provincial government of marinduque

CITIZEN’S CHARTER 2021 (1st Edition)

PROVINCIAL GOVERNMENT OF MARINDUQUE

AGENCY NAME

CITIZEN’S CHARTER 2021 (1st Edition)

PROVINCIAL GOVERNMENT OF MARINDUQUE

TABLE OF CONTENTS

Introduction ………………………………………………………………………………….. 1

Foreword …………………………………………………………………………………. 3

Agency Profile …………………………………………………………………………………. 4

Governor’s Office …………………………………………………………………………………. 4 (External Services) Governor’s Office …………………………………………………………………………………. 12 (Internal Services) Office of the …………………………………………………………………………………. 15 Provincial Admin. (External Services) Office of the …………………………………………………………………………………. 18 Vice Governor (External Services) Office of the …………………………………………………………………………………. 20 SP- Secretariat (External Services) Office of the …………………………………………………………………………………. 27 SP- Secretariat (Internal Services) LMD-PESO …………………………………………………………………………………. 38 (External Services) Prov’l Tourism Office …………………………………………………………………………………. 57 (External Services) Prov’l Warden’s Office …………………………………………………………………………………. 62 (External Services) Human Resource …………………………………………………………………………………. 69 Management Office (External Services) Prov’l Planning & …………………………………………………………………………………… 74 Development Office (External Services) Prov’l Planning & …………………………………………………………………………………… 84 Development Office (Internal Services)

Prov’l Accounting …………………………………………………………………………………… 94 Office (External Services)

Prov’l Treasurer’s …………………………………………………………………………………… 102 Office (External Services) Prov’l Treasurer’s …………………………………………………………………………………… 120 Office (Internal Services)

Prov’l Assessor’s …………………………………………………………………………………… 127 Office (External Services)

Prov’l Assessor’s …………………………………………………………………………………… 138 Office (Internal Services)

Prov’l Budget Office …………………………………………………………………………………… 141 (Internal Services)

Prov’l General Services …………………………………………………………………………………… 147 Office (External Services)

Prov’l Social Welfare …………………………………………………………………………………… 165 Dev’t Office (External Services)

Prov’l Nutrition Office …………………………………………………………………………………… 173 (External Services)

PG- ENRO …………………………………………………………………………………… 185 (External Services)

PG- ENRO …………………………………………………………………………………… 188 (Internal Services)

PDRRMO …………………………………………………………………………………… 191 (External Services)

Prov’l Engineer’s Office …………………………………………………………………………………… 198 (External Services)

Prov’l Agriculture’s Office …………………………………………………………………………………. 202 (External Services)

Prov’l Health Office …………………………………………………………………………………….. 212 (External Services)

Prov’l Health Office …………………………………………………………………………………….. 226 (Internal Services)

Marinduque Prov’l Hospital …………………………………………………………………………………. 228 (External Services)

Sta. Cruz District Hospital …………………………………………………………………………………. 231 (External Services)

Sta. Cruz District Hospital …………………………………………………………………………………. 236 (Internal Services)

Torrijos Municipal Hospital …………………………………………………………………………………. 243 (External Services)

Torrijos Municipal Hospital …………………………………………………………………………………. 250 (Internal Services)

Prov’l Veterinary Office ...…………………………………………………………………………………. 254 (External Services) Feedback and Complaints …………………………………………………………………………………. 268 Mechanism Office/Address/ Contact Info. ………………………………………………………………………………. 269

AO No. 23 Compliance Report ……………………………………………………………………………... 270 Template (SP- Secretariat) Service Information per …………………………………………………………………………………. 271 Government Service (SP- Secretariat) AO No. 23 Compliance Report ……………………………………………………………………………... 272 Template (LMD-PESO) Service Information per …………………………………………………………………………………. 273 Government Service (LMD-PESO)

AO No. 23 Compliance Report ……………………………………………………………………………... 300 Template (HRMO)

Service Information per …………………………………………………………………………………. 301 Government Service (HRMO)

AO No. 23 Compliance Report ……………………………………………………………………………... 307 Template (PTO)

1

INTRODUCTION

The Citizen’s Charter provision of Republic Act 11032 or “The Ease of Doing Business and Efficient Government Service Delivery Act”, mandates all government units (LGU), government-owned and controlled corporations, and other government instrumentalities, to craft their own Citizen’s Charter. The law requires government agencies to have their Citizen’s Charter in both (1) information billboard such as tarpaulins, kiosks, TV postings and (2) handbook form. The Citizen’s Charter in handbook from should be made available at the transaction windows/counters of each frontline office and shall be uploaded at the official website of the agency. The Citizen’s Charter will serve as reference for violations in case of any complaint it may receive against a government agency. As per implementing Rules and Regulations R.A. 11032, all government agencies shall submit their revised Citizen’s Charter for both their external and internal service, including the new processes implemented and all other revisions on existing services that are being adopted in the “new normal”. It is not enough that the Citizen’s Charter is submitted on time but what should be submitted is a rationalized one which reflects the easier processes. What should be asked for requirements are those that are really necessary and have clear legal basis. R.A. 11032 effectively amends R.A. 9485 or the Anti-Red Tape Act of 2007, the scope of which, aside from the abovementioned agency, also included additional provisions for (a) Automation, (b) LGU-related provisions, (c) Connectivity infrastructure and, (d) Violations and penalties. Under the law, all government agencies, national or local, government owned and controlled corporations (GOCCs), government instrumentalities located in the Philippines or abroad shall comply with the prescribed processing time as follows: 1. Three (3) working days – Simple Transaction; 2. Seven (7) working days – Complex Transaction, and 3. Twenty (20) working days – Highly Technical Application. Under the same provisions of R.A. 11032, procedure for the issuance of local business licenses, clearances, permits or authorizations are hereby streamlined, thereby having a Unified Business Application Form, Establishment of Business One Stop Shop (BOSS) and that Barangay Clearances and permits can now be issued at the city or municipality. Likewise, procedures for securing fire clearances and certificates have been streamlined with the stern warning that Bureau of Fire Protection officials and employees are not allowed to sell, offer or recommend specific brands of fire extinguishers and other fire safety equipment and that the BFP shall be located in the Business One Stop Shop (BOSS) or area designated by the city or municipality.

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It is also provided that in case an agency fails to approve or disapprove an original application within the prescribed processing time, the said application shall be deemed approved. With regard to the “Zero Contact Policy”, there will be no contact in any manner with any requesting party concerning an application or request except during submission of documents. Section 5 of R.A. 11032, Reengineering of Systems and Procedures, stated that “all offices and agencies which provide government services are hereby mandated to regularly undertake cost compliance analysis, time and motion studies, undergo evaluation and improvement of their transaction systems and procedures and reengineer the same if deemed necessary to reduce bureaucratic red tape and processing time”. The Citizen’s Charter is our commitment towards standard, quality and time frame of service delivery and to ensure a more responsive and citizen-friendly governance. For this transformative process to materialize, effective strategies of realization need to be worked out at the different levels and these strategies need to be attempted at every political administrative system. In a world wherein every government institution is questioned regarding its efficiency, effectiveness and competence, there isa need for us in the government to strive more and improve our performance. We believe that the Citizen’s Charter will be instrumental in promoting the objectives of a more responsive and accountable governance and contribute to the improvement in efficient delivery of services.

3

FOREWORD

The Citizen’s Charter is one of the primary tools that government agencies use to communicate their service standards on the delivery of government service s to their citizens or clients. The Marinduque Provincial Government, in compliance to paragraph 6.3.1.1 of Memorandum Circular No. 2019-002, or the Guidelines in the Implementation of the Citizen’s Charter in compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018” and its Implementing Rules and Regulations, has crafted a Citizen’s Charter in order to fast track government transactions, projects and programs to streamline and improve government service delivery.

Republic Act No. 11032 has completely amended Republic Act No. 9485 or the Anti-Red Tape Act of 2007 in pursuit of the government’s thrust of creating a comfortable life for every Filipino through the elimination of red tape and corruption in the government beginning with expediting government transactions with simple processes pegged to be done in three (3) days or less. Every agency is mandated to create a Citizen’s Charter that shall contain all of the government services that government agencies offer to ensure the efficient, transparent and accountable delivery or government service.

The Citizen’s Charter of the Marinduque Provincial Government is the official document that will communicate, in simple terms, the service standards or pledge of its officials and employees on the government services being provided to its citizens. Other than communicating the service standards of the office, the Citizen’s Charter shall also serve as basis for establishing liability of all erring provincial government officials and employees involved in unnecessary red tape and corruption. It will also be the basis in giving and promoting incentives and rewards as form of acknowledgement for compliant government agencies that have shown exemplary services and best practices.

The Citizen’s Charter of the Marinduque Provincial Government aims to make our citizens well conversant on the general systems and procedures of the different frontline offices of the provincial government. The Citizen’s Charter clearly defines the (a) client steps, (b) agency action, (c) fees to be paid, (d) processing time allowed and, (e) person responsible for each service in order to guide the general public on how to access the services they need. It is with this intention that the citizenry will be enlightened on how to avail the services they need and have it done within the prescribed period. Likewise the Citizen’s Charter also provides an effective Feedback and Redress Mechanism to address public grievance without prejudice to their religion, affiliation, caste and creed.

The administration hope and trust that the Citizen’s Charter will go a long way to help the citizens of this province and at the same time promote efficiency and accountability among officials and employees of the Marinduque Provincial Government.

PRESBITERO J. VELASCO JR.

Governor

4

AGENCY PROFILE:

The province of Marinduque extends about 170 kilometer south or Metro Manila between the Bondoc Peninsula at the eastern portion of Luzon and Oriental Mindoro. It is bounded on the north by Tayabas Bay, northeast by Mongpong Pass, south east by Tayabas Strait and Sibuyan Sea at the south. Marinduque lies in a range from Longitude 121.50˚ East to Longitude 122.10˚ East and from Latitude 13.10˚ North to Latitude 13.42˚ North.

Being at the center of the Philippine archipelago, Marinduque is within the typhoon path of the Pacific tropical storms and is adversely affecting the whole island. This small island province is surrounded with vast marine waters, open to strong southwest and northeast monsoon winds and storm surge phenomenon. It is situated in the Pacific Ring of Fire where two major tectonic plates meet with regular occurrence of earthquakes and volcanic eruption. Also, the province is surrounded by active faults and trenches from neighboring provinces and vulnerable to climate change.

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I. Mandate:

The Marinduque Provincial Government under the Office of the Governor is mandated to exercise such power and perform such duties and functions as provided under the Local Government Code of 1991 for the efficient, effective and economical governance, the purpose of which is the general welfare of the province and its inhabitants.

II. Vision: Marinduque, the heart of the Philippines, is a first class province and one of the tourism hubs in the country, a God-centered, empowered, healthy citizenry, proud of their heritage and identity as globally competitive Marinduqueños, living peacefully in a safe environment and habitation, a self-sustaining tourism-oriented community with vibrant local economy under a responsive, transparent and accountable government.

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III. Mission: To develop competent, accountable and proactive civil servants committed to support and involve the community pursuing sustainable development that harnesses the natural, human, and fiscal resources and ensuring a well-coordinated delivery of efficient and effective basic social services sensitive of people’s culture and heritage.

IV. Service Pledge:

We, officials and employees of the Marinduque Provincial Government do hereby pledge to:

Ø Provide a citizen-friendly governance that would increase citizen’s level of satisfaction; Ø Abide by the service standards formulated in the Citizen’s Charter; Ø Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch

break; Ø Commit ourselves to serve the public with:

• Utmost Courtesy • With full Honesty • Highest degree of Accountability • Equally with No political partisan • Ardor and Goodwill & • Highest level of Efficiency

8 Governor’s Office (External Services)

Governor’s Office (External Services)


1. Preparation of Letters Service Information: Receive incoming letters/communications for action & compliance.

Office or Division: Governor’s Office Classification: Simple Type of Transaction: G2C Who may avail: All clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Basic letter/communication/request Client’s concern

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME PERSON RESPONSIBLE

Sign in the Logbook Forward letter requests or communications.

Receive, acknowledge and record the submitted letter/request. Refer the client’s concern to the Governor or Provincial Administrator

None None

1 Minute 5 Minutes

Frontline desk staff Secretary/staff

Approach the Governor or Administrator for the desired services

Refer back to the Secretary/staff for the drafting/making of recommendations Make recommendations as per instructions of the Governor. Hand in the recommendation letter to the client with instruction to proceed to concerned office.

None None None

10 Minutes 10 Minutes 5 Minutes

Governor/Administrator Administrator/staff Secretary/Staff

T O T A L 31 Minutes


2. Preparation of Endorsements for Medical and other forms of assistance

Service Information: Support to those in need and less fortunate constituents.

Office or Division: Governor’s Office Classification: Simple Type of Transaction: G2C Who may avail: All clients seeking medical and other assistance

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Primary: - Referral Letter - Certificate of Indigency - Valid Government issued ID

Barangay where client lives Barangay where client lives Concerned agency: SSS, GSIS, UMID, Postal, COMELEC, Driver’s License

Medicines: - Clinical Abstract/Medical Certificate with Doctor’s signature - Doctor’s Prescription - Canvass of Medicines

Attending Physician

Payment for Laboratory: - Medical Certificate - Doctor’s Request/Referral

Attending Physician

Transportation for: 1. Patient’s transfer to hospital of choice

Ø Abstract/Certificate 2. Scheduled medical work-up

Ø Medical Abstract/Certificate Ø Schedule of Appointment

3. Balik Probinsya Ø Police Blotter

MSWDO MSWDO Municipal Police Station

Burial Assistance: Ø Referral Letter Ø Funeral Contract Ø Registered Death Certificate Ø Authorization Letter from the immediate family (if client is relative

of the deceased)

Barangay where client lives Funeral Parlor Municipal Civil Registrar Immediate family

Hospitalization Outside the Province: Ø Medical Abstract Ø Hospital Bill

Hospital concerned


Food/Non-Food Clothing (Subsistence) Ø Referral from Barangay Captain, etc.

Barangay where patient lives

Educational Assistance: Ø Certificate of Enrollment/Assessment Form Ø School ID of the beneficiary

School where client is enrolled



Sign in the logbook Approach the staff/Governor’s/Provincial Administrator’s representative for requests or recommendations

Acknowledgement (Governor’s/Provincial Administrator’s Representative (Governor’s Office) Inform and conduct an initial interview regarding the guidelines and requirements needed in preparing the necessary supporting papers for their requested assistance.

None

5 Minutes

Governor’s/ Provincial Administrator’s

Representative/ Staff

Approach the PSWDO Staff for the request for assistance

Endorse and assist the client to the Provincial Social Welfare and Development Office (PSWDO) for further interview and assessment

None

5 Minutes

Staff


12 Governor’s Office (Internal Services)

Governor’s Office (Internal Services)


1. Processing of Documents for Signature Service Information: This service includes documents to be signed and approved for processing and payments.

Office or Division: Governor’s Office Classification: Simple Type of Transaction: G2G Who may avail: Government Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Documents to be processed, approved and signed Concerned, person, office or agency



Sign in the Logbook: Approach the frontline desk staff and forward the documents for signature

Receives and records the documents. Check/sort the documents Forward to the Provincial Administrator for review and initial

None None

None

1 Minute 3 Minutes 10 Minutes

Frontline Staff Secretary/Staff Provincial Administrator

Forward reviewed documents with initial for approval and signature of the Governor Check/ sort signed documents and forward to concerned offices

None

None

10 Minutes 5 Minutes

Provincial Governor Secretary/Staff



2. Communication/Request Letters Service Information: Receive Incoming documents/communications for action & compliance.

Office or Division: Governor’s Office Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Communication Letter Government office/agency concerned Request Letter Client/Patient



Sign in the Logbook Submit communication letter/Request Letter to the frontline desk staff and forward the documents for action

Receive and record documents. Attach routing slip for referral Forward to concerned person or office for action. Prepare response letter/endorsement as instructed for signature of the governor

None None None

1 Minute 1 Minute 5 Minutes 10 Minutes

Frontline staff Senior Administrative Assistant III Secretary/Staff Secretary/Staff in-charge in communication

Log/record the signed letter/endorsement and forward to concerned person/office

None

3 Minutes

Frontline desk staff


15 Office of the Provincial Administrator (External Services)

Office of the Provincial Administrator (External Services)


1. Preparation of Letters (Recommendations/Endorsements)

Service Information: Assistance extended to clients for employment/promotion.

Office or Division: Office of the Provincial Administrator Classification: Simple/Complex Type of Transaction: G2C Who may avail: All clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request/communication signed by the requesting party



Sign in the Logbook Approach the staff/secretary for request for financial assistance/legal advice

Inform the clients to wait for the availability of the Administrator. Refer the clients to the Provincial Administrator

None None


Staff/Secretary Staff/Secretary

Approach the Provincial Administrator for the desired services

Ask the client the kind of recommendation/request. Refer back to the Secretary/staff for drafting/making recommendations. Make recommendations per instruction of the governor If request is on legal matters, refer the clients to the Provincial Legal Officer

None None None None


Secretary/ Administrator Administrator Staff/Secretary Secretary/ Administrator



2. Preparation of Endorsements for various requests Service Information: Assistance extended to clients for referral to other offices.

Office or Division: Office of the Provincial Administrator Classification: Simple Type of Transaction: G2C Who may avail: All clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter request with proper documents to support their request.



Sign in the logbook Approach the staff/secretary to request for various assistance

Inform the clients regarding the guidelines in preparing the necessary supporting papers for their requested service. Refer the clients to the Provincial Administrator

None 10 Minutes Staff/Secretary

Approach the Provincial Administrator for the desired services.

Ask the client what kind of legal assistance for problems they are requesting. Refer back to the staff/secretary for referral to concerned offices.

None

None

10 Minutes

5 Minutes

Staff/Secretary

Administrator


18 Office of the Vice Governor (External Services)

Office of the Vice Governor (External Services)

Office of the Vice Governor (External Services) 19

1. Preparation of Endorsements & Referrals for various requests

Service Information: Assistance extended to clients for referral to other offices.

Office or Division: Office of the Vice Governor Classification: Simple Type of Transaction: G2C Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Referrals/Endorsements Barangay concerned Letter Request Client/Patient



Submit request for assistance/referrals/ indorsements.

Receive, acknowledge and records the submitted requests.

None 5 Minutes

Present/submit to the Vice Governor for approval. Prepare and encode letter for signature of the Vice Governor

None None


Acknowledge/receive the endorsement/referral letters

Hand in the endorsement/referral letter for agencies concerned to the client

T O T A L None 20 Minutes

Office of the SP- Secretariat (External Services) 20

Office of the Sangguniang Panlalawigan – Secretariat (External Services)


1. Issuance of Certified copy of documents (Resolutions, Ordinances, Minutes and Transcript of Records) Service Information: The Sangguniang Panlalawigan-Secretariat as the custodian of the Sanggunian documents and records of proceedings including committee

hearings and meetings and other legislative information materials, issues certified copy of Resolutions, Ordinances, Minutes and Transcripts of Records to individuals/organizations needing the said document as reference.

Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2C Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written Request Client



Present a written request or fill up a pro forma request form. Acknowledge/receives the information Acknowledge/ receives Order of Payment

Receive, acknowledge and records the request Present the request to the Secretary for approval Research & produce the requested documents Inform client if the requested document is available Issue Order of Payment for Secretary’s Fee if requested document is available

PHP 50.00/page

5 Minutes *5 Minutes **1 Hour 1 Minute 2 Minutes

Angelica L. Abarquez BS II/OIC-Records James Solas SP Secretary Angelica L. Abarquez BS II/OIC-Records Angelica L. Abarquez BS II/OIC-Records Angelica L. Abarquez BS II/OIC-Records


Pay Secretary’s Fee at the Provincial Treasure’s Office and present as proof of payment

Receives proof of payment and certifies the requested documents

10 Minutes

Angelica L. Abarquez BS II/OIC-Records

Receive the requested copy of documents

Issue/hand in the requested copy of documents

2 Minutes Angelica L. Abarquez BS II/OIC-Records

T O T A L *1 Hour, 25 Minutes

*There are documents that need to be cleared with the Vice Governor/SP Members

**Depending on the recentness of the requested documents

**Depending on the volume of the documents requested

**Depends if the request is specific

2. Issuance of Non-Certified copy of documents (Resolutions, Ordinances, Minutes and Transcript of records Service Information: The Sangguniang Panlalawigan-Secretariat, as the custodian of the Sanggunian documents and records of proceedings including

committee hearings and meetings and other legislative information materials, issues certified copy of Resolutions, Ordinances, Minutes and Transcript of records to individuals/organizations needing the said document as reference. Aside from the Certified Copy of documents/records issued by the SP Secretariat, there are documents and records requested by government agencies/offices which does not require the stamp of certified copy.

Office or Division: Sangguniang Panlalawigan-Secretariat Classification: Simple Type of Transaction: G2G Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written/Verbal request Records & Tracking Division



Present a written request or fill-up a pro forma request form

Receive, acknowledge and records the request Present the request to the Secretary for approval

None 5 Minutes *5 Minutes

Angelica L. Abarquez BS II/OIC-Records James Solas SP Secretary


Research & retrieve the requested documents

**1 Hour


Acknowledge/receives the information

Inform the client if the requested document is available

1 Minute Angelica L. Abarquez BS II/OIC-Records

Acknowledge/receives order of payment

Issue Order of Payment for Secretary’s fee if requested document is available


Pay Secretary’s Fee at the Provincial Treasurer’s Office and present as proof of payment

Photocopy and certifies the requested documents





T O T A L None *1 Hour & 25 Minutes



**Depending on the volume of documents requested



3. Request for the Adoption of a Legislative Measure Service Information:

Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Complex Type of Transaction: G2C, G2G Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written Request Client



Present written request and submit all related documents to support the request

Acknowledge, receives and records the request. Present the request to the SP Secretary for inclusion in the next agenda. Inclusion in the agenda

None 5 Minutes/doc 5 Minutes/doc 2 days before session

Staff James Solas SP Secretary

Attends the meeting/session/hearing

Prepares/disseminate/delivers invitation for the session

1 Day Staff

Prepare Legislative measures Disseminate the Legislative measures adopted

1 week upon adoption

Staff staff

T O T A L 1 Week, 1 Day & 12 Minutes


4. Issuance of Certification Service Information: The Sangguniang Panlalawigan Secretary, as the custodian of the Sanggunian records, issues certification to municipal government units,

national government agencies, non-government agencies, government officials and individuals needing the following: a) Certificate of Appearance b) Certificate of Posting c) Certification for Approved Request

Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G, G2C Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written/verbal request Records & Tracking Division



A. For Certificate of Posting Present a written request or fill-up a pro forma request form

Receive, acknowledge and records the request Present the request to the Secretary for approval Research and verify the office records

None 5 Minutes

5 Minutes

**1 Hour



Inform the client if the requested certification will be granted/available


Acknowledge/receives order of payment

Issue Order of Payment for Secretary’s fee for the issuance of Certificate of posting

P 50.00/page 2 Minutes Angelica L. Abarquez BS II/OIC-Records

Pay Secretary’s Fee at the Provincial Treasurer’s Office and present as proof of payment

Prepare the requested certification for signature of the SP Secretary

10 Minutes Angelica L. Abarquez/ James Solas




T O T A L 1 Hour & 25 Minutes

B. For Certificate of Appearance


Fill out the Appearance Logbook Receive and acknowledge the request Prepare the requested Certificate of Appearance for signature of the SP Secretary

None 2 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order employee under the supervision of Ms. Angelica L. Abarquez James L. Solas SP Secretary


Issue/hand in the requested copy of certification


T O T A L 4 Minutes C. For Certification of

Approved Request:

Present a written request or fill up a pro forma request form

Receive, acknowledge and records the request Present the request to the Secretary for approval Research and verify the office records

None 5 Minutes

5 Minutes

**1 Hour



Inform the client if the requested certification will be granted/available


Prepare the requested Certification for signature of the SP Secretary

10 Minutes Angelica L. Abarquez BS II/OIC-Records James L. Solas SP Secretary



2 Minutes Angel Angelica L. Abarquez BS II/OIC-Records

T O T A L *1 Hour & 23 Minutes



**Depending on the volume of the documents requested


Office of the SP- Secretariat (Internal Services) 27

Office of the Sangguniang Panlalawigan – Secretariat (Internal Services)


1. Receipt of Incoming Documents Service Information: This covers the receipt of incoming documents from external clients for consideration of the Sangguniang Panlalawigan.

Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2B, G2C, G2G Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Document/Letter for submission From concerned client, office or agency



Submit the documents and receive the stamped receiving copy of the documents

Verify pertinent details such as the addressee, the sender and signature; Stamped received documents and return the receiving copy to the client.

None 5 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the Supervision of Angelica L. Abarquez BS II/OIC-Records

Send thru e-mail Monitor incoming e-mails, acknowledge receipt of e-mail, print the document/letter and present to the Board Secretary IV for annotation and indorsement to the SP Secretary

None 1 Hour (am) 1 Hour (pm)

Local Legislative Staff Officer III (Vacant) James L. Solas SP Secretary Cielito Henrietta D. Ng – SAO Juan Carlos M. Manay-LLSO III

Send thru Mail/Courier Receives parcel/envelopes from the postman by affixing his/her signature to the delivery receipt

None 5 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez

Records the received documents and present to the Board Secretary IV for annotation and indorsement to the SP Secretary


Decide what to do with the received documents for:

None 5 Minutes Angelica L. Abarquez BS II/OIC-Records


>Agenda >For indorsement to concerned official/s >For office consumption >For file

James L. Solas SP Secretary

Scan and/or reproduce documents for agenda/indorsements/file

None 15 Minutes (depending on the volume of the document)

Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez

T O T A L None 2 Hours & 35 Minutes

2. Release of Outgoing Documents Service Information: This covers the recording, release and delivery of outgoing documents to proper recipients.

Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2B, G2C, G2G Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON RESPONSIBLE Receives outgoing documents from

concerned division/SP Member/Office of the Vice Governor Records in the outgoing logbook Check completeness of attachments and segregate for release

None Five (5) Minutes Ronald Melvin S. Esguerra Process Server

Release documents thru: Acknowledge receipt of delivered documents by affixing signature to the receiving copy

Delivery None Ten (10) Minutes Ronald Melvin S. Esguerra Process Server

Receive documents from Post Office

Post Office- address the envelope and enclose the documents for mail; Paste the required value of stamp by the post office and prepare the Registry Return Card; Bring the mails to the Post Office

None Twenty (20) Minutes/mail

Ronald Melvin S. Esguerra Process Server

Client inform the Records Officer Pick up- None Five (5) – Ten (10) Administrative Aide VI (Vacant)


about the document to be picked up Acknowledge receipt of documents by affixing his/her signature over printed name on the receiving copy and indicate the date of receipt

Verify ID and authorization Minutes Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez

Acknowledge receipt of the e-mailed documents

E-mail documents/letters to the addressee

None Twenty (20) Minutes

Local Legislative Staff Officer III (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez

Acknowledge receipt of electronically copied documents

Electronically copied documents CDs, USB flash drive, External Drive, scanned/camera captured & others

None 20 Minutes Local Legislative Staff Officer III (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez

3. Preparation of Payrolls/Wages Service Information: This covers the preparation of payrolls and wages of the officials and employees of the Sangguniang Panlalawigan-Legislative and

Secretariat for the services rendered. Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G Who may avail: Officials/employees/Job Order

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Daily Time Record (DTR) Administrative Division – SP Secretariat Approved Leave Application (officials & employees) Concerned offices/HRMO Approved Weekly Itinerary of Travels (Job Order) Office of the SP Member concerned Accomplishment Report (Job Order) Office of the SP Member concerned Approved Appointment of Job Order Administrative Division-SP Secretariat/HRMO



Submit the above-mentioned requirements

Prepare Obligation Request, Disbursement Voucher, Payroll and Summary of Payroll for signature of concerned Officer/SP Member and

None 1 day Imee L. Leano Administrative Assistant II-Administrative Division James L. Solas


Vice Governor SP Secretary SP Members Hon. Adeline M. Angeles Hon John R. Pelaez Hon. Theresa P. Caballes Hon. Gilbert L. Daquioag Hon. Melgabal R. Encabo Hon. Mercedes R. Rejano Hon. Ishmael DP. Lim Hon. Juan R. Fernandez, Jr. Hon Aurelio AJ. Leva III Hon James Marty L. Lim Hon. Lauren R. Rosales Hon. Romulo A. Bacorro, MD, MHSA Vice Governor

Submitted completed documents to the Provincial Budget Office

None 10 Minutes Imee L. Leano Administrative Assistant II-Administrative Division

T O T A L 1 Day & 10 Minutes

4. Memorandum/Travel Authority Service Information: This covers the preparation of Memorandum/Travel Authority of Officials and employees of the Sangguniang Panlalawigan-Legislative and Secretariat.

Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G Who may avail: Officials & Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Invitation/Request Training Center/Agency/Office




Prepare Memorandum/Travel authority for approval and signature of the Vice Governor/Governor None 20 Minutes Imee L. Leano

Administrative Assistant II TOTAL 20 Minutes


5. Cash Advance for Travel Service Information: This covers the preparation of cash advance for official travel of officials and employees.


CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Travel Authority Office of the Vice Governor Invitation Agency Concerned




Prepare Obligation request, Disbursement Voucher and Itinerary of Travel for signature of the concerned Officer/SP Member and Vice Governor

None 1 day Imee L. Leano Administrative Assistant II James L. Solas SP Secretary SP Members: Hon. Adeline M. Angeles Hon. John R. Pelaez Hon. Theresa P. Caballes Hon. Gilbert L. Daquioag Hon. Melgabal R. Encabo Hon. Mercedes R. Rejano Hon. Ishmael DP. Lim Hon. Juan R. Fernandez, Jr. Hon. Auelio J. Leva III Hon. James Marty L. Lim Hon. Lauren R. Rosales Hon. Romulo A. Bacorro, Jr., MD, MHSA Vice Governor

Submit completed documents to the Provincial Budget Office

None 10 Minutes Imee L. Leano Administrative Assistant II

TOTAL 1 Day and 10 Minutes


6. Receipt of Incoming Documents Service Information: This covers the receipt of incoming documents from external clients for consideration of the Sangguniang Panlalawigan.

Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2B, G2C, G2G Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Document/Letter for submission From concerned client, office or agency



Submit the documents and receive the stamped receiving copy of the documents

Verify pertinent details such as the addressee, the sender and signature; Stamped received documents and return the receiving copy to the client.

None 5 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the Supervision of Angelica L. Abarquez BS II/OIC-Records

Send thru e-mail Monitor incoming e-mails, acknowledge receipt of e-mail, print the document/letter and present to the Board Secretary IV for annotation and indorsement to the SP Secretary

None 1 Hour (am) 1 Hour (pm)

Local Legislative Staff Officer III (Vacant) James L. Solas SP Secretary Cielito Henrietta D. Ng – SAO Juan Carlos M. Manay-LLSO III

Send thru Mail/Courier Receives parcel/envelopes from the postman by affixing his/her signature to the delivery receipt


Records the received documents and present to the Board Secretary IV for annotation and indorsement to the SP Secretary


Decide what to do with the received documents for:

None 5 Minutes Angelica L. Abarquez BS II/OIC-Records


>Agenda >For indorsement to concerned official/s >For office consumption >For file

James L. Solas SP Secretary

Scan and/or reproduce documents for agenda/indorsements/file

None 15 Minutes (depending on the volume of the document)

Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez

T O T A L None 2 Hours & 35 Minutes

7. Release of Outgoing Documents Service Information: This covers the recording, release and delivery of outgoing documents to proper recipients.

Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2B, G2C, G2G Who may avail: All Clients


PAID PROCESSING

TIME PERSON RESPONSIBLE Receives outgoing documents from

concerned division/SP Member/Office of the Vice Governor Records in the outgoing logbook Check completeness of attachments and segregate for release

None Five (5) Minutes Ronald Melvin S. Esguerra Process Server

Release documents thru: Acknowledge receipt of delivered documents by affixing signature to the receiving copy

Delivery None Ten (10) Minutes Ronald Melvin S. Esguerra Process Server

Receive documents from Post Office

Post Office- address the envelope and enclose the documents for mail; Paste the required value of stamp by the post office and prepare the Registry Return Card; Bring the mails to the Post Office

None Twenty (20) Minutes/mail

Ronald Melvin S. Esguerra Process Server

Client inform the Records Officer Pick up- None Five (5) – Ten (10) Administrative Aide VI (Vacant)


about the document to be picked up Acknowledge receipt of documents by affixing his/her signature over printed name on the receiving copy and indicate the date of receipt

Verify ID and authorization Minutes Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez

Acknowledge receipt of the e-mailed documents

E-mail documents/letters to the addressee

None Twenty (20) Minutes

Local Legislative Staff Officer III (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez

Acknowledge receipt of electronically copied documents

Electronically copied documents CDs, USB flash drive, External Drive, scanned/camera captured & others

None 20 Minutes Local Legislative Staff Officer III (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez

8. Preparation of Payrolls/Wages Service Information: This covers the preparation of payrolls and wages of the officials and employees of the Sangguniang Panlalawigan-Legislative and

Secretariat for the services rendered. Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G Who may avail: Officials/employees/Job Order

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Daily Time Record (DTR) Administrative Division – SP Secretariat Approved Leave Application (officials & employees) Concerned offices/HRMO Approved Weekly Itinerary of Travels (Job Order) Office of the SP Member concerned Accomplishment Report (Job Order) Office of the SP Member concerned Approved Appointment of Job Order Administrative Division-SP Secretariat/HRMO




Prepare Obligation Request, Disbursement Voucher, Payroll and Summary of Payroll for signature of concerned Officer/SP Member and

None 1 day Imee L. Leano Administrative Assistant II-Administrative Division James L. Solas


Vice Governor SP Secretary SP Members Hon. Adeline M. Angeles Hon John R. Pelaez Hon. Theresa P. Caballes Hon. Gilbert L. Daquioag Hon. Melgabal R. Encabo Hon. Mercedes R. Rejano Hon. Ishmael DP. Lim Hon. Juan R. Fernandez, Jr. Hon Aurelio AJ. Leva III Hon James Marty L. Lim Hon. Lauren R. Rosales Hon. Romulo A. Bacorro, MD, MHSA Vice Governor

Submitted completed documents to the Provincial Budget Office

None 10 Minutes Imee L. Leano Administrative Assistant II-Administrative Division


9. Memorandum/Travel Authority Service Information: This covers the preparation of Memorandum/Travel Authority of Officials and employees of the Sangguniang Panlalawigan-Legislative and Secretariat.


CHECKLIST OF REQUIREMENTS WHERE TO SECURE Invitation/Request Training Center/Agency/Office




Prepare Memorandum/Travel authority for approval and signature of the Vice Governor/Governor None 20 Minutes Imee L. Leano

Administrative Assistant II TOTAL 20 Minutes


10. Cash Advance for Travel Service Information: This covers the preparation of cash advance for official travel of officials and employees.


CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Travel Authority Office of the Vice Governor Invitation Agency Concerned




Prepare Obligation request, Disbursement Voucher and Itinerary of Travel for signature of the concerned Officer/SP Member and Vice Governor

None 1 day Imee L. Leano Administrative Assistant II James L. Solas SP Secretary SP Members: Hon. Adeline M. Angeles Hon. John R. Pelaez Hon. Theresa P. Caballes Hon. Gilbert L. Daquioag Hon. Melgabal R. Encabo Hon. Mercedes R. Rejano Hon. Ishmael DP. Lim Hon. Juan R. Fernandez, Jr. Hon. Auelio J. Leva III Hon. James Marty L. Lim Hon. Lauren R. Rosales Hon. Romulo A. Bacorro, Jr., MD, MHSA Vice Governor

Submit completed documents to the Provincial Budget Office

None 10 Minutes Imee L. Leano Administrative Assistant II

TOTAL 1 Day and 10 Minutes

LMD-PESO (External Services) 38

Livelihood Manpower Development and Public Employment Service Office

(LMD – PESO) External Services


1. Job Referral and Placement Service Information: The Livelihood Manpower Development and Public Employment Service Office (LMD-PESO) is mandated to create mechanism to ensure

that the applicant referred is qualified on the basis of competency requirement such as appropriate education, training or experience, and physical condition as required by the position needed by the private establishments.

Office or Division: Employment Facilitation and Livelihood Development Division Classification: Simple Type of Transaction: G2C Who may avail: Job Seekers, Students, Out of School Youth, Displaced Workers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Resume/Biodata Prepared by Jobseekers Barangay Police Clearance Barangay/Municipal Police Station where Job Seekers reside NSRP Form 1 LMD-PESO



1. Register in the logbook and fill-up the National Skills Registry Program (Form 1)

1.1 Assist (If needed) the job seeker/s in filling-up the form

None 2 Minutes Ethel J. Orilla Admin Aide III

2. Submit fully accomplished NSRP

2.1 Collect the fully accomplished NSRP Form from the client

2.2 Check the completeness of the information written in the NSRP Form

None 5 Minutes Necitas V. Manguerra Admin Asst. VI

Kriseth F. Grimaldo Admin Asst. III

3. Present Resume and Application Letter

3.1 Preliminary interviews regarding the job seeker/s requirements, resume, credentials and conduct career counseling

3.2 Conduct skills matching from the current job orders/vacancies/opportunities




3.3 Referral to Manpower Training and Development Division (MTDD)

4. Attend Employment Coaching/Counseling

4.1 Provide Job Seeker/s occupational guidance and motivation. Refer back to the Employment Facilitation and Livelihood Development Division

None 15 Minutes Beverly Rodil Admin Asst. II

5. Ask for a referral letter 5.1 Preparation of Referral Letter for signature of PESO Manager

5.2 Review and affix signature on the Referral Letter

None 5 Minutes

2 Minutes


Alma C. Timtiman PESO Manager

6. Receive Referral Letter 6.1 Issue Referral Letter to the applicant and advise him/her to proceed to the concerned company

6.2 Monitor the status of referral

None 2 Minutes Kriseth F. Grimaldo Admin Asst. III


2. Employment Facilitation

Assistance in the conduct of Special Recruitment Activity (SRA) for Overseas Employment:

Service Information: All land or Sea-based Licensed Recruitment Agency may seek LMD-PESO Marinduque assistance in conducting special recruitment activities in the Province. LMD-PESO Marinduque makes sure that the agency seeking assistance is authorized by the Philippine Overseas Employment Administration (POEA) and shall in no way allow any land or sea based licensed recruitment agency with incomplete documents to conduct Special recruitment Activity (SRA). They may use the facilities and equipment of the office and may request for staff support. This service is offered free of charge.

Office or Division: Employment Facilitation and Livelihood Development Classification: Simple Type of Transaction: G2B Who may avail: Licensed Recruitment Agencies

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Company Profile (1 Copy) Licensed Recruitment Agency Letter of Intent addressed to the Local Chief Executive Licensed Recruitment Agency


Valid POEA License (Photocopy) POEA Updated Job Order Balance/Verified Manpower Request Principal Employers abroad No Objection Certificate (NOC) Local Chief Executive (Provincial Governor) Approved Special Authority (SRA) POEA Notarized Affidavit of Undertaking Licensed Recruitment Agency Job Vacancy Ads Licensed Recruitment Agency Job Fair Interview Result Form LMD-PESO Company Placement Report Licensed Recruitment Agency



1. Coordinate first at PESO to determine the schedule/date of Special Recruitment Activity (SRA)

1.1 Determine the date of recruitment activity and advice the agency to submit the needed requirements

None 10 Minutes Alma C. Timtiman PESO Manager

2. Submit Letter of Intent addressed to the Office of the Provincial Governor

2.1 Verify with the POEA the status of the requesting overseas recruitment agency and prepare No Objection Certificate (NOC) for approval of the Provincial Governor

None 10 Minutes Chona M. Marciano Sr. Manpower Development Officer

3. Follow-up and receive NOC from PESO

3.1 Release NOC to the requesting office

None 2 Working days Kriseth F. Grimaldo Admin Asst. III

4. Submit NOC and other requirements to POEA for the issuance of the approved Special recruitment Activity (SRA)

4.1 Wait for the Agency to submit the approved SRA

None 5 Working days (depending on the

procedure of POEA)

Employer

5. Submit approved SRA to PESO

5.1 Receive a copy of the SRA 5.2 Disseminate information of

scheduled interview through posting of Job vacancy in the bulletin board. Provision of Job vacancies announcement to LMD-PESO fb page

None

None

5 Minutes

5 days before the scheduled

recruitment activity

Necitas V. Manguerra Admin Asst. VI



6. Proceed with the recruitment activity

6.1 Supervise/assist in the recruitment activity

None 1 day LMD-PESO Personnel

7. Submit Job fair Interview Result Form

Note: As part of the monitoring function of the LMD-PESO Marinduque, all agencies are required to submit through e-mail a Company Placement Report to inform this office of the number of applicants deployed (no definite period and depends on the recruitment process of the agency

7.1 Accept the submitted Job Fair Interview Result Form


T O T A L 13 Days and Forty (40) Minutes

(Employment Facilitation) Multi-stage processing

NOTE: Allowable period of extension due to unusual or unavoidable circumstances: 3 days

3. Employment Facilitation

Local Recruitment Activity (LRA)

Service Information: An all year round activity done at the LMD-PESO Marinduque Office wherein local employment opportunities are brought closer to Jobseekers which minimizes them the costs of transportation to areas where the companies are located.

Office or Division: Employment Facilitation and Livelihood Development Classification: Simple Type of Transaction: G2B Who may avail: Local establishments, sub- contractor agencies or companies

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of Intent addressed to the Local Chief Executive (Provincial Governor)

Recruitment Agency

Company Profile Employers Private Recruitment & Placement Agencies License DOLE Job Order/vacancies Employers BIR Certificate BIR Business Mayor’s Permit Municipality where the business is located Any of the following:


- DTI/BDT Registration - SEC Registration - DOLE License for Local/Private Recruitment

CDA Registration for cooperatives

DTI/BDT SEC DOLE CDA

Job Vacancy ads Recruitment Agency Job Fair Interview Result Form LMD-PESO Company Placement Report Recruitment Agency



1. Coordinate with PESO to determine the schedule of Local Recruitment Activity

1.1 The PESO Manager determine the date of local recruitment activity


2. Submit a Letter of Intent to conduct recruitment activity addressed to the provincial Governor attention to LMD-PESO Marinduque

2.1 receive and review the Letter Request and attached documents

None 10 Minutes Chona M. Marciano Senior Manpower Development Officer

3. Provide information materials to PESO

3.1 receive information materials

3.2 Disseminate information on the scheduled interview through posting of Job vacancy in the bulletin board. Provision of Job Vacancies announcements to LMD-PESO fb page

None 10 Minutes 5 days

Necitas V. Manguerra Admin Asst VI Kriseth F. Grimaldo Admin Asst. III

4. Conduct recruitment activity

4.1 Supervise/assist in the conduct of recruitment activity

None 1 Day LMD-PESO Personnel

5. Submit Job fair Interview Result Form



6. Report to PESO the result of job placement

6.1 Follow-up and record Company Placement Report

None 30 working days Employer

T O TAL None 36 Days and Fifty 50 Minutes


4. Employment Facilitation – Jobs Fair

Service Information: An employment strategy to fast track the meeting of Job seekers and the employers in one venue wherein jobseekers can select vacancies suited for their classifications and employers could interview and hire on the spot qualified workers.

Office or Division: Skills Registry and Labor Market Information Classification: Simple Type of Transaction: G2C/ G2B Who may avail: Jobseekers who are unemployed, skilled and unskilled workers, newly graduates, graduates, displaced workers and

employees seeking advancement. Employers and Agencies (any companies, licensed private recruitment agencies, licensed overseas employment agencies and contractors/subcontractors who will be joining the job fair for purpose of recruitment.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Personal data Sheet (PDS) Applicant Transcript of Records (TOR) Applicant Diploma Applicant Certificate of Trainings Applicant Certificate of Employment (if available) Applicant Barangay Clearance Barangay where applicant resides Police Clearance Municipal Police Station where applicant/jobseeker resides NSRP Form 1 LMD-PESO Job Fair Interview Result Form LMD-PESO Company Placement Result Recruitment Agency



1. Jobseekers select job vacancies that suits his/her qualifications

Get the title of the position and name/address of the employer/establishment/recruitment agency

1.1 Assist the Jobseekers on the jobs for procedural flow

None 30 Minutes Necitas V. Manguerra Admin Asst VI


2. Jobseekers fill-up the necessary NSRP

2.1 Assist (if needed) the jobseeker in filling-up the form




3. Proceed to the Agency table for interview

3.1 Assist the applicants in the location of the agency

None Depending on the duration of the

interview 1 Day Activity

Employer

4. For Jobseekers who are not qualified, he/she can look for other job vacancies at the assigned job vacancy area.

For pre-selected jobseekers for overseas employment, follow-up, wait for notice from the recruitment agency before reporting to their office

4.1 Supervise/monitor the application of the Jobseekers

None 5 Minutes Employer

5. Wait for Job Placement Result

5.1 Follow-up Job Placement report

5.2 Inform applicant on the result of Job placement

None 30 days for local employment/within

120 days for overseas

Necitas V. Manguerra Admin Asst. Vi


T O T A L None 151 day and 37 minutes

5. Career Information and Guidance

Service Information: This career talk provides updated key labor market information including current-in-demand jobs so as to encourage high school graduating students to carefully plan for their future career.

Office or Division: Manpower Training and Development Division Classification: Simple Type of Transaction: G2C,G2G Who may avail: Requesting School and Graduating High School Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Client Request Form LMD-PESO Letter Request Requesting School




1. Register and submit Letter Request for the conduct of activity

1.1 Check registration if properly filled-up. Receive Letter Request

1.2 Refer to Manpower and Development

None 5 Minutes 10 Minutes

Ethel J. Orilla Admin Aide III Chona M. Marciano Sr. Manpower Development Officer Beverly R. Rodil Admin Asst. II

2. Proceed to Manpower and Development Division

2.1 Prepare and calendar the schedule for the approval of the PESO Manager

None 10 Minutes Chona M. Marciano Sr. Manpower Development Officer Beverly R. Rodil Admin Asst. II

3. Wait for the Approval 31. Approval of the request and scheduled for the conduct of CIG

None 5 Minutes Alma C. Timtiman PESO Manager Beverly R. Rodil Admin Asst. II

4. Attend the Career Information and Guidance Seminar

4 Hours

T O T A L None 4 Hours and 31 Minutes

6. Special Program for Employment of Students and Out of School Youth (SPES/OSY)

Service Information: The Special program for Employment of Students (SPES) aims to help poor but deserving students and out- of- school youth in pursuing their education by encouraging their employment during summer vacation. The program was created under republic Act No. 7323 enacted on March 30, 1992.

Office or Division: Employment Facilitation & Livelihood Development Classification: Simple Type of Transaction: G2C Who may avail: Deserving Grade 12 Completers, College Students and Out-of-School Youth (who intend to go back to school)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE SPES Forms (3 copies of each form) LMD-PESO Certified True copies of Birth Certificate for applicants who were born in Marinduque (1 original and 2 xerox copies)

Respective Municipal Local Civil Registrar they were born


Certified True copies of any of the following for applicants who were born outside of Marinduque:

- Baptismal Certificate (for those baptized in Marinduque) - Student Permanent Record - Voter’s Information Sheet - If none on the list, they may ask for any possible alternatives

(1original and 2 xerox copies)

Church were baptism was done Last school attended COMELEC

Certified True copy of Grades - Report card (Grade 12 completers) - Certificate of Grades (College)

(1original and 2 xerox copies)

Last School attended

Barangay Certificates (for OSY) - Barangay Clearance - Certificate of Out-of-School Youth

(1 original, 2 xerox copies)

Respective Barangay where applicants reside

Certificate of Indigency (1 original, 2 xerox copies) Municipal Social Welfare & Development Office where applicants resides Latest Passport size ID picture in white background (3 copies)



1. Request for service and register in SPES/OSY Profile

1.1 Check registration if properly filled-up

1.2 Advise applicant on the needed documents/requirements to avail the program

None 5 Minutes

5 Minutes

Jaireh Faye M. Salazar Youth Development Asst.I

Flora Mae C. Mogol Admin Officer III

2. Submit the Requirements needed

2.1 Assess the validity of submitted documents

None 10 Minutes Jaireh Faye M. Salazar Youth Development Asst. I

3. Attend the interview 3.1 Interview the applicant

Submit final list of qualified applicants to the Local Chief Executive for the final selection

None 15 Minutes

1 day

Flora Mae C. Mogol Admin Officer III


4. Sign SPES Contracts and Oath of Undertaking

4.1 Submit SPES Contracts and Oath of Undertaking of qualified applicants for

None 2 weeks before the start of the SPES

Program

Provincial Governor


signature of the LCE

4.2 Submit the Placement Report to DOLE and set schedule for orientation

1 day after affixing of signatures to SPES Contract

Jaireh Faye M. Salazar Youth Development Asst. I

5. Attend briefing/orientation 5.1 Conduct Orientation RE: SPES assignments and duties

None 2 Hours SPES Focal (DOLE) and PESO Manager Alma C. Timtiman

6. Proceed to office assignement

6.1 Endorse SPES Workers to their office assignments


T O T A L None 16 days, 3 hours and 5 minutes

7. Government Internship Program Service Information: Government Internship Program (GIP) is a component of KABATAAN 2000 under Executive Order (EO) No. 139, s. 1993, and DOLE

Administrative Order No. 260-15, which aims to provide opportunities and engage young workers to serve the general public in government agencies/entities/projects and programs at the national and local level.

Office or Division: Employment Facilitation & Livelihood Development Classification: Simple Type of Transaction: G2C Who may avail: 18-30 years old

Graduate of High School/Senior High School Completer, or its equivalent level under the Alternative Learning System or Technical-Vocation Graduate. Without work experience except those identified under section 2(d) and (e) of DOLE Department Order No.204, s. 2019

- Section 2 (d) Hit by natural disasters, man-made calamities, or affected by armed conflicts; - Section 2 € Areas where government regulations that caused displacements were implemented

Individuals up to 35 years old may be accommodated as beneficiaries under exceptional circumstances, especially in areas that are hardly-hit or stricken by disasters and natural calamities, such as typhoon, earthquake, and the like, including those man-made calamities.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Personal Data Sheet (PDS) (1copy) LMD-PESO Transcript of Record (TOR) (1copy) Last school attended Form 137/Form 138 (1photocopy) Last School attended Diploma or Certificate of Graduation (1photocopy) Last School attended Certification from school/institution or any document/proof equivalent to its effect

Last school attended


Certification from Barangay that the applicant/s is a resident of the areas mentioned under Section 2 (d) and (3) of DOLE DO No. 204

Barangay where applicant resides

Client Form LMD-PESO GIP Form A LMD-PESO



1. Request for service and register in logbook/client form

1.1 Check registration if properly filled-up

1.2 Advise applicant on the needed documents/requirements to avail the program

None 5 Minutes

5 Minutes

Ethel J. Orilla Admin Aide III

Jaireh Faye M. Salazar Youth Development Assistant I

2. Submit the requirements needed

2.1 Assess the validity of submitted documents

None 10 Minutes Jaireh Faye M. Salazar Youth Develoment Assistant I

3. Attend the interview 3.1 Interview the applicant 3.2 Submit Final List of qualified

applicants to the Local Chief Executive for the final selection

None 15 Minutes

1 day


Beverly R. Rodil Admin Asst. II


4. Sign GIP Contracts 4.1 Submit GIP Contracts 4.2 Set schedule for orientation

None 1 Day before orientation


5. Attend Briefing/Orientation

5.1 Conduct orientation RE: GIP assignments and duties

None 1 day Alma C. Timtiman PESO Manager



6. Proceed to the Office assignment

6.1 Endorse GIP Workers to their office assignments



TO T A L None 3 days, 1 hour and 5 minutes


8. Emergency Employment Program

Service Information: TUPAD or Tulong Panghanapbuhay sa Ating Disadvantaged/Displaced Workers is a community-based package of assistance that provides emergency employment for displaced workers, underemployed and seasonal workers, for a minimum period of ten (10) days but not to exceed a maximum of 30 days, depending on the nature of work to be performed.

Office or Division: Employment Facilitation & Livelihood Development Classification: Simple Type of Transaction: G2C Who may avail: Underpriviledge residents of the barangay

CHECKLIST OF REQUIREMENTS WHERE TO SECURE OSEC Form DOLE/LMD-PESO Acknowledgement of Undertaking (Pagkilala sa Paggawa) DOLE/LMD-PESO Daily Time Record (DTR) Beneficiary Accomplishment Report Beneficiary



1. Register and fill-up the OSEC Form C

1.1 Collect the fully accomplished OSEC Form C from the client

None 2 Minutes Jaireh Faye M. Salazar Youth Development Asst I

2. Submit fully accomplished OSEC Form C

2.1 Check the completeness of the information written in the OSEC Form C

None 5 Minutes Chona M. Marciano Senior Manpower Development Officer III

3. Sign the Acknowledgement of Undertaking

3.1 Preparation of Acknowledgement of Undertaking

None 1 Day Chona M. Marciano Senior Manpower Devlopment Officer III

4. Wait for the Orientation 4.1 Submit the qualified list of beneficiaries for Approval of the Local Chief Executive

4.2 Submission of Final List of Beneficiaries to DOLE Field Office

None 1 Day

10 Minutes

Provincial Governor


5. Attend Orientation and Briefing

5.1 Documentation and Monitoring

5.2 Schedule pay-out

None 1 Day Beverly R. Rodil Admin Asst. II

T O T A L None 3 days and 17 minutes


9. Overseas Filipino Worker Reintegration Assistance

Service Information: The Overseas Workers Welfare Administration (OWWA)’s Reintegration Program covers two major components-economic and psycho-social. The economic component includes social preparation programs for livelihood projects or community-based income generating projects, skills training and credit facilitation and lending. Activities may take place while overseas to prepare workers for the reintegration and upon return to the Philippines.

The Psycho-social components includes community organizing program or organizing of OFW family circles and services like social counseling, family

counseling, stress debriefing, and training on capacity building, value formation. OWWA Philippines Loan is part of Reintegration Program chiefly intended to provide OWWA member-OFWs with financial alternatives

Office or Division: Skills Registry and Labor Market Information Classification: Simple Type of Transaction: G2C Who may avail: Overseas Filipino Workers (Land based and Sea based)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Passport (1 xerox copy) OFW Applicant/DFA OWWA Membership Form OFW Applicant/OWWA Employment Contract (if any) OFW Applicant/Recruitment Agencies Case Intake Form LMD-PESO Office



1. Approach Staff, inquire about the program and submit the corresponding requirements.

1.1 Verify requirements 1.2 Interview applicants and

prepare Case Intake Sheet Form

1.3 Prepare referral letter for OWWAs action

1.4 Review and approve Referral Letter

None 5 Minutes 30 Minutes

5 Minutes

10 Minutes



2. Wait for the issuance of Referral Letter

2.1 Issue Referral Letter to the applicant and advise them to proceed to OWWA Marinduque Field Office


T O T A L None 1 Hour, 40 Minutes


10. OFW Dependent Educational Assistance

Service Information: The Overseas Workers Welfare Administration (OWWA) offers scholarship grants and educational programs to assist dependents of the Overseas Filipino Workers (OFW) members. OWWA offers scholarship grants and educational programs for OFW dependents. Few of which are the following:

College Degree Scholarship Grants for OFW dependents; Education for Development Scholarship Program (EDSP)

Scholarship grant offered to qualified dependents of active OWWA members who intend to pursue a 4-5 year baccalaureate course in any preferred colleges/universities; Financial assistance of Php 60,000.00 per school year OFW Dependents Scholarship Program (ODSP) Educational assistance of Php 20,000.00 per school year to qualified dependent on an active OWWA member-OFW whose salary is not more than US$ 600.00 Educational Assistance through Scholarship in Emergencies (EASE) Educational Assistance of PHP 10,000.00 per annum for a maximum period of 4 years to qualified dependent of an OWWA member with an active membership status at the time of their repatriation to the country from the declaration of outbreak (COVID 19) on 01 February 2020.

Office or Division: Skills Registry and labor Market Information Classification: Simple Type of Transaction: G2C Who may avail: Dependents of OFW

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Passport of OFW (1 xerox copy) OFW Dependent Applicant/DFA OWWA Membership Form of OFW (1 xerox copy) OFW Dependent/OWWA School Report Card School currently attending EDSP Form 1 LMD-PESO Office



1. Approach staff and inquire about the program

1.1 Give brief information relative to the scholarship programs.

1.2 Prepare Referral Letter for OWWAs action

1.3 Review and approve Referral Letter

None 30 Minutes

5 Minutes

10 Minutes


Kriseth F. Grimaldo

Admin Asst. III



2. Wait for the issuance of Referral Letter

2.1 Issue Referral Letter to the client and advise to proceed to the OWWA Marinduque Field Office



11. Livelihood Assistance

Service Information: DOLE Integrated Livelihood Program (DILP) or Kabuhayan Program – A Flagship program of the DOLE that provides grant assistance for capacity- building on livelihood and entrepreneurial ventures of self- employed workers who are unable to earn sufficient income, unpaid family workers, low waged and seasonal workers, workers displaced or to be displaced, marginalized and landless farmers, marginalized fisher-folks, women and youth, person with disability, senior citizens, indigenous people, victims of armed conflicts and parents of child laborers.

Office or Division: Employment Facilitation & Livelihood Development Classification: Simple Type of Transaction: G2C Who may avail: Interested group/individual, ambulant vendor, informal sectors, PWDs and other groups

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Client Form LMD-PESO Beneficiary Profile LMD-PESO Referral Letter LMD-PESO



1. Approach Staff and inquire on how to avail livelihood assistance

1.1 Briefing on availment as well as different livelihood programs together with the required documents

1.2 Endorse to the PESO Manager for interview

None 10 Minutes

2 Minutes

Chona M. Marciano Senior Manpower Development Officer


2. Attend interview 2.1 Interview and endorsement for Barangay Visitation

2.2 Conduct of Barangay Visitation

2.3 Prepare recommendation


Chona M. Marciano Senior Manpower Development Officer


T O T A L None 1 Day and 27

Minutes


12. On the Job Training

Service Information: A training program for students designed to immerse them in a work environment relevant to their courses in the attempts to learn productivity in, knowledge on, and respect for the workplace.

On-the-Job Training program are course requirements providing an opportunity to not only apply the theories, principles and ideas learned in the academe but also enhance the technical knowledge, skills and attitudes of students towards work necessary for satisfactory job performance.

On the Job Training Programs also serve as venue where students earn experience in career positions relevant to their choice of economic degrees as well as open up other future career choices towards gainful employment.

Office or Division: Employment Facilitation and Livelihood Development Division Classification: Simple Type of Transaction: G2C, G2B, G2G Who may avail: Requesting Schools and Graduating College students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request Requesting School Endorsement Letter LMD-PESO Attendance Form LMD-PESO Student Information Sheet LMD-PESO NSRP Form LMD-PESO



1. Register and Present Letter Request from school

1.1 Receive letter and assist in logbook registration


2. OJT Fill-up Attendance form, Student Information Sheet and NSRP forms

2.1 Assist (if needed) the OJTs in filling up the forms

None 15 Minutes Beverly R. Rodil Admin Asst. II

3. Attend interview and orientation

3.1 Conduct interview and orientation RE: OJT assignments and duties

None 30 Minutes Alma C. Timtiman PESO Manager Beverly R. Rodil Admin Asst. II

4. Wait for the issuance of Endorsement Letter

4.1 Prepare endorsement letter to different offices of the Marinduque Provincial Government

4.2 Affix signature at the endorsement letter by PESO Manager

None 5 Minutes

2 Minutes





5.1 Indorse OJTs to their Office assignments



T O T A L None 1 Hour, 27 Minutes

13. Work Immersion Assistance

Service Information: Work Immersion is one of the course requirements for graduation. A Senior High School student has to undergo Work Immersion in an industry that directly relates to the student’s postsecondary goal. Through Work Immersion, the students are exposed to and become familiar with work-related to their field of specialization to enhance their competence. Specifically, the students are able to: (i) gain relevant and practical industrial skills under the guidance of industry experts and workers; (ii) appreciate the importance and application of the principles and theories taught in school; (iii) enhance their technical knowledge and skills; (iv) enrich their skills in communications and human relations; and (v) develop good work habits, attitudes, appreciation, and respect for work. These prepare them to meet the needs and challenges of employment of higher education after graduation.

Office or Division: Manpower Training and Development Division Classification: Simple Type of Transaction: G2G, G2B, G2C Who may avail: Requesting School and Graduating College Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request Requesting School Endorsement Letter LMD-PESO Attendance Form LMD-PESO Student Information Sheet LMD-PESO NSRP Form LMD-PESO



1. Register and Present Letter Request from school

1.1 Receive letter request and assist in logbook registration


2. Senior High School fill-up Attendance Form, Student Information Sheet and NSRP forms

2.1 Assist (if needed) the Work Immersion in filling-up of the forms



3. Attend interview and orientation

3.1 Conduct interview and orientation RE: Work Immersion assignments

None 30 Minutes Alma C. Timtiman PESO Manager Beverly R. Rodil Admin Asst. III

4. Wait for issuance of Endorsement Letter

4.1 Prepare Endorsement Letter to different offices of the Marinduque Provincial Government

4.2 Affix signature at the Endorsement Letter by PESO Manager

None 5 Minutes

2 Minutes




5.1 Indorse Work Immersion to their Office assignments


Jaireh Faye M. Salazar

Youth Development Asst. I T O T A L 1 Hour & 27

Minutes

Provincial Tourism Office (External Services) 57

Provincial Tourism Office

(External Services)


1. Original/Renewal of Application of Accreditation of Accommodation Establishments: Service Information

Office or Division: Provincial Tourism Office Classification: Simple Type of Transaction:

G2B

Who may avail: Hotel, Resorts and Accommodation Establishments Owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter of Intent to Operate Provincial Tourism Office or DOT Website Self-Assessment Form Provincial Tourism Office or DOT Website Mayor’s Permit/Business License Mayor’s Office/Business Licensing Office Business Name Certificate/Certificate of Registration DTI for Sole Proprietorship, SEC, CDA Comprehensive General Liability Insurance Policy LBP, PNB, RCBC Application Form Provincial Tourism Office or DOT Website



1. Sign in the Logbook 1. Assist in registering in the Visitor’s Logbook and refer to Tourism Operations Officer

None 5 Minutes Admin Aide- Provincial Tourism Office

2. Secure Letter of Intent to Operate Format, Self- Assessment Form, Application Form

2.1 Give Letter of Intent to Operate Format, Self-Assessment Form and Application Form 2.2 Guide in filling-up the form

None 15 Minutes

30 Minutes

Tourism Operations Officer


3. Show the accomplished Letter of Intent to Operate, Self-Assessment Form and Application Form

3. 1 Check the completeness and accuracy of the accomplished Letter of Intent to Operate, Self-Assessment Form and Application Form: 3.2 Check the completeness of the

Supporting Documents. 3.3 Give the complete name and address where to file the Application Form for Accreditation with the supporting documents

None

None

None

30 Minutes

15 Minutes

15 Minutes




T O T A L 1 Hour & 50

Minutes


2. Preparation of Endorsements & Referrals for various requests. Service Information


G2C

Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request for Assistance



Submit Letter Request for Assistance/Referrals/Endorsements

Receive, acknowledge and records the submitted requests

None 5 Minutes Admin. Aide

Acknowledge/Receive the Endorsement/Referral Letter

Present/Submit to the Provincial Tourism Officer for approval. Prepare and encode letter for signature of the Provincial Tourism Officer

None 5 Minutes

10 Minutes

Admin. Aide

Acting Admin. Officer

Records the Endorsement/Referral Letter or Certification. Hand-in the endorsement, referral letter or certification for agencies concerned to the client or requesting party

None

None

5 Minutes

5 Minutes

Admin. Aide

Admin. Aide



3. Provision of Technical Assistance to Tourism Related Establishments. Service Information

Office or Division: Provincial Tourism Office Classification: Highly Technical Type of Transaction:

G2C

Who may avail: Tourism Related Establishments CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request Client



Submit Letter Request Receive, acknowledge and records the submitted requests

None 5 minutes Receiving Staff

Approach the Provincial Tourism Officer for Preliminary Interview

Give the request to the Provincial Tourism Officer for assessment

None 5 minutes Provincial Tourism Officer

Refer to the Technical Staff None 5 minutes Provincial Tourism Officer Approach the concerned Technical Staff Technical Staff interviews clients and

documents needed assistance. Confirm the clients if the actions to be taken is acceptable

None 2-4 hours Technical Staff

Leave the office and wait for result of action taken

Technical Staff commit to the client the actions to be taken

None 5 minutes Technical Staff

Technical Staff review, analyze and prepare proposals, activity design and other appropriate actions.

None 8-24 hours Technical Staff

Technical Staff submits and discuss with the Provincial Tourism Officer the recommended actions to be taken

None 4 hours Technical Staff

Provincial Tourism Officer recommends approval

None 1 hour Provincial Tourism Officer

Records the documents and submit to the Provincial Governor’s Office

None 5 minutes Admin Aide

Discuss with the Provincial Governor’s Office re: Recommendations/Proposal

None 4 hours Provincial Tourism Officer


Inform the clients in writing of the result of action taken whether approved/disapproved

None 30 Minutes Provincial Tourism Officer

T O T A L *37 Hours & 55 Minutes

4. Issuance of Certification & Endorsement Letters Service Information:


G2G

Who may avail: Provincial Tourism Office’s Officers, staff including Jos and COS CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request Form



Client submits request form Receive and records the request None 5 Minutes Receiving Staff Endorse the request form to the

Provincial Tourism Officer or directly to the Acting Admin Officer


Prepare the necessary documents requested

None 30 Minutes Acting Admin. Officer

Approve and signs the documents requested

None 10 Minutes Provincial Tourism Officer

Records the documents requested and give to the requesting officer/staff


Gives Feedback and Complaints Form to the client


Answer and submit/drops the feedback and complaints form to the designated box. Receives the requested documents.


T O T A L 1 Hour & 10 Minutes

Provincial Warden’s Office (External Services) 62

Provincial Warden’s Office

(External Services)


1. Visitation Services Service Information

Office or Division: Administration/Operation Classification: Simple Type of Transaction:

G2C

Who may avail: Relatives, Friends, Counsel of Inmates CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Valid Identification (ID) or CTC



Proceed to the receiving area and log in the Visitor’s Logbook

1 Minimum health standard protocols must be implemented including wearing of face mask, face shield and disinfectant.

2 The Guard on duty gives the logbook

None

1 Minute

1 Minute

Guard on Duty Guard on Duty

Submit the accomplished Visitor’s Logbook Receive and evaluate the identity of the visitor None 1 Minute Guard on Duty

Proceed to the search area for frisking, search and other SOPs on Jail Visitation

Visitor is subjected to body search and his/her belongings such as mobile phones, etc are to be kept by the Guard on Duty who will issue the proper control tag

None 3 Minutes Guard on Duty

Proceed to the Visiting Area

1 Provide the visitor with a short briefing on basic rules and regulations, Observe Physical Distancing

2 Give the Visitor’s Tag to the visitors


Upon termination of visiting time, proceed to the receiving area to surrender the visitor’s tag

Return the personal belongings of the visitor

None 1 Minute Guard on Duty

T O T A L 9 Minutes


2. Issuance of Certificate of Detention Service Information

Office or Division: Admin/Personnel Classification: Simple Type of Transaction:

G2C

Who may avail: Relative of Inmates, Inmates, Court & Other Government Agencies CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request Letter Court



Proceed to Jail Admin/Records Section 1.1Implement Minimum Health Standard Protocols including wearing of face mask & face shield and disinfectant; 1.2Retrieve Inmate Records from the files; 1.3Prepare Certificate of Detention; 1.4Warden signs Certificate of Detention

None 1 Minute

5 Minutes

5 Minutes

2 Minutes

Guard on Duty

Admin/Personnel

Admin/Personnel

Admin/Personnel

Receive the Certificate of Detention Issue the Certificate of Detention to clients

None 1 Minute Admin/Personnel



3. Commitment of an Inmate Service Information

Office or Division: Personnel/Operation Classification: Simple Type of Transaction:

G2C

Who may avail: Court, PNP, etc CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Commitment Order from RTC, Turn-over Letter/Medical Certificate Form



Committing Officers proceeds to Guard on Duty and present the documents together with the inmates in tow in handcuff.

