presence Ulundi 2 Nongoma 1 Abaqulusi (Vryheid) 1 uPhongolo 1 eDumbe (Paulpietersburg) 1

Total 6

•There is a need to increase the presence at Nongoma, uPhongolo and eDumbe due to population density and communities that are far from present offices.

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DHA FOOTPRINT

Umkhanyakude DM Local Municipality DHA Presence

Mtubatuba 1Hlabisa 1Umhlabuyalingana 5 Jozini 2 Big 5 False Bay (Hluhluwe) 1

Total 10•There is a need to expand the presence at Hluhluwe and Hlabisa due to population density and communities that are far from present offices.

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DHA FOOTPRINT

Uthukela DM Local Municipality DHA Presence Emnambithi (Ladysmith) 1 Indaka (Waaihoek) 0 Okhahlamba (Bergville) 1 Umtshezi (Escourt) 1 Imbabazane ( Loskop) 1

Total 4

•There is a need to increase the presence at Indaka, Colenzo, etc due to population density and communities that are far from present offices.

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DHA FOOTPRINT

Umzinyathi DM Local Municipality DHA Presence Msinga 2 Endumeni (Dundee) 1 Nquthu 1 Umvoti (Greytown) 1

Total 5

•There is a need to increase the presence at Msinga Top and Mkhuphula due to population density and communities that are far from present offices.

• In partnership with Social Development there are two offices that will be opened at Mkhuphula and Msinga Top, DHA will have its precence in those centres when they open.

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DHA FOOTPRINT

uMgungundlovu DM Local Municipality DHA Presence

Msunduzi (Pmb) 1 uMshwati (New Hanover) 1 uMngeni (Howick) 1 Mooi Mpofana (Mooi River) 1 Mkhambathini 0 Richmond 2 Impendle 1

Total 7•There is a need to expand the footprint at Msunduzi especially in the neighbouring townships of Mbali, etc. There is One stop Centre earmarked to be build at Mkhambathini and the presence of DHA will be cardinal importance at this area .

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DHA FOOTPRINT

Sisonke DM Local Municipality DHA Presence Ubuhlebezwe (Ixopo) 2 Umzimkhulu 1 Greater Kokstad 1 KwaSani (Himeville) 1 Ingwe (Bulwer) 1

Total 6

•There is a need to increase the presence at Underberg and Donnybrook due to population density and communities that are far from present offices.

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Home Affairs Stakeholder Forum was established to enhance consultation with communities at a Provincial, District and Local level.

Their main objectives is to reach out to communities that are in dire need of Departmental services and also to monitor and evaluate the community service needs.

These has been evident through the National Population Registration Campaign(NPRC), which some of its goals is to register birth within thirty days (30), elimination and eradication of corrupt and fraudulent entry into the National Population Register (NPR) by non-South African citizens.

During the period April 2010 -March 2011, 58 DHA Stakeholder Forums were launched i.e. 10 Districts, 47 Local Municipalities and 1 Metro.

Each Municipality has the executive structure and the Chairperson of that structure chairs the stakeholders forum,

DHA within the Forum takes the status of the secretariat.

STAKEHOLDER FORUMS

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DHA CLUSTER PARTICIPATION

ECONOMIC SECTOR AND

INFRASTRUCTURE DEVELOPMENT

Decent employment through inclusive economic growth

Skilled and capable workforce to support an

inclusive growth path

An efficient, competitive and

responsive economic infrastructure

network

SOCIAL PROTECTION,

COMMUNITY AND HUMAN

DEVELOPMENT CLUSTER

Quality Basic Education

A long and health life for all South Africans

Sustainable Human Settlements and

improved quality of household life

Protect and enhance our environmental assets and natural

resources

Vibrant, equitable, sustainable rural

communities contributing towards

food security

GOVERNANCE & ADMINISTRATION

CLUSTER

Responsive, accountable,

effective and efficient local government

system

An efficient, effective and development

orientated public service and an

empowered, fair and inclusive

citizenship

JUSTICE CRIME PREVENTION &

SECURITY CLUSTER

All People in South Africa are free and

feel safe

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MEMORANDUM OF UNDERSTANDING(PARTNERSHIPS) In line with the spirit of co-operative governance, two Municipalities

i.e. Ethekwini Metro and Umgungundlovu District entered into Memorandum of Understanding with DHA.

