providing value from conflict - the it challenge
TRANSCRIPT
Creating Value From Conflict – The IT Challenge
Carrier Logistics User Group
Denis GouletVice President, Information Technology
Progress Software CorporationApril 2007
© 2007 Progress Software Corporation2
© 2007 Progress Software Corporation3
Agenda
The inherent conflict Technology, how do you invest? Security and compliance, adding value Applications and infrastructure, turning the
Queen Mary Bringing it together
© 2007 Progress Software Corporation4
The inherent conflict
Business wants IT to help drive business innovation
IT needs to be efficient and flexible
IT budgets• Are growing slowly at best• Are being spent mostly on keeping the trains
running
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Technology, for business sake
Your choices will have a profound effect on your business success
But, there are more considerations than ever
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Technology, Considerations
Accelerating pace of change
Innovation through acquisition
Build vs. buy
Time to value
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Current Technology Trends
Virtualization of servers & storage
VoIP
Proliferation of
hand held
devices
SaaS (software as a service)
Security and compliance products around every corner
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Technology, Where innovation comes from
Case 1 – Wireless network at HQ
The Conflict: • Management directive to implement
wireless as early adopters in headquarters location
• IT didn’t believe in the value
The Results: • Improved flexibility and productivity in
surprising ways• Led to global deployment in all
locations
© 2007 Progress Software Corporation9
Technology, where innovation comes from
Case 2 – Wide area network performance
The Conflict: • Remote sites were suffering slow
network performance that was negatively affecting productivity
• Existing tools did not help
The Result: • Improved productivity by orders of
magnitude• IT viewed as problem solvers
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Security and Compliance, will it ever end?
Sarbanes-OxleyHIPPA
Patriot ActBasel II
CISP
FISMA
Gram
m-L
each Bliley
CIPA
BankSecrecy
Act QSR Part 606
COBIT
E-Sign ActFACTA
GISRASEC Rule 17a
California Information
Practices Act
NIST 800-53
PCI
OMB A-123
EU Data
Privacy Directive
ISO 1799
© 2007 Progress Software Corporation11
Security and Compliance, manage the complexity
Adopt a practical approach to compliance• Deal with them one at a time
• But take a generic approach
• Don’t over commit
• Self documenting, self enforcing is best
Build security and compliance into your IT and business projects to keep ahead of the curve
Beware of the “Microsoft® effect”
© 2007 Progress Software Corporation12
Security and Compliance, a practical example
Case 1 – Global HR implementation & European data privacy laws • What went well: Lots of the work
we had done for Sarbanes - Oxley made this easier
• What could have gone better: Security and compliance dealt with late in the project
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Applications and Infrastructure,Turning the Queen Mary
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Applications and Infrastructure,It just keeps growing
“I had to go into three different systems to get the information I needed” – middle manager trying to prepare a report for the boss
“No one ever retires a server” – harried system administrator
“Ugh, that company we acquired has a whole different set of applications” – integration team lead
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Applications and Infrastructure,It just keeps growing
-- Normal Human Being when asked to change
“But I’ve always done it that way!”
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Applications and Infrastructure,The straw that broke the camel’s back “What’s the big deal? It’s a simple system. It
won’t take long to implement!”
“Why don’t we just put up another server for that? It’s just one more server.”
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Applications and Infrastructure,So…
Legacy Systems, Infrastructure, & Processes
Acquired Systems, Infrastructure, & Processes
Unique Systems, Infrastructure, & Processes
+
For business enhancement
+
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Applications and Infrastructure,We want the same thing !
Application portfolio managementConsolidation of like systemsElimination of non-critical & redundant appsSaaS
Enterprise infrastructure managementConsolidationStandardizationOptimizing contracts
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Applications and Infrastructure,We want the same thing !
GovernanceMake sure the new things you do are truly
business-enhancing
Business ProcessImprove business operations to…Simply IT requirements
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Applications and Infrastructure,It will not happen overnight
Develop plans and relentlessly manage to them over time
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Bringing it together, Leadership is the key!
Take a positive approach• If it is going to happen, you will be the ones
who do it
• Neither IT nor the business leaders can do it alone
Turn the inherent conflict into business advantage !
© 2007 Progress Software Corporation22
Questions?
© 2007 Progress Software Corporation23