PT Link NetDataComm Services2013

Company ProfilePT Link Net is a subsidiary company of First Media Group (PT First Media Tbk) the largest Multimedia operator in Indonesia engaged in the operation of a fiber network and broadband communication system. Link Net is the leading distribution of broadband Internet (Broadband Internet), cable TV (CATV) and high-speed data communications in Indonesia.

Link Net is the dominant cable operator with more than 70% market share of total CATV subscribers (corresponding to about 28% market share of total pay-TV subscribers) and more than 45% market share of cable modem broadband internet subscriber (corresponding to about 15% market share of total broadband internet subscribers) in the country.PT Link Net

Triple Play ConnectivityLink Net provide Triple Play connectivity provider with a full suite of digital broadband based product offerings, comprise of :

Always on, unlimited high speed internet access services (under the brand Fast Net).Digital cable TV (under the brand Home cable).High speed, high capacity data communication solution for business and commercial application (under the brand DataComm) - that capitalize on Link Nets advanced network and broadband capabilities.FastNetHomeCableDataCommPT Link Net

DataComm ServicesPT Link Net

DataCommLink Nets extensive Metro Ethernet network in and around the Greater Metropolitan Jakarta Area, traversing all major central business districts, has made Link Net the leading provider of total communication solutions for high-speed data transfer and intranet applications for corporations throughout the area, supported by approximately 3,800 kilometers of fiber optic cable. PT Link NetThis services is also supported by the latest intelligent network technology known as Multiprotocol Label Switching (MPLS) that is able to deliver a broad range of service with guaranteed quality over each fiber optic leased lined. These services range from Disaster Recovery Centre, Storage Area Network Services, Peering Services, Inter-Branch Connection Services, Video Streaming and many more. Through DataComm, Link Net is a partner for that link business to business, business to customer, business to academia, business to government and vica-versa.

Link Net DataComm Network serve a total 400 Corporate Subscriber through 710 links in the greater Metropolitan Jakarta area. With this advance Network, Link Net has been trusted as the sole service provider of the Jakarta Automated Remote Trading (JATS-RT) for Indonesia Stock Exchange and the Exchange Member.

Network AdvantageLink Net owns and operates a a technologically-advanced two-way 870 Mhz Hybrid-Coaxial (HFC) cable network in Jakarta, Bali and Surabaya. The architecture and reach of Link Nets network infrastructure positions it to play a leading role in the delivery of broadband services in major metropolitan Jakarta.

PT Link Net main business operations consist primarily of delivering Broadband Internet accesses with high speed data services to subscribers and CATV programming through this network.PT Link Net

PT Link Net

Head End3Hubs6Homes Passed506,137Coaxial Cable4,877 kmFiber Optic Cable3,996 km

Link Net Internet service using BGP Routing through the Global Internet with Best-Path route and shortest path techniques. Link Net offer not only bandwidth capacity but also best experience internet service. We are continuing evaluate out Internet service experience day to day.PT Link Net currently is one of the Biggest ISP in Indonesia 17 Giga bits per second (Gbps) bandwidth capacity from 2 prominent upstream providers to the 1st Tier ISP.

The network system is designed to handle the Internet bandwidth capacity up to 40 Gbps and over 500,000 subscribers of cable modem and corporate customer it operates 24 hours with high network reliability.a

PT Link Net

Link Net Network.Multiple Up Stream Providers (Indosat and Matrix Cable System) to access 1st Tier ISP with 17 Gbps full local loop protection.Massive connection (10 Gbps ) OpenIXP (Indonesia Internet Exchange / IIX) with local loop protection.Provide End-to-end Fiber Optic Transmission to the customer. Link Net Network Routing.Use BGP Routing Protocol for Internet Connection.User flexibility to implement static or dynamic routing (OSPF) protocol.Use the next-generation intelligent network which is known as MPLS (Multiprotocol Label Switching) that deliver a wide variety of advanced value added services over a single infrastructure.Link Net Core Network.Use MPLS QoS Network to deliver End to End Quality of Service on IP Backbone.Use MPLS Traffic Engineering (TE) to have Network High Availability and Traffic Capacity.Use most advanced network equipment from Cisco Network and design by Cisco Advanced Service.

PT Link Net

International Traffic from upstrem providersLocal Bandwidth (Open IXP)Bandwidth UtilizationPT Link Net

PT Link NetHigh Dedicated Internet Access :

Total 10 Mbps High speed Dedicated Internet Access (HDIPA) with 1:1 ratio, Symmetrical Upstream / Downstream.Up to 10 Mbps Open IXP (Indonesia local Internet Exchange / IIX) to each location.Dedicated fiber optic leased line connection 10 Mbps (Fast Ethernet).Fiber Optic converter to RJ-45 port.Bandwidth Utilization report (MRTG Provided).Free 8 Static IP Address or by request with no additional charge.Customer will be able to have benefit of bandwidth-on-demand feature.DataComm Services PackageLeased Line Services :

Starting from 10 Mbps up to Gigabits leased line connection between two sites or more, with 1:1 ratio, Symmetrical Upstream / Downstream.Dedicated fiber optic leased line connection with Metro Ethernet Protocol Fiber Optic converter to RJ-45 port.Bandwidth Utilization report (MRTG provided).Customer will be able to have benefit of bandwidth-on-demand feature.