The agreement was aimed to formalize the relationship in order to

give meaning to the National Population Registration Campaign.

Ethekwini Metro pledged 95 and uMgungundlovu 56 volunteers, subsequently, the successful volunteers were trained by the Department of Home Affairs with a stipend paid by the Municipality.

The Department in conjunction with the Municipalities deployed volunteers in areas where the services are needed.

Monitoring and evaluation of their impact was also conducted which led to positive outcomes.

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OPERATION SUKUMA SAKHE (OSS)

In line with the spirit of co-operative governance the Department is part of the government departments that are participating in the flagship programme. This initiative is headed by Premier’s office in ensuring that all government departments comes together to address issues affecting the communities in one hub.

The implementation of this programme addresses 5 key areas: - Community partnership and participation - Integration of government services - Behavioral change campaign - Economic activities & - Environmental care

The critical factors of the OSS is - to ensure that government respond to issues on the ground level. - Community partnership & partnership to ensure that there is no boundary between community and government. - Improve coordination, communication and integration of services. - Cooperation of Departments and their interdependence to be enhanced.

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Summary of ID Application Turn-Around Time:

ID Book Dispatched From BVR To Receipt At Office Of Application (Days)

Month: Aug-2011

Day Start Week Ending:

ProvinceRank

(MTD)MTD / Full month

Western Cape 1 2.21

Free State 2 2.57

Gauteng 3 3.10

Northern Cape 4 3.28

KwaZulu Natal 5 3.29

North West 6 3.34

Limpopo 7 3.53

Mpumalanga 8 3.69

Eastern Cape 9 3.91

All Provinces 3.49

KZN SERVICE DELIVERY TURN-AROUND TIMES

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Summary of LRB Application Turn-Around Time:

Application Received at Office to Application Dispatched to BVR (Days) – LRB Applicant

Month: Aug -2011

Day Start

Province Rank(MTD)

Time

MTD / Full month

Ave Time Volume

Eastern Cape 1 1.68 1,728

Northern Cape 2 1.70 212

North West 3 1.85 914

Gauteng 4 2.06 1,251

Limpopo 5 2.26 678

KwaZulu Natal 6 2.29 2,607

Western Cape 7 2.36 517

Mpumalanga 8 2.69 562

Free State 9 2.82 506

All Provinces 2.15 8,975

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Summary of LRB Application Turn-Around Time:

Application Received at Office to Application Dispatched to BVR (Days) – LRB Informant

Month: Aug-2011

Day Start

Province Rank(MTD)

Time

MTD / Full month

Ave Time Volume

Free State 1 1.33 49

North West 2 1.77 142

Western Cape 3 1.79 477

Eastern Cape 4 1.82 557

KwaZulu Natal 5 2.14 297

Limpopo 6 2.21 249

Gauteng 7 2.55 993

Northern Cape 8 7.56 202

Mpumalanga 9 13.12 115

All Provinces 3.46 3,081


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IDENTITY DOCUMENT CAMPAIGN – SCHOOLS PROJECT

SCHOOL REPORT: APRIL - JUNE 2011

PROVINCE

Targeted Number of

schools to be visited

No of Schools Visited

Number of applications collected

Number of ID issued

Kwazulu-Natal 157 310 13769 753

TOTALS 157 310 13769 753

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ID APPLICATIONS - STATISTICS

ID APPLICATIONS

MONTHFirst ID appl. 15 – 16

Received First ID appl 16 –

17 received First ID appl. 17+

received TOTAL ID RECEIVED TOTAL ID ISSUED

Apr-11 10019 13266 17452 40737 31586

May-11 6086 8572 13063 27721 39201

Jun-11 8803 12747 12282 33832 31820

TOTAL 24908 34585 42797 102290 102607

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CONNECTIVITY TARGETED (Q1) ACHIEVED

38 Health facilities connected

Acquisition for office space in 10 Health facilities

2 office space acquired (Emmause & Newcastle Provincial Hospital) and Emmause already connected.

