providing the functions required for e-commerce … e-commerce one-stop services providing the...

Global E-Commerce One-Stop Services

Providing the functions required for E-Commerce business at One-Stop in line with the business and brand strategies of client companies

Optimal operations which understand both local characteristics and product characteristics are achieved based on know-how accumulated through experience in providing services to leading brand companies in each industry.

A Wealth of Know-How Gained from Experience in Providing Services in Each Industry

We support E-Commerce business operations with services corresponding to the business strategies and brand strategies of client companies, including everything from E-Commerce Website construction and operation to fulfillment (receipt of goods, picking, packing and shipping), customer care, Web promotions and analysis.

Providing the Functions Required for E-Commerce Business at One-Stop

Providing Services in 39 Countries* Worldwide Including Japan, Europe, the U.S., China and KoreaWe cover approximately 80% of the markets around the world.

* Japan, China, Korea, Hong Kong, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Singapore, UAE, Brunei, the U.S., Canada, UK, Germany, France, Spain, Italy, Netherlands, Sweden, Denmark, Finland, Norway, Switzerland, Poland, Belgium, Austria, Greece, Portugal, Ireland, Romania, Hungary, Luxembourg, Bulgaria, Slovenia, Lithuania, Latvia, Estonia

GlobalServices

Started providing BPO service that supports our client's sales expansion that are tailored to the ever-growing Internet technology● Marketing Research / Analysis● Internet Advertising / Promotion● Smartphone / Website Design and Operation● Social Media● Omni-Channel / DMP Construction and Operation● E-Commerce Full Outsourcing● Field Service● Telemarketing

Established in June 1966 as a data entry BPO vendor

Deployment of Global / Off-shore BPO Services［Global Expansion］● North America ● Indonesia● China ● Vietnam● Korea ● Philippines● Thailand［Off-shore Development］● Human Resources / Accounting / Sales Back-Office● Orders / SCM● Home Design / Home Equipment Design / Society Infrastructure Design● Mechanical Design / Embedded Systems Development● Systems Development● Help Desk● Contact Center● Smartphone / Website Design and Operation● Telemarketing

Started providing BPO service that supports our client's cost reduction that are always in-line with the advancement of IT● Human Resources / Accounting / Sales Back-Office● Orders / SCM● Home Design / Home Equipment Design / Society Infrastructure Design● Mechanical Design / Embedded Systems Development / Design Back-Office● Systems Development / Operation● Help Desk / Cloud / Systems Implementation / IT Asset Management● Fulfillment● Contact Center

Social Network Era Smart Device, Omni-Channel

Internet Era Search, Portal, Marketplace

Client / Server Era SCM、ERP

The Invention of PC Office Automation

Mainframe Era On-line

Computer Processing Era Accounting and Payroll

Use area of IT / Internet technology in business

Improvement of information processing speed and Internet evolution

1966 1975 1995 2005 2010 2014

History of transcosmos

Our Perception of the Era

ResearchAnalysis

E-CommerceSite Development

and OperationWeb

PromotionCustomer

CareOrders

InventoryManagement

Fulfillment DeliveryArrangements

Sales Expansion Operational Efficiency

Client'sCompany Consumer

Era of Global E-Commerce

transcosmos BPO Centers: 129 locations

Japan: 44 locationsGlobal: 17 countries,

85 locations

Secured BPO Service

Expansion of BPO Service (Cost Reduction)

Expansion of BPO Service (Sales Expansion)

Expansion of BPO service (Global)

Global E-Commerce One-Stop Service

The fundamental concept of transcosmos’s business lies in uniting people and technology to offer

high-valued services.

“People” refers to the highly specialized human resources who can offer fine-tuned services, and

“Technology”, pertains to up-to-date technology in the world that can be an asset to our customers.

By combining “People and Technology”, transcosmos continues to polish the origin of our

establishment of creating the most optimal business process.

／ Origin of Our Buisiness

In order to secure excellence in our business operations, transcosmos responds to diverse global

markets and selects the optimal “People and Technology” for each market.

With our operation capabilities to realize speed, cost, and accuracy, our clients’ business process

become highly competitive, thus achieving a state of what we call “Operational Excellence.”

As a BPO vendor that promotes innovations, transcosmos optimizes our clients’ business process

and aim at this “Operational Excellence” as a philosophy for our service.

