proposal pelatihan costumer servise excellence
DESCRIPTION
Proposal Pelatihan Costumer Servise Excellence, Proposal Pelatihan layanan prima, Proposal training Costumer Servise Excellence, Pelatihan Costumer Servise Excellence, Training Costumer Servise Excellence, Costumer Servise Excellence Training hubungi kami BF Institute training center | Training Semarang dotcom 085640262068 | [email protected]TRANSCRIPT
PROPOSAL
COSTUMER SERVICE EXCELLENCE
INHOUSE TRAINING
Service Excellence in Action
To give real service you must add something which cannot be bought or measured with money, and that is sincerity
and integrity.
Donald A. Adams
Benefits :
• Peserta mampu menerapkan prinsip-prinsip penting dari layanan
pelanggan
• Peserta mampu mengembangkan soliditas di internal perusahaan untuk
pelayanan berkualitas.
• Peserta mampu menjadi pribadi yang profesional dalam merespon
tuntutan dan permintaan customer, serta cerdas dalam menjaga
hubungan baik dengannya.
• Peserta mampu menata kepribadian dalam wujud bahasa tubuh, kata-
kata, nada suara, tampilan jati diri yang praktis untuk pelayanan terbaik.
Topics : Complete Scenario
Serving With Hearth
Pembentukan karakter pelayanan yang totalitas dan sepenuh hati
1. Excellent Soft Skills :
Service Excellence Awareness.
• Serving Teknik :– Knowledge
– Skills
– Interpersonal Communications Skills
– Telephone Technique and Courtesy
– Attitude
– Emotional Intelligence (EQ) for service excellence
2. Excellent Hard Skills :
• Handling complaint
Participants
In- house Training
dapat diselenggarakan
jika jumlah peserta min 30 orang
Method
Experiential Learning
Penyampaian materi diberikan dengan metode pengalaman
“Aha” Experiences
Penyampaian materi untuk menciptakan persepsi baru yang dapat merubah mindset dan pemahaman peserta
Group Activity
Diskusi, Menggunakan system role play, studi kasus
Games dan Simulasi serta Refleksi Diri
Duration and Location
2 x 8 hours – Complete Scenario
8 hours – Full day Scenario
6 hours – A Half day Scenario
Bertempat di :
Meeting Room Hotel *3 di Kota Semarang
Price
Complete :IDR 1080k per participant
A full day: IDR 720k per participant
A half day : IDR 450k per participant
3 scenario :
ScenarioHalf day Fullday Complete
price per participant450k 720k 1080k
duration6 hours 8 hours 2 x 8 hours
Topic
Choose One Below Complete (All Topics)
Service Excellence Soft Skill Part I Service Excellence Soft Skill
Serving With Hearth Serving With Hearth Serving With Hearth
Service Excellence Awareness Serving Technique 1 Service Excellence Awareness
Handling Complaint
Serving Technique 1 Serving Technique 1
Interpesonal Communication Skills Part II Interpesonal Communication Skills
Telephone Technique and Courtesy Service Excellence Awareness Telephone Technique and Courtesy
Serving Technique 2
Serving Technique 2 Handling Complaint Serving Technique 2
Winning Attitude Winning Attitude
EQ for Service Excellent EQ for Service Excellent
Handling Complaint Handling Complaint
Discussion Discussion
Role Play Role Play
Facilities :
Complete Scenario : 2 x (2 Coffee break + Lunch)
Full day Scenario : 2 Coffee break + Lunch
A Half day Scenario : 1 Coffee break + Lunch
AC meeting room at *3 hotel, workbook, ballpoint, block note, certificate, gifts (Souvenir)
BF INSTITUTE - YOUR SUCCESS SOLUTIONhttp://www.trainingsemarang.com
Percayakan kebutuhan Pelatihan / Training
pada lembaga atau perusahaan anda kepada kami,
BF Institute - Your Success Solution.
Kami adalah Lembaga Pendidikan / Training Center yang berfokus pada peningkatan kualitasSDM melalui Pelatihan, Seminar dan Workshop, dengan topik mulai dari Motivasi hinggaOutbond, disertai dengan Games yang inspiratif, salah satunya adalah Jalan Di Atas Api
(Firewalk).
Untuk Detail dan Proposal email kami di : [email protected]
atau Hubungi kami +6285640262068
Program Lain klik Proposal Program BF Institute atau Proposal Outbound