Health facilities connected for online birth registration)

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BASELINE TARGETED (Q1) ACTUAL

25 000 30885 40411

BIRTH REGISTRATION (APRIL-JUNE)

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PASSPORT TYPE NUMBER OF APPLICATIONS

Tourist Passports (NORMAL) 26818

Child Passports 5992

Official Passports 446

Maxi Passports 349

Temporary Passports 4768

Emergency Travel Certificates 329

TOTAL 38702

PASSPORT APPLICATIONS - STATISTICS

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LATE REGISTRATION OF BIRTHS (LRB)- STATISTICSITEMS NUMBER OF APPLICATIONS

Closing balance of LRB cases as at 31 March 2011 6669

Number of LRB applications received (April-June) 8726

Number of applications approved 9462

Number of applications rejected 1385

Number of applications referred to IMS for investigations 247

TOTAL NUMBER OF APPLICATIONS ON HAND 4301

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DUPLICATES CASES - STATISTICS

CAUSES OF DUPLICATES

- One person with two ID numbers: Incorrect filing of manual applications.

- Two people sharing one ID number: Incorrect fingerprint classification.

ITEMS NUMBER OF APPLICATIONS

Duplicates cases on hand as at 31 March 2011 1691

Number of new duplicate cases received (April-June) 1110

Cases referred to HO for issuance of Identity document 951

Number of unfinalized cases 1850

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ITEMS NUMBER OF APPLICATIONS

Number of unfinalized queries (carry over from previous month) 17

Number of new queries received 39

Number of finalized queries 45

Number of unfinalized queries 11

QUERIES - STATISTICS

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MANAGEMENT OF MIGRATIONS STATISTICS

PORT CONTROL STATISTICS

PORT

Arrival Departure TOTAL

RSA Foreigner RSA Foreigner

Golela 39670 51147 40081 49259 180157

Onverwacht 5942 9586 6807 9722 32057

Kosi Bay 9024 4182 8810 3193 25209

King Shaka Int.Airport 15066 8547 15857 9201 48671

Durban Harbour 15774 1333 13883 918 31908

TOTAL 85476 74795 85438 72293 318002

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DEPORTATIONS – STATISTICS (APRIL–JUNE)

DEPORTATIONS

MONTH

Apr-11 77

May-11 112

Jun-11 57

TOTAL 246

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ASSYLUM SEEKER MANAGEMENT

REFUGEE RECEPTION CENTRE-STATISTICS

Month

New Arrival

Extention of Temp Assylum Permits

Interviews

Conducted

Adjudication

Unfoun-ded

Manifestly unfounded

Approved

April 712 3349 818 974 438 526 10

May 966 3530 892 868 438 410 10

June 220 4313 871 901 451 435 15

TOTAL 1989 11192 2581 2743 1327 1371 45

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STAFF PROFILE

LEVEL MALE DISABILITY FEMALE DISABILITY TOTAL14 0 0 0 0 013 2 0 3 0 5

12 3 0 5 0 8

11 1 0 1 0 2

10 15 0 8 0 23

9 6 0 4 0 10

8 26 0 18 0 44

7 21 0 38 0 59

6 214 3 348 3 568

5 7 0 4 0 11

3 10 0 17 0 27

305 3 446 3 757

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Total EstablishmentFilled as at

1 April 2011

Filled as at 1 May 2011

to dateTotal Filled

Vacant Funded

913 632 125 757 156

Capacity Rate 69% 14% 83% 17%

PROVINCIAL CAPACITY – FILLED AND UNFILLED POSTS

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Vacant Funded Posts Advertised

Posts to be advertised

156 57 9917% 6% 11%

VACANT FUNDED POSTS

NB. Recruitment & Selection for the ff offices is at its final stage: - King Shaka Int Airport Inspectorate Level 6 x 6 posts - Durban Harbour Inspectorate Level 6 x 13 posts - Chief Admin Clerks Level 7 x 27 posts - Admin Clerks for Hospitals Level 5 x 11 posts

Total posts to be filled in near future = 57 POSTS

NB. Recruitment & Selection for the ff offices is at its final stage: - King Shaka Int Airport Inspectorate Level 6 x 6 posts - Durban Harbour Inspectorate Level 6 x 13 posts - Chief Admin Clerks Level 7 x 27 posts - Admin Clerks for Hospitals Level 5 x 11 posts

Total posts to be filled in near future = 57 POSTS

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INTERACTION OF STAFF

The Province interact with staff through the following meetings:

Top Provincial Management (SMS) – Fortnightly.Provincial Management meetings (SMS, Provincial Support & Office Managers) - MonthlyDistrict Management Meeting (Local Office Managers & Support) – WeeklyStaff Meetings – WeeklyQuarterly Reviews Meetings