／ Service Philosophy

transcosmos continuously maintains “Operational Excellence” and strives for thorough cost

efficiency and service quality at the global level.

Through real time marketing fully utilizing the most advanced IT, we improve customer experience

and deliver excellent products and services that our clients offer to consumers world-wide.

With that in mind, our corporate message is “Your Global BPO Partner.”

／ Corporate Massage

As a Global BPO Vendor

Started providing Global E-Commerce One-Stop Service on a global scale that are fit to the expansionof the E-Commerce market[Services Provided to:]Japan, China, Korea, ASEAN and other AsiancountriesUS, UK, Germany, EU and other EuropeancountriesServices offered to 39 countries world wide

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What E-Commerce One-Stop Services are Offered by transcosmos?Based on the E-Commerce business strategies and brand strategies of client companies, we provide the various functions

required for E-Commerce business at One-Stop, including everything from E-Commerce Website construction and

operation to fulfillment (receipt of goods, picking, packing and shipping), customer care, Web promotions and analysis.

All functions are optimized by making use of comprehensive information, such as product inventory information, customer

information (CRM) and Website access information. We assist the “sales expansion” and “operational streamlining” of

client companies as an E-Commerce business partner with operations based on experience in the field.

Administrative operations, such as packaging and shipment of products, after receiving orders from consumers, etc.In general, they include order placement, inventory management, shipment operations, invoicing, and managementof client data.

ResearchAnalysis

E-Commerce SiteDevelopment and

OperationWeb

PromotionCustomer

Care

OrdersInventory

Management

DeliveryArrangementsFulfillment

Sales Expansion Operational Efficiency

E-Commerce One-Stop Services

What is Fulfillment?

SalesExpansion

OperationalEfficiency

Experience and Know-How of transcosmos×

Support in 39 Countries Worldwide

ASIA

NORTHAMERICA

EUROPE


One-Stop Services are provided not only in Japan, but also for corporate clients who want to expand E-Commerce business in Europe, the U.S., China and South Korea, where support is offered to expand the sales and streamline the operations of client companies

UK Germany France SpainItaly Netherlands Sweden DenmarkFinland Norway Switzerland PolandBelgium Austria Greece PortugalIreland Romania Hungary LuxembourgBulgaria Slovenia Lithuania LatviaEstonia

Japan China Korea Hong Kong Indonesia Thailand Malaysia Philippines Vietnam Singapore UAE Brunei

USA Canada

Global E-CommerceOne-Stop Services

It is Possible to Develop E-Commerce Business in Line with the Culture and Characteristicsof Target Markets Through Strong Partnerships in the United States, China and Korea.2

Korea

eBay , the largest E-Commerce

market in Korea

TMALL, the largest E-Commerce

market in China

China

FineEX, a Major E-Commerce Fulfillment and Logistics Company

Shopex, the largest E-Commerce Solution

Vendor in China

PFSweb, a Major US E-Commerce

Outsourcing Provider

USA / EUROPE

We Provide Support to Corporate Clients' Advancement to ASEAN Market by Partnering with Leaders of Various Fields from Fashion, Cosmetics, eBooks in the ASEAN Market.3

Thailand

ASEAN's eBook pioneer with more than 5.5 million members, "Ookbee"

Singapore

Cosmetics E-Commerce company expanding to 8 ASEAN countries,

"Luxola"

Indonesia

Indonesia's largest E-Commerce fashion Website carrying more than

500 brands, "Berrybenka.com"

Wealth of Experience in Providing Services4

70companiesJapan

60companiesUSA / EUROPE China

50companies

Experience and Know-How of transcosmos

TechnologyIntegrated E-Commerce Platform

Seamless Integration

Store Front System

Order Management System

Warehouse Management System

Call Tracking System

ProcessPeople

1

35,000persons

A large number of registeredprofessional staff with

experience and know-how

Business Process OutsourcingContact Center

Digital MarketingAnalytics

Maintaining a track record ofproviding services and abundant

experience for 48 years

Four Key Points of Service

0 50 4

UNQ, a distributor for Chinese Online

retailers

02

01

03

04

05

06

07

09

E-Commerce BusinessStrategy and Business Planning

Internet Promotion (Retention)

Order Acceptance, PaymentProcessing and Inquiry Response

Return ProcessingInquiriesAfter Purchase

Fulfillment (Receipt of Goods, Picking, Packing and Shipping)International Shipping / Warehouse Management

E-Commerce Website Construction

Fulfillment Formulation

Customer Care (Inquiry Contact Point)

Internet Promotion (Acquisition)

Improvement andStrategic Planning

Order

MerchandiseShipment

Receipt ofGoods

ConsumerDistributionCompany

* Partner business

08● Market and competitive research forbusiness plan formulation

● Designs a business scheme for brandstrategy, promotion strategy andE-Commerce business operations

● Based on the business plan and operationaldesign of the client company, constructs alogistics center, order management system and warehouse management system to receive and store merchandise from the corporate client

● Constructs an operation system for multi-channel support ofinventory confirmation, return inquiries and complaints fromconsumers, etc.