1 Implement Minimum Health Standards by wearing face mask, face shield and disinfectant;

2 Guard on Duty examines the documents presented if in order and receive the documents presented

3 Assigns the inmates to a cell 4 Conduct searching procedures

on inmates personal belongings

None 1 Minute

3 Minutes

3Minutes 3 Minutes

Guard on Duty

Guard on Duty

Shift in charge/jail Personnel


4. Release of an Inmate Service Information:

Office or Division: Operation/Personnel Classification: G2C Type of Transaction:

Simple

Who may avail: Inmates, Relatives, Custodian of Inmate, Court Officer CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Release Order from the Honorable Court/Judge Court




Court Officer proceed to the Admin Section and hand-in the Release Order issued by the Presiding Judge

1 Implement Minimum Health Standard Protocols by wearing face mask, face shield and disinfectant

2 Receives the Release Order presented by the Court Officer

3 Examines the documents as to its authenticity

4 Examines and review the inmates records and file for any pending case/s If inmate/s has no pending case/s based on the file, he/she is now free to leave the jail

None 1 Minute

2 Minutes

15 Minutes

10 Minutes

Guard on Duty

Guard on Duty Warden/Admin Personnel Warden/Admin Personnel


5. Data Provision/Assistance to Students/Researchers and their studies related to jail/Inmates records Service Information

Office or Division: Admin Classification: G2C Type of Transaction:

Simple

Who may avail: Students, Researchers, etc. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Formal Request Parties involved



Clients submit request to the Admin 1 Implement Minimum Health Standard Protocols by wearing face mask, face shield and disinfectant

2 Personnel verify the clients

None 1 Minute

3 Minutes

Guard on Duty

Personnel/Admin/Warden


identity and receives the request

3 The request will be referred to the Provincial warden for evaluation, if the needed information is available, it will be prepared

30 Minutes

Admin/Personnel

Received the data requested 3 Minutes Admin/Personnel T O T A L 37 Minutes

6. Grant Permission to conduct: Medical/Dental Missions, Religious Groups, Educational/Vocational/skills and Livelihood Programs & Donations Service Information:

Office or Division: Admin Classification: Simple Type of Transaction:

G2C

Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Formal Request Group/Organization CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON RESPONSIBLE The client submit formal request or advise the Jail Management of their intentions

1. Implement Minimum Heat Standard protocols by wearing face mask, face shield and disinfectant;

2. Forward the request to the Provincial warden for proper evaluation to determine if the request can be accommodated;

3. Advised the client to coordinate with the Warden for proper orientation on the jail Rules and protocols in the conduct of activities;

4. Observe Physical Distancing

None 1 Minute

5 Minutes

(Approval of request)

Duration depends on the clients target time of activity

Guard on Duty

Guard on Duty/Admin

Guard on Duty/Admin

Guard on Duty T O T A L 6 Minutes


7. Transfer of Inmates (New Bilibid Prison, Muntinlupa/ National Center for Mental Health) Service Information:

Office or Division: Admin/Personnel Classification: Simple Type of Transaction:

G2C

Who may avail: Court Officers CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Commitment Order from the Honorable Court/Judge Court CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON RESPONSIBLE Court Officer proceeds to the admin section and hand in the commitment order and other documents issued by the Presiding Judge

1. Implement Minimum Health standard Protocols by wearing face mask, face shield and disinfectant;

2. Forward the Commitment Order and other documents to the Provincial warden;

3. The Provincial Warden assigns

jail guards who will escort the inmates;

4. Request Travel Order from the

Office of the Governor; 5. Commit the inmate to the a)

NBP b) NCMH 1.6 Submit Post Travel report

None 1 Minute

30 Minutes

One (1) day upon

receipt of the Commitment Order

from the Hon. Judge/Court

Three (3) Days

duration of Activity Two (2) Days upon

return

Guard on Duty

Admin/Personnel

Provincial Warden Escorting Team/Assigned Jail Personnel Escorting Team

Human Resource Management Office (External Services) 69

Human Resource Management Office (External Services)


1. Issuance of Certifications, Service Records, Leave Credits Service Information

Office or Division: Human Resource Management Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Two (2) valid Government IDs, Receipt for requested documents Provincial Treasurer’s Office (PTO)- Receipt



Sign in to Logbook and present valid government identification Fill up request form Present OR of payment for the documents requested Receive documents requested

Issue pro forma request form for the kind of service being requested Verify recent records and prepare the requested documents

Submit documents for signature of HRMO/Authorized representative Hand in/release documents requested

PHP 50.00/page

3 Minutes

*4 Hours – 1

Day

5 Minutes

3 Minutes

Angela V. Opao Admin. Aide IV

Angela V. Opao Admin. Aide IV Rona DL Palomares Admin. Officer. III

Angela V. Opao

Admin. Aide IV Debbie L. Medina Admin. Officer IV Fe Corazon E. Recalde PGDH (PHRMO) Angela V. Opao Admin. Aide IV

T O T A L * *Depending on the kind of documents requested


2. Recruitment, Selection and Placement Service Information: The greatest asset of an organization is its personnel. All applicants undergo the process of recruitment, selection and placement to determine their

qualification for the position.

Office or Division: HRMO Classification: Complex Type of Transaction: G2C, G2G Who may avail: Internal and External clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Publication of Position CSC Website, CSC Bulletin, HRMO



The applicant applies for the published position

HRMO receives the application None 5 mins. Ms. Angela V. Opao Admin. Aide IV

The applicant’s application is pre-assessed if qualified

10 mins. Ms. Marion M. Monroyo Admin. Officer IV

Mrs. Digna L. Jandusay Supervising Admin. Officer

List of shortlisted candidates is prepared

1 hour Ms. Marion M. Monroyo Admin. Officer IV

The applicant waits for notice of examination and HRMPSB evaluation

HRMO notifies the applicant thru a letter if he/she is qualified to the position or not.

After 15 days publication

Ms. Marion M. Monroyo Admin. Officer IV

Authority to be filled Notice to evaluators and applicants are prepared for signature of Appointing Authority and PHRMO respectively

1 hour Ms. Marion M. Monroyo Admin. Officer IV

Profiling of candidates 1 hour Ms. Marion M. Monroyo Admin. Officer IV

The applicant comes to the office if notified for examination

Before the conduct of examination, HRMO personnel makes an orientation about the position to determine if the applicant is really decided to take the responsibility

10 mins. Personnel in the Appointment Division


On the scheduled date, the applicant comes back for HRMPSB evaluation

HRMPSB leader initiates to introduce the evaluators to the applicant to become at ease. Then continues with the panel interview

1 day HRMPSB members

Waits for notice if selected Evaluation Result is prepared for signature of HRMPSB

1 day Ms. Marion M. Monroyo Admin. Officer IV

Appointing Authority selects from among the candidates


Certification of who is selected is prepared for signature of HRMPSB

10 minutes Ms. Marion M. Monroyo Admin. Officer IV

The selected candidate is advised to get clearances

10 minutes Ms. Marion M. Monroyo Admin. Officer IV

The candidate submits the clearances to HRMO

If documents are complete, appointment with supporting documents is prepared.

2 hours Ms. Marion M. Monroyo Admin. Officer IV

Checking of appointment and supporting documents

30 minutes Mrs. Digna L. Jandusay Supervising Admin. Officer

Oath-taking On the availability of the Appointing

Authority

Mr. John Andro M. Fermin Admin. Asst. II

The candidate acknowledges the receipt of appointment

HRMO gives copy of appointment to the new employee

After the oath-taking

Announcement of new/promoted/transferred employees

1 day after oath-taking


On-boarding or orientation of new employees is done by HRMO

On the first day of assumption of duty

within 1 hour

Personnel from Appointment, Training and PBAID Divisions

Appointment papers and supporting documents submitted to CSFO

On or before 30th day from issuance

Liaison Officer


3. Confirmation of GSIS Loans Service Information

Office or Division: Human Resource Management Office Classification: Simple Type of Transaction: G2G Who may avail: All provincial government employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE



Verify and apply loans in the GSIS Kiosks. Once verified, secure Certificate of Net Take Home Pay from Accounting Office Proceed to Agency Authorized Officer (AAO) at the HRM Office and present certificate of net take home pay for confirmation of Loan

View in the computer the name of the member who has availed the loan Confirm Loan

None

5 Minutes

5 Minutes

Rona DL. Palomares Admin. Officer III Records Officer Agency Authorized Officer (AAO)


Provincial Planning & Development Office (External Services) 74

Provincial Planning & Development Office

(External Services)


1. Financial Assistance to Local Government Units (LGUs) Service Information: The Office of the Governor provides financial assistance to Non-Government Organizations, barangay Local Government Units, Municipal

Local Government Units, and this office is tasked to facilitate such assistance. Assistance shall be used to support local priority projects as well as to recognize the achievements of the LGUs and NGOs

Office or Division: Plans, Program and Statistics Division Classification: Simple Type of Transaction:

G2G, G2C

Who may avail: Municipal Local Government Unit, Barangay Local Government Unit, Non-Government Organization and People’s Organization only

CHECKLIST OF REQUIREMENTS WHERE TO SECURE LGUs (Municipal & Barangay)

1. Letter Request 2. Municipal/barangay resolution 3. Project proposal 4. DED (if needed)

Prepared by the requesting party and hand-carried to the PPDO

Cooperative/Organizations: 1. Letter Request 2. Resolution 3. Organizational Structure 4. Project Proposal

Prepared by the requesting party and hand- carried to the PPDO

Memorandum of Agreement (MOA) Prepared by the PPDO, signed by the requesting party and LCE



Present the mandatory requirements with endorsement by Office of the Governor

Record Letter Request endorsed by the Office of the Governor

None 2 Minutes Anna Christina B. Ibahan Administrative Officer III

Check and review the submitted Proposal as to its completeness and compliance Prepare Memorandum of Agreement (MOA)

None 5 Minutes Arnel L. Morales Planning Officer IV

Sign the Memorandum of Agreement (MOA)

Facilitate signing of MOA between the requesting party and the LCE

None 1 Day Arnel L. Morales Planning Officer IV


Endorse to the Sangguniang Panlalawigan the prepared MOA for ratification

None 1 Hour Arnel L. Morales Planning Officer IV

Anna Christina B. Ibahan Administrative Officer II

Record document and transmit to the Office of the Governor for signature

None 2 Minutes Anna Christina B. Ibahan Administrative Officer II

Notify client on the status of request None 1 Minute Arnel L. Morales Planning Officer IV

T O T A L 1 Day, 1 Hour & 10 Minutes

2. Incentives Payment Service Information: The Provincial Government of Marinduque recognizes and rewards provincial representatives who excelled in various academic and sports

competitions at the regional, national and international levels by giving monetary awards for bringing pride, honor and prestige to the province.

Office or Division: Provincial Planning and Development Office Classification: Simple Type of Transaction:

G2G, G2C

Who may avail: Educational Institutions, Private Sectors and Non-Government CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request signed by the Schools Division Superintendent or President/School Directors endorsed by the Office of the Governor

Prepared by the requesting party within ten (10) days upon arrival from the competition

List of Recipients issued by DEPEd, CHED, ALS Head of Office Prepared by the requesting party Proof of Award received Prepared by the requesting party



Present the mandatory requirements with endorsement by the Office of the Governor

Record Letter Request and endorse documents to employee responsible


Review documents, verify and evaluate if it falls within the authorized contest categories in coordination with DEPEd

None 30 Minutes Frederie P. Perlas Administrative Aide VI


Prepare AIMB certificate None 5 Minutes Frederie P. Perlas Administrative Aide VI

Facilitate signing of the AIMB certificate with seven (7) signatories

None 2 Days Frederie P. Perlas Administrative Aide VI

Prepare payment documents (Obligation Request, Disbursement Vouchers)

None 5 Minutes Frederie P. Perlas Administrative Aide

Endorse documents to OIC-PPDO for review and signature

None 2 Minutes Marian M. Cunanan, ENP,PPDO

Record document and transmit to the Office of the Governor for signature


Notify the client on the status of the document/request

None 1 Minute Frederie P. Perlas Administrative Aide VI

T O T A L

2 Days & 46 Minutes

3. Monitoring & Inspection of Government Projects Service Information: The Monitoring and Evaluation Division is mandated to monitor, assess and evaluate the Provincial Government Projects implementation of

the different development programs, projects and activities of the Marinduque Provincial Government. Thus, reports prepare and assess the substantial completion of the implemented projects according to the approved development plan for consideration of the finance committee.

Office or Division: Monitoring and Evaluation Division Classification: Simple Type of Transaction: G2G Who may avail: Government offices with Priority Development Projects funded by the Local Government and National Agencies

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Request for Inspection Prepared by the requesting party and hand carried to PPDO Approved Program of Works/ Detailed engineering Design (DED)

Prepared by Requesting Party

Scope of Work Prepared by Requesting party Back-up Computation Prepared by Requesting party Suspension (if any) Prepared by Requesting party As built plan Prepared by Requesting party SWA Prepared by Requesting party Billing Prepared by Requesting party


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

Requesting party shall present the mandatory requirements to the Administrative Section

Endorse documents to employee responsible


Schedule inspection and notify the client about the schedule of inspection

None 5 Minutes Alex M. Marquez Project Development Officer IV

Conduct Site Inspection/Monitoring and Evaluation For special project: Geotagged Photos/Route shoot

None 1 day Alex M. Marquez Project Development Officer IV Christine M. Mendoza Project Evaluation Officer II Richard B. Calub Administrative Assistant II

Print photos of project None 5 Minutes Richard B. Calub Administrative Assistant II

Prepare and sign Project Inspection/Monitoring and Evaluation Report document

None 30 Minutes Alex M. Marquez Project Development Officer IV

Endorse document to OIC-PPDO for signature

None 1 Minute Marian M. Cunanan, ENP PPDO

Record document and transmit back to requesting office

None 2 Minutes Christine M. Mendoza Project Evaluation Officer II

T O T A L

1 Day & 45 Minutes


4. Online Review of Municipal Gender & Development Plans Service Information: The DILG and BLGD have developed an online system that will streamline the review process. LGU is mandated to adopt the process to

eliminate the time on repeated delivery and signing of documents until the DILG endorses it. Likewise, Municipal GPB shall conform with the guidelines set by the national laws on GAD and should be reflected in the approved GAD Plan and Budget and the Annual Investment program of the Provincial Government of Marinduque.

Office or Division: Special Project Division Classification: Complex Type of Transaction: G2G Who may avail: Municipal Local Government Unit (MLGU)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE GAD Plan and Budget GAD Plan and Budget Monitoring System portal provided and manage by the DILG GAD Accomplishment Report GAD Plan and Monitoring System Portal provided and managed by the DILG


Submit the GAD Plan and Budget and Accomplishment Report to GAD Plan and Budget System (GPBMS) Portal

Sign in to GAD Plan & Monitoring System (GPBMS);

a. Check and review the submitted mandatory requirements as to its

completeness and compliance

b. Prepare endorsement letter

None

5 Days

Rocy F. Moreno, Enp, Project Development Officer II

OIC-PPDO sign the endorsement None 1 Minute Marian M. Cunanan, Enp PPDO

Track documents using the GPBMS portal

Endorse GPB to DILG Provincial Office for review

None 10 Minutes Rocy F. Moreno, Enp Project Development Officer II

T O T A L

5 Days & 21 Minutes


5. Review of Proposals under Gender and Development (GAD) Fund. Service Information: The GFPS is tasked to ensure and sustain the LGU’s critical consciousness in supporting gender and development, women’s empowerment

and responding to gender issues. The proposed project should conform with these guidelines set by the national laws on GAD and should be reflected in the approved GAD Plan and Budget and the Annual Investment Program of the Provincial Government of Marinduque.

Office or Division: Special Project Division Classification: Simple Type of Transaction: G2G Who may avail: Provincial Local Government Unit with existing GAD Funded Projects

CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Non-Infra Projects:

A. Client-Focused and Organization Focused PPAs: 1. Project Brief B. Attributed PPAs 1. Project Brief 2. HGDG

Prepared by requesting party and hand carried to PPDO (Project Brief and HGDG format can be provided by the office)

Additional requirements for infra related projects: 1. POW 2. DED 3. Detailed Estimate 4. Time Schedule Chart 5. Technical Specifications

Prepared by the requesting party and hand carried to PPDO


Present the mandatory requirements to the administrative section

Record document received and forward to the Special Projects Division


a.Check and review the documents as to its completeness and compliance b.Initialed by the reviewing officer, properly recorded and forwarded to OIC-PPDO for signature

None 1 Day Rocy F. Moreno, EnP Project Development Officer II

OIC-PPDO review and sign proposal

None 2 Minutes Marian M. Cunanan, Enp PPDO

Record document and transmit back to the requesting office

None 2 Minutes Anna Christina B. Ibahan- AO II Eulalia L. Tuazon- Admin. Aide I



6. Review of Proposals under 20% Development Fund

Service Information: One of the functions of the Plans, Program and Statistics Division of PPDO is to review proposals under the 20% Development Funds submitted by Local Government Units. This confirms that the proposed project is listed in the priority development projects, particularly in the approved Annual Investment Plan (AIP) and Local Development Investment Plan (LDIP) of the province. Also, review of proposals is necessary to ensure that the funds are optimally utilized to help achieve the desired socio-economic development and environmental outcomes of the LGU Office or Division: Plans, Programs and Statistics Division Classification: Simple Type of Transaction: G2G Who may avail: All offices with approved 20% Development Projects

CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. For Infra Related Projects: 1. Program of Works 2. Detailed Engineering Design 3. Detailed Estimate 4. Time Schedule Chart 5. Technical Specification 6. Comprehensive Project Profile/ 7. Project Brief

Prepared by the requesting party and hand carried to PPDO (CPP/Project Brief format can be provided by the office

B. For Non-Infra projects: 1. Comprehensive Project Profile/

Project Brief

Prepared by requesting party and hand carried and or email to PPDO (format can be provided by the office.


Present the mandatory requirements to the administrative section

Record documents receive and forward to concerned personnel


a. Check and review the documents as to completeness and compliance b. Initialed by the reviewing officer, properly recorded, initialed and forwarded to OIC-PPDO for signature

None 1 day Arnel Morales Planning Officer IV

Christine M. Mendoza

Project Evaluation Officer II


OIC-PPDO review and sign proposal

None 5 Minutes Marian M. Cunanan, EnP PPDO

Record documents and transmit back to the requesting office


T O T A L None 1 Day & 9 Minutes

7. Securing Data/Maps/Plan and other Documents for Research/Proposal and other Purposes

Service Information: This office maintains and updates the Provincial Data Bank on prevailing socio-economic profile, annual reports, provincial plans including several types of maps of the Province of Marinduque. These data are collected on a yearly basis from various offices that are generators of primary data. Once organized, processed and analyze, these data form part of the essential baseline data for planning and programming of government offices, academe, business sectors and those who undertake various type of research works.

Office or Division: Plans, Program and Statistics Division and Special Project Division Classification: Simple Type of Transaction: G2C, G2G, G2B Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request from requesting party Prepared by requesting party and hand-carried or emailed to PPDO

([email protected])

CLIENT STEPS AGENCY ACTIONS FEES

TO BE

PAID PROCESSING TIME PERSON RESPONSIBLE

Present Letter Request Stamped-received, record documents received and refer to concerned personnel


Directed to proceed to the concerned staff of the Division For soft copy: Client provide own data storage device such as CD or USB flash drive or email address

The Division facilitates the requested data either on hard/or soft copy as follows: SEP/Annual Report



For hard copy: a. Client leave an ID card if

documents are to be photocopied

b. Log in the record book and client sign in before handing the documents (documents must be returned within the day)

AIP/LDIP/POPS Plan PDPFP/ELA/GAD Plan and Budget MAPS/CBMS data

None None

None

5 Minutes 5 Minutes

3 Days

Arnel L. Morales Planning Officer IV Rocy F. Moreno, EnP Project Development Officer II Richard B. Calub Administrative Assistant III

Present the borrowed hard copy documents

Personnel give back client ID, sign entry in logbook and mark “returned”


T O T A L None 3 Days & 17 Minutes

Provincial Planning & Development Office (Internal Services) 84

Provincial Planning & Development Office (Internal Services)


1. Annual GAD Accomplishment Report Preparation Service Information: The report carries Gender and Developmental achievements of the Provincial Government anchored to the province GAD

Plan and Budget. The purpose is to provide information to the public as part of the good governance transparency. GAD Annual Report is submitted to the Department of the Interior and Local Government and to the Commission on Audit on or March 31 of the current year.

Office or Division: Special Project Division Classification: Highly Technical Type of Transaction:

G2G


Letter Request/ Memorandum Prepared by PPDO Office GAD Accomplishment Report-DILG Format with Narrative Report and HGDG if PPA is attribution.

Marinduque Provincial Government Offices


Prepare Letter Request/Memorandum for the submission of Office GAD Accomplishment Report

None 30 Minutes Rocy F. Moreno, Enp Project Development Officer II

Offices comply on or before specified date

Transmit letter/memo to all concerned offices

None 3 Days Anna Christina B. Ibahan Administrative Officer II Eulalia L. Tuazon Administrative Aide I

Submit Office GAD Accomplishment Report

Record Office GAD Accomplishment Report receive and forward to the concerned personnel


Consolidate, Edit/Format, print and pack GAD Accomplishment Report

None 15 Days Rocy F. Moreno, Enp Project Development Officer II

Review documents for finalization

None 1 day Marian M. Cunanan, Enp PPDO


Encode GAD Accomplishment Report to GAD-PBMS

None 1 Day Anna Christina B. Ibahan Administrative Officer II

T O T A L None 20 days & 32 Minutes

*Annual GAD Accomplishment Report Preparation for multi-stage processing. 2. Annual Report Preparation

Service Information: Annual Reports provide a fundamental overview of the Provincial Government of Marinduque for the past year. The Report carries commendable achievements of the Provincial Government anchored to the Administration’s developmental agenda. The purpose is to provide information to the public as part of good governance transparency. It is submitted to the Department of the Interior and Local Government to the Commission on Audit on or before March 31 of the current year.

Office or Division: Plans, Program and Statistics Division Classification: Complex Type of Transaction:

G2G


Letter Request/Memorandum Prepared by the PPDO Office Annual Accomplishment Report Marinduque Provincial Government Offices


Prepare Letter Request/ Memorandum for the submission of Office Annual Report



Transmit letter/Memo to all concerned offices

None 3 Days Anna Christina B. Ibahan Administrative Officer II

Submit Office Annual Report Record Office Annual Report received and forward to concerned personnel


Consolidate Office Annual Reports and edit/format, print and pack Annual Report

None 15 days Statistician II

Review documents for finalization None 1 day Marian M. Cunanan, Enp PPDO

Provide storage device for soft copy documents

Furnish concerned offices and the concerned National Agency

None 4 Hours Statistician II

T O T A L None 14 Day, 4 Hours & 32 Minutes


3. Compliance to Requirements for Fund Outsourcing-Loan/Grant Purposes (PRDP, KALSADA Program, DBP Loan, PCF, etc.)

Service Information: The service is for loan/grant coming from the National Agencies and its partners only to ensure that the province requested grant/loan will be approved.

Office or Division: Provincial Planning and Development Office Classification: Complex Type of Transaction:

G2G, G2B

Who may avail: Government Offices or the Private Sector only CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Possible Documents Required: Marinduque Provincial Government Offices, National Agency Field Offices PDPFP, ELA-CapDev, LDIP, AIP, POW, DED, Feasibility Study, Business Plan, WFP, Proc Plan, SEP, CBMS Data, Base/Poverty/Disaster Maps, Geotagged photos, etc.


Record Letter Request endorsed by the Governor and forward request to OIC-PPDO and endorse request to concerned personnel for compliance


Prepare required document: - Reproduce available document

required - Consolidate and pack the

required documents - Prepare transmittal letter

None 5 Days Arnel Morales Planning Officer IV Alex Marquez Project Development Officer IV PPMIU IBUILD Head Christine M. Mendoza Project Evaluation Officer II PPMIU M & E Rocy F. Moreno, Enp Project Development Officer II PPMIU IREAP Head


Anna Christina B. Ibahan Administrative Officer II PPMIU Secretariat Richard B. Calub Administrative Aide III PPMIU GGU

Review documents as to correctness & completeness


Sign Transmittal Letter None 1 Minute Marian M. Cunanan, Enp PPDO Presbitero J. Velasco, Jr Governor

Transmit documents electronically or by courier


T O T A L None 5 Days, 1 Hour & 3 Minutes

4. Full Disclosure Compliance Service Information: In response to the call of National Agency to promote honesty, accountability, transparency and orderly managed public funds,

Full Disclosure Policy reports of the Province of Marinduque are posted in the FDP portal fdpp.dilg.gov.ph and the three conspicuous places located at the capitol lobby and Bagsakan Terminal in San Miguel, Boac management within the province. This is to inform the public of how the PLGU budget is managed, disbursed and used.

Office or Division: Monitoring and Evaluation Division Classification: Complex Type of Transaction: G2G Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Quarterly Requirements:

1. Statement of Cash Flow 2. Report on SEF Utilization 3. Trust Fund (PDAF) Utilization 4. BID results on civil works, goods and services 5. 20% Component of the IRA

Provincial Accounting Office Provincial Accounting Office Provincial Accounting Office Provincial General Services Office


6. LDRRM Fund Utilization 7. Unliquidated Cash Advances 8. Manpower Complement

Provincial Planning and Development Office/Provincial Budget Office Provincial Accounting Office Provincial Accounting Office Human Resource Management Office

Annual Requirements: 1. Annual Budget 2. Annual Procurement Plan/PL 3. Statement of Debt Service 4. Annual GAD Accomplishment Report 5. Statement of Receipts & Expenditures 6. Supplemental Procurement Plan

Provincial Budget Office Provincial General Services Office Provincial Accountant’s Office Provincial Planning and Development Office Provincial Treasurer’s Office Provincial General Services Office/ Provincial Budget Office


Provincial Government Offices submits the mandatory requirement quarterly and yearly

Record full disclosure document received and forward to the concerned personnel


Check and review the submitted FDP documents as to its completeness and compliance, same will be posted to 3 conspicuous places, document will be scanned and uploaded to FDP portal

None 30 Minutes Christine M. Mendoza Project Evaluation Officer II

DILG Provincial and Regional Offices review and validate uploaded documents, a report on compliance to Full Disclosure Policy will be prepared and submitted to the DILG Provincial Office.

None 1Day Christine M. Mendoza Project Evaluation Officer II

T O T A L None 1 Day & 32 Minutes Service is covered under Section 288 and 354 of RA 7160 and DILG Memorandum 2013-140


5. Office Performance Commitment and Review (OPCR) Review Service Information: The Provincial Planning and Development Office was tasked to monitor submission of Office Performance Commitment and

Review as well consolidate, review, validates and evaluates the initial performance assessment of the Head of Offices based on reported Office Accomplishment against the success indicators. The result of the assessment shall become the basis of the Performance Management Team to recommend to the LCE the final office rating.

Office or Division: Special Project Division Classification: Complex Type of Transaction: G2G Who may avail: Government Offices only

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request/ Memorandum Prepared by the PPDO Office Performance Commitment and Review Target/ Accomplishment

Marinduque Provincial Government Offices


Record OPCR received None 2 Minutes Eulalia L. Tuazon Administrative Aide I

Submit OPCR target/Accomplishment on or before specified date

A. Annual OPCR Target 1. Initial Review OPCR target reviewed

with comments and recommendations were returned to office concerned for compliance.

2. OPCR target forwarded to SPMS Chairperson for final review and signing.

3. Consolidate OPCR’s for Governor’s signature

4. Return signed OPCR target before OPCR accomplishment preparation

None 3 Days Rocy F. Moreno, Enp Project Development Officer II Marian M. Cunanan, Enp PPDO

B. OPCR Accomplishment (Partial/Annual OPCR Accomplishment)

1. Initial Review OPCR Accomplishment reviewed with comments and recommendations

Rocy F. Moreno, Enp Project Development Officer II Marian M. Cunanan, Enp PPDO


were returned to office concerned for compliance.

2. OPCR Accomplishment forwarded to OIC-PPDO and SPMS Chairperson for Final Review and signing

3. Consolidate compliant OPCR’s for Governor’s signature

4. Prepare Certificate of Rating Furnish offices with Certificate of Rating None 1 Day Eulalia L. Tuazon

Administrative Aide I T O T A L None 4 days & 4

Minutes

6. Plans Preparation

Service Information: This Office is responsible in the formulation of planning documents through series of pre-planning activities up to final approval of the plan such as, Executive and Legislative Agenda, Annual Investment Plan (AIP), Provincial Development and Physical Framework Plan (PDPFP), Provincial Development Investment Plan (PDIP), Gender and Development Plan. These plans serve as useful delivery tools and strategy to provide direction for physical development and accelerate the province’s economic growth. Accordingly, plans shall be subject for approval of the Sangguniang Panlalawigan.

Office or Division: Provincial Planning and Development Office Classification: Highly Technical Type of Transaction: G2G Who may avail: Provincial Local Government Offices only

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request/ Memorandum with list of requirements Issued by the National Government for plans preparation and submission


Prepare Letter Request/ Memorandum for the submission of Office Plans

None 30 Minutes Marian M. Cunanan, Enp PPDO Arnel L. Morales Planning Officer IV


Rocy F. Moreno, Enp Project Development Officer II


Transmit letter/memo to all concerned offices

None 3 Days Anna Christina B. Ibahan Administrative Officer II Eulalia L. Tuazon Administrative Aide I

Submit the required documents

Record and forward document to concerned personnel


Attend series of planning workshop and series of meetings (if requested)

For ELA/LDIP/AIP Ø Review and consolidate

Office Plans Ø Call for meeting/s with

PGDH Ø Present Consolidated

Plans Ø Deliberate Plans Ø Edit for comments Ø Format, print and pack

plan documents Ø PPDO endorses plan to

PDC for appropriate action

Ø Conduct of PDC Meeting

Ø Finaliza Plan per PDC comment

Ø Print and reproduce final plan document

Ø PDC endorses plan to SP for appropriate action

Copy furnished all concerned offices with approved plans.

None 60 Days For ELA Agenda: Rocy F. Moreno, Enp Project Development Officer II Anna Christina B. Ibahan Administrative Officer II Christine M. Mendoza Project Evaluation Officer II

For LDIP/AIP Arnel Morales Planning Officer IV Anna Christina B. Ibahan Administrative Officer II Christine M. Mendoza Project Evaluation Officer II

For GAD Plan and Budget:

Ø Consolidate Office GAD Plans

Rocy F. Moreno, Enp Project Development Officer II GFPS TWG Head


Ø Call for GFPS meeting/s

Ø Present consolidated plan

Ø Deliberate plans Ø Edit/format plan

document Ø GFPS Encoder encode

online plan document for review

Ø DILG IV-MIMAROPA review plan, comment/recommend if needed.

A. If there are comments/recommendations:

Ø Call for GFPS Meeting Ø Present comments and

recommendations Ø Revise Plans per review Ø Encode online revised GPB

B. DILG IV MIMAROPA issue Certificate of review and endorsement

Ø Transmit GPB with DILG IV MIMAROPA Certificate of Review and Endorsement to SP for appropriate action

Ø SP adopt GPB Copy furnished all concerned offices with approved GPB

Anna Christina B. Ibahan Administrative Officer II GFPS Secretariat GFPS Online Encoder

Review documents as to correctness and completeness

None 1 Hour Marian M. Cunanan, Enp PPDO

T O T A L None 23 Day, 1 Day & 32 Minutes

Provincial Accounting Office (External Services) 94

Provincial Accounting Office (External Services)


1. Processing of Government Transactions Service Information

Office or Division: Provincial Accountant’s Office Classification: Simple Type of Transaction: G2G Who may avail: All clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Please refer to checklist of mandatory supporting documents Receiving area of Accounting Office


Submit vouchers and payrolls for salaries & wages with complete supporting documents

Review the completeness of mandatory documents per checklist Receive, record stamp and number the supporting documents Index transactions to their respective index of payment ledger Sort and Initial review of transactions as to the completeness and propriety of the supporting documents

None 2 Minutes per voucher (Simple transaction 5 Minutes per payroll of salaries 5 Minutes/employee 3 Minutes/transaction 45 Minutes/Simple 3 Hours/Complex 1 Hour Simple 2 Hours Complex

Celeste Magturo Admin Asst I

Mary Grace Bari

Acctng Clerk

John Edward Peremne Rose Ann Linga (JO)

Crizel Sigue (SCDH, PHO, PVET, PGSO, PGO) Carlos Liguit HRMO, SP-Sec, PAgrio, Warden, PG-ENRO) Michael Jordan Dionisio (SP-Leg, PASSO, COA, COMELEC, SEF) Julie Fe Fabalena (PSWDO, OVG, MPH, Tourism, PDRRMO, Legal, MPPO) Vivian Linga (PAcctng, PBO, PTO, PEO, PNO, LMD-PESO, TMH, PAdmO, CSC, RTC/OPP/PAO, PPDO, PMRB, Prov’l Library)


Final review and verification of compliance to existing laws & rules Posts an obligation against the corresponding allotment in the Registry of allotment and Obligations (RAO)/Control Books Certifies Disbursement vouchers and payroll Detach supporting documents for office files Forward certified Disbursement Vouchers to PTO Receive approve disbursement vouchers with check for preparation of Accountant’s Advice Check Accountant’s Advice against Disbursement Voucher for approval of Provincial Accountant

10 Minutes

3 Minutes-Simple 5 Minutes-Complex

1 Minute


10 Minutes

Maricel T. Villanueva SAO Marijoe Rabi (GF-Personal Services) Lovelie Aiseen Lambon (GF-MOOE & CO) Miriam Tongco (Trust Fund) Robelita Oracion (SEF-PS, MOOE, CO) Clarissa R. Camero Chief Accountant Ana Marie M. Nepomuceno Provincial Accountant Marijoe Rabi Lovelie Aiseen Lambon Celeste Magturo Mari Grace Bari Jonathan Jaime dela Cruz (JO) George Gay A. Olympia

Deliver Accountant’s Advice to the Bank

20 Minutes Ronald Marciano


2. Preparation of Financial Reports Service Information

Office or Division: Provincial Accountant’s Office Classification: Simple Type of Transaction: G2G Who may avail: Concerned offices



Submit the Report of Checks Issued (RCI), Report of Disbursements (RD) and Report of Collection and Deposit (RCD) and other transactions

Receives and checks RCI, RD, RCD and other transactions Assigns number for the RCI, RD and RCD Prepares Journal Entry Voucher accurately Prepares Journal Accurately Post Transaction on Subsidiary Ledger Prepares the Summary of Liquidated and Unliquidated Obligation

None 10 Minutes/ report

5 Minutes/ voucher 8

Minutes/Journal Entry

7 Minutes/Journal

10 Minutes/transaction

5 Hours/summary

George Gay Olympia Jhon Vhel Comejo (JO) (General Fund) Amor San Juan (JO) For Trust Fund Robelita Oracion For SEF G. Olympia R. Molbog R. Oracion M. Tongco

Job Orders

Edalyn Madla Miriam Tongco Robelita Oracion Jessa R. Vargas


Post transactions on General Ledger Prepares Trial Balances Prepares Statement of Comparison of Budget and Actual Amounts Prepares Financial Statements

5 days /set

5 Days/set

8 Hours/report

8 Hours/report

Ruby Molbog Miriam Tongco Robelita Oracion Annabella Gamitin Cristy Gaile Malco Accountant IV


3. Issuance of Certifications and Accounting Clearance Service Information

Office or Division: Office of the Provincial Accountant Classification: Simple Type of Transaction:

G2C, G2G


Request Letter Affidavit of Undertaking (if applicable, for clearance) CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING TIME PERSON RESPONSIBLE Submit or present written request Receive written request

Present written request to Provincial Accountant for notation/comment Verify records of disallowances (for clearance) and index of payment or other related documents (for certification Prepare certification/clearance for signature of concerned personnel and approval of Provincial Accountant

None 2 Minutes

5 Minutes

10 Minutes

10 Minutes

Loradel Lampas

Loradel Lampas John Edward Peremne

Loradel Lampas Miriam Tongco Marijoe Rabi Clarissa Camero Ana Marie Nepomuceno

Receive Clearance/Certification requested (Hand –in affidavit of undertaking if needed)

Release Clearance/Certification

T OT A L 27 Minutes


4. Costing of requested Office Supplies; Gasoline, Oil and Other Lubricants; Food Supplies, Accountable forms. Service Information

Office or Division: Provincial Accountant’s Office Classification: Simple Type of Transaction:

G2G

Who may avail: All Provincial Government Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Requisition Issue Slip (RIS) & Obligation Request CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING TIME PERSON RESPONSIBLE Forward/Submit RIS form with attached Obligation Request for Costing

Receive RIS and record to the logbook Verify the availability of supplies and ascertain the price Prepare and encode cost sheet based from RIS Check and review RIS and cost sheets as to correctness of quantity and price

None 5 Minutes

10 Minutes

15 Minutes

5 Minutes

Jerilyn Dimaano Elmund Dave Letran (JO)

Marijoe Rabi

Receive RIS and supporting documents

Forward documents to Provincial Budget Office for Obligation Request

None 5 Minutes J. Dimaano/E. Letran



5. Submission of Paid Accounts to COA Service Information

Office or Division: Provincial Accountant’s Office Classification: Complex Type of Transaction:

G2G

Who may avail: COA CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING TIME PERSON RESPONSIBLE 1. Prepares report of paid

accounts of all financial transactions

None 15 Days Jerilyn Dimaano

2. Checks JEV and its supporting documents as to completeness of signature and correctness of amount

15 Days Marijoe Rabi

3. Check and review report of accounts against worksheet and journals

1 Day Marijoe Rabi

4. Bundled paid accounts per month

1 Hour Jerilyn Dimaano

5. Submit to COA 10 Minutes Marijoe Rabi T O T AL 31 Days, 1 Hour & 10

Minutes

Provincial Treasurer’s Office (External Services) 102

Provincial Treasurer’s Office (External Services)


1. Collection of Real Property Tax Service Information

Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Official Receipt of latest payment b. Latest Tax Declaration Assessor’s Office


Sign in the log book Proceed to the Cash Receipt Division, present the required documents

Assess/evaluate the presented required documents

2 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana

Wait for the computation of Tax Compute the tax to be paid 1% of the assessed value for basic and 1% of the assessed value for SEF


T O T A L 7 Minutes 2. Collection of Real Property Transfer Tax

Service Information Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Deed of Sale/Transfer/Donation b. Latest Tax Declaration CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the logbook Proceed to the Cash Receipts Division, present the required documents


2 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emilyn P. Diana


Wait for the computation of tax Compute the tax to be paid ½ of 1% of fair market value or the amount on the Deed of Sale, whichever is higher

5Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emilyn P. Diana

Pay the computed tax and get the official receipt for the payment of tax

Receive payment for the computed tax and issue official receipt

3 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emilyn P. Diana

T O T A L 10 inutes 3. Collection of Professional tax

Service Information Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail: All Professionals

CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. PRC Identification Card, or b. IBP Identification Card


Sign in the logbook Proceed to the Revenue Operations Division, present the required documents. Secure payment slip

Assess/verify the presented required documents. Issue payment slip

P300.00 annually, additional of 25% surcharge and 2% interest per month for late payment not to exceed 72%

3 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco

Proceed to cash receipt division, present the payment slip

Ask for the payment slip together with the required identification card

5 Minutes Benilda J. Jalimabawa Richard L. Mansalapus Emelyn P. Diana

Pay the corresponding amount of tax

Receive payment and issue official receipt

2 Minutes Benilda J. Jalimabawa Richard L. Mansalapus Emelyn P. Diana



4. Collection of Amusement Tax Service Information:

Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:

G2C

Who may avail: Amusement Operators CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Statement of Monthly Gross Receipts from Admission Fees

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the logbook Proceed to the Revenue Operations Division, present the required documents.