PEOPLE & PERFORMANCE MANAGEMENT

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DESCRIPTIONPERFORMANCE AGREEMENTS (2011/12)

PERCENTAGE (%)

Performance Agreement signed (SMS) 6 100%

Performance Agreement signed (non SMS) 751 100%

TOTAL 757 100%

PERFORMANCE MANAGEMENT DEVELOPMENT SYSTEM

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DESCRIPTIONPERFORMANCE ASSESSMENTS

PERCENTAGE (%)

PMDS conducted (2010/11) 635(644) 99%

PMDS conducted 2011/12 (Q1) 644 100%

PERFORMANANCE MANAGEMENT DEVELOPMENT SYSTEM

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MONTH TRAINING

CONDUCTED EQUITY RACE

APRILInduction for newly appointed employees 6 Males- 3 Females 9 Africans

MAYManagement of Absenteeism 6 Males– 1 Females 7 Africans

LOGIS Asset Management Training 17 Males- 23 Females

32 Africans, 6 Indians & 2 Whites

JUNE Customer Care Training7 Males 19 Females

22 African3 Indian1 White

Late Registration of Birth14 Male20 Female

33 African1 White

Basic Civics Training 12 Males- 28 Females36 Africans 4 Indians

TOTAL 6 Trainings 62 Males – 94 Females

139 Africans13 Indians4 Whites

STAFF DEVELOPMENT & EMPOWERMENT

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KEY AREA ACTIVITIES TARGET GROUP

Occupational Health & Safety

- Establish & Train officials on Occupational Health & Safety-Inoculation of officials

-OHS Representatives-Immigration Officers

Absenteeism Management

Training on Absenteeism All Managers

Employee Wellness Support activities

Moral support provided to officials on Incapacity Leave or involved in the accidents

Employees in need

Workforce Healthcare

- A company has been contracted to render employee wellness services. -Render telephonic & face-to-face counseling services to staff -Early identification of employees that needs referral

All employees

EMPLOYEE WELLNESS & ENGAGEMENTS

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BUDGET ITEM

Budget 2011/12

Actual Expenditure YTD(R)

Outstanding Commitments

Total Projected expenditure

YTDSavings/ (Overspending)

YTDBudget Expenditure(%)

R' thousand

1 2 3 4 (2+3)

5 (1-4)

6 (4÷1)

Compensation of Employees

160,896,000 33,076,611 0 33,076,611 127,819,389 21%

Goods and Services

14,947,000 3,948,361 1,904,722 5,853,083 9,093,917 39%

Households 0 163,503 0 163,503 (163,503)

Machinery & Equipment Capital 0 6,929 0 6,929 (6,929)

TOTAL

175,843,000 37,195,405 1,904,722 39,100,127 136,742,874 22%

PROVINCIAL FINANCES – BUDGET AND EXPENDITURE

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PROVINCIAL FINANCES – REVENUE GENERATED 1 APRIL TO 30 JUNE 2011

Umgungundlovu, Ugu & Sisonke - R 3,358,954.00

Ethekwini & Illembe - R16,427,621.28

Uthungulu, Zululand & Umkhanyakude - R14,641,844.00

Amajuba, Uthukela & Umzinyathi - R 1,357,914.00

TOTAL - R35,786,333.28

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Maintenance of Asset Registers Province appointed Director: Finance & Support with delegated Assets responsibilities.

Officials appointed at Local Offices to deal with Asset management and control.

Full Asset verifications was performed during the month of June 2011 by all offices.

The verification process led to the compilation of the current asset register for the Province.

Two offices were identified by the Auditor General for assets verification, namely Umgungundlovu (PMB) Local Office Large & Ladysmith Local office Average (LOA).

Only one exception of Proline Monitor was noted by the Auditor General in Ladysmith LOA.

Asset Registers are now displayed behind the door in each office for maintenance and control purposes

Going forward the offices have been requested to submit their asset registers to the PM’s office on quarterly basis starting on 30 September 2011.

The registers must be accompanied by all supporting documents for any asset movements i.e. asset movement forms, invoices.

PM office staff will then visit selected sites on a surprise basis to verify assets on a sample basis and provide feedback to the Office Manager, District Manager Operations, Provincial Manager and CFO on the status.

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KEY AREA

Department has contracted G4 Security company for cash in transit services.

The collection and transfer to the bank is done on a daily basis. Office Managers are responsible for the management of the process.