● Constructs a CRM system to support operations

● Based on the brand strategy of the client company,creates a promotion plan and carry out promotions aimed at the acquisition of new customers based on the plan

● Implements order acceptance and payment processing based on order information from consumers

● Responds to inquiries from consumers at the timeof the order

● Implements the receipt of goods, distributive processing, packing and shipping based on the shipping information

● Manages warehouse tasks with the system to ensure accuracy and improve operational efficiency

● Handles return inquiries and complaints from consumers

● Processes returned goods

● Performs integrated management of operations extending fromthe front E-Commerce system to the warehouse managementsystem, and accumulate customer information, merchandiseinformation, shipping information and inventory information

● Analyzes a variety of information to formulate and implementmeasures for retention from outbound through calls and theInternet, etc.

● Based on the brand strategy of the client company, constructs an E-Commerce merchandise purchase point through E-Commerce Website design and E-Commerce front system development

Consumer

Launch

Operations

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Service Flow

Store Front System

MarketingAutomation

System

Digital Apply

System

Warehouse Management

System


ProcessManagementSystem

Order Management

System

Integrated E-Com

merce Platform

MerchandiseMeasuring Area

Returned MerchandiseStorage Area

Merchandise Receiving Area

MerchandiseShipment

Receipt of Merchandise

Shipping Area Customer ExperienceBy analyzing customer voices and behaviors through CRM data, Web access logs, social media comments, etc. and improving quality of all consumer touch points in real-time by seamless operational collaborations within One-Stop Center, we can provide the best “Customer Experience” on behalf of our clients

Real-Time MarketingMarketing planning based on real-time analysis of data gathered at E-Commerce One-Stop Center, such as - order information, Web access logs, CRM data and inventory information; and real-time adjustments through shorter PDCA cycles of execution and optimization across multiple communication channels and customer touch points; will maximize the marketing effectiveness.

Operational ExcellenceAggregation of all E-Commerce related operational functions into One-Stop Center enables

seamless communication across our operations to improve “Operational Excellence”

We can better help our clients aiming to grow business and expand sales revenues in this

dynamically changing market with “Real-Time Marketing” execution - more efficient sales &

marketing and speedy operational improvements reflecting consumers’ view-points, thus

maximizing opportunity for our clients’ to provide the best “Customer Experience”

Advantages of the One-Stop Center


E-Commerce One-Stop Center

E-Commerce One-Stop Center ～All E-Commerce Related Operational Functions Centered at One Facility～

Research and Analysis Area

●　Our Analyst will design the retention and cross-sell / up-sell plans which are necessary to expand the client’s business through visualization of the issues and solutions

Web Promotion Area

●　Provides promotion planning through deep understanding of client’s products and brand strategy

●　Executes day-to-day acquisition and retention programs

●　Optimize order taking operations through our inventory management

Customer Care Area

●　Manage inquiries, complaints, inventory check and return requests from the customers through multi-channel contact points (e.g. phone, email, social media)

Photo Shooting Area

●　Product photos without lead time●　Flexible approach to show the product’s appeal

by utilizing live models and photo shoot with the Website design and concept in consideration

●　Design and develop E-Commerce site based on clients’ brand strategy

●　Day-to-day operation of updating product information and content

E-Commerce Site Developmentand Operation Area

Order Taking and InventoryManagement Area

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Receipt ofMerchandise

MerchandiseShipment

E-Commerce Fulfillment Center～From Merchandise Receipt to Picking, Shipping, Returns and Gif Wrapping～



E-Commerce Fulfillment Center

Advantages of the Fulfillment Center

It supports efficient warehouse business operations by seamlessly linking the order management and warehouse management systems, thereby enabling comprehensive “total optimization” of information, including merchandise inventory and inbound / outbound shipping information within the warehouse, E-Commerce Website access and campaign response.