Wait for the computation of Tax Due Secure payment Slip

Compute the Tax due. Issue payment slip

10% of the monthly gross receipts from admission fees







5. Collection of Tax on Business of Printing and Publication Service Information


G2C

Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE

a. Book of Accounts b. Statement of Accounts

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the Logbook Proceed to the Revenue Operations Division, present the required documents

Assess/evaluate the presented documents


Wait for the computation of tax due. Secure payment slip

Compute the tax due. Issue payment slip.

55% of 1% of gross receipt of the

preceding year






6. Collection of Franchise Tax Service Information

Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail:




Sign in the Logbook Proceed to the Revenue Operations Division, present the required documents



Wait for the computation of tax due. Secure payment slip

Compute the tax due. Issue payment slip

55% of 1% of gross receipts of the preceding year






7. Collection of Tax on Delivery Trucks/Vans/Jeeps Service Information


G2C

Who may avail: All Business Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE

a. Registration of Vehicle CLIENT STEPS AGENCY

ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON RESPONSIBLE Sign in the Logbook Proceed to the Revenue Operations Division, present the required documents

Verify the presented required documents

2 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. labay Randolf C. Leyco

Secure Order of Payment Issue Order of Payment P 363.00 per unit of 4 wheeler; P 550.00 per unit of 6 wheeler and up 25% surcharge & 2% interest per month for late payment not to exceed 72%



Proceed to Cash Receipt Division, present order of payment; pay the corresponding tax and wait for the official receipt.

Ask for order of payment, receive payment of tax and issue official receipt


Return to the Revenue Operations Division, present the official receipt for record purposes and for issuance of Registration Certificate on Delivery trucks/vans/jeeps (sticker)

Look for the official receipt to be recorded on the record book for monitoring purposes and issuance of Registration Certificate

3 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. labay Randolf C. Leyco

Receive Registration Certificate (Sticker)

Issue Registration Certificate (sticker)


8. Collection of Tax on Quarry Resources Service Information


G2C

Who may avail: All Business Clients




Sign in the Logbook

Proceed to the Revenue Operations Division for Assessment

Interview and assess as to quantity, project and place of quarrying



Secure payment slip or order of payment

Issue payment slip or order of payment

Sale of Aggregates P 300.00 per cu.m2 plus 10% tax for the sale of aggregates


Proceed to Cash Receipts Division, present the order of payment, pay the tax due and get the official receipt

Ask for the order of payment. Receive payment and issue official receipt

5 Minutes Benillda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana

Return to Revenue Operations Division and present the official receipt

Photocopy the official receipt for record purposes and file for reference.

5 Minutes Joel F. Labay


9. Collection of Tax on Transportation Business Service Information


G2C

Who may avail: All business clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Mayor’s permit 2. LTO registration



Sign in the Logbook Proceed to the Revenue Operations Division, present the required documents


Buses, cargo trucks P400.00/unit Taxis, vans & Mega Taxi P 200.00/unit



Jeepney and other vehicle for hire P 100.00/unit

Secure payment slip Issue payment slip 2 Minutes Fe M De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco

Pay the corresponding tax and receive official receipt

Receive payment for the tax due and issue official receipt

3 Minutes Benilda J. Jalibawa Richard L. Mansalapus Emelyn P. Diana


10. Collection of Hospital Fees and Charges Service Information


G2C



For In-patient: Proceed to the Cashier and ask for the hospital bill. Pay the corresponding fees/charges

Present the hospital bill Receive payment for corresponding fee Issue official receipt

Refer to Provincial Ordinance No. 117, s, 2014

10 Minutes

Maria Sonia J. Bianes Ma. Norylyn C. Rivamonte Bernadeth P. Redogerio Richard L. Mansalapus Emelyn P. Diana


Wait for the issuance of official receipt For Out-patient: Proceed to the Cashier; present Order of Payment Pay the corresponding fees and charges Wait for the issuance of official receipt

Receive payment for hospital fees/charges Issue official receipt for the corresponding fee

Refer to Provincial Ordinance No. 117, s, 2014

5 Minutes

Maria Sonia J. Bianes Ma. Norylyn C. Rivamonte Bernadeth P. Redogerio Richard L. Mansalapus Emelyn P. Diana

T O T A L 15 inutes

11. Collection of Governor’s Permit Fee (Amusement/Franchise/Business on Printing and Publication Service Information


G2C



Sign in the Logbook

Proceed to the Revenue Operations Division for an interview and secure payment slip.

Interview and issue payment slip



Proceed to Cash Receipt Division, present payment slip and pay for the corresponding fee.

Receive payment for corresponding fee and issue official receipt

P5,000.00/annum for amusement; P 1,000.00/annum for franchise; P 1,000.00/annum for Business on Printing and Publication


Return to Revenue Operations Division, present official receipt.

Prepare permit to be signed by the Governor


Wait for the release of the payment

Release permit to the client upon approval of the permit by the Governor


12. Collection of Equipment Rental (Provincial Engineer’s Office)

Service Information


G2C


Approved Letter Request Rental Agreement by the Governor and Provincial Engineer

Provincial Engineer’s Office

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the Logbook

Proceed to the Cash receipts Division, present the required documents


Refer to Provincial Ordinance No. 117, S. 2014



Pay the corresponding fee Receive payment for corresponding fee

Wait for the issuance of official receipt

Issue official receipt

T O T A L 10 inutes

13. Collection of Agricultural Equipment Rental

Service Information


G2C


Statement of Account CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the logbook Proceed to the Cash Receipts Division, present the required documents

Pay the corresponding fee/charge

Receive payment for corresponding fee/charge

Refer to Provincial Ordinance No. 117, s. 2014

Five (5) Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana



T O T A L 5 Minutes


14. Collection of Venue Rental (Convention Center) Service Information


CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Letter Request Provincial General Services Office Assessment Slip



Sign in the Logbook Proceed to the Cash receipts Division, present the required documents


Receive payment for corresponding fee/charge

Refer to Provincial Ordinance No. 117, S. 2014




T O T A L 5 Minutes

15. Collection of Secretary’s Fee (Certified True Copy of Tax Declaration, land Holdings and any Other Documents, Sketch Plans or Location Plan) Service Information


CHECKLIST OF REQUIREMENTS WHERE TO SECURE Tax Declaration, Certificate of Land Holdings or any other documents to be certified

Provincial Assessor’s Office

Sketch Plan or Location


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Proceed to the Cash Receipt Division and present copy of required documents

P 50.00 per copy if secured by the owner; P 60.00 if secured by other person for tax declaration and land holding; P 50.00 per copy for any other documents; P 200.00 per copy for sketch or location plan

Pay the corresponding amount Receive payment of secretary’s fee




Receive official receipt and return to assessor’s office

T O T A L 5 Minutes

16. Collection of Veterinary Health Certificate, Health Inspection and Rabies Vaccination Fee Service Information

Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C, G2B, G2G Who may avail: All clients

CHECKLIST OF REQUIREMENTS Payment Slip

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the Logbook Proceed to the Cash Receipt Division and present payment slip




Return to the Provincial Veterinary Office to present the official receipt for the release of the document

17. Collection of Secretary’s Fee (Certification for GSIS/Philhealth/HDMF Contributions/ Loan Remittance/Service Record/Employment Certificate

Service Information Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail:




Proceed to the Cash Receipt Division and pay the corresponding fee/charge

Receive payment P 50.00/certification 2 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana


Issue official receipt 5 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana

Proceed to the Administrative Division with the official receipt and to HRMO for the service record/ certificate of employment

Prepare certification to be signed by the Provincial Treasurer

30 Minutes Maritess J. Miralles Gilbert L. Malimata PT – Grata S. Plata

Wait for the release of certification

Release certification upon approval of the Treasurer

3 Minutes Maritess J. Miralles Joey N. Linga



18. Collection of Fines and Penalties Service Information


G2C


Payment Slip Provincial Veterinary Office Order of Payment



A. Violation of RA 9482 1. Stray Dog - Proceed to the cashier and

present payment slip/order of payment

- Pay the corresponding amount

- Wait for the issuance of official receipt

Look for payment slip/order of payment Receive payment for fines/penalties Issue official receipt

P 500.00/ head

5 Minutes

Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana

2. Illegal shipment of Meat and Meat Products

- Proceed to the Cashier and present payment slip/order of payment

- Pay the corresponding amount and wait for the official receipt

Look for the payment slip/order of payment

Receive payment for fines/penalties

P 5,000.00

5 Minutes


Receive official receipt Issue Official Receipt T O T A L 10 Minutes


19. Collection of Fines and Penalties Service Information


G2C


Court Order Regional Trial Court CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

A. Violation of Provincial Ordinance No. 69, Section No. 39

1. Illegal Fishing - Proceed to the Cashier and

present the Court Order - Pay the corresponding amount

and wait for the issuance of official receipt

- Receive official receipt and return to RTC for information and other instructions

Look for the Court Order Receive payment for fines/penalties Issue official receipt

Refer to Provincial Ordinance No 69

5 Minutes


T O T A L 5 Minutes


19. Sale and Issuance of Accountable Forms

Service Information


CHECKLIST OF REQUIREMENTS WHERE TO SECURE Requisition and Issue Slip (RIS)



Sign in the Logbook Proceed to the Administrative Division, submit Requisition and Issue Slip (RIS) for approval of the Provincial Treasurer (PT)

Receive RIS for approval of PT Sign RIS as to approval for issuance

AF No. 51C – P300.00/pad; Cash Ticket – 105.00/pad

5 Minutes

5 Minutes

Christian Mark M. Malacas Provincial Treasurer

Pay the corresponding amount to the Cash receipts Division

Receive payment for the accountable form purchase


Wait for the issuance of official receipt Issue official receipt Return to the Administrative Division with the OR

Prepare Invoice Receipt for the accountable form purchased

5 Minutes Christian Mark M. Malacas

Wait for the issuance of accountable forms and invoice receipt

Issue accountable form and invoice receipt

5 Minutes Christian Mark M. Malacas


Provincial Treasurer’s Office (Internal Services) 120

Provincial Treasurer’s Office (Internal Services)


1. Issuance of Clearance as to Money Accountabilities Service Information


CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Request for Clearance b. Office Clearance c. PGSO Clearance d. Affidavit of Undertaking (For Retirees)


Submit request for clearance together with other requirements

Receive and record request for clearance Prepare Clearance Sign Clearance

5 Minutes

5 Minutes

15 Minutes

Joey N. Linga

Maritess J. Miralles Maritess J. Miralles Benilda J. Jalimbawa Fe M. De Luna Marinela M. Manrique Grata S. Plata (PT)

Forward clearance to the requesting office/employee upon approval of the Treasurer

5 Minutes Joey N. Linga Maritess J. Miralles



2. Disbursement of salaries, Allowances and Other Benefits of the Provincial Officials and Employees Service Information


G2G



PAID PROCESSING TIME PERSON RESPONSIBLE Prepares regular payrolls and disbursement vouchers to be forwarded to the Budget Office and then to the Accounting Office.

Receives audited regular payrolls/salary vouchers from the Accounting Office.

Record for control of availability of funds and for signature of the Provincial Treasurer (PT)

Forward signed payrolls/salary vouchers to the Governor’s Office for approval of payment Receives approved payrolls/salary vouchers from the Governor’s Office. Prepares Authority to Debit Account (ADA) to be signed by the Governor and the Provincial Treasurer. Submit to the Landbank of the Philippines

20 Minutes 5 Minutes 2 Days

Marlene M. Chavez Emmanuel M. Magturo Myrlina N. Quezada Marlene M. Chavez Emmanuel M. Magturo Levelyn DL. Pastoral

T O T A L 2 Days & 25 Minutes


3. Disbursement of Wages, Honorarium and Incentives Service Information


G2G



PAID PROCESSING TIME PERSON RESPONSIBLE Prepares payrolls/disbursement vouchers to be forwarded to Budget Office and then to Accounting Office

Receives audited payrolls and vouchers from the Accounting Office. Record for control of availability of funds and for signature of the Provincial Treasurer (PT) Forward signed payrolls/vouchers to the Governor’s Office for approval of payment Receives approved payrolls/vouchers from Governor’s Office. Prepares voucher for cash advance to Accounting office for audit

25 Minutes

5 Minutes

2 Hours

Marlene M. Chavez Emmanuel M. Magturo Myrlina N. Quezada Grata S. Plata (PT)

Marlene M. Chavez Emmanuel M. Magturo

Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales


Received audited voucher of cash advance from Accounting Office Record for control and forward to Provincial treasurer for signature then forward to cash Disbursement Division Prepares check and record check on the checkbook and forward to Local Treasury Operations Division for verification and signature of the Provincial Treasurer Records Provincial Treasurer signed check on on logbook of check register and forward to Governor’s Office for signature of Governor or his authorized representative. Receives signed check from the Governor’s Office and forward to Accounting Office for preparation of Accountant’s Advise of Local Check Disbursement Receives check from Accounting Office after the preparation of Accountant’s Advise


30 Minutes

Marlene M. Chavez

Emmanuel M. Magturo Grata S. Plata (PT)

Michell H. Moreno Clarissa M. Historillo Levelyn DL. Pastoral Carmencita S. Sales Marinela M. Manrique Marlene M. Chavez Emmanuel M. Magturo Myrlina N. Quezada Grata S. Plata (PT) Grata S. Plata (GT) Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique


Forward to Cash Disbursement the signed voucher and check to Governor’s Office for signature Received signed voucher and check from the Governor’s Office and forward to Accounting Office for Accountant’s Advise Encash Check at Landbank of the Philippines Disburse to payee their wages, honorarium or other incentives Release check to payee. Log-out to check register


1 Hour 10 Minutes per employee

Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Marlene M. Chavez Emmanuel M. Magturo Myrlina N. Quezada Grata S. Plata (PT) Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Michell H. Moreno


Claim wages, honorarium or other incentives Claim checks

Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique

T O T A L 5 Hours & 16 Minutes

Provincial Assessor’s Office (External Services) 127

Provincial Assessor’s Office

(External Services)


1. Appraisal and Assessment of Newly Discovered Buildings, Machinery and Other Structures, for Transfer of Ownership and for Revision of Assessment

Service Information

Office or Division: Office of the Provincial Assessor Classification: Complex Type of Transaction:

G2C


Letter Request p for Appraisal of New Property Community Tax Certificate (CTC) ID Photocopy of the ff:

1. Building Plan/Sketch Plan 2. Bill of Materials 3. Building Permit/Certificate of Completion 4. Notarized Sworn Statement of the True and Current

and Fair Market Value of the Real Properties

Property Owner Barangay Treasurer Municipal Engineer’s Office Municipal Assessor’s Office/Notary Public

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit the request together with all the supporting documents to the property Inquire about the schedule of ocular inspection

Be present during the time of ocular inspection

Receive and acknowledge the request together with the supporting documents. Schedule and conduct ocular inspection Prepares Field Appraisal and Assessment Sheet

None 5 Minutes per property

1 Day per property

1 Day per property

Assessment Clerk II LAOO II, LAOO III LAOO IV Property Valuation Examination Division (PVED)


Sign and acknowledge the Field Appraisal and Assessment Sheet Await the approval and issuance of the new Tax Declaration and Notice of Assessment Sign the Sworn Statement portion of the Tax Declaration

Prepares Building Cost (valuation) Prepares Tax Declaration and Notice of Assessment Records transaction and attach routing slip Verification and Review of Transactions (Unit Value, Adjustment Factors, Market value, Assessment Level and Assessed Value) – For Land and land Improvements Verification and Review of Transactions – Building Machinery and Other Structures Assign Property Identification Number (PIN) Review Boundary Property Identification Number (PIN) Recording of Transaction Integration/Consolidation in the Tax map and Updating TMCR

20 Minutes per property

25 Minutes/RPU

45 Minutes RPU

20 Minutes

10 Minutes/RPU

5 Minutes

Thirty (30) Minutes

LAOO II, LAOO III LAOO IV Property Valuation Examination Division (PVED) LAOO II, LAOO III LAOO IV Property Valuation Examination Division (PVED) Assessment Clerk III LAOO II LAOO III (ASED)

Assessment Clerk II LAOO II LAOO III LAOO IV (PVED) Taxmapper IV Taxmapper III Draftsman I Admin Aide II Taxmapping Operations Division (TMOD)


Final Review/Verification of Assessment Recommends all Assessment Works for Approval Approval of Transaction

Twenty (20) Minutes

LAOO II, LAOO IV Assessment Evaluation Operation Division (AEOD) Assist Provincial Assessor Provincial Assessor

Receive the Tax Declaration & Notice of Assessment

Assign Tax Declaration Number Record and Release of New Tax Declaration & Notice of Assessment

5 Minutes

1 Minute

Admin. Aide I LAOO III Assessment Records Management Division (ARMD)

T O T A L 5 Days & 10 Minutes


2. Issuance of Certification or Certified True Copy of the Following: a. Tax Declaration on File b. Deed of Conveyance or supporting document on file c. Certificate of Landholdings d. Certificate of Improvements/No Improvement e. Certificate of No Property f. Certificate of Encumbrance g. Annotation or Release of Encumbrance

Service Information Office or Division: Office of the Provincial Assessor Classification: Simple Type of Transaction:

G2C


Authorization Letter/SPA if Representative Property Owner Death Certificate of Property Owner Local Registrar’s Office Extra Judicial Settlement/Absolute Sale Notary Public Landholdings Municipal Assessor’s Office Letter Request for the Issuance of any Certified Records and stating the purpose hereof

Property Owner


Submit all required documents that needs to be certified true/photocopy/certification

Receive & acknowledge submitted documents that need to be certified true/photocopy Refer to the series of tax doc/index cards/doc files Issue Order of Payment Receives Official receipt for certified copy Prepares docs for signature of authorized officer

Php 50.00 if property owner Php 60.00 if not the owner

15 Minutes

20 Minutes

5 Minutes

1 Minute

5 Minutes/RPU

Admin Aide I, LAOO III, LAOO IV Assessment Records Management Division (ARMD)

Receive Certified Documents Records and Release copies of certified documents

1Minute/RPU



3. Issuance of Tax Declaration-Land Transfer/Revision of Assessment/Subdivision/Revision of Partition Service Information

Office or Division: Office of the Provincial Assessor Classification: Simple Type of Transaction:

G2C


Photocopy of the following:

1. Deed of Conveyance 2. BIR (CAR) 3. Estate Tax (If applicable) 4. Land Title CARP/CLOA 5. Transfer Fee O.R. 6. Real Property Tax Clearance up to

current year 7. Cedula – CTC 8. Approved Plan/Field Survey

Plan/Subdivision/Consolidation 9. Special Power of Attorney (SPA)

Property Owner BIR BIR Dept of Agrarian Reform/DENR/Registry of Deeds PTO/MTO Brgy Treasurer/Municipal Treasurer DENR/Private Licensed Geodetic Engineer/Surveyor Real Property Owner/Notary Public

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all the required documents and papers

Receive and acknowledge the submitted documents Check , verify and review the supporting documents Examine Simple/Titled Documents

Examine the Untitled Documents

Transfer fee of 50% of 1% of the Total Market Value as per Tax Declaration of the amount of consideration of the property owner or deed of sale or whichever is higher

20 Minutes


Assessment Clerk III LAOO II LAOO III Assessment Standards Examination Division (ASED)


Examine Complex Titled Document Note: If the property needs Taxmap Field Survey Plan for subdivision, see Tax Mapping Operations Division

25 Minutes

Sign and acknowledge the Field Appraisal and Assessment Sheet

Prepare Field Appraisal and Assessment Sheet

15 Minutes

Sign in the Sworn Statement portion of the Tax Declaration

Prepare New Tax Declaration and Real Property Field Appraisal Assessment Sheet (FAAS) for Land/Plants/Trees Records transaction and attached Routing Sleep Verification and review of transa ctions (Unit Value, Adjustment Factors, Market Value, Assessment Level and Assessed Value Reviews all Field Appraisal Sheets

20 Minutes 5 Minutes 45 Minutes/RPU 25 Minutes/RPU

Admin. Aide I LAOO III Assessment Records management Division (ARMD) Assessment Clerk III LAOO II LAOO III Assessment Standards Examination Division (ASED)

LAOO II, LAOO III, LAOO IV PVED

Await the approval and issuance of the new tax declaration and notice of assessment

Assign Property Identification Number (PIN)

10 Minutes

Taxmapper IV Taxmapper III Draftsman I Admin Aide II Taxmapping Operations Division (TMOD)


Review Boundary Property Identification Number (PIN)

Recording of Transaction Integration/Consolidation in the Tax map and Updating TMCR Final Review/Verification of Assessment Recommends all transaction/assessment works for approval Approval of Transactions

10 Minutes/RPU

5Minutes

30 Minutes

20 Minutes/RPU

20 Minutes/RPU

20 Minutes/RPU

LAOO II, LAOO IV Assessment Evaluation Operations Division (AEOD) Assistant Provincial Assessor

Provincial Assessor

Receive the Tax Declaration

Assign Tax Declaration Number Release the New Tax Declaration and Notice of Assessment

5Minutes 1 Minute

Admin Aide I LAOO III Assessment Records Management Division (ARMD)



4. Issuance of Notice of Cancellation of Assessment for Real Property Service Information


G2C


Letter Request for Cancellation Property Owner


Submit Letter Request Receive and acknowledge Letter Request Hand-in Letter Request to the Head of Office Review request and hand-in to Assessment Standard Evaluation Division for research/verification

2 Minutes 1 Minute 5 Minutes

Admin Staff Admin Staff Engr. Rodrigo E. Opis

Await the approval and issuance of the new Tax Declaration and Notice of Assessment

Verify/research Duplicate Tax Declaration as to the same name of:

A. Declared Owner B. CLN C. Area D. Boundaries

*Prepare Notice of Cancellation of Assessment *For Review and Approval of Notice of Cancellation of Assessment

20 Minutes

5 Minutes

Assessment Clerk III LAOO II LAOO III (ASED)

Provincial Assessor

Receive copy of New tax Declarations

Cancellation of Duplicated Tax Declaration Record and Release of New Tax Declaration


LAOO III Admin Aide I (ARMD)



5. Field Survey Subdivision, Land Verification, Ocular Inspection and Sketch Plan Service Information


G2C


Letter Request of Property Owner Deed of Conveyance: Deed of Sale, Extra Judicial Donation, etc.

Property Owner

Tax Declarations Tax Clearance

Municipal/Provincial Assessor’s Office Municipal Treasurer’s Office

Approved Plan of the following: a. Subdivision b. Consolidation

DENR


Submit Letter Request with complete supporting documents

Receive and Acknowledge Letter Request with supporting documents Review, check and verify documents, tax clearance, location of property, adjoining lots and boundaries/maps

20 Minutes

Admin Aide II Taxmapper IV Taxmapper III Draftsman I

Be present during the Field Verification Survey

Schedule Field Verification Survey Prepare Field Appraisal Assessment Sheet (FAAS) tax Declaration TMOD Form Nr 1 for Approval Verification of Map in TMD Form Nr. 1 Recording of Transaction

1 day

1 day

5 Minutes

Taxmapper III Draftsman I

Taxmapper III Draftsman I

Admin. Aide II


Integration in the Tax map and Updating TMCR Prepare and Issue Sketch Plan

30 Minutes

4 Hours

Taxmapper III Draftsman I Taxmapper III Draftsman I

T O T A L 2 Days, 4 Hours & 55 Minutes

6. Issuance of Certificate of Appearance and Other Certification Service Information


G2C


Travel Order Head of LGU/Agency



Submit Travel Order Receive and review the submitted Travel Order Prepares Certificate of Appearance/other certification as requested Signed Certificate of Appearance

1 Minute

5 Minutes

1 Minute

Admin. Staff

Engr. Rodrigo E. Opis Provincial Assessor

Receive the requested certificate

Issue/Hand-in the requested Certificate

2 Minutes Admin Staff

T O T A L 9 Minutes

Provincial Assessor’s Office (Internal Services) 138

Provincial Assessor’s Office (Internal Services)


1. Review of Transaction from Six (6) Municipal Assessor’s Office Service Information

Office or Division: Office of the Provincial Assessor Classification: Simple Type of Transaction: G2G Who may avail: All Clients




Submit folders of transaction Receives and records transactions and attached routing slip Verification and review of transactions (Unit Value, Adjustment Factors, Market Value, Assessment Level and Assessed Value) – For Land and Land Improvements Verification and review of transactions – Building Machinery and Other Structures Review Property Identification Number (PIN) Review Boundary Property Identification Number (PIN) Recording of Transactions

Integrated/Consolidation in the Tax map and Updating TMCR Final Review of Assessment/Verification of all transactions Recommends all transactions/assessment works for approval

5 Minutes

25 Minutes/RPU

45 Minutes/RPU

10 Minutes 10 Minutes/RPU


20 Minutes/RPU

20 Minutes/RPU

LAOO III Admin Aide I (ARMD)

Assessment Clerk III LAOO II LAOO III (ASED)

Assessment Clerk II LAOO II LAOO III LAOO IV (PVED)

Taxmapper IV Taxmapper III Draftsman I Admin Aide II Taxmapping Operations Division (TMOD)

LAOO II LAOO IV (AEOU) Assistant Provincial Assessor


Approval of transactions

20 Minutes/RPU

Provincial Assessor

Receive Folder of Approved Transaction

Assign tax Declaration Number Record and release new tax Declaration & Notice of Assessment

5 Minutes 1 Minute

Admin Aide I LAOO III (ARMD)


2. Receiving of Incoming Communications Service Information

Office or Division: Provincial Assessor’s Office Classification: Simple Type of Transaction: G2C Who may avail: All Offices



Receives and records incoming documents

2 Minutes

Admin. Staff

Hand –in the incoming documents to the Head of Office

1 Minute

Admin. Staff

Review incoming documents and hand it to concern divisions for immediate action or for filing

5 Minutes

Engr. Rodrigo E. Opis Provincial Assessor

T O T A L 8 Minutes

Provincial Budget Office (Internal Services) 141

Provincial Budget Office (Internal Services)


1. Budget Execution (Annual Budget or Supplemental Budget) Service Information

Office or Division: Provincial Budget Operations Division Classification: Simple Type of Transaction:

G2G




Receives Appropriation Ordinance Approving Annual or Supplemental Budget Prepares Allotment Release Order Transmit Allotment Release Order to Governor’s Office for Approval Receives Approved Allotment Release Order Records Allotment Release Order in Control of Allotment

None

1 Day

Submit Obligation Requests with supporting documents

Receives, checks and Records Obligation Request details in Control of Allotment and Obligations of Assigned and Special Purpose Appropriations

Check Obligation Request Signs Obligations Request Get File Copy and Forwards Obligation Requests to the Provincial Accountant’s sOffice and Provincial General Services Office

1 Day

Chief Administrative Officer Provincial Budget Officer

T O T A L 2 Days


2. Budget Execution (Special Purpose Appropriation) Service Information

Office or Division: Provincial Budget Operations Division Classification: Simple Type of Transaction:

G2G



PAID PROCESSING TIME PERSON RESPONSIBLE Submit Plan and Budget for Special Purpose Appropriation

Receives Plan and Budget Special Purpose Appropriation Records Appropriation in Control Allotment Prepares Allotment Release Order based on Program of Works/ Activity Design Forwards Allotment Release Order to Provincial Governor’s Office for Approval Receive Approved Allotment Release Order Records Allotment Release Order in Control of Allotment Receives and Records on Logbook Obligation Request

None

2 Days


Controls and Records in Control of Allotment Checks Obligation Request Signs Obligations Request Get File copy and forward Obligation Requests to the Provincial Accountant’s Office/ Provincial General Services Office

2 Days

Chief Administrative Officer Provincial Budget Officer

T O T A L 4 Days 3. Budget Review of Municipal Budgets

Service Information Office or Division: Provincial Budget review Division Classification: Complex Type of Transaction:

G2G

Who may avail: Six (6) Municipalities CHECKLIST OF REQUIREMENTS WHERE TO SECURE


PAID PROCESSING TIME PERSON RESPONSIBLE Submit Annual Budget or Supplemental Budget of Municipalities and the Sangguniang Panlalawigan

Receives Appropriation Ordinance/Budget

Review the Appropriation Ordinance and Budget Prepares the Letter Review/ Recommendations on Review Action

None


Submit Letter Review/ Recommendations on the Review Action to Sanggunian

70 Days

T O T A L 70 ays

4. Annual Budget Preparation Service Information

Office or Division: Provincial Budget Operations Division Classification: Complex Type of Transaction:

G2G

Who may avail: All Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE


PAID PROCESSING TIME PERSON RESPONSIBLE Submit Budget Proposals and APP/PPMP

Budget Call Receive Budget Proposal Review and Consolidate Budget Proposals

None June 16 (Current Year) Deadline: July 15 (Current

Year)

July 16- August 13 (Current Year)

Prepare Materials for Budget Hearing Provide Secretarial Support to Local Chief Executive during Budget Hearing Prepares Annual Executive Budget Submit Annual Executive Budget to Sanggunian

August 14 (Current Year)

August 15 -Oct 15 (Current Year) Deadline Oct 16 (Current Year)

T O T A L


5. Supplemental Budget Preparation Service Information

Office or Division: Provincial Budget Office Classification: Complex Type of Transaction:

G2G

Who may avail: All Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE


PAID PROCESSING TIME PERSON RESPONSIBLE Receives Sangguniang

Panlalawigan Resolution Appropriating Expenditures for inclusion in the Supplemental Budget

Prepares Supplemental Budget

By end of year

Submit Supplemental Budget to Sangguniang Panlalawigan for Enactment of Appropriation Ordinance

Provincial General Services Office (External Services) 147

Provincial General Services Office (External Services)


1. Handling of Supplies on Stock Service Information

Office or Division: Provincial General Services Office Classification: Complex Type of Transaction:

G2G


CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID


1. Prepares Purchase Request/Agency Purchase Request for:

1.1 (a) Office Supplies available at

Procurement Service/DBM

1.1 (b) Office Supplies not available at DBM

1.2 Diesel

1.3 Oil and Lubricants

2. Signs requested by portion of PR 3. Prepares Stock Position Sheet for: 3.1 Office Supplies

3.2 Diesel

3.3 Oil and Lubricant

1 Hour 10 Minutes

Luzel G. Lumalang Malvin Aguirre Venus Amalia Zoleta

Malvin Aguirre PGS Officer


4. Prepares and signs Approved Budget for the Contract (ABC) for:

4.1 Office Supplies

4.2 Diesel

4.3 Oil and Lubricants 5. Signs “Approved” portion of the

ABC 6. Receives, records and attached

Routing Slip to approved Purchase Request together with the duly approved ABC and Stock Position Sheet

7. Verifies and check presence of

supporting documents listed in the routing slip and certifies as to inclusion/non- inclusion of items in the supplies stocked at the PGSO and offered by the Procurement service/DBM

8. Prepares Indorsement Letter to

BAC Secretariat 9. Verifies and initials in Routing Slip

as to inclusion in the APP 10. Certifies as to inclusion in the APP

and encoded in BAC Resolution upon receipt of PR

10 Minutes

2 Minutes

30 Minutes 30 Minutes 20 Minutes 20 Minutes

Malvin Aguirre Charles Montales Malvin Aguirre

Maria Teresa M. Magcamit Maria Teresa M. Magcamit


11. Conduct Procurement Process 12. Prepares Purchase Order for:

12.1 Office Supplies from Procurement Service/DBM

12.2 Office Supplies not available at

PS/DBM


12.4 Diesel Fuel 13. Prepares Disbursement Vouchers

for office supplies from Procurement Service/DBM

14. Check Items in the Delivery

Receipt, accept, signs in the designated portion of the delivery receipt

14.1 Office Supplies from

Procurement Service

14.2 Office Supplies not available at PS/DBM


14.4 Diesel Fuel

15. Prepares Certificate of Acceptance

and COA Memo # 333 upon receipt of delivery

15.1 Office Supplies

20 Minutes 20 Minutes 2 Minutes 5 Minutes 5 Minutes

Maria Teresa M. Magcamit

PGS Officer Luzel Lumalang Malvin Aguirre

Luzel Lumalang



15.3 Diesel Fuel 16. Signs Certificate of Acceptance

and COA Memo # 333


16.2 Oil & Lubricants

16.3 Diesel & Fuel 17. Records in Stock Cards


17.2 Diesel

5 Minutes 5Minutes 30 Minutes

Rosenthal S. Meneses BAC Secretariat Head BAC

Malvin Aguirre Malvin Aguirre Malvin Aguirre


30 Minutes 1 Hour 30 Minutes 10 Minutes 10 Minutes

Venus Amalia Zoleta Venus Amalia Zoleta

Vivian Olympia Vivian Olympia Malvin Aguirre


2 Hours 1 Hour 30 Minutes 20 Minutes

Charles Montales Vivian Olympia Malvin Aguirre Charles Montales



Vivian Olympia Malvin Aguirre Venus Amalia Zoleta Vivian Olympia Charles Montales


2 Minutes 10 Minutes 10Minutes

Prepare requisition & Issue Slip (RIS)

Receives and records Requisition and Issue Slip (RIS) Checks in-stock Card for availability in stock & types quantity in the designated portion of the RIS Office Supplies Diesel Oil & Lubricants Forward RIS to Accounting Office for costing Receives from Budget Office the duly appropriated RIS


15 Minutes

5 Minutes

Luzel Lumalang

Vivian Olympia Charles Montales Malvin Aguirre Luzel Lumalang Luzel Lumalang


Prepares Fuel Requisition Slip w/ Consumption Report of previous issuance attached

Prepares Fuel Issue Slip & issue fuel 4 Minutes

Charles Montales

Receive the items indicated in the Requisition and Issue Slip (RIS) by affixing signature on its designated portion

Issue Supplies from Stock: Office Supplies Oil & Lubricants Prepares Summary of Supplies and Material Issued Office Supplies Diesel Oil & Lubricants

1 Hour 20 Minutes 4 Hours 20 Minutes 20 Minutes

Vivian Olympia Malvin Aguirre Vivian Olympia Charles Montales Malvin Aguirre

2. Issuance of Clearance as to Property Accountabilities, Records and Administrative Matter Service Information

Office or Division: Provincial General Services Office Classification: Simple Type of Transaction:

G2G




Submit Request for Clearance with Office Clearance attached

Receives and records Request for Clearance

None 5 Minutes

Luzel Lumalang


Prepares Clearance Checks /verifies Property Accountabilities Prepares Acknowledgement Receipt for Equipment (ARE) for serviceable equipment, Inventory Custodian Slip (ICS) for Supplies and Materials (Semi-Expendable Supplies) and Property Return Slip (PRS) for Unserviceable Property

20 Minutes 2 Days 10 Minutes

Eufrocina Ramento Adorable A. Rianzares

• PEO • PPDO • Acctg • Budget • PTO • MPPO • ENRO • PDRRMO

Rosenthal S. Meneses

• MPH • PHO • SCDH • TMH • PNO • PVET • PSWDO • PAssO

Milagros M. Fermin

• SP • OVG • PAgriO • PTADC • OPP • DepED • Tourism • Warden • PMRB • COMELEC


Records and forwards the ARE, ICS and PRS to requisitioning office

15 Minutes

Venus Amalia M. Zoleta • PGSO • HRMO

Malvin Aguirre • PGO • PAdmO • PLO • LMD-PESO • COA

Luzel Lumalang

Signs the “Return to” portion of the PRS and returns unserviceable equipment and supplies and materials (semi-expendable supplies)

Check and receives equipment and supplies and materials indicated/listed in the PRS and signs on the Received portion Signs on the “Received From” portion of PRS

30 Minutes Elmar L. Lambot

PGS Officer Returns the duly signed ARE & ICS

Signs on the “RECEIVE” portion of the ARE & ICS

PGS Officer

Files Copy of PRS, ARE and ICS and initials/signs clearance per assigned offices as to Property Accountabilities Signs as to Records portion on clearance Signs as to Administrative Matter portion on clearance Signs Clearance for Approval Records and forwards Clearance for Requesting Office

10 Minutes 1 Minutes 2 Minutes 15 Minutes

Adorable A. Rianzares Rosenthal S. Meneses Milagros M. Fermin Venus Amalia M. Zoleta Malvin D. Aguirre

Maria Teresa M. Magcamit Eufrocina N. Ramento PGS Officer

Luzel G. Lumalang


3. Acquisition of Supplies and Property Requirements of the Provincial Government of Marinduque Service Information

Office or Division: Provincial General Services Office Classification: Complex Type of Transaction:

G2G

Who may avail: All Provincial Government Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE


PAID PROCESSING TIME PERSON RESPONSIBLE Prepares Purchase Request (PR), Obligation Request (ObR)/Approved Budget for the Contract (ABC) & Other Documents

Receives Purchase Request with complete supporting documents

10 Minutes Luzel Lumalang

Certifies as to non-inclusion of items in the Purchase Request in the PGSO Stock

5 Minutes

Adorable A. Rianzares • PEO • PPDO • Acctg • Budget • PTO • MPPO • ENRO • PDRRMO

Rosenthal S. Meneses • MPH • PHO • SCDH • TMH • PNO • PVET • PSWDO


15 Minutes

• PAssO Milagros M. Fermin

• SP • OVG • PAgriO • PTADC • OPP • DepEd • Tourism • Warden • PMRB • COMELEC

Venus Amalia M. Zoleta • PGSO • HRMO

Malvin D. Aguirre • PGO • PAdmo • PLO • LMD-PESO • COA

Luzel G. Lumalang

Indorses PRs with supporting documents to BAC

Minimal 20 Minutes Adorable A. Rianzares • PEO • PPDO • Acctg • Budget • PTO • MPPO • ENRO • PDRRMO

Checks & Receives deliveries & signs on Delivery Receipts (DRs)

Bulk One and a half hour

(1 ½)


Prepares Acceptance and Inspection Report (AIR), Certificate of Acceptance and COA Memo

Minimal 15 Minutes

Bulk 20 Minutes

Rosenthal S. Meneses • MPH • PHO • SCDH • TMH • PNO • PVET • PSWDO • PAssO

Prepares Indorsement and furnish COA copy of Purchase Order, Delivery Receipt, Acceptance and Inspection Report, Certificate of Acceptance, COA Memo for inspection purposes.