CASH IN TRANSIT

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KEY AREA NUMBER PERCENTATAGE

Vehicles

Number of vehicles in the Province 117 100%

Number of vehicles involved in accidents 12 10%

Number of Functional vehicles105 90%

Mobile offices

Number of mobile offices 17 100%

Number of dysfunctional mobile 7 41%

Number of Functional mobiles 10 59%

FLEET MANAGEMENT

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CORRUPTION PREVENTION AND PROSECUTION

KEY AREA

NUMBER OF CASES

OUTCOMESOpening balance of cases as at 31 March 2011 53 UNDER

INVESTIGATION

Number of New cases RECEIVED (April-June 2011) 8 UNDER INVESTIGATION

Arrests (X5 public members, officials X8) 13 INVESTIGATION IS ONGOING

Projects driven investigation to address Corruption 2 UNDER INVESTIGATION

Hearings held as at 30 April 2011 5 DISMISALS AWAITING APPEAL

Closing Balance 81

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LABOUR RELATION CASES

KEY AREA

NUMBER OF CASES

OUTCOMESFraud & Corruption 7 FINALISED

Improper Conduct 7 4 FINALISED

3 PENDING UNDER INVESTIGATION

Financial Misconduct 1 FINALISED

Closing Balance 15

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KEY AREA ACTIVITIES

DHA is a security DepartmentAll employees are expected to undergo security vetting.

AppointmentsDeputy Director has been appointed to ensure the vetting of the employees

Number of security clearances issued

Confidential: Fifty (50)Secret: Twenty four (24)Top Secret: One (1)

Pending security Clearances

Confidential: One hundred and thirty (130)Secret: Thirty seven (37)Top Secret: Six (6)

Security Clearances Denied 3

Number of security clearances forms issued ( Z 204) 164

VETTING

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KEY AREA ACTIVITIES

Security Services

Ulwazi Security contracted to render security services

117 security guards

Security AwarenessSecurity awareness conducted on a monthly basis

Cash In Transit

G4 security company contracted to provided cash in transit at 34 offices in the Province.

SECURITY SERVICES

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Issue Achievements What has improved

Infrastructure and refurbishments

Three new offices have been opened i.e Bulwer Local Office Average, Jozini Local Office Average and Bhambanana Local Office Small.

Offices refurbished with a “LOOK & FEEL” corporate theme:

1. Umgungundlovu Local Office Large 2. Ladysmith Local Office Average, 3. Lindela TH 4. Durban Local Office Average.5. Eshowe Local Office Average. 6. Greytown Local office Small.7. Inanda Local Office

Expanded DHA footprintImproved access to services at DHAImproved client accommodationImproved Departmental corporate image & stature through the “LOOK & FEEL” theme

Staff appointments

1 Director Finance &Support 2 District Management Operations (Directors)9 Local Office Managers (ASD’s)110 Front Office Clerks.

Improved financial & assets managementImproved integration of servicesImproved management at officesImproved service deliveryImproved stakeholders relations

Installation of Queue management system

Queue management system installed at Ethekwini Local Office Average

Better management of queuesImproved monitoring of performanceImproved client satisfaction & efficiencyImproved time management

Achievements

60

Highly Confidential

Issue Challenges What has been done

Hospital ConnectivityShortage of office space at Health facilities in order to expand the connectivity

Continuous engagement with Provincial Department of Health & Hospital Managers for space.

Late Registration of Births

Suspension of cases as a results of non appearance of clients

Investigation in logo by immigration officers.

Footprint expansion

Lack of accommodation: Umlazi, Umbumbulu, Hluhluwe, KwaMashu, Msinga, Melmoth and Ingwavuma to expand the footprint of the Province

Engagement through DPW is continuing.

Capacitation at Ports of Entry

Lack of capacity at the Ports: Golela, Onverwacht, Kosi Bay, Durban Habour & King Shaka International Airport.

Recruitment & Selection is in process

Influx of Asylum Seekers

High influx of asylum seekers esp. Ethiopians nationals

Office are taking manageable size that they could process.

Border ControlNon-South African citizens using Gate 6 & 8 on the border line to conduct business and cross illegally to SA.

SANDF is patrolling the border gates.

Challenges

61

Highly Confidential

SIYABONGA

THANK YOU

provincial manager’s presentation mr. albert matsaung

Documents