The total operation area of PFSweb,Inc.in the U.S. including warehouses and distribution centers is

about 4.1 times the size of the Tokyo Dome!

Thorough Warehouse Security●　High-valued merchandise can be stored inside a locked security

fence within the warehouse center

Fulfillment Business Operations Based on the Brand Strategy of Client Companies●　Ensures high quality operation of warehouse business processes,

including receiving, sorting, storing, picking, packing and shipping based on operation results with leading brands

●　Responds flexibly to client company's brand requirements with value-added services for distribution processing (gift wrapping, enclosing message cards, etc.)

Order Management System / Warehouse Management System Links to the E-Commerce Platform ●　Warehouse management and order management systems are integrated to enable efficient operations

●　In addition to the standard system, customization to meet client company's requests are also possible

Merchandise Sorting and Storage Area


Returned MerchandiseStorage Area

Picking and Packing Area

Gift Processing Area

Shipping Area


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transcosmos eCommerce HUB is an integrated E-Commerce Platform that is filled with over 48 years of IT outsourcing operational excellence.Links in real-time by integrating all systems required for E-Commerce business.Moreover, by closely integrating logistics, payment, advertising and all other essential services, we can respond flexibly to our clients' diverse needs.

Key FeaturesCorrespondence to Consumption Tax Increase / Combine Shipment of Products / Automatic Setting of Salable Quantity / Order Status Management / Order Filtering / Multi Store Operation Management / Management of Reservation and Awaiting Shipments / Payment Management / Sales Inventory Control / Inventory Reservation / Return Products Data Management / Set Products Management / Reserved Products Management

Our Business Process Outsourcing Services ranked 1st place 3 years in a row for the Asian region. We applied that exceptional order management operation know-how to the system to realize efficiency and expedite operations.Moreover by integrating with both domestic and foreign E-Commerce mall systems, automation of inventory reservation and order data fetch becomes possible.

Order Management System

Reflected the Best Business Process Outsourcing Knowledge in Asia

Key FeaturesCustomer Management / Inquiry Management / Operator Administration / FAQ Management / Escalation Management / Campaign Information / Response Template Management

We adopted the best call tracking system that supports Asia's largest contact center operation, boasting 20,160 seats worldwide, and supporting 23 languages.We provide superior customer support regardless of the size of the E-Commerce website or business type or field.


Implemented the No.1 Contact Center System in Asia

Key FeaturesInventory Count Management / Shipment Management / Equipment Management / Order Administration / Stock Management / Single and Multiple Picking Duty / System Management of Multiple Distribution Companies / Integrated Delivery Slip / Report Generation for Various Operations / Multiple Warehouse Management / Location Management / Multiple Contractors Management / Warehouse Operation Management

Warehouse Management System that pursued efficiency and accuracy based on our abundant experience in our domestic and foreign operations.By linking with handy terminal system it becomes possible to understand the status of receipt and shipment of goods, inventory of multiple stores, location of the product within the warehouse, significantly reducing the time and cost required for inventory adjustment of multiple stores and reducing loss of sales opportunities.

Warehouse Management System

Realized a Strategic Inventory Management Based on Past Achievements

Key FeaturesProduct Search / Product Presentation / Orders / My Page / Content Display / Basic Information Setting / Product Management / Member Management / Email Subscription Management / Content Management / Inquiry Management / User Management / Periodical Purchases / Reserved Purchases / Payment System Integration

Developed a specialized E-Commerce component equipped with rich features by utilizing the know-how achieved from abundant experience of constructing over 1,200 websites total.In addition, marketing communication based on data can be achieved by integrating marketing automation engine.

Usability and Features Optimized for E-Commerce Come Standard

Store Front System

Integrated E-Commerce Platform

transcosmos eCommerce HUB

Integration of Omni-ChannelMarketing Engine

Integration of EmailMarketing Engine

Integration ofPayment System

Cooperation with Domestic and Foreign E-Commerce Malls

System Linkage with Domestic andForeign Distribution Companies

Japan PostYamato Transport


Key FeaturesCustomer Analysis / Product Analysis / Campaign Effect Verification / Report Viewing and Output / Scenario Setting / Schedule Management and Automation / Campaign Control / E-mail Template Preparation and Management / E-mail Delivery and Measuring the Results / Delivery List Consolidation / Log Collection, Output and Data Storage

In addition to the variety of analysis functions and campaign management function, mail delivery function and access log collection function have been installed. Through collaboration with the store-front system, client data can easily be accessed as well. transcosmos supports “speed” and “implementation” of retention marketing in PDCA cycle.