Milagros M. Fermin

• SP • OVG • PAgriO • PTSDC • OPP • DepEd • Tourism • Warden • PMRB • COMELEC

Prepares Disbursement Vouchers

Venus Amalia M. Zoleta

• PGSO • HRMO

Malvin Aguirre

• PGO • PAdmO • PLO • LMD-PESO • COA


4. Handling of the Request for the Use of the Convention Center Service Information


G2C, G2B, G2G

Who may avail: Any Requesting Party CHECKLIST OF REQUIREMENTS WHERE TO SECURE


PAID PROCESSING TIME PERSON RESPONSIBLE Prepares Request for the use of the Convention Center addressed to the Provincial Governor

Receives, records the request forwarded by the Office of the Governor Instruct the Supervising Administrative Officer to verify on records the availability of the Convention Center and inform security, maintenance and electrical personnel Verifies on records as to the availability of the Convention Center

Informs the requesting party of the availability/ unavailability of the Convention Center. If available, prepares payment slip

5 Minutes


Luzel Lumalang

PGS Officer Vivian L. Olympia Eufrocina N. ramento


Furnish copy of the request the concerned employees for information and appropriate action.

10 Minutes

Vivian L. Olympia Eufrocina N. Ramento

Requesting Party pays the corresponding amount for the use of the Convention Center

The Provincial Treasurer issue official receipt (OR) upon payment

Php 5,000.00 per day Php 3,000.00 ½ day

Cashier

Ensure safety and conduct traffic flow (if necessary) Monitors cleanliness of Convention Center, particularly comfort rooms Checks and monitors lighting facilities

Duration of the use of the Convention Center Before, during and after use of the Convention Center Before and during the use of the Convention Center

Security Guard on Duty

Edrick T. Lozano Elmar L. Lambot Daniel L. Bumacod


5. Handling of the Request for Sound System Service Information


G2C, G2B, G2G

Who may avail: Any Requesting Party CHECKLIST OF REQUIREMENTS WHERE TO SECURE


Prepares Request for Sound System addressed to the Provincial Governor

Receives, records the request forwarded by the Office of the Governor Instruct the Supervising Administrative Officer to verify on records the availability of the Sound System Verifies on records as to availability of the Sound System & coordinates with the requesting party Render services at the time and place indicated in the request

None

None

5 Minutes

5 Minutes Within the day request has been granted

As scheduled

Luzel Lumalang PGS Officer

Rico J. Lamarca

Rico J. Lamarca

Provincial Social Welfare & Development Office (External Services) 165

Provincial Social Welfare & Development Office (External Services)


1. Aid to Individuals in Crisis Situation (AICS) Service Information: Assistance to Individuals in Crisis Situation (AICS) is a provision of integrated services such as immediate rescue and

protection, provision of direct financial and material assistance, and referrals for medical, legal, psychosocial, temporary shelter, and other services to clients through the Provincial Social Welfare and Development Office Crisis Intervention Units (CIU).

Office or Division: Provincial Social Welfare and Development Office Classification: Simple, Complex and HTA Type of Transaction:

G2C – Government to Client


PRIMARY: Ø Referral letter from MSWDO Ø Certificate of Indigency Ø Valid Government ID

MSWDO Barangay Hall (Post Office, LTO, SSS, GSIS, DSWD, COMELEC and other Government Agencies issued IDs)

MEDICINES: Ø Clinical abstract/Medical Certificate

with Doctor’s signature and Licensed Nr

Ø Doctor’s Prescription Ø Canvass of Medicine

Hospital/Clinic Hospital/Clinic Pharmacy/Drug Stores/clinics

PAYMENT FOR LABORATORY EXAMINATIONS: Ø Medical Certificate Ø Doctor’s request/referral

Hospital/clinic Hospital/Clinic

TRANSPORTATION FOR: 1. Patient’s transfer to hospital of

choice Ø Doctor’s referral/Medical

Abstract/Certificate 2. Scheduled Medical Work-up

Ø Medical Abstract /Certificate Ø Schedule of Appointment

Hospital/Clinic (Attending Physician)


3. “Balik Probinsya” Ø Police Blotter Ø Referral Letter

Municipal Police Station Barangay/MSWDO, etc.

BURIAL ASSISTANCE: Ø Funeral Contract Ø Registered Death Certificate Ø Authorization Letter from the

immediate family (if client is relative of the deceased)

Funeral Parlor Municipal Civil Registrar Immediate family/relative

HOSPITALIZATION OUTSIDE THE PROVINCE: Ø Medical Abstract Ø Hospital Bill

Hospital/clinic

FOOD/NON FOOD/CLOTHING: Ø Referral from Barangay Captain

Barangay Hall – Barangay Captain

EDUCATIONAL ASSISTANCE: Ø Certificate of Enrollment form Ø School ID of the student beneficiary

School Registrar School


1. Sign in the Visitor’s Logbook

Give Logbook to client None 2 Minutes PSWDO Staff/Order Personnel

2. Submit requirements for checking

Receive submitted requirements; Check and evaluate for completeness

3 Minutes PSWDO Staff

3. Proceed for an interview and provide relevant information for assessment of Social Worker-in-Charge

Conduct intake/interview a. Consult Social Worker-in-Charge/PSWDO about client”s assessed/determined needs, i.e. if he/she is qualifies for assistance such as:

- Financial Assistance - Medical Assistance - Food Assistance - Assistive Devices

15 Minutes Estela Maria M. Carmona SWO I Pacencia M. Natal PPW I


- Counselling - Referral - And other services

4. Sign GIS, Petty Cash Voucher, CE and RER; Cash Disbursement Voucher for checks

4.Prepare necessary documents for Provision of Assistance 4.1 Process pertinent documents for client’s signing 4.2 (If there is no available cash advance or amount is more than the minimum amount for cash release) process will go thru PPDO, Budget, Acctng and PTO


Special Disbursing Officers: Joel A. Recella, RSW PGDH PSWDO; Rowena B. Tolentino PPO IV Lenilyn G. Zoleta SWO I Estela Marie Carmona SWO I Bonifacio Marquez SWA

5. Receive Assistance (Cash/Check or in kind)

Release Assistance (Cash/Check or in kind) to client in coordination with the Governor’s Office

5 Minutes Special Disbursing Officers: Joel A. Recella PGDH PSWDO Rowena B. Tolentino PPO IV Lenelyn G. Zoleta SWO I Estela Maria M. Carmona SWO I

(AICS) qualified for multi stage processing


2. Disaster Relief Assistance Service Information: Assistance provided to individuals, families and households during the times of disasters and calamities. Office or Division: Provincial Social Welfare and Development Office (PSWDO) Classification: Simple & Complex Type of Transaction:

G2C


Emergency Shelter Assistance: A. Fire:

Ø Cedula (Community Tax Certificate – CTC) Ø Police Blotter Ø Fire Investigation Report Ø Certification from Bagy. Captain

Barangay Hall (Brgy. Treasurer) Municipal Police Station Bureau of Fire Barangay Hall (Brgy. Captain)

Typhoon and Other Disasters/Calamities Ø List of affected families certified and submitted by Brgy.

Captain/Officials

Barangay Hall

Relief Goods/Food Assistance Typhoon and Other Disasters/Calamities

Ø List of affected families certified and submitted by Brgy. Capt/Officials

Barangay Hall

Food for Work Typhoon and Other Disasters/calamities

Ø Request Letter with/Resolution with Approval from Governor’s Office

Ø List of affected families certified and submitted by Brgy. Captain/Officials

Barangay Hall

CLIENT STEPS AGENCY ACTIONS PROCESSING TIME PERSON RESPONSIBLE 1. Sign in the Visitor’s

Logbook Give Logbook to client 2 Minutes PSWDO Staff/Job Order Personnel

2. Submit requirements for checking 2.1 Sign ESA Form (if requesting for emergency shelter assistance)

2. Receive submitted requirements 2.1 Check and evaluate for completeness

3 Minutes

PSWDO Staff


3. Proceed to an interview and provide relevant information for assessment of Social Worker in Charge

3.Conduct intake/interview 3.1 Consult Social Worker-In-

Charge/PSWDO about client’s assessed/determined needs

3.2 Seek approval from PSWDO/Governor if FFW Request

15 Minutes

(Additional 5-10 minutes)

Lenilyn G. Zoleta SWO I Estela Maria M. Carmona SWO I Pacenscia M. Natal PPW I

4. Conduct Mitigation and Rehabilitation Activities (this step is only required for food for work requests)

Conduct site visit and monitor rehabilitation activities being done in requesting barangay

No. of days approved PSWDO Staff

5. Sign Petty Cash Voucher/RER

Process documents for client’s signing 15 Minutes Marietta F. Sapungan SWA

6. Claim/Receive Assistance (Cash/Check/In Kind/Other services

Release Assistance (Cash/Check/In Kind) to client 5 Minutes Marietta F. Sapungan SWA


3. Issuance of Referrals that requires Social Case Study Reports

Service Information: These are referrals of clients to other services/assistance to other agencies such as but not limited to DSWD, PCSO, Social Services of government hospitals and other NGOs for availment.

Office or Division: Provincial Social Welfare and Development Office (PSWDO) Classification: Simple Type of Transaction:

G2C


Ø Medical Abstract (for Medical Assistance) Hospital/Clinic (Attending Physician) Ø Hospital Bill (for Medical Assistance) Hospital (Billing Section) Ø Death Certificate & Funeral Contract (for

Burial Assistance) Funeral Parlor

Ø Certification from Barangay Barangay Hall Ø Certification from Assessor’s Office (Real

Properties) Municipal Assessor’s Office

Ø Certification from Mayor’s Office on Business Engagement

Mayor’s Office

Ø Pay slip (if employed) Client’s Workplace (Accounting Department) CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Sign in the Visitor’s

Logbook Give Logbook to Clients None 2 Minutes PSWDO Staff or Job Order Personnel

2. Present/Submit requirements for checking

2.Receive submitted requirement 2.1Check and evaluate for completeness

None 3 Minutes PSWDO Staff

1. 3. Proceed to an interview and provide relevant information for assessment of Social Worker-In-Charge

3.Conduct Intake/Interview to assess/determine need/s of client 3.1Write the Social Case Study Report

None 15 Minutes

3 Days

Lenilyn G. Zoleta SWO I Estela Maria M. Carmona SWO I Pacencia M. Natal PPW I

2. Claim/Receive Social Case Study Report

4.Issue/release Social Case Study Report to client

None 3 Minutes PSWDO Staff


4. Admission to Temporary Shelter/s (Silungan Center) Service Information: Silungan Center is a 24-hour residential care facility designed to provide temporary shelter,healing and empowerment to abused, neglected and abandoned women & children.

Office or Division: Provincial Social Welfare and Development Office (PSWDO) Classification: Complex and Highly Technical Type of Transaction: G2C Who may avail: Women and Children clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Ø Police Blotter/Report/Affidavit Municipal Police Station/Barangay/Public Attorney’s Office Ø Referral Letter MSWDO/Barangay Ø Social Case Study Report MSWDO Ø Medical Certificate Hospital/RHU/Private Clinics Ø Birth Certificate Municipal Civil Registrar/PSA Ø School Record School Registrar Ø Parent/Guardian consent Parent or Guardian of Client


1. Report incident to the PSWDO and provide relevant information for assessment of Social Worker-In-Charge

Counselling/Referral and other legal actions

Assist client and conduct intake/interview

None

15 Minutes

Joel A. Recella, RSW PGDH-PSWDO With Social Worker of Silungan Center Contract of Service

1. 2. Submit self for medical examination (MHO/PHO)

None 1 Hour

2. 3. Proceed to Police Station for blotter of incident as per advise of PSWDO

3. Assist client (with MSWDO or PNP Women’s Desk)

None 1 Hour Social Worker of Silungan Center Contract of Service

4.Present/Submit requirements for admission

4. Receive submitted requirements

4.1Check and evaluate for completeness

None 5 Minutes Social Worker of Silungan Center Contract of Service

5.Attend Case conference for provision of temporary protective custody/shelter

Conduct case conference before admitting clients (with MSWDO, Client and parents/Guardian)

None 30 Minutes Joel A. Recella, RSW PGDH-PSWDO With Social Worker of Silungan Center Contract of Service

6.Proceed to be admitted Admit Client/s None ( 1 week to 1 Year depending upon the case

Social Worker-In-Charge (with the house parents)

Provincial Nutrition Office (External Services) 173

Provincial Nutrition Office

(External Services)


1. Processing and Evaluation of Barangay Nutrition Scholars (BNS) Proposal for Funding Assistance Service Information

Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:

G2C


Letter request signed by the Chair of the Local Nutrition Committee

List of BNSs and DNPCs by the Nutrition Action Officer approved by the Chair of the Local Nutrition Committee

Financial Plan signed by the Chair of the Local Nutrition Committee


Submit the required documents

Appraise and process proposals submitted: Prepare endorsement letter for signature of PNAO Reproduce documents for Regional Office File for submission to Central Office Send Proposal to Regional Office

None

None

None

None

3 Minutes

3 Minutes

5 Minutes

Within the day upon signing of PNAO

Elinor L. Lustania NO II Catherine L. Dulay NO II

Validate completeness of requirements and prepare memo endorsing the same to the Central Office:

- Properly accomplished Civil Service Form 101-1

- 3 pcs Recent ID pictures - Original and photocopy of valid

ID cards - Original and photocopy of birth

certificate issued by NSO


- Authorization Letter of applicant if application is thru representative

- Diploma or authenticated evidence of completion of high school course

- Certification of Residency in the barangay and can speak the dialect

- Certification of Completion of 10-day training and 20-day practicum in the barangays

- Certification of passing mark in the accomplishments of targets

- Copies of the accomplishment reports for 2 years authenticated by the NAO

- Certification of at least 2 years continuous service as BNS by the NAO as attested by the DNPC

- Copies of the contract of service of the BNS for 2 years

- Notarized affidavit stating that the BNS is not employed in the government during her services as BNS and did not receive salary/compensation except honoraria

- Original/ authenticated list of BNS issued by the National Nutrition Council MIMAROPA

Send memo and application to Regional Office

None Within the day upon signing of NPC

Catherine L. Dulay NO II

Submit application and certification signed by the Executive Director with the NNC seal upon receipt from Central Office to Civil Service Commission Regional Office

2 Days Catherin L. Dulay NO II


2. Request for Nutrition IEC Materials by Walk-In Visitors Service Information


G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Request for Nutrition IEC Materials

Receive request and determine availability of the materials requested

None 5 Minutes Maureen F. Leyco NO II

Identify and gather the available materials based on the information gathered


Provide brief description on the materials to be given


Record on the logbook the identified materials to be given

None 10 Minutes Catherine L. Dulay NO II

Request office to receive the materials on logbook with the following details:

- Name - Designation - Office - Contact Numbers



3. Request for Nutrition IEC Materials by Clients with Letter Request Service Information


G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Submit Letter Request for Nutrition IEC Materials

Identify and gather the available materials based on the letter request

None 1 day upon receipt of letter request


Advise requesting office through phone, e-mail, SMS when materials are ready for pick-up


Reproduce material requested if they are not available

None 1 day Catherine L. Dulay NO II

Prepare official communication to requesting office regarding the response to request

None 15 Minutes Corazon P. Rius NO III

Record the identified materials to be given on logbook for request for Nutrition IEC Materials

None 5 Minutes Corazon P. Rius NO III

Prepare Acknowledgement Receipt of Equivalent materials


Delivery/mailing of IEC Materials

None 1 Day Catherine L. Dulay NO II


4. Phone-In Inquiries from the Public Nutrition and Related Concerns Service Information


G2C


CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID PROCESSING TIME PERSON RESPONSIBLE Call/Phone - in Receive phone inquiry None 3 Minutes Staff Concerned


Refer the caller to the concerned staff for appropriate action

None 2 Minutes Staff Concerned

Provide Information to the Caller

None 3 Minutes Staff Concerned

5. Request for Resource Persons for Nutrition Information/ Nutrition Technical Assistance to LGUs and Other Stakeholders on Policy Formulation, Capacity Building and Other NNC Mandates

Service Information Office or Division: Classification: Type of Transaction:



PAID PROCESSING TIME PERSON RESPONSIBLE Submit Letter Request from LGUs and other Stakeholders

Receive request from LGUs and other Stakeholders



Determine availability of the person for the activity

None 3 Minutes Ruby C. Apiag PNPC Corazon P. Rius NO III

Advise requesting LGU/Office thru phone/email re: action taken on the request

None 5 Minutes Ruby C. Apiag PNPC Corazon P. Rius NO III

Preparation of Lecture/Power point Presentation and other activities

None 1 Day Corazon P. Rius NO III

Preparation of Travel Order/ Request for Authority to Leave

None 3 Minutes Resource Person Concerned Catherine L. Dulay NO II

Attend to the activity None 1 Day/ depending on the request

Staff Concerned

6. Processing of Payment of Goods and Services Service Information

Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Validate as to completeness and

process payment None Catherine L. Dulay

NO II Prepare necessary vouchers None Process Vouchers None 15 days from step

1-6

Approve Vouchers None Ruby C. Apiag PNPC

Issue corresponding checks None Release checks to the supplier None Catherine L. Dulay

NO II


7. Conduct Quarterly Provincial Nutrition Committee Meeting/ Special Meetings Service Information


G2C/G2G



Send communications to LGU

None 1 hour Catherine L. Dulay NO II

Prepare venue None 30 Minutes Catherine L. Dulay NO II

Conduct Meeting None 1-3 Hours Ruby C. Apiag PNPC

8. Provision of Dietary Supplementation to 6-59 Months old and Indigent Pregnant Women

Service Information Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:

G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Prepare GAD Plan of Budget None 1 Day Maureen F. Leyco

NO II Approved/signed plan for submission None 3 Minutes Ruby C. Apiag

PNPC Prepare Purchase Request and other

Documents to be attached None 45 Minutes Catherine L. Dulay

NO II


Follow-up processing of request None 10 Minutes Catherine L. Dulay NO II

Coordinates Purchase Order for Supplier


Identify Barangays for coverage of dietary supplementation

None All Staff

Allocate food commodities for feeding centers

None 1 Day Ye Jin Rosella DB Pastoral ND I

Delivers food commodities to municipal/barangays

None All Staff

Monitors feeding and inventory of goods

None All Staff

9. Conduct of Nutrition Education to Mothers, Senior Citizens, Pregnant/Nursing Mothers and Other Individuals Service Information

Office or Division: Classification: Type of Transaction:



BE PAID PROCESSING TIME PERSON RESPONSIBLE Prepares GAD Plan for the

program None Maureen F. Leyco

NO II Approved/Signed plan for

submission None 3 Minutes Ruby C. Apiag

PNPC Prepare Purchase Request and

other documents to be attached None 1 Hour Catherine L. Dulay

NO II Follow-up processing of request None Catherine L. Dulay

NO II Coordinates Purchased Order for

Supplier None 30 Minutes Catherine L. Dulay

NO II Identify barangays for coverage

of dietary supplementation None All Staff


Allocates food commodities for feeding centers

None 1 day Ye Jin Rosella DB. Pastoral ND I

Delivers food commodities for municipal/barangay

None All Staff


None All Staff

10. Conduct of Weight Management Program Service Information


G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Prepare Plan for inclusion in GAD

Plan None 1 Day Maureen F. Leyco

NO II Approved/signed plan for submission None 3 Minutes Ruby C. Apiag

PNPC Prepare materials of office/LGUs and

National Government None 1 Hour Catherine L. Dulay

NO II Conduct Weight management to all

offices None All Staff

Coordinates Purchase Order to Supplier


Identify barangays for coverage of dietary supplementation

None All Staff

Allocate food commodities for feeding centers

None 1 Day Ye Jin Rosella DB. Pastoral

Delivers food commodities to municipal/barangays

None All Staff


None All Staff


11. Management of Food Processing Hub Service Information

Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients


PAID PROCESSING TIME PERSON RESPONSIBLE Submit Purchase Request (List of

Ingredients needed) None 10 Minutes Arlynne L. Saguirer

Cook II Check and Review Purchase

Request None 10 Minutes Raymond P. Medina

ND I Approved and provide cash for

procurement None 5 Minutes Raymond P. Medina

ND I Purchasing (Thru Delivery or

Actual Purchase None 2 Hours Arlynne L. Saguirer

Cook II Checking of raw materials

purchased None 10 Minutes Raymond P. Medina

ND I Production of various products None Varies

(Based on the Particular Products preparation time)

Food Processing Staff

Quality and Quantity checking of products produced

None Varies Raymond P. Medina ND I

Taking Orders None Varies Arlynne S. Saguirer Cook II

Delivery of Over the Counter purchase

Varies (Depends on the type of

product & quantity)

Varies Arlynne L. Saguirer Cook II Job Orders

Inventory of Raw Materials None 10 Minutes Danilo R. Padolino Cook II

Checking of Sales Report None 20 Minutes Raymond P. Medina ND I

Submit Monthly Financial Report None Varies Raymond P. Medina ND I


12. Food Services Management Service Information


G2C



PAID PROCESSING

TIME PERSON RESPONSIBLE Receives, acknowledge &

prepares clients request/order Price depends on type of order

Varies (Usually 5 minutes per

customer)

Jay Lee Mae A. Yao ND I Staff Concerned

Purchasing, Receiving, Storing, Issuing, Pre-preparation, Preparation, Serving, Service & Costing

Price varies depending on the Purchased Items

Varies Jay Lee Mae A. Yao ND I

PG-Environment & Natural Resources Office (External Services) 185

PG – ENVIRONMENT & NATURAL RESOURCES OFFICE (External Services)


1. Request for Environmental Impact Assessment Service Information

Office or Division: PG-Environment and Natural Resources Classification: Complex Type of Transaction:

G2G




Present Letter Request for Environment Impact Assessment

Receive, acknowledge and record the submitted request

None 5 Minutes Sofia M. Barola

Forward to the Department Head None 1 Minute Rolando S. Josue Designate/Delegate to

concerned person for availability and action

None 5 Minutes Arlyn S. Jarabe Maria Fe L. Laceda

2. Eco Tourism Development Assistance Service Information

Office or Division: PG-Environment and Natural Resources Classification: Highly Technical Application Type of Transaction:

G2G



PAID PROCESSING TIME PERSON RESPONSIBLE Present Letter Request for assistance



Referred/forwarded letter to Dept Head

None 1 Minute Rolando S. Josue

Designate/Delegate to concerned person for availability and action

None 3 Minutes Rolando S. Josue Dante L. De Luna Jiney R. Rojo


3. Request for Resource Person on Environment and Solid Waste Management Protection Service Information

Office or Division: PG-Environment and Natural Resources Classification: Highly Technical Application Type of Transaction:

G2G




Present Letter Request for Resource Person



Referred/Forwarded letter to Dept. Head



None 5 Minutes Rolando S. Josue Arlyn S. Jarabe

4. Other Infra and Enterprise Requiring Social and Environment Impact Assessment Service Information

Office or Division: PG-Environment and Natural resources Classification: Highly Technical Application Type of Transaction:

G2G



PAID PROCESSING TIME PERSON RESPONSIBLE Present Letter Request for Social and Environment Assessment


None 5 Minutes Sofia Barola

Referred/forwarded letter to Dept Head



None 5 Minutes Rolando S. Josue Arlyn S. Jarabe

PG-Environment & Natural Resources Office (Internal Services) 188

PG – ENVIRONMENT & NATURAL RESOURCES OFFICE (Internal Services)


1. Documents/Communications Service Information: Receive incoming documents/communications for action and compliance

Office or Division: PG-Environment and Natural Resources Classification: Simple Type of Transaction:

G2G



PAID PROCESSING TIME PERSON RESPONSIBLE Present Letter/Memos and other communications

Receive/Acknowledge and record the submitted requests

None 1 Minute Sofia M. Barola

Referred/Forwarded to Dept Head or any other staff

None 5 Minutes Rolando S. Josue

2. Payroll/Certification of Different Offices (for Bonus) Service Information: Receive payroll certification for verification and signature of PMT Head


G2G



BE PAID PROCESSING

TIME PERSON RESPONSIBLE Present payroll/certification Receive payroll/certification None 1 Minute Sofia M. Barola

Referred/forwarded to Dept Head for verification and signature


T O T A L 6 Minutes


3. IPCR/OPCR of Different Offices for verification and signature Service Information: Receive IPCR/OPCR of different offices for verification signature of PMT Head


G2G



PAID PROCESSING TIME PERSON RESPONSIBLE Receive IPCR/OPCR None 5 Minutes Sofia Barola Referred/Forwarded to Dept

Head for verification and signature


T O T AL 7 Minutes

Provincial Disaster Risk Reduction Management Office (External Services) 191

Provincial Disaster Risk Reduction Management Office (External Services)


1. Issuance of Certified Copy of Documents (Minutes of Council Meetings and Other Records) Service Information

Office or Division: PDRRMO – Administrative and Training Classification: Simple Type of Transaction:

G2C


Letter Request (1 Original) CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING TIME PERSON RESPONSIBLE 1. Presentation of

written request Receive, acknowledge and records the request Present the request to the PDRRMO for approval Research & produce the requested documents

None 5 Minutes ** 5 Minutes ** *25 Minutes

Staff Jose Rino P. Labay OIC-PDRRMO Jay Montiano Admin Asst.

2. Acknowledgement/Receipt of Information

Inform requester if the requested copy of document is available

None 2 Minutes Staff

3. Receive the copy of requested documents

Issue/Hand in the copy of requested documents End of Transaction

None 2 Minutes Staff


2. Provision of Technical Assistance to Conduct Training on (DRRM) Service Information: Facilitate DRRM Orientation specifically on: (1) hazards and risk management; (2) functionality of early warning instruments installed in the

province; (3) basic weather forecasting and other related trainings; (4) Municipal DRRM planning workshops; (5) barangay DRRM planning workshops; (6) contingency planning workshop; and (7) incident command system trainings.

Office or Division: PDRRMO Classification: Simple Type of Transaction:

G2C, G2G


Letter Request for Training (1 Original) CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit Letter Request for

Training (Ideally 1 month before the conduct of the activity)

• In person • Via E-mail

Receives letter request in person Receives letter request via email

None

5 Minutes Immediately

Staff

2. Receives approval of the Request for Training

PDRRMO approves Request for Training Provides logistical and administrative requirements

None

15 Days

Jose Rino P. Labay OIC-PDRRMO Jay M. Montiano Admin Asst. Sheila Marie S. Chua Research Planning Officer

3. Prepares Logistical and Administrative requirements for the conduct of training

Undertakes coordination for the request None 15 Days Jay M. Montiano Admin Asst.

4. Receives the training Implements/Conduct training None Depends upon the training conducted

Jay M. Montiano Admin Asst. Sheila Marie S. Chua Research & Planning Officer


5. Submits after training report with certificates for signature of the PDRRMO and PDRRMC Chairperson

Receives after training report Endorses after training report and certificates to the Office of the Governor Provides signed certificates to the client

None 14 Days Jay M. Montiano LDRRM Asst.

Sheila Marie S. Chua Research & Planning Officer

6. Receives the Certificate of Trainings signed by the PDRRMO and the Governor

End of transaction None

3. Provision of Assistance to Fire Victims Service Information: Provide assistance to the fire victims

Office or Division: PDRRMO-Administrative Division Classification: Simple Type of Transaction:

G2C

Who may avail: Fire Victims CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Certification from Punong Barangay, BFP and MDRRMO LDRRMF Utilization Report from barangay and MDRRMO



1. Submit Letter Request to the Office of the Governor or PDRRMO

Receives/records and forward pertinent documents to PDRRMO Evaluate and validates the completeness of the documents Reviews and check the documents if complete

None 2 Minutes 2 Minutes 2 Minutes

Staff/Admin Staff/Admin Staff/Admin


Approval of the PDRRMO in releasing the available (supplies) assistance to the client

None 5 Minutes Jose Rino P. Labay OIC-PDRRMO

Prepares endorsement letters None 2 Minutes Jay M. Montiano Admin Asst.

2. Signature of Client who availed the assistance

Releasing

End of Transaction

None 10 Minutes Jay M. Montiano Admin Asst.

4. Provision of Financial Assistance to Victims of Typhoons, landslide and other Disaster related incidents.

Service Information: Provide assistance to the victims of typhoons, landslides and other disaster related incidents

Office or Division: PDRRMO – Administrative Division Classification: Simple Type of Transaction:

G2C

Who may avail: Victims of Typhoons, Landslide and other disaster related incidents CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Certification from Punong Barangay Damaged Report from MDRRMO LDRRMF Utilization Report from MDRRMO


FEES TO BE PAID


1. Submit Letter Request to the Office of the Governor or PDRRMO

Receives/records and forward pertinent documents to the PDRRMO Evaluate and validates the completeness of the documents Review and check the documents if complete

None 2 Minutes 2 Minutes 2 Minutes

Staff

Staff/Admin

Staff/Admin


Approval of the PDRRMO in releasing the available (supplies) assistance to the client

None 2 Minutes Jose Rino P. Labay OIC-PDRRMO

Prepare endorsement letter None 2 Minutes Jay M. Montiano Admin Asst.

2. Signature of Client who availed the assistance

Releasing End of Transaction

None 10 Minutes Jay M. Montiano Admin Asst.

