Author: Anja Klüveranja@prospect.eu

4 Bath Street, Studio 4London EC1V 9DXT: +44 (0)20 7490 1196F: +44 (0)20 7608 0946www.prospect.eu

PROSPECT

Anja Klüver, Founderanja@prospect.eu

4 Bath Street, Studio 4London EC1V 9DXT: +44 (0)20 7490 1196F: +44 (0)20 7608 0946www.prospect.eu

GREAT BUSINESSES ARE BUILT ON VALUABLE SERVICE EXPERIENCES. WE DESIGN THOSE EXPERIENCES.

We create innovative, future-ready digital experiences that connect people to services across all digital touch points.

Prospect can help you achieve your business ambitions. Give us a ring. Or just drop by!

4 Bath Street, London, EC1V 9DX, UK | +44 20 7490 1196 | growth@prospect.eu | www.prospect.eu

Business innovation. By design./ Happier customers. / Engaged employees. / Business growth. / Transformative change.

DIGITAL SERVICE EXPERIENCES

Dimension Data: Service Design: 8 disparate systems pulled into 1 unified client portal. Customer centric business transformation.DBA Effectiveness Award.

Nokia: Device Intelligence Portal increased business analysts’ productivity to influence product innovation.

bmi: Digital strategy, airline site and mobile APP

BETTER THE EXISTING WORLDWe evaluate and optimise existing experiences to unlock and deliver measurable service and product impacts. We gain deep understanding into the entire service performance. To unearth unmet needs and innovation opportunities.

/ User Insights & Market Research/ Trend & Technology analysis / Experience Assessment/ Customer Journey Analysis

ENVISION NEW EXPERIENCESWe envision and design new digital products and service propositions and validate success before going to market.

Transforming opportunities into digital experiences that delight customers. Tools that empower organisations.

/ Experience Vision & Strategy/ Experience Roadmaps/ Digital Strategy/ Service Blueprints

BUILD REAL THINGS AND EMPOWER CHANGE We facilitate a ‘bring to life’ strategy to accelerate market launch, allied with your business goals, tested for value. With everything your team needs to make them operational. Empowering human centric business transformation. / Experience Design/ Experience Prototypes & Testing/ Technical Specification & Build/ Tools Transfer & Training

515% Growth in revenue

77% Increase in productivity

20% Increase in conversions

307% Growth in clients

Abercrombie & Kent: Sanctuary Retreats digital service strategy

238% Increase in revenue

192% Increase in enquiries

Selected impacts

“Our ability to take our maintenance base and extend into support and then also

further differentiate into where we optimise for our clients is so clear. We wrap that

great value into an unbelievable client user interface. Our new Manage Centre is

amazing and we have a real winner in the market!”

Brett Dawson, CEO 2004-2016, Dimension Data

“Manage Centre was designed as a window into our clients’ technology

environments. But it has equally become a window into the way we design, develop,

and deliver services as a company. It’s shifted our focus from technology-centric to

client-centric design and has directly influenced the way we develop new services.

We now see more relevant solutions being developed in a significantly reduced

time-to-market.“

Sean Greaves, Service Design Director, Dimension Data

“Prospect have been an absolutely essential part of our team from Day 1.

They have been innovative, practical, flexible, responsible, focused, down-to-earth

and visionary. We have developed a deep respect for Prospect’s ability to help us

through change.”

Graham Honeywill, Head of Online Marketing, Nokia Siemens Networks

3

Selected client list

Why our clients value what we do

We give you results that count. We’re utterly driven to find the experience design innovations that will unlock new value for our clients. We delve deep into your customers and stakeholders’ needs and combine these insights with emerging technologies and fresh thinking to create digital customer experiences that set new standards, impress existing customers, attract new ones.

We’ll unlock your service potential.We believe every business is a service. We look at your service in its totality. Your customers. Your operations. Your entire service offering. Then we mix hard commercial reality, people-focused insights and fresh thinking to deliver solutions that are genuinely valuable.

We’ll resolve your business pain points. We’re experts at interrogating the complete customer journey to root out disconnected touchpoints, missed conversions, wasted costs and other service pitfalls. We gain a deep understanding of customers’ desires, your business goals, your entire service performance. To unearth unmet needs and innovation opportunities.

We’ll envision new experiences. And make success inevitable. Experience Designs helps you stay relevant by setting a new experience standard. It allows you to improve any part of your service that isn’t keeping up or create entirely new experiences to delight your customers and employees and boost your brand.

“When we wanted to create a totally new website, we looked at nine different agencies. Prospect were the only one that really understood what we needed to do as a business. With their experience in travel, Prospect were able to combine great design with an in-depth understanding of what really mattered to customers.”Nick Mercer, Commercial Director, Eurostar

“Prospect has made our site award-winning. We have increased conversions by 20%. We simply could not have done it without the design expertise and drive that Prospect has brought to bmi.”Tamarah Khatib, Head of Online,

bmi airlines

“Prospect used powerful service design tools and co-creative ideation workshops to ensure that we did not embark on any project without careful consideration of success factors.”Andy J Beale, Senior New Retail Systems

Manager, Tesco PLC

Prospect can help you achieve your business ambitions. Give us a ring. Or just drop by!

4 Bath Street, London, EC1V 9DX, UK | +44 20 7490 1196 | growth@prospect.eu | www.prospect.eu

4Prospect can help you achieve your business ambitions. Give us a ring. Or just drop by!

4 Bath Street, London, EC1V 9DX, UK | +44 20 7490 1196 | growth@prospect.eu | www.prospect.eu