Optimization of Client Development Process byUtilizing Data and Systems

Marketing AutomationSystem

Key FeaturesElectronic Order Function (Entry Format) / Identity Verification Function / Data Forwarding Function / Order Information Search Function / Order Information Introduction Function

When placing an order at a store, the applicant could enter his/her data by hand directly onto a tablet device, which the information will then be seamlessly integrated into the system, resulting in an efficient data processing. The process from the order to product delivery is made more efficient, reducing the lead time. By promoting paperless processing, risks of losing personal data is reduced, and at the same time, cost reduction can be achieved due to termination of the traditional paper contracts.

Reduces the Lead Time Required for Order Processingto Product Shipment by Effectively Using Tablets

Digital Apply System

Key FeaturesProcess Management / Multi-Channel Coordination Function / Multi-System Coordination Function / Manager Monitoring Function

By managing the E-Commerce business flow over multi-channels uniformly, each step of the business is visualized for clear understanding of the progress. Business management workload which was complicated due to coordinated management by multiple departments has drastically lightened. In addition, since business condition can accurately be assessed immediately, high-quality results will become possible.

Visualizes Each Step of the Business Process inE-Commerce Business Flow to Understand the Progress

Process ManagementSystem

1 31 2

Consumer-based Marketing Plan

01

Data Analytics in Real-TimeMaximize marketing effectiveness by linking data, including customer, purchase, inventory information and Web browsing history, to perform data analytics for marketing plan preparation in real-time with shortened lead times

02

Design and Implementation of a Unified Marketing PlanFormulate marketing measures that are personalized for each target which run continuously with speedy operation and implementation at one center, rather than the marketing measures that have been implemented separately up until now

03

ClientAttributes

Web BrowsingHistory

CampaignResponse History

ContactHistory

Company A Company B

Client Company E-Commerce Site

CRMStarting Point

Company CFree of Charge

Liberalized

PurchaseHistory

Data Analytics

CRM Planning

WrappingOutbound E-mail Web On-demandPrinter

Internet Promotion

DM / Catalog SNS

Channel Control

自由リンクFree Link

MediaControl

E-Commerce One-Stop CenterKita-Kashiwa

E-Commerce Site Development and Operation Area

Customer Care Area

Photo Shooting Area

Order Taking and InventoryManagement Area

Research and Analysis Area

Web Promotion Area

Receipt ofMerchandise

Shipping Area


Returned Merchandise Storage Area


Merchandise Shipment


For Japanese Markets

●　With the transition to a free-of-charge and liberalized E-Commerce marketplace, a CRM strategy based on our own E-Commerce site is the most important issue

●　In an E-Commerce market moving to open data, maximize acquisition and retention optimized by multiple channels

E-Commerce One-Stop Services for the Japanese Market

Data Integration from Multiple ChannelsIn order to analyze the relationship between products and customers and to understand the rapidly changing consumer environment, accumulate useful mass data from multiple channels through an integrative system and to maximize the scope of application

Optimal Operation of theE-Commerce Marketplace

Existing Consumers

New ConsumersImprove customer experience based on a consumer-focused marketing strategy, which realizes an approach over a wide range of consumer touch points and fosters awareness of new value with an appeal for hospitality as well

Improved Customer Experience with a Consumer-Based Marketing Approach04


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China’s E-Commerce market exceeds ¥30 trillion, and still maintains a growth rate of 30%.Within the BtoC market, in addition to the mall launch type represented by the Alibaba Group’s TMALL (a method for companies to set up their own E-Commerce store in a mall), the wholesale type aimed at online retailers represented by JUMEI, Yihaodian (The Store) and JD.com (a method for companies to place goods with online retailers without opening a store) are increasing their presence as outlets are diversifying.transcosmos responds to this type of Chinese E-Commerce market and delivers client's excellent products to Chinese consumers.

transcosmos provides optimal operations for client companies based on its track record in providing services to 50 companies in China’s E-Commerce market. This includes capital and business alliances with major business operators having extensive experience in the Chinese E-Commerce market.