5. Request for Funding of Programs and Activities Service Information

Office or Division: PDRRMO – Administrative and Planning Classification: Simple Type of Transaction:

G2G


1. Infrastructure Project: - POW - DED - Tech Spec - PR

- Ob-R

PEO

2. Non Infrastructure - Activity Design - PR - Ob-R - ABC - PPMP

Requesting Office/Department


Request for funding of Projects, Programs and Activities approved by the

Receives and records the request None 1 Minute Staff/Admin


PDRRMC based on RA 10121

Checks the documents for funding source

None 15 Minutes Sheila Marie S. Chua Research & Planning

For approval of PDRRMO Infrastructure (including site validation) Non Infrastructure

None

1 day

20 Minutes

Jose Rino P. Labay OIC-PDRRMO

Releasing to the requesting office End of Transaction

None 5 Minutes Staff/Admin

Provincial Engineer’s Office (External Services) 198

Provincial Engineer’s Office (External Services)


1. Application for Permit to Excavate Service Information

Office or Division: Provincial Engineer’s Office Classification: Simple Type of Transaction:

G2C/G2G

Who may avail: LGUs (Municipal & Barangay), Business and Private clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID PROCESSING TIME PERSON RESPONSIBLE

1. Log-in to Visitor’s Logbook Assist the Client 1 Minute Ms. Rosalisa S. De Belen 2. Submit the following:

Barangay Clearance/Authority to Dig Written Request to Excavate Reason to Excavate Guarantee that the Provincial Road will be restored to its original state Guarantee that it will not affect the traffic in the area Locational Map showing the Provincial Road that will be excavated

Evaluate the submitted documents

10 Minutes

Mr. Rowel E. Opis

3. Pay Guarantee/Deposit Fee at the PTO

Php 1,000.00

4. Present OR of payment for Deposit Slip

Inspection of the area that will be affected

Area Engineer

Approval of Request Engr. Rodil O. Leal Inspection during

excavation Area Engineer

Inspection after the excavation/restoratio

Area Engineer


n of Provincial Road Submission of

Inspection Report Area Engineer

Receive refund of the Guarantee/Deposit fee

Refund of the Guarantee Deposit fee to the client

PTO

2. Application for Heavy Equipment Rental Service Information

Office or Division: Provincial Engineer’s Office Classification: Simple Type of Transaction:

G2C, G2G, G2B

Who may avail: LGUs (Municipal, Barangay) Private Citizens, Business CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Letter Request CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING

TIME PERSON RESPONSIBLE 1. Log-in to the Visitor’s Logbook Assist the Client 1 Minute Ms. Rosalisa S. De Belen 2. Submit the following:

Written Request/Application for Equipment Rental with the following information:

Ø Estimation of rental Fees

Evaluate the submitted documents

Engr. Ruben M. Loto

Refer for approval to the Governor’s Office

3. Payment of necessary rental fees at the PTO

Scheduling of equipment rented

Depends on the kind of equipment

and duration of work

Engr. Edelito M.Mercene

Transportation of equipment rented from capitol to site Escorting of equipment

Motorpool


Inspection during the operation of equipment

Engr. Alex Robles

Giving notice that the hour of rental lapsed

Engr. Alex Robles

Transportation of equipment rented from site to capitol

Engr. Robles

Inspection of equipment after rental if:

a. Approval that the equipment rented is in running condition

b. The equipment rented is not in running and need to be repaired

c. Giving notice to the rentor of the cost of repair for the rented equipment

Motorpool

Provincial Agriculture’s Office (External Services) 202

Provincial Agriculture’s Office (External Services)


1. Public Assistance/Information Service Information

Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction:

G2C


Interview the clientle/farmer CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

Approach the Agricultural Staff, sign-in the logbook

Interview the clientele/farmer None 3 Minutes Lilian R. Ramiro

Fill-up request form Call the attention of program coordinator(s) or personnel concerned

3 Minutes Lilian R. Ramiro

Approach the Agricultural Staff, sign in the logbook

Interview the clientele farmer 3 Minutes Lilian R. Ramiro

2. Crop Product Services Service Information: Extension Services


G2C



BE PAID PROCESSING

TIME PERSON RESPONSIBLE Talk to the Program Coordinator(s)/Other Personnel concerned

Discuss to the farmer/clientele re: farm situation/other agricultural related concerns

None

10 Minutes

Edwin A. Abania Anita M. Landoy Marvin P. Recalde Marina L. Mabango Ma. Elvira L. Manuba Charry R. Malco


Set Schedule with the concerned personnel for site validation

Finalize the schedule and prepare Travel Order (T.O) for site validation

5 Minutes Edwin A. Abania Anita M. Landoy Marvin P. Recalde Marina L. Mabango Ma. Elvira L. Manuba Charry R. Malco

Consult the Agriculture staff on:

a. Farm related issues/concerns

b. Farm problems c. Recommended

crops to be planted

Provide technical recommendations on farm related issues/concerns or any farm problem

1 Day Agri Technicians/Technologist

3. Crop Production Services Service Information: Distribution of Seeds/Planting Materials


G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Request for Planting materials

Distribute seeds/planting materials

None 1 Day Agricultural Technicians Plant Nursery Employees


4. Integrated Plant Pest & Diseases Management Service Information: Plant Pest & Diseases Prevention and Control Services


G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Talk to the Program Coordinators and other Technical Persons concerned

Discuss to the farmer/ clientele re: farm situations set-up and other agricultural concerns

None 10 Minutes Edwin A. Abana Anita M. Landoy Marvin Recalde/ Agricultural Technician deployed per municipality

Set schedule with concerned personnel for site validation

Finalize schedule and prepare travel order (T.O) for site validation

None 5 Minutes Extension Workers per municipality

Request for Technical Assistance thru site-field visit & inspection

Visit/Inspect the site with the farmer/clientele

None 1 Hour (depends on the distance of the site)

Extension Workers per municipality

Consult the Agriculture Staff regarding the recommended pest control & management system.

Provide recommendations on what specific integrated pest management control is needed

None 30 Minutes Extension Workers per municipality


5. Soil Testing & Analysis Services Service Information:

Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients



Set schedule for collection of soil sample/air drying of soil samples

Brief the client on proper soil sample, collection and air drying of soil samples

None Until the soil becomes dry

Elvira L. Manuba Sherry L. Dee Marciano

Submit soil samples to concerned personnel

Conduct of soil analysis using STK (Soil Test Kit)

None 2 days Elvira L. Manuba Sherry L. Dee Marciano

Follow-up result of soil analysis Releasing of result of analysis None 30 Minutes upon request

Elvira L. Manuba Sherry L. Dee Marciano

6. Fishery Services Service Information: Fishery Law Enforcement




Talk to the Program Coordinator Interview the client re: illegal fishing

None 10 Minutes Romeo G. Pangilinan

Submit fish specimen for examination and or preservation

Conduct on the spot examination whether fish is caught by explosives, poison or not

None 30 Minutes Romeo G. Pangilinan

Report the occurrence of illegal fishing activity in coordination with other fishery law enforcement

Verify report and if found true, shall take the necessary actions (coordination, formation)

None Within 2 days depending on the kind of activity that is transpiring if

the report is negative within 2 hours

Romeo G. Pangilinan


7. Fishery Services Service Information: Fishpond Management Operation

Office or Division: Provincial Agriculture Classification: Simple Type of Transaction:

G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Request for Technical Assistance on fishpond management/operation

Conduct site visitation and provide technical recommendations

None 1 Day Romeo G. Pangilinan Armando V. Garcia

T O T A L 1 Day

8. Fishery Services Service Information: Fingerlings Dispersal


G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Request for Tilapia/ Bangus Fingerlings

Conduct site validation prior to fingerlings distribution

None 1 Day Romeo G. Pangilinan Armando V. Garcia

T O T A L 1 Day


9. Loan Assistance Services Service Information: PGM - LAV


G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Talk to the Program Coordinator regarding loan assistance

Preliminary interview to client/applicant Give & explain the application form and other requirements

None 15 Minutes Marlet L. Jusayan Gina M. Vargas Jasmin L. Jimena

Submit Application Check the requirements in the accomplished form

None 5 Minutes Jasmin L. Jimena Gina M. Vargas Marlet L. Jusayan

Set schedule for project evaluation

Finalize schedule of project visitation

None 30 Minutes Marlet L. Jusayan and assigned AEWs

Guide the Extension Worker for the site during field visit

Evaluate the Project (On-Site) None 30 Minutes Technicians involved per municipality

Submit loan documents Advise the borrowers on the loan status

None 1 Hour per application

Jasmin L. Jimena Gina M. Vargas Marlet L. Jusayan

Follow-up application Advise the borrowers on loan status None 1 Hour per application

Jasmin L. Jimena Gina M. Vargas Marlet L. Jusayan


10. Farm Machineries and Post-Harvest Facility Services Service Information: Tractor Operation Services


G2C



Talk to the Tractor Operation Coordinator

Interview the farmer: Farm Situation

10 Minutes Alvin P. Rivadeniera

Set the area for validation Finalize schedule site validation 10 Minutes Alvin P. Rivadeniera Ambrocio F. real III

Guide the tractor operator to the site for field inspection

Visit the site with client and determine the actual area of the field

1 hour depending on the distance

Alvin P. Rivadeniera

Billing/Payment Issue statement of account for payment to PTO

Php 1,500/ha Crisanta Olano

Prepare the area for plowing Plowing/Harrowing 8-12 hrs/ha Alvin P. Rivadeniera Francis Rommel R. Melendez Roysen Olpot Raymund B. Custudio

11. Farm Machineries and Post-Harvest Facility Services Service Information: Husking/Milling Services


G2C



PAID PROCESSING TIME PERSON RESPONSIBLE Talk to the Operator Interview the farmer None 10 Minutes Benito J. Pereda


Arrange schedule for de-husking/milling

Finalize schedule of de-husking/milling

None 10 Minutes Crisanta Olano

Set-up De-husking/Milling activities

De-husking/Milling Operation None 30 Minute/sack Benito J. Pereda


12. Provincial Tourism and Agricultural Development Center (PTADC) Service Information: Training Services Homestay




Approach Guard on Duty for inquiry and sign visitor’s logbook

Assist walk-in client and call the attention of the training staff


Talk to Training Staff Interview clients on training details for booking and reservation

None 10 Minutes Benedicto L. Archihon Charry R. Malco

Posting of Training schedule/homestay

Confirmation of Reservation None 3 Days after inquiry Benedicto L. Archihon Charry R. Malco

Training Proper/Homestay Assist facilitator/Training staff for: Housekeeping (Monitor the Cleanliness of training hall and comfort rooms)

Maintenance (water & Electricity) Maintenance (Dormitory, Guest House & Mess Hall)

Whole training duration Rodney H. Malco Thelma D. Ebreo Tiffany M. Collantes Valerie Ann Buan


Billing Payment Prepare Statement of Account for payment to clients & to PTO

3 Minutes Charry R. Malco

Collection of Payment

Issuance of Official Receipt 10 Minutes Charry R. Malco & PTO Personnel

13. Provincial Tourism and Agricultural Development Center (PTADC) Service Information: Tractor Operation Services



CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Approach Guard on Duty for inquiry and sign Visitor’s Logbook

Assist the Walk-in Client and call the attention of PTADC employee concerned


Talk to PTADC staff Interview the Farmers/Clients None 10 Minutes Benedicto L. Archihon Charry L. Malco

Area Validation Call the attention of the employee assigned in the tractor operation

None 2 Hours/client Porfirio G. Garcia

Talk to the Tractor Coordinator/Operator

Prepare and request for travel order for site visitation

None 10 Minutes Porfirio G. Garcia

Schedule of Travel Order Prepare and request for travel order for site visitation

None 5 Minutes Porfirio R. Garcia

Site Visitation Visit the site with clients and measure the actual area of the field

None 2 Hours depending on the distance)

Ambrocio Real

Land Preparation Plowing/Harrowing None 8-12 hours Porfirio Garcia Billing Payment Issuance of Statement of Account

for payment to PTO Furnish copy of billing statement to Provincial Agriculture Office

Php 1,500/ha 10 Minutes Charry R. Malco

Provincial Health Office (External Services) 212

Provincial Health Office (External Services)


1. National Tuberculosis Control Program Service Information: Quarterly External Quality Assurance of TB Microscopy Laboratories

Office or Division: Provincial Health Office Classification: Simple-Complex Type of Transaction: G2C Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Sputum Patients



RHU Medical Technologist brings Patient sputum specimen for examination/validation

Receives and records sputum slides for validation PHO Medical Technologist (Validator) checks slides

1 Minute

1 Minute

Michelle M. Festin Medical Technologist II

PHO Medical Technologist performs slide validation

15 Minutes/slide Michelle M. Festin Medical Technologist II

PHO Medical Technologist files slides and necessary documents

1 Day Michelle M. Festin Medical Technologist II


2. Leprosy Control Program Service Information: Allocate and Distribute Leprosy Drugs and Supply per Request of Health Facility

Office or Division: Provincial Health Office Classification: Simple Type of Transaction:

G2C

Who may avail: RHU Health facilities CHECKLIST OF REQUIREMENTS WHERE TO SECURE

RHU Request Request form RHU Concerned



RHU Nurse send message requesting Leprosy Drugs for new case detected

Receives message request from Nurse of concerned RHU for Leprosy Drugs for new case detected

1 Minute

The Program Coordinator prepares the available drugs

1 Minute Chona S. Larrosa

The Program Coordinator will prepare the RIS

1 Minute

RHU Nurse/Representative will sign the RIS (2 copies)

The Program Coordinator will keep the file copy of the RIS

1 Minute 1 Minute

3. Environmental Health Service Bacteriological Water Analysis Service Information: Request for water Analysis

Office or Division: Provincial Health Office Classification: Complex Type of Transaction:

G2C, G2G


Request for Water Analysis Concerned Office


1. Submit Request for Water Analysis to the Provincial Health Officer II

Receives and accept request for Water Analysis

10 Minutes Dr. Gerardo O. Caballes Provincial Health Officer

PHO II issues Internal Memo to Engr. Maling, Engr. Laylay, M. Montaron, M. Loto to coordinate with MHO concerned in response to the request

8 Hours

Dr. Caballes EHS Team


The Environmental Health Services (EHS) Team will collect water samples at the requested site

4 Hours Engr. Joel J. Maling Engr. Michael M. Laylay Maricar M. Loto EHS Team

Fill-up forms for water analysis/labeling of water samples

30 Minutes Maricar M. Loto

Incubation of water samples 18 Hours Maricar M. Loto Reading and Recording of water testing

results 30 Minutes Maricar M. Loto

Negative Reading of Water Source will continue monitoring based or frequency; Positive Reading of Water Source will be treated using chlorine and repeat sampling by Rural sanitation Inspector after CHLORINATION

24 Hours Rural Sanitation Inspector

Negative Reading of Water Source will continue monitoring based or frequency; If still positive reading, technical assistance will be provided by the Environmental Health Service Team of the Provincial Health Office

24 Hours Engr. Joel Maling Engr. Michael Laylay Marisol Montaron Maricar M. Loto


4. Maternal and Child Health Care & Allocation of family Planning Commodities Service Information


G2C, G2G


MNCHN/Family Planning Commodities Inventory Request Form Municipal Health Office Concerned


Municipal Health Offices submit MNCHN/Family planning commodities inventory and request form to PHO MNCHN/FP Coordinator

Provincial Maternal and Child Health Care and Family Planning Program Coordinator receives inventory and request form and allocate logistics and commodities to requesting Municipal Health Offices and facilities

1 Minute

Provincial Maternal and Child Care and Family Planning Program Coordinator prepares MNCHN/family Planning logistics and commodities for the requesting facility

10 Minutes

The requesting facility signs the receiving copy for the MNCHN/family Planning Logistics commodities received from the Provincial Maternal and Child Health Care and family Planning Program Coordinator

1 Minute


5. Nutrition Program Service Information: Allocation and distribution of Vitamin A Capsules, Albendazole Tablets, RUTF/RUSF, FESO4+ Folic Vitamins to the: 8RHUs, 6

Nutrition Offices & 3 Hospitals


G2C, G2G

Who may avail: RHUs, Nutrition Offices & Hospitals CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request for Allocation & Supplies Concerned RHUs, Nutrition Offices and Hospital



Submit RIS to Program Coordinator

The Program Coordinator receive the RIS and prepare the allocation and distribution of Vitamin A capsules, Albendazole, RUSF/RUTF, Vitamins requested

33 Minutes

Return RIS to Nutritionist

2 Minutes Ma. Lina S. Marte Nutritionist Dietitian II

The Nutritionist Dietician will sign and return RIS

2 Minutes


6. Allocation of IECs to Municipal Health Offices/Health Facilities Service Information: The Provincial HEPO allocates IECs to different municipal health offices/health facilities


G2G



The Provincial HEPO allocates IECs to different municipal health offices/health facilities

5 Minutes

HEPO prepares IEC materials to be distributed to Municipal Health Offices

Provincial HEP distributes IECs, logistics and commodities for municipal health offices/health facilities

5 Minutes

The requesting facility representatives signs the receiving copy of the IECs, logistics/commodities received from the Provincial HEPO

1 Minute



7. Disease Surveillance Service Information: Allocation and Distribution of Supplies as per request of the Disease Reporting Unit

Office or Division: Provincial Health Office Classification: Simple Type of Transaction: G2C, G2G Who may avail: All Clients




Disease Reporting Unit sends message request via txt messaging or phone call to the Disease Surveillance Coordinator

Disease Surveillance Coordinator receives message request from the Disease Reporting Unit and allocate supplies for distribution

Provincial Epidemiology and Surveillance Office prepares available supplies

2 Minutes Michelle M. Festin Medical Technologist II

PESU fills-out Requisition Issue Slip (RIS) 2 Minutes PESU issues supplies and lets DSC or

representative sign the RIS 2 Minutes

PESU files the RIS 1 Minute Receiving of specimens for transport to

referral laboratory for confirmatory testing

Disease Surveillance Coordinator informs PESU thru messenger, txt msg or phone call

DSC or representative brings the specimen/s at PHO/PESU

Michelle M. Festin Medical Technologist II

PESU checks the specimen quality and documents needed

2 Minutes

PESU receives specimen and observes proper storage of samples

1 Minute

PESU files documents attached with the specimen

1 Minute

PESU coordinates with PDOHO to schedule transport of specimens to referral laboratory

1 Minute



8. HIV Screening Service Information: HIV screening of clients as per request by concerned health facility


G2C



BE PAID PROCESSING

TIME PERSON RESPONSIBLE RHU Nurse sends request thru txt message or phone call

Receives message request and Medical Technologist schedules HIV screening

1 Minute

RHU Nurse confirms schedule with Medical Technologist

Medical technologist prepares needed supplies and materials for HIV screening

4 Minutes Michelle M. Festin Medical Technologist II

Medical Technologist conduct HIV Screening on the assigned schedule

3 Hours

3 Hours & 5 Minutes

9. National Voluntary Blood Services Program Service Information: Ensure adequate supply of safe blood in the province through Mass Blood Donation


G2C



BE PAID PROCESSING

TIME PERSON RESPONSIBLE Coordinate with NGOs, GOs and POs providing

support to the NVBSP 1 day Corazon N. Josue

Program Coordinator Michelle M. Festin Medical Technologist II


Request for schedule of Mass Blood Donation 10 Minutes Corazon N. Josue Program Coordinator Michelle M. Festin Medical Technologist II

Prepare communications to LCEs, Chief of Office to request manpower (phlebotomist, medtech, doctors & support staffs)

5 Minutes Corazon N. Josue Program Coordinator Michelle M. Festin Medical Technologist II

Coordinate with Marinduque Provincial Hospital Laboratory for manpower/supplies, etc.


Prepare other logistics required (meals & snacks, etc.)


Actual Mass Blood Letting 4 Hours

PHO, MPH, Marinduque Blood Council & LGU Partners

T O T A L 1 Day, 4 Hours & 40 Minutes

10. Dental Health Program Service Information: Assessment and Provision of Oral/Dental Health Care Services to the Public. Some Dentist and Dental Aides of the PHO are

detailed at the Rural Health Units and Manpower are pooled during Regular Community Outreach (Dental Care on Wheels) Office or Division: Provincial Health Unit Classification: Simple Type of Transaction: G2C Who may avail: All Clients




Conduct assessment of Oral Health Care Needs of various community targeted

Corazon N. Josue Dentist III Ghlizelle M. Malilay Other Public Health Dentist


Scheduling Corazon N. Josue Dentist III

Preparation of necessary communications Ø To the PHO – LCEs – Governor for

approval Ø To the Brgy Chairman and school head

Corazon N. Josue Dentist III

Preparation of supplies, materials and other logistics Corazon N. Josue Omar Grimaldo

Conduct actual Oral Health Care Services All Public Health Dental Personnel conducts:

Ø Interview Ø Oral examination Ø Oral health education lecture Ø Treatment provision Ø Post treatment instruction

All Public Health Dental Personnel

11. National TB Control Program Service Information: Allocation and Distribution of TB Drugs as ordered (personal/phone/text message) by the TB-DOTS facility


G2C



PAID PROCESSING

TIME PERSON RESPONSIBLE TB Nurse sends request/order for TB Drugs needed by TB-DOTS; and sputum cup and other logistics for TB-DOTS laboratory

1. Al Paul Jhon Janda – Boac 1 2. Cesara L. Togado – Boac II 3. Krisha Sevilla – Buenavista 4. Ma. Alilie Judith T. Salva – Gasan 5. Imelda L. Rey – Mogpog 6. Rachelle Almonte – Sta Cruz I


7. Cris Quimora – Sta Cruz II 8. Jess T. Briones - Torrijos

The Program Coordinator will prepare the available TB Drugs and logistics allocated for the TB-DOTs facility

10 Minutes Chona S. Larrosa NTP Nurse Program Coordinator

Program Coordinator will prepare the RIS 2 Minutes The authorized person or staff will sign 2 copies of

RIS 1Minute TB Nurse/and or authorized person to

receive the TB Drugs T O T A L 13 Minutes

12. Rabies Prevention and Control Program Service Information: Allocation and Distribution of Rabies Vaccine to two (2) Animal Bite & Treatment Center, the Marinduque Provincial Hospital

ABTC and Torrijos ABTC Office or Division: Provincial Health Office Classification: Simple Type of Transaction: G2C Who may avail: All Client




Coordinate with the ABTC Nurse about the submission of Quarterly Report prior to allocation and distribution of Rabies Vaccine for the ensuing quarter

Ms. Lorelie Maano MPH ABTC Jess T. Brioness Torrijos ABTC

The Program Coordinator prepares the vaccine allocated for the ABTC

10 Minutes Chona S. Larrosa Rabies Program Nurse Coordinator, PHO

The Program Coordinator prepares the Requisition Issue Slip (RIS)

1 Minute Chona S. Larrosa

The authorized staff signs the RIS ABTC Nurse /and or Authorized Representative

The Program Coordinator keeps the file copy of the RIS

2 Minutes



13. Vector Borne Disease Control Program Service Information: Monitoring of Increase Mosquito Larvae Index and Clustering of VBD Cases, over Threshold Unit and Isolated Cases.


G2C



PAID PROCESSING TIME PERSON RESPONSIBLE A. Increase Mosquito Larvae Index,

Clustering of VBD Cases, Over Threshold Unit

Ø Report of VBD Cases from RHU

Ø Surveillance of Cases (RHU) Ø Search & Destroy (RHU) Ø Info dissemination Ø Larvaciding (PHO) Ø Misting Operations (PHO)

B. Isolated Cases Ø Report of VBD Case thru RHU Ø Surveillance of Cases (RHU) Ø Search & Destroy (RHU) Ø Info dissemination Ø Larvaciding (PHO)


14. Immunization Program Service Information: Allocation and distribution of vaccines and other vaccinations to Rural Health Units and Hospitals.


G2C, G2G



Submit the Vaccine and Logistics Request to the Program Coordinator

Receives Vaccine and Logistics request 1 Minute

The Program Coordinator prepare the number of Logistics Requested and checks the Vaccine Vial Monitor (VVM) to know if the vaccines have been exposed to extreme temperatures

10 Minutes

The Program Coordinator places all the requested vaccines in a cold box, observe proper cold chain management from PHO to RHUs and Hospitals

5 Minutes

Receives the vaccines and sign in the logbook provided

Issues/releases the requested vaccines to the requesting party

10 Minutes


Provincial Health Office (Internal Services)


1. Administrative Services Service Information: Receives, records and processes written letter requests for the desired services


G2C



Submit written letter request for the desired services

Receive and record the written letter request for the desired services

Forward the written letter request to the PHO-SAO to properly hand-in the letter request to the Provincial Health Officer II for approval/referral to concerned coordinators

5 Minutes

The Provincial Health Officer II make recommendations/instruct the concerned coordinators depending on the nature of the request for immediate action

10 Minutes


Marinduque Provincial Hospital (External Services) 228

Marinduque Provincial Hospital (External Services)


1. Emergency Services Service Information:

Office or Division: Marinduque Provincial Hospital Classification: Simple Type of Transaction:

G2C

Who may avail: All Patient CHECKLIST OF REQUIREMENTS WHERE TO SECURE


Assess Patient ER Nurse Examines Patient Physician on Duty Disposition of Patient Physician on Duty End of Transaction

2. In-Patient Discharge Service Information

Office or Division: Marinduque Provincial Hospital Classification: Simple Type of Transaction: G2C, G2G Who may avail: All Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Clearance and Discharge slip Hospital

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Fills out PHILHEALTH form (for PHILHEALTH MEMBERS)

Billing Billing Clerk Payment of Bills Secure clearance and surrenders discharge slip

Guard on Duty


3. OPD Patients (New Patients) Service Information


G2C

Who may avail: All patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Laboratory Request Prescription


Register Initial Assessment OPD Nurse Nursing Attendant

Consultation OPD Physician Billing and Payment Billing Clerk/cashier Proceed to:

A. Laboratory B. Pharmacy C. Radiology

Medical Technologist Pharmacist Radiologic Technologist

Note: For Medical, Medico-legal, live birth and Death Certificate, please proceed to Medical Records Section

4. OPD Patients (Old Patients) Service Information


G2C

Who may avail: All Patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE


Register Assist OPD Nurse Note: Follow steps 2-5 procedure for new patients

Sta. Cruz District Hospital (External Services) 231

Sta. Cruz District Hospital (External Services)


1. Availability of Service of the X-Ray Section Service Information

Office or Division: X-Ray Section Classification: Simple Type of Transaction:

G2C


Doctor/Physicians request CLIENT STEPS AGENCY ACTIONS FEES TO BE


Proceed to Outpatient Room

Interview patient and take vital signs

None 5 Minutes OPD Clerk

Proceed to Doctor’s Room when called

Physical Examination/History Review Fill-up medical Record sheet for reference in preparation of Medical Certificate

None 30 Minutes Medical Officer on Duty

Proceed to Medical Records

Prepare Medical Certificate for signature of Medical Officer Issue Order of Payment

None 5 Minutes Rogelyn R. Ricohermoso Medical Record Clerk

Proceed to Cashier Issue Official receipt Php 75.00

5 Minutes Ma. Norylyn C. Rivamonte Cashier

Proceed to OPD Give Medical Certificate for signature of Medical Officer

5 Minutes OPD Clerk/Medical Officer



2. Availability of Dental Service Service Information

Office or Division: Dental Section-Sta. Cruz District Hospital Classification: Simple Type of Transaction:

G2C

Who may avail: All patients needing the service CHECKLIST OF REQUIREMENTS WHERE TO SECURE


Proceed to Dental Room Interview patient Retrieve records for old patients Take Vital signs Fill-up Dental record Sheet Oral Examination Render Dental Procedure: a. Tooth Extraction

(Temporary Teeth) anterior

Posterior Tooth Extraction (Permanent Teeth) Anterior Posterior b. Gum Treatment c. Oral Prophylaxis Light Heavy d. Restorative filling Permanent Filling (Glass Ionomer)

(All Fees indicated USER’s Fee included)

125.00

150.00

150.00 175.00

175.00 225.00

60 Minutes 60 Minutes 60 Minutes 60 Minutes 60 Minutes 60 Minutes

Dr. Ligaya R. Ricamata Dentist II


Temporary Filling Light Cure Consultation Prescribe Medicines Provide necessary instructions and prepare order of payment

250.00 100.00

350.00

25.00


Proceed to Cashier Issue Official Receipt Five Minutes Ma.Norylyn C. Rivamonte Cashier

3. Issuance of Medical Certificate (For Outpatient) Service Information

Office or Division: Sta Cruz District Hospital Classification: Simple G2C Type of Transaction: Who may avail: All Outpatients


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Proceed to Outpatient Room Interview Patients

Take vital signs None Five (5) Minutes Rowena Esplana

Proceed to Doctor’ Room when called

Physical Examination/History Review Fill-up Medical Records Sheet for reference in preparation of Medical Certificate

None Thirty (30) Minutes Medical Officer on Duty

Proceed to Medical records Prepare Medical Certificate for signature of Medical Officer Issue Order of Payment

None Five (5) Minutes Rogelyn R. Ricohermoso Medical Record Clerk

Proceed to Cashier Issue Official Receipt Php 75.00 Five (5) Minutes Ma. Norylyn C. Rivamonte Proceed to OPD Give Medical Certificate for

signature of Medical Officer Five (5) Minutes

Receive Medical Certificate


4. Out-Patient Service Service Information

Office or Division: Sta. Cruz District Hospital Classification: Simple Type of Transaction: G2C Who may avail: All Patients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

Proceed to Out-Patient Admitting Desk

Interview Patient Take vital signs Visual Acuity Test

Php 75.00 plus Php 25.00 User’s Fee

Ten (10) Minutes Rowena M. Esplana

Proceed to Examination Review history & Physical Exams Prepare and issue medical certificate

50-60 Minutes Medical Officer on Duty

Go back to admitting desk Issue Order of Payment One (1) Minute Rowena M. Esplana Proceed to Cashier, Pay the Bill and get Official receipt

Issue Official receipt Five (5) Minutes Ma. Norylyn C. Rivamonte Cashier

5. Out-Patient Service Service Information

Office or Division: Sta. Cruz District Hospital Classification: Simple Type of Transaction:

G2C


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Proceed to Out-Patient Department

Retrieve records for old patient Prepare records for new patient Interview patient Take patients vital signs

Five (5) Minutes OPD Clerk/Nursing Attendant Rowena M. Esplana

Wait to be called and proceed to consultation room

Take history and physical exams Request laboratory exams if necessary Refer to Emergency Room (if with procedure like cyst and excision)

Thirty (30) Minutes except for procedures

Medical Officer on Duty

Return to Clerk for User’s Fee then to Cashier’s Office

Prepare Order of Payment Instruct patient to pay user’s fee at the Cashier’s Office

Php 25.00 User’s Fee Php 25.00

Five (5) Minutes OPD Clerk/Nursing Attendant Ma. Norylyn C. Rivamonte

Sta. Cruz District Hospital (Internal Services) 236

Sta. Cruz District Hospital (Internal Services)


1. Emergency Room Service Service Information:


G2C



Proceed to Emergency Room

Interview and collect patient’s data. Take vital signs, refer to ROD Assist Doctor and carry-out Doctor’s order Administer Oxygen inhalation Giving of Stat Meds Nebulization process Position Patient, collect data, take vital sign, refer to ROD Assist to prepare procedure to be done like: 1. Dressing-suturing kit 2. Issue Meds presc 3. Give Meds ordered 4. Give instructions (health

teaching) Interview to collect data, vital sign, administer oxygen, call-up ROD Assist ROD by:

a. Issuance of Presc meds,

One (1) Hour

ROD/NOD, Nursing Attendant ROD/ER Nurse/Nursing Attendant


give stat meds

b. IVF insertion c. Inform-ward

duties d. Transfer

patient to assigned ward

e. Endorse accordingly

One (1) Hour

ROD, ER Nurse/Nursing Attendant

2. Issuance of Medical Certificate (For Admitted Patient) Service Information:

Office or Division: Sta. Cruz District Hospital Classification: Simple Type of Transaction: G2C Who may avail: All Patient



Proceed to Medical Records Interview Patient Retrieve Patient’s Chart Prepare Medical Certificate Issue Order of Payment Bring Medical Certificate to Medical Officer for signature

Php 50.00

Php 100.00

Ten (10) Minutes

Five (5) Minutes

Medical Records Rogelyn Ricohermoso Medical Officer on Duty

Proceed to Cashier’s Office Issue Official Receipt Php 75.00 Five (5) Minutes

Ma. Norylyn C. Rivamonte Cashier

Proceed to Medical Records Room & show official receipt

Give duly signed medical certificate

Five (5) Minutes

Rogelyn R. Ricohermoso Medical Records


3. Issuance of Medico-Legal Certificate Service Information

Office or Division:

Sta. Cruz District Hospital

Classification: Simple Type of Transaction:

G2C

Who may avail:



Proceed to Emergency Room-Admitting Area

Interview patient Take vital signs

Ten (10) Minutes Nurse/Nursing Attendant on Duty Medical Officer on Duty

Proceed to examination/treatment area

Review history Physical Examination Assess the patient Provide Treatment Issue Order of payment Instruct the Patient to return after 2 days to get the medico-legal certificate

Php 100.00

One (1) Hour Two (2) Minutes

Nurse on Duty

Proceed to Cashier, pay the corresponding bill with official receipt

Issue Official receipt Five (5) Minutes Ma. Norylyn C. Rivamonte Cashier

Receive Medico-Legal Certificate

Prepare, review and issue Medico-legal Certificate

Thirty (30) Minutes Medical Officer on Duty

4. Issuance of Medico-Legal Certificate Service Information



G2C




Proceed to Laboratory Receive Laboratory Request Form Issue laboratory charge slip for payment to the cashier Receive laboratory specimen urine, stool for examination Extract blood for examination Prepare and examine different laboratory procedures requested:

A. Urinalysis • Physical Exam • Chemical Exam • Microscope Exam • Pregnancy Test

B. Fecalysis • Physical Exam • Microscope

Exam • Blood Exam 1. Complete Blood count, Hemoglobin & Hematocrit det, white blood cell count & differential count 2. Platelet count-examine actual platelet count of

Php 75.00/100.00

Php 75.00/100.00 Php 90.00/110.00

Php 25.00

Ten (10) Minutes

Two (2) Mins Three (3) Mins.. Fifteen (15) Mins Ten (10) Mins

Two (2) Mins Twenty (20) Mins Thirty (30) Mins

Ten (10) Mins

One (1) Hour

Myra L. Marquez

Remela R. Quizana Arlene Z. Grimaldo


patient 3. Hgt – Determine the random value of blood sugar 4. HbSAg – Test performed to detect the presence or absence of Hepatitis B virus 5. Blood Type – Performed to determine the blood type of patients and donors 6. Clotting time – Measure the time it takes per blood to form a solid clot 7. Bleeding Time – Perform to detect bleeding disorder 8. Cross-Matching- Perform before the blood transfusion to determine compatibility between patients & donor’s blood 9. Newborn Screening – Done to detect if the baby has hidden rate metabolic disorders 10.Blood Chemistry – Perform to determine blood sugar, cholesterol, uric acid, blood urea Nitrogen

Php 180.00/200.00 Php 150.00/200.00 Php 30.00/50.00 Php 30.00/50.00 Php 150.00/200.00 Php 160.00/200.00

Ten (10 Mins

Twenty (20) Mins

Thirty (30) Mins One (1) Hour

Thirty (30) Mins

Two (2) Hours

Ten (10) MIns

Ten (10) Mins

Remela R. Quizana Arlene Z. Grimaldo


and Creatinine Cleaning of the laboratory glasswares.

Proceed to Cashier, pay the corresponding bill with official receipt

Collect official receipt Releasing of result recorded of examination result done Maintain cleanliness in the laboratory

Five (5) Mins Ma. Norylyn C. Rivamonte

Torrijos Municipal Hospital (External Services) 243

Torrijos Municipal Hospital

(External Services)

1. Out-Patient Services


Service Information

Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction:

G2C



Proceed and register to Public Assistance Compliance Desk

Give logbook and assist patient to register

Two (2) Minutes Security Guard on Duty

Pay User’s Fee with corresponding ID

Issue Order Payment Slip

Php 50.00

Senior Citizen – Free

PWD - Free

Five (5) Minutes Bernadeth P. Redogerio LRCC II

Wait for name to be called and proceed to admitting area for assessment (Medical records retrieval, initial history and taking of vital signs)

Assess patient by taking/retrieving medical records, taking of initial history and vital signs

Fifteen (15) Minutes Erlina R. Quinto, RN Nurse II

Proceed to Consultation Area when name is called

Twenty (20) Minutes except for procedure

(cyst excision, I & D, lab exams, etc.)

Physician on Duty

Proceed to laboratory if so warrants

Dependent upon the

kind of lab exam

Dependent on the kind of

lab exam

Liezl P. Ojano Medical Technologist I

Proceed to Cashier, pay the corresponding amount and get official receipt (OR)

Accepts payment and issue OR

Ten (10) Minutes Bernadeth P. Redogerio LRCC II

Go back to consultation area and present OR to get

Receive OR and release laboratory results

Three (3) Minutes Physician on Duty


laboratory results Proceed to admitting desk for discharge instructions

Give instruction/advise prior to discharge of patient. Interprets doctor’s order, explains home medications and gives health teachings

Five (5) Minutes Erlina R. Quinto Nurse II

For patient 5 yrs old & below, go back to admitting desk for the same steps and procedures

One (1) Minute Erlinda R. Quinto Nurse II

2. Laboratory Department – Out Patient Services Service Information Office or Division: Classification: Type of Transaction:


Laboratory Request Physician CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

Secure Laboratory Request from attending physician

Twenty (20) Minutes

Physician-On-Duty

Submit request form at the laboratory reception area

Receive and evaluates laboratory request form Prepare laboratory charge slip

Dependent on the kind of laboratory examination

Two (2) Minutes Laboratory Aide

Present charge slip and pay the amount and get official receipt (OR)

Accept payment and issue Official Receipt

Five (5) Minutes Bernadeth P. Redogerio LRCC II

Present Official Receipt at the Laboratory

Instruct patient on what to do.