Advantages of Chinese Market E-Commerce One-Stop Services

4

2


Supports All E-Commerce Sales Channels

Chinese Market E-Commerce One-Stop Services of transcosmos

Launch onLeading

E-CommerceMalls

● Services Provided (E-Commerce One-Stop Services)

Other dominantE-Commerce malls

Other major ChineseE-Commerce retailers

Other cross-borderE-Commerce malls

Client’s ownE-CommerceWebsite

Sales on Client’s OwnE-Commerce Website

● Sales Channels

● Sales Channels

● Sales Channels

● Sales Channels

● Services Provided

Wholesale and sales promotionfor leading online retailers



Sales ThroughMajor Online

Retailers

Sales onClient’s OwnE-Commerce

Website

Cross-BorderE-Commerce

Sales

DigitalMarketing Fulfillment

Website OperationProduct Information

Management

Order and InventoryManagement

SystemCustomer Support

E-CommercePlatform

Launch on LeadingE-Commerce MallsSupport ranging from launch of stores to operations in dominantE-Commerce malls, including TMALL,China’s leading E-Commerce mall

Sales Through MajorOnline RetailersExecuting product wholesale and salespromotion planning for leading online retailers

Cross-BorderE-Commerce SalesCan also be utilized for test marketing such as fornew products in support of Chinese E-Commercein cross-border sales from Japan

Support ranging from construction to operation of an E-Commerce Website

Deliveryarrangements

E-CommercePlatform

DigitalMarketing Fulfillment


Management


System

CustomerSupport

Deliveryarrangements

The Largest E-Commerce Market in China

A Distributor for Chinese Online Retailers

A strategic partnership agreement was concluded with TMALL in December 2009.

Wholesale and sales promotions conducted for China's leading online retailers.The largest distribution business in China for E-Commerce specializing in Cosmetics and Personal Care.

As an outstanding E-Commerce outsourcer, transcosmos receives gold certification

in the apparel and baby category and silver certification in the bag and shoe category

from TMALL, China's largest E-Commerce malltranscosmos is the only company to receive a total

of three certifications.

An E-Commerce Solutions Vendor With a Track Record of 1.5 Million Implementations

E-Commerce Fulfillment and Logistics Company

Major Achievementsin China

Has earned a top class share of E-Commerce storefront systems, having a track record of nearly 1.5 million E-Commerce solution and system implementations in the developmentand sales of E-Commerce solutions and systems.

In addition to major Japanese brand companies, services are also provided for Western and Chinese brand companies. Enjoying numerous achievements focused on fields such as apparel, consumer products and toys.

An E-Commerce fulfillment and logistics company, boasting a delivery center with a totaloperation area of 113,000 m², which is able to deliver goods to E-Commerce users in almost all areas of mainland China. Handling a daily average of 40,000 orders / fulfillments /deliveries on behalf of clients, and up to 150,000 per day in peak periods. Retaining eight warehouse locations totaling 113,000 m² inside China (at the end of September 2014).

One of China’s Top 3 Digital Agencies

A digital agency that is developing Internet promotion services.Among the Top 3 in media buying (purchasing of ad spots) on major portal and video Websites in the Chinese market.

ChineseE-CommerceMarket Sales

Channels

ChineseE-CommerceMarket Sales

Channels

Chinese C

onsumers

Client C

ompany P

roducts


For the Chinese Market

For the Chinese Market

Customer SupportFulfillmentOrder and Inventory

Management System


Management

DigitalMarketing

E-CommercePlatform

DigitalMarketing


Management


SystemFulfillment Customer Support

Functions Necessary for E-Commerce are Provided at One-Stop 1

Strong Partnerships with Sales Channels (and Wholesaling to Channels)2

Sales Promotion Utilizing Advanced Digital Marketing3

Operational Collaboration with Companies Having Expertise in China’s E-Commerce Market4

1 6 1 7



For the U.S. and European Markets

E-Commerce One-Stop Services for the U.S. and European Market

In May of 2013 transcosmos formed a business alliance with PFSweb, Inc. , one of the leaders in Europe and the U.S. for providing E-Commerce One-Stop outsourcing services, thereby constructing a system that can offer even stronger support for the E-Commerce businesses of our client companies.

Service Features

Providing services to client companies including leading brands of the Fortune 500 and Global 1000 in the U.S. and Europe.Also boasting a large number of accomplishments focusing on areas such as apparel, health and beauty, consumer goods, food and everyday sundries.

Main achievementsin the U.S. and Europe

E-Commerce One-Stop Solutions Tailored to the Culture and Characteristics of Target MarketsIn overseas E-Commerce development, differences in culture and business practices require extensive time and effort, but by cooperating with PFSweb, Inc. as a leader, and other companies that have substantial experience and achievements in the local field, sales and operational efficiency can be expected to increase at an early stage.

Covering the U.S., Canada and All of Europe with Support in 7 LanguagesPFSweb, Inc. has 10 business centers around the world (USA, Canada, Belgium, Philippines), and including their contact center and fulfillment center, its total business operation area totals to approximately 4.1 times that of the Tokyo Dome.At their fulfillment center, they are able to handle everything from gift wrapping of high-valued items to the bundling of free samples and appropriate quality control (food management, temperature control, etc.).

● Standard adoption of SaaS-based

Demandware with a strong reputation in Europe and the U.S.

● Implementing development, construction and operation in accordance with the client company's systems

● Implementation and operation including effectiveness measurement of online advertising, mail marketing and Website analysis, etc.

● Collaboration with leading American technology partners with know-how in the U.S.

● Efficient operation can be realized by central managing complex digital assets, such as merchandise information and catalog photos

● Construction of an “Omni-Channel” system capable of comprehensive management ranging from construction of an order management system in the warehouse, to receipt of goods in stores, shipment from the stores and store inventory management

● Covering all of Europe and the U.S. with six distribution facilities in the U.S.

(Tennessee, Mississippi) and Belgium● Handles everything

from merchandise receiving to picking, shipping, return processing, gift wrapping and enclosing message cards

● Support via e-mail and chat are also possible

● Flexible response to peak periods when E-Commerce orders increase rapidly, such as Christmas shopping season

● Support in 7 languages (English, French, German, Italian, Spanish, Portuguese, Dutch)

E-Commerce Platform

Website OperationMerchandise Information Management

Order and Inventory Management System FulfillmentDigital

Marketing Customer Care

1 8


For the Korean Market


For the ASEAN Markets

For the Korean Market

Advantages of Providing Servicesrooted in the Local Korean Environment●　We constructed a system for enhancement of E-Commerce One-Stop services by acquiring Interpark CS, where they have expanded

contact center business of the major Korean online shopping mall "Interpark”.

●　We started an overseas export support business in cooperation with Korea’s largest online shopping mall “Gmarket (eBay group)”

transcosmos Korea Inaugurates the "Cecile Online Shop" E-Commerce Site for the Korean Market

●　transcosmos Korea will handle general business operations for the "Cecile Online Shop" at One-Stop, ranging from the construction and operation of this E-Commerce site to functions such as marketing to attract customers, customer support and order acceptance at contact centers, and fulfillment operations including purchasing, inventory control and delivery.

●　The "Cecile Online Shop" is aiming for sales of 10 billion won (about 900 million yen) three years from now in fiscal year 2016.

Dinos Cecile Co., Ltd. PC http://www.cecileonline.kr/Mobile http://m.cecileonline.kr

[Cecile Online Shop]Consumer

Consumer

Operations

Launch

E-Commerce Website

Construction

Internet Promotion

Customer Care Fulfillment

MerchandiseShipment

*Distribution Company

Capital and business alliance with "Luxola," a cosmetics E-Commerce website deployed in eight countries, including Singapore, Indonesia, Malaysia, Thailand, Philippines, UAE, Brunei and Hong Kong

Business partnership with Indonesia's largest E-Commerce fashion Website carrying more than 500 brands, "Berrybenka.com"

Successfully acquires over 10,000 new embers each day.Business partnership with ASEAN's eBook ioneerwith more than 5.5 million members, "Ookbee"

Indonesia

Thailand

Singapore

UAEUAE

SINGAPORESINGAPOREMALAYSIAMALAYSIA

PHILIPPINESPHILIPPINES

BRUNEIBRUNEI

INDONESIAINDONESIA

HONG KONGHONG KONG

THAILANDTHAILAND

Accelerating E-Commerce One-Stop Service in the ASEAN MarketWe provide support to corporate clients' advancement to ASEAN market by partnering with leaders of various fields from fashion, cosmetics,eBooks in the ASEAN market.