Disposition: a. For Extraction:

Proceed to laboratory Extraction Area for Blood extraction

b. For Submission: Submit Patient sample for urine, stool and other bloody fluids. Fill up and attached sticker label provided by the laboratory

Five (5) Minutes Five (5) Minutes

Liezl P. Ojano Medical Technologist I

Laboratory Aide Liezl P. Ojano Medical Technologist I

Informs patient when and what time they can claim their result

Two (2) Minutes Liezl P. Ojano Medical Technologist I

Claim laboratory result/s at the receiving area and present it to attending physician

Release result of the laboratory examinations and advise patient to see attending physician

Two (2) Minutes Laboratory Aide Liezl P. Ojano Medical technologist I

3. Emergency Room Services Service Information


Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction:

G2C



Proceed to ER for proper assessment and treatment of illness to include laboratory exams if needed

Assist and assess Patient, take vital signs, records chief complaints and gives emergency measures as per doctor’s order

ER Fee – 50.00 User’s Fee – 50.00 Senior Citizen – Free with ID PWD – Free with ID

Dependent upon the severity of illness

Physician on Duty ER Nurse on Duty Liezl P. Ojano Medical Technologist I

Disposition: a. For admission

b. For transfer to other health facility

c. For discharge

Prepares clinical charts, carries out doctor’s orders, prepares bed and assist patient to ward. Doctor-on-Duty prepares and arranges patient’s referral Prepares clinical charts and sends to billing

Physician on Duty Nurse on Duty Physician on Duty Nurse on Duty

Proceed to Cashier, pay the corresponding bill and get official receipt (OR)

Receive payment and issue OR

Five (5) Minutes Bernadeth P. Redogerio LCRR II

Go back to emergency room Receive OR and release Twenty (20) Minutes Nurse on Duty


and present official receipt and wait for discharge instructions

result and issue instructions/advise for discharge instructions Interprets doctor’s discharge orders, gives home instructions for medications to continue And health teachings.

Proceed to administration office for step B

Prepares travel order & trip ticket

Jacqueline T. Martir, MBA Administrative Officer II

4. Pharmacy Services Service Information: Filling and Dispensing out prescriptions. Control the requisition, accounting, labeling and issuing of drugs as required by law. Request

emergency procurement of medicines approved by the Pharmacy and Therapeutic Committee and makes monthly report of drugs and medicine issued. Prepare monthly inventory and records daily prescription filed.

Office or Division: Pharmacy Department – Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Medical Prescription Physician on Duty


Present prescription written by doctor

Receive and check prescription order

Seven (7) Minutes Lara L. Ilagan Pharmacist

Check availability of stocks & Prepare charge slip

Five (5) Minutes Lara L. Ilagan Pharmacist

Receive charge slip and proceed to cashier to pay bill and get official receipt as proof of payment

Prepare ordered medicine Five (5) Minutes Lara L. Ilagan Pharmacist Bernadeth P. Redogerio LRCC II

Present Official receipt to Pharmacist for checking

Dispense off medicines to patient

Five (5) Minutes Lara L. Ilagan Pharmacist

Receive medicines File and records prescription Five (5) Minutes Lara L. Ilagan Pharmacist


5. Dental Service Service Information: Takes charge of the dental Health Program. Gives Free dental consultation and treatment to the community. Coordinate with the Rural Health

Units in the promotion of dental and medical program of the Department of Health. Keep records and statistics of the activities as may be required by the office.

Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2C Who may avail: All Clients


CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Proceed to the Public Assistance Compliance Desk and Register

Two (2) Minutes Security Guard on Duty

Wait for name to be called and proceed to the Dental Office for Assessment

Take vital signs and record individual treatment

Ten (10) Minutes Cherry Anne P. Rejano Dental Aide I

Proceed to Dentist Oral Exams Dental Extraction Tooth restoration Oral Prophylaxis Prescription and advice

10-15 Minutes

18-20 Minutes/tooth 20 Minutes/tooth

One (1) Hour

Ten (10) Minutes

Eva G. Palatino, DMD Dentist II

Proceed to Cashier, pay the corresponding bill and get official receipt (OR)

Ten (10) Minutes Bernadeth P. Redogerio LRCC II

Torrijos Municipal Hospital (Internal Services) 250

Torrijos Municipal Hospital (Internal Services)


1. Administrative Service: Service Information: Plans, directs and coordinates financial operation of the hospital. Provide fund estimates for programs and projects. Administer personnel development programs, policies and standards. Give advice on matters affecting policies, enforcement and administration of laws, rules and regulations. Make periodic reports of activities and accomplishments. Prepare correspondence for signature of the Chief of Hospital and other ranking hospital officials. Prepare payrolls and vouchers, Record, sort and file various documents. Procure, store, manage and issue the inventory and disposal of unserviceable hospital equipment and materials. Provide general services such as housekeeping, laundry, transport and security

A. Transportation Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2C Who may avail: All


Request for Transportation Patient CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

Submit Request for Transportation

Receive letter request for transportation

Admin Aide III on Duty Jacqueline T. Martir, MBA Administrative Officer II

Prepares Travel Order (If travel is outside the province)

Five (5) Minutes Jacqueline T. Martir, MBA Administrative Officer II

Prepares Trip Ticket Five (5) Minutes Admin Aide III on Duty Conducts patient to point of

destination 1 ½ hours (Boac)

45 Minutes (Sta Cruz) Admin Aide III on Duty

2. Administrative Service: B. Payroll - Salary

Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2G Who may avail: Government




Prepares payroll including supporting documents

One (1) Day Jacqueline T. Martir, MBA Administrative Officer II

Submit payroll with complete supporting documents to the Provincial Budget Office

One (1) Minute Jacqueline T. Martir, MBA/Robelita J. Oracion


3. Administrative Service: C. Voucher

Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2G Who may avail: Government



FEES TO BE PAID


Prepares Voucher including supporting documents

One (1) Hour Jacqueline T. Martir, MBA Administrative Officer II

Submit voucher with complete supporting documents to the Provincial Budget Office

One (1) Minute Jacqueline T. Martir, MBA/Robelita J. Oracion

4. Administrative Service

D. Supply Management Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2G Who may avail: Government



Prepares Purchase Request including complete supporting documents.

1-2 Hours Jacqueline T. Martir, MBA Administrative Officer II Merlita R. Pizarro, RN Nurse III Lara L. Ilagan, RPh Pharmacist I Liezl P. Ojano, RMT Medical Technologist I

Submit Purchase Request to the Provincial Budget Office

1 Minute Jacqueline T. Martir, MBA/Robelita J. Oracion


Prepares Purchase Order/Job Order

1-2 Hours

Jacqueline T. Martir, MBA Administrative Officer II Merlita R. Pizarro, RN Nurse III Lara L. Ilagan, RPh Pharmacist I Liezl P. Ojano, RMT Medical Technologist I

Receives/Inspects various supplies


Prepares Inspection & Acceptance, Certificate of Acceptance, COA, Memo, RIS


Prepares Stock card and stores various supplies

3-4 Hours Merlita R. Pizarro, RN Nurse III Lara L. Ilagan, RPh Pharmacist I Fe R. Subaan Administrative Aide III

Provincial Veterinary Office (External Services) 254

Provincial Veterinary Office

(External Services)


1. Animal Disease Control Service Information: These services include blood collection of all animals, dog head sample collection, animal fecal sample collection for regular diagnostic

analysis identification and determination of animal diseases with economic and public health importance. Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Livestock Farmers/ Game fowl enthusiast

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Client’s Presence & Letter Request with the ff:

- EDTA tube - Vacutainer - Cryo tube - Re-agent - 3 ml syringe - 21-gauge needle - Cotton swab - Marking pen - 70% alcohol solution - Styro box - 35 heads for blood sample (gamefowl, pigeons)

DA - BAI

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Approach the Public Assistance Desk Officer

Give Logbook to the Client None One (1) Minute Public Assistance Desk Officer of the day

Register in the Visitor’s Logbook and indicate the purpose

Public Assistance Desk Officer of the Day endorses client to the concerned staff/technician

None Two (2) Minutes Public Assistance Desk Officer of the Day

Discuss the details of request/s Blood Collection for: (Gamefowl, pigeon, swine, small and large ruminants)

Refer to the Provincial Veterinarian/Authorized Personnel

None Five (5) Minutes PVET Personnel

Send Letter Request for culture media depending on test to be conducted to the DA-BAI

Advise the farmer for the schedule of blood collection, oropharyngeal swab (it depends upon the availability of the culture media)

None

Wait for the actual rendering of service and present the animals subjected for the needed service.

Inform the client before actual rendering of needed service

None One-Two (1-2) weeks


Centrifugation to separate serum from the blood. Oropharyngeal swab will be placed on a culture media

Give styro box/container used for proper handling of the serum and media to RADDL-4B

Serum and MEM will be sent to RDDL-4B for laboratory analysis

Boat fare One-Two (1-2) weeks

RADDL 4B will send laboratory result to BAI for further analysis

One-Two (1-2) weeks

Wait for the result after series of laboratory test

BAI will send laboratory result to the requesting party

Approx. One (1) week

2. Animal Disease Prevention & Control Service Information: These services provides administration of anti-parasites to get rid of parasites and increase animal health vigor, provide prophylaxis to prevent disease spread and occurrence of animal disease outbreaks.

Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Livestock Farmers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Client Presence Drugs and Biologics CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

Approach the Public Assistance Desk Officer

Give Logbook to the Client None One (1) Minute

Public Assistance Desk Officer of the Day

Registers in the Visitor’s Logbook and indicate the purpose

Public Assistance Desk Officer of the day endorses client to the concerned staff/technician

None Two (2) Minutes


Discuss the details of the request/s

History taking (deworming, vitamin supplementation, iron injection) Refer to the Provincial Veterinarian/Authorized Personnel

None Five (5) Minutes

PVET Personnel


Give the necessary data needed for proper diagnosis

After taking the necessary data and information, the Provet/authorized personnel prescribed the necessary veterinary medicine for the animals. Advise the farmer to wait at the site

Twenty (20) Minutes Dr. JM/ Dr. Eugene Hilario

Randolfo Glenn

Eddie Mar Allien Henry

Wait at the site and assist the Technician Presentation of animals

Actual rendering of service

3. Animal Disease Prevention & Control 71

Service Information: This service provides administration of vaccines that will help animal immune system to develop protection against diseases. Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction:

G2C

Who may avail: Pet Owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Client Presence Pets to be vaccinated Vaccine Syringe Vaccination Card Pets were apparently healthy at least 3 months old no biting/scratching history (1) month

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Approach the Public Assistance Desk Officer

Give Logbook to the Client None One (1) Minute Public Assistance Desk Officer of the Day


Public Assistance Desk Officer of the day endorses client to the concerned staff/technician

None


Health/physical assessment of the pets to be vaccinated

None Ten (10) Minutes


Presentation of pets to be vaccinated

Actual vaccination of dogs and cats

None Three (3) Minutes

Give the necessary information needed for proper documentation and registration

Preparation of Vaccination Card

None Two (2) Minutes

Receive and acknowledge the documents

Approval of Vaccination Card by a licensed vet Releasing of vaccination card

None One (1) Minute

One (1) Minute

4. Animal Production and Development Services A. Animal Dispersal Service Information: These services includes dispersal/re-dispersal of animal breeder stocks as well as artificial insemination which aims to increase animal

production, animal productivity, improve animal characteristics and value conservation and increase in the production of Marinduque Native Pigs which will eventually increase livestock farmers profit and increase the socio-economic capacity of all marginalized livestock community.

Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Marginalized farm families, Livestock Farmers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Community Tax Certificate (New) Barangay hall 1 pc 2x2 photo Duly accomplished Kasunduan Form of Animal to be dispersed/ re-dispersed

PVO




None One (1) Minute


Submit the required documents to the Dispersal Officer

Receive the required documents and check for completeness

None Randy R. Largo Farm Foreman/Dispersal Officer Mary Ann Marciano

Attend and participate in the orientation provided by the PVO

Orientation and Site validation

None Thirty (30 Minutes Pro Vet

Fill-up and signing of Kasunduan

Verification and signing of Kasunduan Form

None Five (5) Minutes Pro Vet


Prepare vehicle use for hauling of animal to be dispersed

Awarding of animals depends on the availability of animals

B. Artificial Insemination

Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Animal/s to be inseminated Animal should be in-heat Pail full of clean water Soap Clean Towel AI Gun Disposable Squeeze bottle Boar Semen



Discuss the details of the request None One (1) Minute Public Assistance Desk Officer of the Day

Give the necessary information needed

History Taking Advise the farmer to wait at the site

None One (1) Minute Three (3) Minutes

Glenn Deligero

Wait at the Site/farm and assist the AI Technician

Preparation of Boar and dummy for semen collection Collection of semen

Preparation of semen Travel going to the site Preparation of sow to be inseminated

One (1) hour

Thirty (30) Minutes

Thirty (30) Minutes One (1) Hour


Deposition of semen Advise the farmer to observe the 18-21 days after insemination for possible re-heat

Thirty (30) Minutes One (1) Minute

C. Service Information

Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Carrier sack

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Register’s in the visitor’s logbook and indicate the purpose

Discuss the details of the request

None One (1) Minute Public Assistance Desk Officer of the day

Pick-up/cut the planting materials

Assist the client and proceed to the nursery area to pick-up the planting ,materials

None Thirty (30) Minutes Public Assistance Desk Officer

Assist the client and proceed to the area and cut the planting materials

None One (1) hour Public Assistance Desk Officer

Prepare vehicle for hauling of planting materials

Advise the farmer on the proper planting of fodder and its health contents

None Five (5) Minutes Public Assistance Desk Officer of the Day


5. Animal Welfare Programs

A. Service Information: This program includes information dissemination campaign that promote animal welfare and promote responsible pet ownership. The services also aim to reduce and control dogs and cat population through scientific approach as free spay and castration programs as well as euthanasia to uncontrollable feral animals.

Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Pet Owners

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Animal/s to be spayed and castrated At least 6 months old above Surgical Equipment Anesthetics Drugs & biologics No food intake from 12 MN prior to surgery procedure


Registers in the visitor’s logbook and indicate the purpose

Give the consent form for the surgery None One (1) Minute Public Assistance Desk Officer of the day

Discuss the details of request Presentation of animals to be fixed

Record the client and patient basic information in the patients logbook

None One (1) Minute

Fill-up and sign Consent Form

Preparation of the patient and the surgeon (Pre anaesthesia/sedation, scrubbing of the patient, Administration of anaesthetics)

None Thirty (30 Minutes/animal

Prep Team Hilario Lanete Randolf Largo Allien Paguio Eddiemar laylay

Wait until surgery procedures done and until the full recovery from the sedation

Surgery proper Post-Operative Care

Dr. JM Victoria Dr. EA Rozal

Follow all the instruction and advise given by a licensed veterinarian for proper and safe recovery of your pets

Releasing of fixed animals Give some tips and instruction for a safe and comfortable recovery of pets

Allien Paguio Eddimar laylay Dr. JM Victoria Dr. EA Rozal


B. Service Information

Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Pet Owners

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Animal/s to be euthanized (domestic and wild) Barbiturates Inhalant anesthetics Carbon monoxide Potassium chloride Magnesium sulfate in conjunction with general anesthetics, gunshot


Approach the Public Assistance Desk Officer of the day

Give Client the logbook stating the purpose None One (1) Minute Public Assistance Desk Officer of the Day

Approach and discuss the details of request to a licensed vet

History taking of animals and educate the pet owner None One (1) Minute Dr. JM Victoria Dr. EA Rozal

Presentation of the animals to be euthanized (domestic)

Assess the condition of the animals and give time to the pet owners to decide If the animal is qualified during the assessment the PVet personnel gives the consent/euthanasia form If not, will educate the client or coordinate with other concerned citizens that wants to adopt

None

Thirty Minutes

Dr. JM Victoria Dr. EA Rozal

Fill-up the consent/euthanasia form and submit to the PVet personnel

Injection of anesthetic agent, euthanasia agent Fifteen (15) Minutes

Assessment of euthanized animal Presentation of box/container for cadaver

Placement of Cadaver on the box/container


6. Regulatory Services Service Information: Services includes securing permits such as Animal Health Certificate for slaughter, livestock shipping permits, vaccination certificates,

Veterinary Health Certificates for Butterfly for Export, Certificate of Farm Inspection. Activities also include inspection of slaughterhouses, quarantine posts, market and supermarkets and establishments that caters livestock and animal

products and by-products. Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Animal/s to be inspected


Register in the visitor’s logbook and indicate the purpose

Give logbook to the client None One (1) Minute Public Assistance Desk Officer of the Day

Give the proper and complete information of the animals to be slaughtered

Record the information of animals to be slaughtered

None Two (2) Minutes PVet Personnel

Presentation of animals for inspection

Actual inspection of animals to be slaughtered

None Three (3) minutes/animal PVet Personnel on duty

Prepare the Veterinary Health Certificate PVet Personnel on Duty Clients will receive and acknowledge the documents

Release of Veterinary Certificate PVet Personnel on Duty

6. Service Information: Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction:

G2B

Who may avail: Livestock Traders CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Certificate of Ownership of Large Animals Certificate of Transfer of Ownership of large Animals Livestock Handler’s Permit Livestock Carrier Accreditation

Municipal Licensing Office Municipal Licensing Office DA-BAI DA-BAI




Registers in the visitor’s logbook and indicate the purpose

Give the logbook to clients None One (1) Minute


Submit the required supporting documents for review

Receive and review the required supporting documents and check for completeness

One (1) Minute

Get Order of Payment Issue Order of Payment Proceed to the Provincial Treasurer’s Office for payment

Start processing the request and inputting of details on the Veterinary Health Certificate/Shipping Permit

VHC-Php 300.00

Shipping Permit-Free

Marilou Andrino Ma. Janet Jandusay Verona Laylay Mary Ann Marciano

Present Official Receipt Check and record the Official Receipt Approval of Deputized Veterinary

Quarantine

Received and acknowledge the documents

Release the Veterinary Health Certificate and Shipping Permit for Transport

7. Service Information Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2B, G2C Who may avail: All Livestock Traders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Livestock Handler’s Permit DA-BAI Livestock Carrier Accreditation DA-BAI

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Registers in the Visitor’s Logbook and indicate the purpose

Discuss the details of the request One (1) Minute Public Assistance Desk Officer of the Day

Submit required documents and necessary information

Inputting details in VHC and Shipping Permit Logbook and Check the requirements

Five (5) Minutes


Get Order of Payment Issue Order of Payment Proceed to the Provincial Treasurer’s Office for payment

Start processing the request Php 300.00 per Vet Health Certificate

Twenty (20) Minutes

Marilou Andrino Ma. Janet Jandusay Verona Laylay Mary Ann Marciano

Present Official Receipt Check and Log the Official Receipt One (1) Minute Receive and acknowledge the documents

Release of the Veterinary Health Certificate

8. Service Information

Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2B Who may avail: Butterfly Traders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Business Permit Municipal Licensing Office Local Transport Permit DENR Permit for Butterfly Pupae for Export




Discuss the details of the request One (1) Minute Public Assistance Desk Officer of the Day

Submit the required documents, permit and necessary information

Inputting details in Butterfly Pupae for export in logbook and check for completeness

Five (5) Minute

Get Order of Payment Issue Order of payment Proceed to the Provincial Treasurer’s Office for payment

Start Processing the request Php 300.00 per Vet Health Certificate Php 150.00 Inspection Fee

Ma. Janet Jandusay Verona Laylay Mary Ann Marciano Josephine Malapad

Present Official Receipt Check and log the Official Receipt One (1) Minute

Receive and acknowledge the document

Release the Veterinary Health Certificate and Certificate of Inspection


9. Service Information Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2B, G2C Who may avail: Pet Owners

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Vaccination Card



Give the logbook to the client One (1) Minute Public Assistance Desk Officer of the day

Give the Vaccination card for verification

Check the required data information One (1) Minute

Proceed to the Provincial Treasurer’s Office for payment

Start Processing the request Php 300.00 per verification certificate

Ten (10) Minutes Ma Janet Jandusay Verona Laylay

Mary Ann Marciano Josephine Malapad

Submit Official Receipt Check and log the Official Receipt One (1) Minute Clients will receive and acknowledge the document

Release of the Vaccination Certificate for Travel


10. Service Information

Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction:

G2B, G2C

Who may avail: All Game fowl Enthusiast CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Animals to be inspected Avian Influenza Certificate DA-BAI CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE


Give the logbook to the client One (1) Minute Public Assistance Desk Officer of the Day

Submit the required documents & vaccination program

Write the details in the Veterinary Health Certificate for chicken logbook and check for completeness

Five (5) Minute

Present the animals for inspection

Inspection of animals for transport

Issue the slip/Order of payment if all required information were given

Proceed to the Provincial Treasurer’s Office for payment

Start Processing the Request Php 300.00 per Vet Health Certificate

Php 150.00 Inspection Fee

Thirty (30) Minutes

Submit Official receipt Check and Log the Official receipt Two (2) Minutes Client will receive and acknowledge the document

Release the Veterinary Health Certificate to the Client

268

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback

Answer the client feedback form and drop it at the designated drop box at the lobby of the Provincial Capitol Building Contact info: (042) 332 1002 Office of the Provincial Administrator or (042) 332 0266/(042) 3321177 - HRMO

How feedbacks are

processed

Every Friday, the HRMO will open the drop box and compiles and records all feedback submitted. Feedback requiring answers are forwarded to the concerned offices and they are required to answer within three (3) days of the receipt of the feedback. The answer of the office concerned is then relayed to the citizen. For inquiries and follow up, clients may call the following contact numbers (042) 332 0266/(042) 332 1177 - HRMO

How to file a complaint

Answer the client Complaint Form and drop it at the designated drop box at the lobby of the Provincial Capitol Building. Complaints can also be filed via telephone. Make sure to provide the following information:

- Name of person being complained - Incident - Evidence

For inquiries and follow up, clients may contact the following telephone numbers: (042) 332 0266/ (042) 332 1177 - HRMO

How complaints are processed

The complaints officer will open the complaints drop box on a daily basis and evaluate each complaint. Upon evaluation, the Complaints officer shall start the investigation and forward the complaint to the concerned office for their explanation The complaints officer will create a report after the investigation and shall submit it to the Head of office for appropriate action. The complaint officer will give the feedback to the client. For inquiries and follow ups, client may contact the following telephone numbers: (042) 332 0266/ (042) 332 1177- HRMO

Contact Information of CCB, PCC, ARTA

ARTA: [email protected]; 1-ARTA (2762)

PCC: 6666 CCB: 09088816565 (SMS)

269

OFFICE ADDRESS CONTACT INFORMATION Provincial Governor Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-1002/3321256 Provincial Administrator Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-1002/3321256 Provincial Vice Governor Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-0720 Sangguniang Panlalawigan Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. 754-0210 LMD-PESO Administration Bldg., Santol, Boac,

Marinduque Telephone Nr. (042) 332-0266

TOURISM Administration Bldg., Santol, Boac, Marinduque

Telephone Nr. (042) 332-0136

PG-ENRO Administration Bldg., Santol, Boac, Marinduque

Telephone Nr. (042) 332-0575

Provincial Warden’s Office Bantad, Boac, Marinduque Telephone Nr. (042) 332-0020 Human Resource Management Office Administration Bldg., Santol, Boac,


Provincial Planning & Development Office

Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. 754-0074

Provincial Budget Office Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. 754-0184 Provincial Accountant’s Office Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-2619 Provincial Social Welfare & Development Office

Administration Bldg., Santol, Boac, Marinduque

Telephone Nr. (042) 332-0149

Provincial Treasurer’s Office Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-0178 Provincial Assessor’s Office Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-2638 Provincial General Services Office Administration Bldg., Santol, Boac,


Provincial Engineer’s Office Capitol Compound, Santol, Boac, Marinduque

Telephone Nr. 754-0215

Provincial Agriculture’s Office Capitol Compound, Santol, Boac, Marinduque

Telephone Nr. (042) 332-1256

Provincial Veterinary Office Capitol Compound, Santol, Boac, Marinduque

Telephone Nr. (042) 332-0370/332-0504

Provincial Nutrition Office Administration Bldg., Santol, Boac, Marinduque

Telephone Nr. (042) 332-1542

Provincial Health Office Capitol Compound, Santol, Boac, Marinduque

Telephone Nr. (042) 311-1457

Marinduque Provincial Hospital Santol, Boac, Marinduque Telephone Nr. (042) 332-2490 Sta. Cruz District Hospital Sta. Cruz, Marinduque Torrijos Municipal Hospital Torrijos, Marinduque

270

ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE

(1) NAME OF DEPARTMENT/AGENCY/LGU: Sangguniang Panlalawigan – Secretariat/LGU- Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ / ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

GOVERNMENT SERVICE LEGAL BASIS OFFICE/AGENCY REGULATIONS

Governing Law(s) (Number and Short Title)1

Specific Provision in the Governing Law(s)

as Basis2

Issuance/Policy Title

Date of Effectivity Other Issuances/Policies it Effectively Repeals/Amends

Issuance of Certified Copy of Documents (Resolutions/Ordinances/Minutes/Transcript of Records)

Republic Act 7160 Local Government Code of

1991

Section 469 (c) (5) Provincial Ordinance No. 117 series of 2014 (An

Ordinance Providing for the

2014 Revised Provincial Tax

Code of the Province of Marinduque

January 1, 2015

1 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 2 Cite section number and quote provision identified in the governing law

271

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE3 GOVERNMENT SERVICE: Issuance of Certified Copy of Documents (Resolutions/Ordinances/Minutes/Transcript of Records OFFICE: Sangguniang Panlalawigan – Secretariat Marinduque Provincial Government

SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES

Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter

Legal Basis Total Processing Time

Total Fees to be Paid

Certified Copy of Resolutions/Ordinances/Minutes/Transcript of Records

Section 469 (c) (5) of RA 7160

1. Present a written request or fill-up the office pro-forma request form. 2. Acknowledge/receives Order of Payment. 3. Pay Secretary’s Fee to the Provincial Treasurer’s Office. 4. Present Proof of Payment. 5. Receives copy of the requested documents.

Provincial Ordinance No. 117,

s. 2014

5 Minutes

2 Minutes

10 Minutes

1 Minute 2 Minutes

Php 50.00/page

TOTAL 20 Minutes

3 Please note that one table is to be filled-up per Government Service. To fill up:

a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service

272


(1) NAME OF DEPARTMENT/AGENCY/LGU: Livelihood Manpower Development & Public Employment Service Office (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ / ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

GOVERNMENT SERVICE

LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)

(Number and Short Title)4

Specific Provision in the Governing Law(s) as Basis5

Issuance/Policy Title Date of Effectivity Other Issuances/Policies it Effectively

Repeals/Amends 1. Job Referral and Placement Service

Republic Act No. 8759 “Public

Employment Service Act”

“ Section 4, Objectives of the PESO – In general, the PESO shall ensure the prompt, timely and efficient delivery of employment service and provision of information on the other DOLE Programs. Specifically, the PESO shall: XXX (b) Serve as referral and information center for the various services and programs of DOLE and other government agencies present in the area”.

An Act Institutionalizing a National Facilitation Service Network through the Establishment of the Public Employment Service Office in every province, key city and other strategic areas throughout the country.

Approved on February 14, 2000,

signed by President Joseph

E. Estrada

Amended by Republic Act No. 10691

Department Order No. 157-16 Series of 2016 “Implementing

Rules and Regulations of the Public Emplyment

Service Office Act of 1999

Section 1, par.2 ( c ) The PESO shall provide referral and placement services for local and overseas as well as private and public employment in accordance with existing policies, rules and regulations. It shall: a. Xxx b. Refer job seekers for appropriate employment assistance and monitor the result of such referrals”;

Implementing Rules and Regulations of Republic Act 8759

otherwise known as the Public

Employment Service Act of 1999

xxx

Signed on 22 June

2016 by Secretary Rosalinda Dimapilis-

baldoz

N/A


273

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE6

GOVERNMENT SERVICE: Job Referral and Placement SERVICE INFORMATION: The Livelihood Manpower Development and Public Employment Service Office (LMD-PESO) is mandated to create mechanism to ensure that the applicant referred is qualified on the basis of competency requirements such as the appropriate education, training or experience, and physical condition as required by the position needed by the private establishments


Requirement Legal Basis

Client Steps/Procedures as indicated in the Citizen’s Charter

Legal Basis

Total Processing

Time


Resume/Biodata 1. Register in the logbook and fill-up the National Skills Registry program (Form 1) 1.1 Assist (if needed) the job seeker/s in filling-up the form

2 Minutes None

Barangay/Police Clearance

2. Submit fully accomplished NSRP 2.1 Collect the fully accomplished NSRP Form from the client 2.2 Check the completeness of the information written in the NSRP form 3. Present Resume and Application Letter 3.1 Preliminary Interviews regarding the job seeker/s requirements, resume/credentials and conduct career counseling 3.2 Conduct skills matching from the current job orders/vacancies/opportunities 3.3 Referral to Manpower Training and Development Division (MTDD)

5 Minutes

15 Minutes

None

None NSRP Form 1 4. Attend Employment Coaching/Counselling.

4.1 Provide Job Seekers occupational guidance and motivation. Refer back to the Employment Facilitation and Livelihood Development Division. 5. Ask for a referral letter. 5.1 Preparation of Referral Letter for signature of PESO Manager. 5.2 Review and affix signature on the Referral Letter 6. Receive Referral Letter. 6.1 Issue Referral Letter to the applicant and advise him/her to proceed to the concerned company. 6.2 Monitor the status of referral

15 Minutes

2 Minutes 2 Minutes

None

None None

TOTAL 46 Minutes


a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service

274


(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD - PESO (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

GOVERNMENT SERVICE




Issuance/Policy Title Date of Effectivity Other Issuances/Policies it Effectively Repeals/Amends

Availment of Career Information and

Guidance Program

Republic Act No. 11206 “Secondary

School Carrer Guidance and

Counselling Act”

“Section 3. Objectives – This Act shall pursue the following

objectives: a. To institutionalize a career guidance and counseling program for students in all public and private secondary schools nationwide in order to provide them proper direction in pursuing subsequent tertiary education; b. To equip secondary education students with the capability to make educated career decisions and expose them to relevant labor market; and c. To ensure graduates of tertiary education meet the requirements of the government, industry and the economy

An Act Establishing a Career Guidance and Counselling Program

for all Secondary Schools and

Appropriating Funds Thereof

Approved by President Rodrigo

Roa. Duterte on 14 February 2019

N/A


275


GOVERNMENT SERVICE: Career Information and Guidance SERVICE INFORMATION: This career talk provides updated key labor market information including current –n-demand jobs so as to encourage high school graduating students carefully plan their future career.


Requirement

Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter

Legal Basis

Total Processing

Time


Client Form 1. Register and Submit Letter Request for the conduct of activity 1.1 Check registration if properly filled-up. Receive Letter Request 1.2 Refer to Manpower and Development 2. Proceed to Manpower and Development Division 2.1 Prepare and Calendar the schedule for Approval of the PESO Manager 3. Wait for Approval 3.1 Approval of the request and scheduled for the conduct of CIG 4. Attend the Career Information and Guidance Seminar 4.1 Conduct of Career Information and Guidance Seminar

10 Minutes

10Minutes

5 Minutes

4 Hours

None

None

None

None

TOTAL 4 Hours and 30 Minutes



276


(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD-PESO (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS


Governing Law(s) (Number and Short

Title)10



Recruitment Assistance to Employers Special Recruitment Activity (SRA) for Overseas Employment Local Recruitment Activity (LRA)

Republic Act No. 8759 “Public

Employment Service Act”

“Section 4, Objectives of the PESO – In general, the PESO shall ensure the prompt, timely and efficient delivery of employment service and provision of information on the other DOLE programs. Specifically, the PESO shall:

a) Provide a venue where people could explore simultaneously various employment options and actually seek assistance they prefer”;

An Act Institutionalizing a National facilitation Service Network through the Establishment of the Public Employment Service Office (PESO) in every province, key city and other strategic areas throughout the country.

Approved on February 14, 2000

Signed by President Joseph

E. Estrada


Department Order No. 157-16 Series of

2016

Section 2. Other services of PESO. Where appropriate, the PESO shall likewise provide the following employment services: 1. Xxx 2. Facilitate the conduct of local recruitment/special recruitment activities in coordination with the Philippine Overseas Employment Administration (POEA) and in accordance with the existing laws, rules and regulations

Implementing Rules and Regulations of Republic Act 8759, otherwise known as the Public Employment Service Act of 1999

xxx

Signed on 22 June 2016 by Secretary

Rosalinda Dimapilis- Baldoz

N/A


277

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE12 GOVERNMENT SERVICE: Employment Facilitation – Assistance in the conduct of Special Recruitment Activity (SRA) for Overseas Employment SERVICE INFORMATION: All Land or Sea-based Licensed Recruitment Agency may seek the LMD-PESO Marinduque assistance in conducting special recruitment activities in the province. LMD-PESO Marinduque makes sure that the agency seeking assistance is authorized by the Philippine Overseas Employment Administration (POEA) and shall in no way any land or sea based licensed recruitment agency with incomplete documents to conduct Special Recruitment Activity (SRA).




Legal Basis

Total Processing Time Total Fees to be Paid

Company Profile (1copy) Letter of Intent addressed

to the Local Chief Executive

1. Coordinate first at PESO to determine the schedule/date of Special Recruitment Activity (SRA)

1.1 Determine the date of recruitment activity and advice the agency to submit the needed requirements.

10 Minutes None

Valid POEA License (photocopy) Updated Job Order

Balance/verified manpower request

2. Submit Letter of Intent addressed to the Office of the Provincial Governor.

2.1 Verify to the POEA the status of the client requesting overseas recruitment agency and prepare No Objection Certificate (NOC) for approval of the Provincial Governor

5 Minutes

10 Minutes

None



278

No Objection Certificate (NOC)

3. Follow-up and receive NOC from PESO

3.1 Release NOC to the requesting office

2 Working days None

Approved Special Recruitment Activity (SRA)

4. Submit NOC and other requirements to POEA for the issuance of the approved Special Recruitment Activity (SRA)

4.1 Wait for the agency to submit the approved SRA

2 Working days

Depending on the procedure of the POEA

None

Notarized Affidavit of Undertaking Job Vacancy Ads Job Fair Interview Result Form

5. Submit approved SRA to PESO 5.1 Receive copy of SRA 5.2 Disseminate information of

scheduled interview through posting of job vacancy to bulletin board. Provision of job vacancies announcement to LMD-PESO FB page

3 Minutes

5 days before the scheduled recruitment

Company Placement Report

6. Proceed with the recruitment activity 6.1 Supervise/assist in the recruitment activity

1 Day None

6. Submit Job Fair Interview result Form


Note: As part of the monitoring function of LMD-PESO Marinduque, all agencies are required to submit through e-mail a Company Placement Report to inform this office of the number of applicants

deployed (no definite period and depends on the recruitment process of

the agency

15 Minutes

None

TOTAL 13 days and 40 minutes

279


GOVERNMENT SERVICE: Employment Facilitation-Local Recruitment Activity SERVICE INFORMATION: An all year round activity done at the LMD-PESO Marinduque office wherein local employment opportunities are brought closer to jobseekers which minimizes the cost of transportation to areas where the companies are located.


Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s

Charter

Legal Basis Total Processing Time Total Fees to be Paid

Letter of Intent addressed to the Local Chief Executive (Provincial Governor)

1. Coordinate with PESO to determine the schedule of local recruitment activity.

1.1 The PESO Manager determine the date of the local recruitment activity

15 Minutes None

Company Profile 2. Submit Letter of Intent to conduct recruitment activity addressed to the Provincial Governor attention: LMD-PESO Marinduque

2.1 Receive and review the Letter Request and attached documents of the Provincial Governor

10 Minutes None



280

Job Vacancies BIR Certificate Business/Mayor’s Permit Any of the following:

• DTI/BDT Registration

• SEC Registration • DOLE License for

Local/Private Recruitment

3. Provide information materials to PESO 4. Receive information materials 5. Disseminate information on the schedule interview through posting of job vacancy to bulletin board. Provision of Job vacancies announcement to LMD-PESO FB page

10 Minutes

5 Days

None

CDA Registration for Cooperatives

3. Conduct Recruitment Activity

4.1 Supervise/assist in the conduct of recruitment activity

1 Day None

Job Vacancy Ads

Job fair Interview

4. Submit Job Fair Interview Result Form 5.1 Accept the submitted Job Fair Interview Result Form

15 Minutes None

Company Placement Report 5. Report to PESO the result of job placement.

6.1 Follow-up and record Company Placement Report.

Within 30 working days None


281


(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD-PESO Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

GOVERNMENT SERVICE




Issuance/Policy Title Date of Effectivity

Other Issuances/Policies it

Effectively Repeals/Amends

Conduct of Job Fair

Republic Act No. 8759 “Public Employment Service Act

“Section 6. Other Services of the PESO. – In addition to the functions enumerated in the preceding section, every PESO shall also undertake the following programs and activities: a. Job Fairs – These shall be conducted periodically all over the country to bring together in one venue jobseekers and employers for immediate matching.

An Act Institutionalizing a National Facilitation Service Network through the Establishment of Public Employment Service Office in every Province, key city and other strategic areas throughout the country

Approved on February 14,

2000 Signed by President Joseph E. Estrada


Department Order No. 113, Series of

2011

“It is the policy of the state to promote full employment through improved manpower allocation and utilization. To attain this policy, the government provides free employment facilitation services through the Public Employment Service Office (PESO) pursuant to Republic Act 8759, otherwise known as the “Public Employment Service Office Act of 1999” and its Implementing Rules and Regulations. In line with this thrust, and to further improve the delivery of frontline services, as well as to ensure the efficient and effective conduct of Job Fairs with the participation of the private sector and industries”, xxx

Revised Guidelines for the Conduct of Job Fair

Signed on 28 April 2011 by

Secretary Rosalinda Dimapilis-

Baldoz

D.O. No. 2, Series of 2001, otherwise known

as Guideline for the Conduct of Job fair by Private entities, Non-

Government Organizations and

Educational Institutions


282


GOVERNMENT SERVICE: Employment Facilitation – Jobs fair SERVICE INFORMATION: An employment strategy to fast- track the meeting of jobseekers and the employers in one venue wherein jobseekers can select vacancies suited for their qualifications and employers could interview and hire on the spot qualified workers.



Client Steps/Procedures as indicated in the Citizen’s Charter Legal Basis


• Personal data Sheet (PDS) • Transcript of Records

(TOR) • Diploma • Certificate of Trainings • Certificate of Employment • Barangay Clearance • Police Clearance • NSRP Form 1 • Company Placement

Report

1. Jobseekers select job vacancies that suits his/her qualifications

Get the title of the position and name/address of the employer/establishment/recruitment agency 1.1 Assist the jobseeker on the jobs for procedural flow

30 Minutes None

2. Jobseeker fill-up the necessary NSRP 2.1 Assist (if needed) the jobseeker in filling-up of the form

2 Minutes None

3. Proceed to the agency table for interview 3.1 Assist the applicant in the location of the Agency

Depending on the duration of the interview (1) day

activity

None



283

4.For jobseekers who are not qualified, he/she can look for other job vacancies at the assigned job vacancy area. 4.1 Supervise/monitor the application of the jobseekers For pre-selected jobseekers for overseas employment, follow-up/wait for notice from the recruitment agency before reporting to their office.

5 Minutes None

5. Wait for job placement result 5.1 Follow-up Job Placement Report

5.2 Inform applicant on the result of job placement

Within 30 working days for local employment/within 120

days for overseas



(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD – PESO Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

GOVERNMENT SERVICE


(Number and Short Title)17 Specific Provision in the

Governing Law(s) as Basis18


Other Issuances/Policies it Effectively

Repeals/Amends Availment of

Special Program for Employment

of Students (SPES)

Republic Act 7323 An Act to Help Poor But Deserving

Students Pursue their Education by Encouraging Their Employment During Summer and/or Christmas

vacations

Special Program for Employment of Students (SPES) aims to assist poor, but deserving students and out-of-school youth to pursue their education by providing them income through employment. The program provides the youth with valuable experience for better school-to-work transition.

An Act to Help Poor but Deserving Students pursue their Education by Encouraging their Employment during Summer and/or Christmas vacations through incentives Granted to Employers, Allowing them to pay only Sixty Per centum of their salaries or wages and the Forty per centum through education vouchers to be paid by the government, Prohibiting and Penalizing the Filing of Fraudulent or fictitious claims, and for other purposes.

Approved 30 march

1992

N/A


284

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE19 GOVERNMENT SERVICE: Special Program for the Employment of Students and Out-of-School Youth (SPES/OSY) SERVICE INFORMATION: The Special Program for Employment of Students (SPES) aims to help poor but deserving students and out-of-school youth in pursuing their education by encouraging their employment during summer vacation. The program was created under Republic Act No. 7323 enacted on March 30, 1992.






SPES Forms (3 copies of each form) Certified True copies of Birth Certificate for applicants who were born in Marinduque (1 Original and 2 xerox)

1. Request for Service and register in the SPES/OSY Profile

1.1 Check registration if properly filled-up 1.2 Advise applicant on the needed documents/requirements to avail the program.

5 Minutes None

Certified True Copies of any of the following for applicants who were born outside Marinduque:

Ø Baptismal Certificate (for those baptized in Marinduque)

Ø Student Permanent Record Ø Voter’s Information Sheet Ø If none in the list, they may ask for any

possible alternatives (1 Original and 2 xerox)

2.Submit the requirements needed 2.1 Assess the validity of submitted documents

10 Minutes None



285

Certified True Copy of Grades: • Report Card (Grade 12 Completers) • Certificate of Grades (College)

(1 Original and 2 xerox)

2. Attend the interview 2.1 Interview the applicant Submit Final List of qualified applicants to the Local Chief Executive for the final selection

15 Minutes

1 day

None

Barangay Certificates (for OSY) • Barangay Clearance • Certificate of Out-of-School Youth (1 original and 2 xerox)

3. Sign SPES Contracts and Oath of Undertaking

4. Submit SPES Contracts and Oath of Undertaking of qualified applicants for signature of the LCE

5. Submit the Placement Report to DOLE and set the schedule for orientation

2 weeks before the start of SPES program.

1 day after the affixing of signatures to the SPES contract

None

Certificate of Indigency (1 original and 2 xerox)

6. Attend briefing/orientation 6.1 Conduct Orientation Re: SPES Assignments and duties

2 hours None

Latest Passport size ID picture in white background (3 copies)

7. Proceed to Office assignments 7.1 Endorse SPES Workers to their Office assignments.

30 Minutes None

TOTAL 16 days, 3 hours and 5 minutes

286


(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD – PESO Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

GOVERNMENT SERVICE

LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing

Law(s) (Number and Short Title)20

Specific Provision in the Governing Law(s) as Basis21 Issuance/Policy Title Date of Effectivity Other Issuances/Policies

it Effectively Repeals/Amends

Availment of Government Internship Program

Executive Order No.139

“Section 4. Program Components. KABATAAN: 2000 shall have two (2) program components. The President’s Youth Work Program (PYMP) is the year-round implementation of the component programs of the President’s Summer Youth Work Program (PSYWP). The Program shall have eight (8) components, as follows:

a. Government Internship Program. The GIP shall seek to initiate its youth participants into public service by involving them with

government programs and projects, through the various departments and agencies. The implementation of the program components

shall be coordinated by the Presidential Council for Youth Affairs (PCYA)”;

Creating the KABATAAN:2000

Steering Committee, the Action Officers

Committee and the Regional Steering Committee in the

implementation of the year-round Youth Work Program: 2000 and for

Other Purposes.

Signed by President Fidel V. Ramos on 28

November 1993

N/A

Administrative Order No. 260, Series of 2015

Aims to provide opportunities and engage young workers to serve the general public in government

agencies/entities projects and programs at the national and local level

Revised Guidelines in the Implementation of the

DOLE Government Internship Program

(DOLE-GIP)

Signed on 4 June 2015 by Secretary

Rosalinda Dimapilis-Baldoz

Administrative Order No. 39-A, S.

2014 and Administrative

Order No. 436, S. 2013


287


GOVERNMENT SERVICE: Government Internship Program (GIP) SERVICE INFORMATION: Government Internship Program or GIP is a component of KABATAAN 2000 under Executive Order (EO) No. 139, Series. 1993, and DOLE Administrative Order No. 260-15, which aims to provide opportunities and engage young workers to serve general public in government agencies/entities projects and programs at the national and local level.



Client Steps/Procedures as indicated in the Citizen’s Charter Legal Basis Total Processing Time


Personal Data Sheet (PDS) (1Copy) Transcript of Records (TOR) (1 Copy) Form 137/138 (1 Photocopy)

1. Request for service and register in logbook/client form. 1.1 Check the registration if properly filled-up 1.2 Advise applicant on the needed documents/requirements to

avail the program

5 Minutes 5 Minutes

None

Diploma or Certificate of Graduation (1 Photocopy)

2. Submit the requirements needed 2.1 Assess the validity of the submitted documents

10 Minutes None

Certification from the school/institution or any document/proof equivalent to its effect

3. Attend the interview 3.1 Interview the applicant 3.2 Submit final list of qualified applicants to the Local Chief

Executive for the final selection

15 Minutes

1 day

None

Certification from Barangay that the applicant/s is a resident of the areas mentioned under Section 2 (d) and (e) of DOLE DO Nr. 204


1 day before the orientation

None

Client Form 5. Attend briefing/orientation re: GIP Assignments and duties 1 Day None GIP Form A 6. Proceed to the office assignment

6.1 Endorse GIP Workers to their office assignments 30 minutes None

TOTAL 3 days, 1 hour and 5 minutes

(Government Internship Program) Multi-Stage Processing



288




Governing Law(s) (Number and Short Title)23



Other Issuances/Policies it Effectively

Repeals/Amends Availment of Emergency Employment Assistance Tulong Pang Hanapbuhay sa Ating Disadvantaged/Displaced Workers (TUPAD)

Republic Act No. 8759 “Public Employment Service Act”

“ Section 5. Functions of the PESO – The PESO shall have the following functions: Xxx © Provide persons with entrepreneurship qualities access to the to the various livelihood and self-employment programs offered by both government and non-governmental organizations at the provincial/city/municipal/barangay levels by undertaking referrals for such programs

An Act Institutionalizing a National Facilitation

Service Network through the Establishment of Public Employment

Service Office in every province, key city and other strategic areas

throughout the country.

Approved on February 14,

2000 Signed by President Joseph E. Estrada


Department Order No. 173, Series of 2017

“Section 13 – Tulong Pang Hanapbuhay sa Ating Disadvantaged/Displaced

Workers (TUPAD) – a community-based (municipality/barangay) package of assistance that provides emergency employment for displaced workers,

underemployed and seasonal workers for a minimum period of 10 days, but not to exceed a maximum period of 30 days, depending on the nature of work to be

performed:,

Revised Guidelines in the Implementation of

the Department of Labor and Employment

Integrated Livelihood and Emergency

Employment Programs (DILEEP)

Signed on 13 February 2017 by

Secretary Silvestre

Bello

N/A


289

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE25 GOVERNMENT SERVICE: Emergency Employment Program SERVICE INFORMATION: TUPAD or Tulong Panghanapbuhay sa Ating Disadvantaged/Displaced Workers is a community-based package of assistance that provides emergency employment for displaced workers, underemployed and seasonal workers, for a minimum period of 10 days, but not to exceed a maximum of 30 days, depending on the nature of work to be performed.

SERVICE INFORMATION

LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES




OSEC Form

Acknowledgement of Undertaking (Pagkilala sa Paggawa)

1. Register and fill-up the OSEC Form C 1.1 Collect the fully accomplished OSEC Form C from the client

2 Minutes

None

Daily Time Record (DTR)

2. Submit fully accomplished OSEC Form C 2.1 Check the completeness of the information written in the OSEC Form C

5 Minutes

None

Accomplishment Report 3. Sign the Acknowledgement of Undertaking

3.1 Preparation of Acknowledgement of Undertaking

1 day

None 4.Wait for the Orientation

4.1Submit the qualified list of beneficiaries for approval of the Local Chief Executive 4.2Submission of Final List of Beneficiaries to DOLE Field Office

1 Day

10 Minutes

None


1 day before the orientation

None

6. Attend orientation and briefing 6.1 Documentation and monitoring

6.2 Schedule pay-out

1 day None

TOTAL 3 days and 17 Minutes

(Emergency Employment Assistance) Multi-Stage Processing



290



GOVERNMENT SERVICE




Issuance/Policy Title Date of Effectivity Other Issuances/Policies it Effectively

Repeals/Amends Availment of Livelihood Assistance

Republic Act No. 8759 “ Public Employment

Service Act”

“ Section 5. Functions of the PESO – The PESO shall have the following functions: Xxx © Provide persons with entrepreneurship qualities access to the various livelihood and self-employment programs offered by both government and non-governmental organizations at the provincial/city/municipal/barangay levels by undertaking referrals for such programs”,

An Act Institutionalizing a National Facilitation Service

Network through the Establishment of Public

Employment Service Office in every province, key city and

Other strategic areas throughout the country

Approved on February 14, 2000

Signed by President Joseph

E. Estrada

Amended republic Act No. 10691

Document Order No. 173, Series of 2017

“Section 8. Livelihood or KABUHAYAN Program – The Kabuhayan Program is a grant assistance for capacity building on livelihood for the working poor, vulnerable and marginalized workers, either for individual or group livelihood projects/undertakings xxx”

Revised Guidelines in the Implementation of the

Department of labor and Employment Integrated

Livelihood and Emergency Employment Programs

(DILEEP)

Signed on 13 February 2017 by

Secretary Silvestre Bello

N/A


291


GOVERNMENT SERVICE: Livelihood Assistance SERVICE INFORMATION: DOLE Integrated Livelihood Program (DILP) or KABUHAYAN Program - A flagship program of the DOLE that provides grant assistance for capacity-building on livelihood and entrepreneurial ventures for self-employed workers who are unable to earn sufficient income, unpaid family workers, low waged and seasonal workers, workers displaced or to be displaced, marginalized and landless farmers, marginalized fisher-folks, women and youth, persons with disability. Senior citizens, indigenous peoples, victims of armed conflicts and parents of child laborers





Client Form

Beneficiary Profile (Individual)

Referral Letter

1. Approach staff and inquire on how to avail livelihood assistance

1.1 Briefing on availment as well as different livelihood programs together with the required documents

1.2 Endorse to the PESO Manager for interview

10 Minutes

2 Minutes

None

2. Attend interview 2.1 Interview and endorsement for Barangay

visitation 2.2 Conduct of Barangay Visitation 2.3 Prepare recommendation

15 Minutes

1 day after the scheduled visitation

None

TOTAL 1 day and 27 minutes

( LIVELIHOOD ASSISTANCE) Multi-Stage Processing



292


(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD - PESO (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

GOVERNMENT SERVICE



Governing Law(s) as Basis30 Issuance/Policy

Title Date of Effectivity Other Issuances/Policies


On-the-Job Training for Graduating

College Student

Republic Act No. 7722 Higher Education Act of

1994

“Sec. 8. Powers and Functions of the Commission – The

Commission shall have the following powers and functions:

a. Formulate and

recommend development plans, policies, priorities, and programs on higher education and research”

An Act Creating the Commission on

Higher Education, Appropriating

Funds Therefor and for Other Purposes

Approved on 18 may 1994 by President Fidel

V. Ramos

N/A

CHED Memorandum Order (CMO) No. 104, Series of

2017

“Section 1. An Internship Program is meant to provide students with

an opportunity to complement their formal learning with practical

knowledge, skills and desirable attitudes, and to gain hands –on experience in recognized Host Training Establishments (HTE)

Revised Guidelines for Student

Internship Program in the Philippines

(SIPP) for all programs

Signed on 28 December 2017 by Chairperson Patricia B. Licuanan,

Ph.D.

CHED Memorandum Order (CMO) No. 23, s.

2009


293


GOVERNMENT SERVICE: On the Job Training Program SERVICE INFORMATION: A Training Program for students designed to immerse them in a work environment relevant to their courses in the attempt to learn productivity in, knowledge on, and respect for the workplace. On-the-Job training programs are course requirements providing an opportunity to not only apply the theories, principles and ideas learned in the academe but also enhance the technical knowledge, skills and attitudes of students towards work necessary for satisfactory job performance. On-the-Job training programs also serve as venue where students earn experience in career positions relevant to their choice of academic degrees as well as open up other future career choices towards gainful employment.

LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Requirement Legal

Basis Client Steps/Procedures as indicated in the Citizen’s Charter Legal

Basis Total Processing Time Total Fees to be Paid

Letter Request 1. Register and Present Letter Request from School 1.1 Receive Letter and assist in log book registration

5 Minutes None

• Endorsement Letter • Attendance Form • Student Information

Sheet • NSRP Form

2. OJT fill-up Attendance Form, student information sheet and NSRP forms 2.1 Assist (if needed) the OJTs in filling-up of the forms

15 Minutes None

3.Attend interview and orientation 3.1 Conduct interview and orientation re: OJT assignments and duties

30 Minutes None

4.Wait for issuance of Endorsement letter 4.1 Prepare endorsement letter to different offices of the Marinduque Provincial

Government 4.2 Affix signature at the endorsement letter by PESO Manager

4 Minutes

2 Minutes

None

5. Proceed to the office assignment 30 Minutes

TOTAL 1 hour and 27 minutes



294



GOVERNMENT SERVICE



Specific Provision in the Governing Law(s) as Basis33 Issuance/Policy Title Date of Effectivity

Other Issuances/Policies it

Effectively Repeals/Amends

Work Immersion Assistance (Senior High School Students)

Executive Order No. 139

Sec. 4. Program Components. KABATAAN: 2000shall have two (2) program components. The President’s Youth Work Program (PYMP) is the year- round implementation of the component programs of the President’s Summer Youth Work Program (PSYWP). The Program shall have eight (8) components, as follows: Xxx

b. Work Appreciation Program (WAP). The WAP shall develop the value of work appreciation and ethics among college and high school students by providing them with apprenticeship and actual work opportunities in private establishments. The program shall involve various private sector groups and employers federations and shall be coordinated by the Department of Labor and Employment (DOLE)

Creating the KABATAAN: 2000

Steering Committee, the Action Officers Committee and the Regional Steering Committee in the Implementation of

the Year-round Youth Work

Program: 2000 and for Other Purposes

Signed by President Fidel V.

Ramos on 28

November 1993

N/A

Dep Ed Order No. 30, S. 2017

Section 1: Rationale One of the goals of the K12 Basic Education Program is to develop in learners the competencies work ethic, and values relevant to pursuing further education and/or joining the world of work. To achieve greater congruence between basic education and the nation’s development targets. Work Immersion, a required subject xxx has been incorporated into curriculum. This subject will provide learners with opportunities:

1. To become familiar with the workplace; 2. For employment simulation; and 3. To apply their competencies in areas of specialization/applied

subjects in authentic work environments”

Guidelines for Work Immersion

June 30, 2017

N/A


295

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE34 GOVERNMENT SERVICE: Work Immersion Assistance SERVICE INFORMATION: Work Immersion is one of the course requirements for graduation. A Senior High School Student has to undergo Work Immersion in an industry that directly relates to the student’s post -secondary goal. Through Work Immersion, the students are exposed to and become familiar with work related environment related to their field of specialization to enhance their competence. Specifically, the students are able to: (i) gain relevant and practical industrial skills under the guidance of industry experts and workers; (ii) appreciate the importance and application of the principles and theories taught in school; (iii) enhance their technical knowledge and skills; (iv) enrich their skills in communications and human relations; and (v) develop good work habits, attitudes, appreciation, and respect for work. These prepare them to meet the needs and challenges of employment or higher education after graduation.





Letter Request Attendance Form

Student Information Sheet NSRP

1. Register and Present Letter Request from School 1.1 Receive letter and assist in logbook registration

5 Minutes None

2. Senior High School fill-up Attendance Form, Student Information Sheet and NSRP Forms

2.1 Assist (if needed) the WIS in filling-up to the forms

15 Minutes None

3. Attend interview and orientation 3.1 Conduct interview and orientation Re: WIS assignments and duties

30 Minutes None

4.Wait for issuance of Endorsement Letter 4.1Prepare endorsement letter to different offices of the Marinduque Provincial Government 4.2Affix signature at the Endorsement Letter by PESO Manager

5 Minutes 2 Minutes

None None

5.Proceed to the office assignment 5.1Endorse WIS to their office assignment

30 Minutes None

TOTAL 1 Hour and 27 Minutes



296



GOVERNMENT SERVICE



Specific Provision in the Governing Law(s) as Basis36 Issuance/Policy Title Date of Effectivity

Other Issuances/Policies


Overseas Filipino Workers

Reintegration Assistance

Republic Act No. 10022

Section 10, Section 17 of Republic Act No.8042, as amended, is hereby amended to read as follows: “Section 17. Establishment of National reintegration Center for Overseas Filipino Workers – A national reintegration center for overseas Filipino workers (NRCO) is hereby created in the Department of Labor and Employment for returning Filipino migrant workers which shall provide a mechanism for their reintegration into the Philippine society, serve a promotion house for their local employment, and up their skills and potentials for national development The DOLE, OWWA and POEA shall within ninety (90) days from the effectivity of this Act, formulate a program that would motivate migrant workers to plan for productive options such as entry into highly technical jobs or undertakings, livelihood and entrepreneurial development, better wage employment, and investment of savings” “Section 11, Section 18 of Republic Act No. 8042, as amended is hereby amended to read as follows “Section 18. Functions of National Reintegration Center for Overseas Filipino Workers-The center shall provide the following services; (a) Develop and support programs and projects for livelihood,

entrepreneurship, savings, investments, and financial literacy for returning Filipino migrant workers and their families in coordination with relevant stakeholders, service providers and international organizations. Xxx (g) Develop capacity-building programs for returning overseas Filipino workers and their families, implementers, service providers, and stakeholders.

An Act Amending Republic Act No. 8042, Otherwise

known as the Migrant Workers and Overseas Filipinos

Act of 1995, as amended, further

improving the Standard of

Protection and Promotion of the

Welfare of Migrant Workers, their Families and

Overseas Filipinos in Distress, and for Other Purposes.

8th day of July 2010



297

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE37 GOVERNMENT SERVICE: Overseas Filipino Worker Reintegration Assistance SERVICE INFORMATION: The Overseas Workers Welfare Administration (OWWA)’s Reintegration Program covers two major components: economic and psycho-social. The economic component includes social preparation programs for livelihood projects or community-based income generating projects, skills training and credit facilitation and lending. Activities may take place while overseas to prepare workers for the reintegration and upon return to the Philippines. The psycho-social component includes community organizing program or organizing of OFW family circles and services like social counseling, family counseling, stress debriefing, and training on capacity building, value formation. OWWA Philippines Loan is part of Reintegration Program chiefly intended to provide OWWA member-OFWs with financial alternatives.




Legal Basis

Total Processing Time


Passport ( 1 xerox copy)

OWWA Membership Form

Employment Contract (if any)

Case Intake Form

1. Approach staff, inquire about the program and submit the corresponding requirements

1.1 Verify requirement 1.2 Interview applicants and prepare Case Intake Sheet Form 1.3 Prepare referral Letter for OWWA’s action 1.4 Review and approve Referral Letter



None

2. Wait for the issuance of Referral Letter 2.1 Issue Referral Letter to the applicant and advise them to proceed to OWWA Marinduque Field Office

50 Minutes

None

TOTAL 1 Hour and 40 Minutes



298



GOVERNMENT SERVICE



Specific Provision in the Governing Law(s) as Basis39 Issuance/Policy Title

Date of Effectivity

Other Issuances/Policies


Overseas Filipino Worker’s

Dependent Educational Assistance

Republic Act No. 10801 –“Overseas Worker’s Welfare Administration

Act”

“Sec. 35. Benefits and Services to OFWs – Xxx (e) Social Benefits – A member-OFW shall be covered with the following social benefits: Xxx (3)Education and Training Benefits – A member, or the member’s designated beneficiary, may avail any of the following scholarship programs, subject to a selection process and accreditation of participating institutions: (i) Skills-For-Employment Scholarship Program – For technical or vocational training scholarship; (ii) Education for Development Scholarship Program – For Baccalaureate programs; and (iii) Seafarer’s Upgrading Program – To ensure the competitive advantage of Filipino Seafarers in meeting competency standards, as required by the International Maritime Organization (IMO), International Labor Organization (ILO) Conventions, treaties and agreements, sea-based shall be entitled to one upgrading program for every three (3) membership contributions. The annual scholarship lists of all these programs shall be submitted to the Board.

An Act Governing the Operations and Administration of the Overseas

Workers Welfare

Administration

Approved may 10, 2015 by

President Benigno S. Aquino III

N/A


299

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE40 GOVERNMENT SERVICE: OFW Dependent Educational Assistance SERVICE INFORMATION: OWWA Scholarship Grants and Educational Programs: The Overseas Workers Welfare Administration (OWWA) offers scholarship grants and educational programs to assist dependents of their Overseas Filipino Worker (OFW) members. OWWA offers scholarships grants and educational programs for OFW dependents. Few of which are the following: Education for Development Scholarship Program (EDSP)

- Scholarship grant offered to qualified dependents of active OWWA members who intend to pursue a 4-5 years baccalaureate course in any preferred college/universities - Financial assistance of Php 60,000.00 per school year

OFW Dependents Scholarship Program (ODSP) - Educational assistance of Php 20,000.00 per school year to qualified dependent of an active OWWA member-OFW whose salary is not more than US 600.00

Educational Assistance through Scholarship in Emergencies (EASE) - Educational Assistance of Php 10,000.00 per annum for a maximum period of 4 years to qualified dependent of an OWWA member with active membership status at the time of their repatriation

to the country from the declaration of the outbreak (Covid-19) on February 1, 2020. SERVICE INFORMATION


Basis Client Steps/Procedures as indicated in the Citizen’s Charter Legal Basis Total Processing

Time Total Fees to be Paid

Passport of OFW (1 xerox copy) OWWA Membership form of OFW (1 xerox copy) School Report Card EDSP Form I

1. Approach staff inquire about the program 1.1 Give brief information relative to the scholarship programs 1.2 Prepare Referral Letter for OWWA’s action 1.3 Review and approve the referral Letter

30 Minutes


None

2. Wait for the Issuance of referral Letter 2.1 Issue Referral Letter to the client and advise to proceed to the OWWA Marinduque Field Office

5 Minutes

None TOTAL 45 Minutes



300


(1) NAME OF DEPARTMENT/AGENCY/LGU: HRMO/MARINDUQUE PROVINCIAL GOVERNMENT (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

GOVERNMENT SERVICE




Issuance/Policy Title

Date of Effectivity Other Issuances/Policies it Effectively Repeals/Amends

Human Resource Management

Services

RA 7041

2017 ORA OHRA (Revised 2018)

Rule I Omnibus Rule of

Implementing Book V of EO 292

Rule VIII Omnibus Rule of

Implementing Book V of EO 292

RA 7305 Magna Carta of Public

Health Workers


301

(1) SERVICE INFORMATION PER GOVERNMENT SERVICE43 GOVERNMENT SERVICE: _Issuance of Employment Certification to COS/JO





Request for COE The client is advised to pay at the Provincial Treasurer’s Office for Certificate of

Employment

Art 16 of Provincial Tax Ordinance,

Series 2014

5 mins. P50.00

Official Receipt Preparation of COE 10 mins

Issuance of COE to client after signature of HRMO Head

5 mins

TOTAL 20 mins P50.00



302

(1) SERVICE INFORMATION PER GOVERNMENT SERVICE44 GOVERNMENT SERVICE: _Recruitment, Selection and Placement



Legal Basis Total Processing Time Total Fees to be Paid

Publication of Vacant Position, Applicant’s PDS, eligibility (if any)

RA 7041 Receipt of Application from walk-in clients/next-in-ranks/thru e-mail Qualification of applicant is pre-assessed

5 mins.

10 mins.

Authority to be filled Qualified applicants shall wait for notice of schedule of examination/HRMPSB Evaluation

Agency Merit Selection

Plan

After completion of fifteen (15) days

publication

HRMPSB Evaluation 2017 ORA OHRA

(Revised 2018)

Applicants undergo panel interview on schedule

At least a day after examination

Comparative Assessment and Evaluation Result

Candidate is selected by the appointing authority from among the top five (5) ranking candidates

A day after completion of HRMPSB ratings

Certification is issued for the selected candidate. Immediately upon receipt of identified candidate

Complete documents i.e., Clearances, Medical Cert., Eligibility (if any), IPCR (for government employee)

Rule VIII Omnibus

Rules Book V of EO 292

Appointment is prepared with support documents for signature of PHRMO and approval of the Appointing Authority. /Oath taking

35 mins.

On Boarding/Orientation to the newly-appointed employee/s A day after oath taking TOTAL 18 days, 50 mins



303


GOVERNMENT SERVICE: Application for Leave of Absence



Legal Basis Total Processing

Time


Leave application Rule I Omnibus Rules Implementing Book V of EO

292

Receipt of Application of Leave from clients Application of Leave logged in

5 mins.

5 mins.

Forwarded to ATLMS Administrator for approval 10 mins Has signature of applicant and Chief of Office

Forwarded to verifier and recommending approval of HRMO Head

5 mins

Approved Leave Application returned to ATLMS Administrator

5 mins

Approved Vacation Leave (not more than 5 days) is forwarded to the office concerned

5 mins

Approved SPL & Vacation Leave (more than 5 days with medical certificate indorsed to PGO for signature of LCE

1 hr.

Approved FL/VL Returned to HRMO and forwarded to office concerned 5 mins

TOTAL 1 hr. & 40 mins



304


GOVERNMENT SERVICE: Assistance to Would-be retirees SERVICE INFORMATION


Basis Client Steps/Procedures as indicated in the Citizen’s Charter

Legal Basis Total

Processing Time


At least one (1) year before retirement

The would-be retiree is advised to report to GSIS Satellite Office to secure tentative retirement benefits

5 mins.

The personnel must attend Pre-Retirement Orientation conducted by HRMO yearly

Three (3) mos. before retirement, secure GSIS Retirement Application and Declaration of Pendency/Non-Pendency of Case from HRMO

5mins

Indorsed to the Governor for signature

5 mins

Properly filled out application with updated

Service Record

One month before retirement, the would-be retiree is advised to submit retirement application to GSIS

5 mins

When retired, personnel is advised to wait for Notice of GSIS to submit Declaration of Pendency /Non-Pendency of Case Form

5 mins

The retiree waits for two (2) to three (3) days for release of retirement benefits

TOTAL 25 mins



305

(1) SERVICE INFORMATION PER GOVERNMENT SERVICE47 GOVERNMENT SERVICE: Assistance to Would-be retirees in Claiming Pag-IBIG Provident Benefit Claims





After claiming GSIS benefits The retiree is assisted in filling out Pag-IBIG application for Provident Benefits

10 mins

GSIS clearance, 2 valid IDs Birth Cert. from PSA, Updated Service Record, Cert. of last 6 mos. premium payment from PTO

Advise the retiree to submit documents to the Pag-IBIG Desk Officer

5 mins

Total 15 mins



306

(1) SERVICE INFORMATION PER GOVERNMENT SERVICE48 GOVERNMENT SERVICE: Assistance to Public Health Workers with Magna Carta





Approved SP Resolution on the grant of Magna Carta

RA 7305 Magna Carta of Public Health

Workers

Preparation of Plantilla and Notice of Salary Adjustment (NOSA) of health personnel. Next, forwarded to PBO for checking and

signature

2 hrs.

After checking, Plantilla Allocation List is for signature of Office Head and HRMO and LCE. NOSA is for signature of LCE

Depends on the availability of signatories

Approved Plantilla, Position Allocation List

Copies of approved PlantillaPosition Allocation List transmitted to PBO

30 mins

Approved NOSA NOSA transmitted to Office of the health personnel for appropriate action

5 mins

Total 2 hrs 35 mins



307


(1) NAME OF DEPARTMENT/AGENCY/LGU: Provincial Treasurer’s Office (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

GOVERNMENT SERVICE



Specific Provision in the



COLLECTION OF TAXES, FEES & CHARGES:

1) Real Property Tax 2) Real Property

Transfer tax 3) Professional Tax 4) Amusement tax 5) Tax on Business of

Printing and Publication

6) Franchise Tax 7) Tax on Delivery

Trucks/vans/Jeeps 8) Tax on Quarry

Resources 9) Tax on

Transportation Business

10) Hospital Fees and Charges

11) Governor’s Permit Fee for: a) Amusement


Provincial ordinance No. 117, Series 2014 – “An

Ordinance Providing for the 2014 Revised

Provincial tax Code of the Province of Marinduque”

Executive Order No. 15-19 dated August 19, 2019


308

b) Franchise c) Business on Printing

& Publication 12) Equipment/Venue

Rental a) Engineering

Equipment b) Agricultural

Equipment c) Venue (Convention

Center) 13) Secretary’s Fee

13.1 From Assessor’s Office a) Certified True Copy of Tax Declaration b) Certificate of Landholdings/Improvement c) Any other documents d) Sketch Plan or Location Plan 13.2 From Veterinary Office

a) Veterinary Health Certificate

b) Health Inspection Certificate

c) Rabies Vaccination 13.3 From Provincial Treasurer’s Office (Certification for GSIS/PhilHealth/HDMF Contributions/Loan Remittances) 13.4 From Human Resource Management a) Service Record b) Employment Certificate

14) Fines and Penalties a) For Stray Dog

Provincial ordinance No. 117, Series 2014 – “An

Ordinance Providing for the 2014 Revised

Provincial tax Code of the Province of Marinduque”

Provincial Ordinance No. 117, Series 2014 –

“An Ordinance Providing for the 2014 Revised Provincial tax

Code of the Province of Marinduque”

309

b) For Illegal Shipment of Meat and Products

c) For Illegal Fishing 15) Sale and Issuance of

Accountable Forms 16) Issuance of

Clearance as to Money Accountabilities

17) Issuance of Certification (GSIS/PhilHealth/HDMF Contributions/Loan Remittances

RA No. 9482 – “Anti-Rabies Act of 2007”

Provincial Ordinance No. 38, s. 2002

Provincial Ordinance No 55, s. 2006

Provincial Ordinance No

69, s. of