Case Study

1 9

2014.12-01

*１ Subcontractors / Associated *2 The same location *3 Sales branches

KOREA

Soul (2 locations)Pusan *１

USA

New York (State of New York) *3New York (State of New York) *１Seattle (State of Washington) *１

Chicago (State of Illinois) *１

Philadelphia (Commonwealth of Pennsylvania) *１

St. Louis (State of Missouri) *１

San Francisco (State of California) *１

San Diego (State of California) *１

Silicon Valley(Business Development / State of California)Minneapolis (State of Minnesota) *１

Jakarta Center (Indonesia) *2

Web Production Center

Ho Chi Minh Center (Vietnam) *１

Web System Development Center

EUROPE・SOUTH / SOUTHEAST ASIA

Paris (France) *１

Beograd (Serbia) *１

Manila (Philippines) Kuala Lumpur (Malaysia) *3 Singapore (Singapore)Singapore (Singapore) *１ Bangalore (India) *１

transcosmos global service network73 sites (17 countries)

Systems Development Center

CHINA

Shenyang CenterTianjin CenterSuzhou CenterGuangzhou CenterShenzhen Center

E-Commerce Fulfillment Center

CHINA

Tianjin Center *１

Shanghai Center (2 locations) *１Wujiang Center *１

Chengdu Center *１

Guangzhou Center (3 locations) *１

UK BELGIUM

FRANCE

Bletchley

ParisLondon

Budapest

Munich

Debrecen

Liege

Beograd

HUNGARYGERMANY

SINGAPORE

INDIA

SERBIA

VIETNAM

INDONESIA

CHINA

KOREAJAPAN

PHILIPPINES

DalianBeijing

TianjinBenxiDaqingShenyang

Seoul

SeongnamQingdao

Guangzhou

Suzhou

ShanghaiChengdu Pusan Shibuya

ManilaShenzhen

SingaporeJakarta

Hanoi

THAILANDBangkok

Ho Chi Minh

USA

CANADA

New York

Los AngelesSan Diego

Grapevine DallasAllenSouthaven

Philadelphia

OntarioChicago

MemphisSt. Louis

Silicon ValleySan Francisco

Main Office / 3-25-18, Shibuya, Shibuya-ku, Tokyo 150-8530 JapanOsaka Head Office / Meiji Yasuda Life Osaka Umeda Bldg. 3-3-20 Umeda, Kita-ku, Osaka-shi, Osaka, 530-0001 Japan

TEL.81-3-4363-1111TEL.81-6-6457-1600www.trans-cosmos.co.jp

0120-120-364 9:00～18:00 (Except Sat, Sun)

* We provide a multitude of various other services. If you have any questions or comments, please feel free to contact us at any time.* For details on service pricing, please contact any of our sales representatives. * transcosmos is a trademark or registered trademark used by transcosmos inc. as well as in other countries.* In addition, the company names and products services listed in this brochure is trademark or registered trademark of each compnay.

For Inquiries on Services

transcosmos inc.

transcosmos is a "Privacy Mark"

certified company

E-Commerce One-Stop Center

NORTH AMERICA

Ontario Center *１

Allen (State of Texas) *１ *３

Memphis Center (State of Tennessee) *１

Southaven Center(2 locations / State of Mississippi) *１

Grapevine Center (State of Texas) *１

Dallas Center (State of Texas) *１

EUROPE / ASEAN

London (UK) *１ *3

Munich (Germany) *１ *3

Liege Center (2 locations / Belgium) *１

Manila Center (Philippines) *１

CHINA

Shanghai Center 1

Seattle Minneapolis

WujiangBangalore

MALAYSIAKuala Lumpur

CHINA

Beijing *１

Shanghai (2 locations)Guangzhou *１

Shenzhen *１

Digital Marketing

Contact Center

CHINA

Beijing CenterShanghai Center 2

KOREA

Jongro CenterNonhyun CenterGuro CenterGuro CS CenterKwanak CRM CenterKwanak Financial CenterJamsil CenterPusan CenterSongnam Center (Direct Mail)

USA

Los Angeles Center (State of California)

EUROPE / ASEAN

Budapest Center (Hungary) *１

Debrecen Center (Hungary) *１

Bletchley Center (UK) *１

Jakarta Center (Indonesia) *2Bangkok Center (Thailand) *2Hanoi Center (Vietnam) *2Manila Center (Philippines) *１

Manila Center (Philippines) *2

JAPAN

Shibuya Center

providing the functions required for e-commerce … e-commerce one-stop services providing the...

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