PT Link NetPricing PackagePricing

DESCRIPTIONInternational BandwidthLocal BandwidthMonthly Fee Amount (IDR)Installation Fee (One time)5.000.0001 Mbps10 Mbps5.000.0002 Mbps10 Mbps8.000.0003 Mbps10 Mbps10.000.0004 Mbps10 Mbps11.000.0005 Mbps10 Mbps14.000.0006 Mbps20 Mbps16.000.0007 Mbps20 Mbps18.000.0008 Mbps30 Mbps20.000.0009 Mbps30 Mbps21.000.00010 Mbps100 Mbps22.000.000

Leased Line ServicesStarting from 10Mbps up to Gigabits leased line connection between two sites or more, with 1:1 ratio, Symmetrical Upstream / Downstream.Dedicated fiber optic leased line connection with Metro Ethernet Protocol Fiber Optic converter to RJ-45 port.Bandwidth Utilization report (MRTG provided).Customer will be able to have benefit of bandwidth-on-demand feature.

PT Link Net

PT Link NetPricing PackagePricingPricing

DESCRIPTIONPortLocal BandwidthMonthly Fee Amount (IDR)Installation Fee (One time)5.000.000Dedicated10 Mbps8.000.000Dedicated100 Mbps30.000.000Dedicated1 Gbps100.000.000DedicatedOther SolutionPlease Call

Client ListFinancialBursa Efek JakartaBIIPT. Orix IndonesiaTri Megah SecuritasRelianceBNI SecuritasCapitalGovermentDiskominfomasBPKDepartemen PerindustrianBadan Intelejen NegaraKantor Walikota Jakarta ( Utara, Selatan, Barat, dan Pusat )Perum PerumnasPT. Antam TbkSchoolJakarta International School ( JIS )Universitas Pelita HarapanUniversitas Mercu BuanaSekolah Pelita HarapanUniversitas Kristen Krida WacanaInti CollegeUniv. Budi LuhurUniv. YarsiGlobal International SchoolSekolah Pembangunan JayaAIS International SchollLASALLE ColloageLyche International School

HotelJw Marriot JakartaRitz Carlton JakartaMayflower JakartaThe AscottAryaduta KarawaciThe Sultan HotelHotel Grand CempakaHotel Mulia SenayanHotel Glodok Mangga DuaHotel LumireHotel All SeasonHotel Oria Wahid HasyimHotel D Prima Multi NasionalUnileverWPPLIFUNGALLIANSOtherKASKUSPT. Media Televisi IndonesiaKompas GroupPT Link Net

Service Level AgreementPT Link Net

Standard Monthly SLA applied 99,5 %

Service Availability (%) = {100 - (Total Unavailable Time in minutes in a month) x 100} (Number of days in a month x 24 x 60)Service Availability Level : 99,5%

Penalty / Minute (Y) : monthly subscription fee / (30Days*24Hours*60Minutes)

Actual Performance Level : X% (if less than 99,5%)

Downtime (in minutes) : (99,5 X)% * (30Days*24Hours*60Minutes)

Restitutions (in Rupiah) : Downtime * Y

Support &MaintenancePT Link NetSUPPORT AND MAINTENANCE7 x 24 hour network operation center (NOC).7 x 24 hour technical support team and fiber optic network maintenance and support team.Maintenance Notification will be inform to customer 7 days before.Provide Bandwidth Monitoring.Standard Operation Procedure for complain handling as follows :Response time : Maximum 1 hour for any network disruptionResolution time :Internet Problem and hardware failure maximum 4 hoursFiber Optic Cable failure maximum 6 hours.

PT Link NetNOC(Network Operation Center) Room

Escalation ChartPT Link Net

Level 1st (FIRST)Level 2nd (SECOND) after 2 HoursDescriptionCorporate Help deskTechnical Support & EngineeringUnitCorporate Client SupportCorporate Data MaintenanceContact+6221-5278811 ext 2485 and 2490+6221-8179905212(24/7)+62 21 - 5278811 ext 2486, 2487 and 2490+62 818693957 (24/7)E-MailCorporate.helpdesk@linknet.co.idVirna.astriyani@linknet.co.idVirna.demplon@gmail.comCorporate.helpdesk@linknet.co.idVirna.astriyani@linknet.co.idVirna.demplon@gmail.com

Level 3rd (THIRD) AFTER 3 HoursLevel 4th (FOURTH) AFTER 4 HoursDescriptionOperational Managerial SupportDirector LevelUnitOperation SupportTechnical DirectorContact+62 21 5278811 ext 2501+62 21 5278811 ext 3106 and 2106

Terms & ConditionTERMS AND CONDITIONSAll prices are subject applicable taxes (VAT 10%).

Entry / permit to the building, grounding, electricity and UPS are Customer responsibilities.

User Interface : RJ-45 Port.

Delivery time : 45 days after the Purchase Order (PO) and payment is received and all permits are acquired.

Minimum contract period 24 months.

This quotation is valid for 1 month.

PT Link Net

Contact PersonFor further enquiry Please contact :

Virna AstriyaniAccount ManagerCorporate Sales DivisionDirect Sales Dept

PT Link NetAddress : Gd. Berita Satu Plaza 5th Fl. Suite 501 Jl. Jend. Gatot Subroto Kav. 35-36 Jakarta 12950, Indonesia.Website: www.linknet.co.id Office Phone: +62 21 - 527-88-11 Ext 2555Fax Phone : +62 21 527-88-33Cell Phone: +62 857-143-11-398 / 0816-1489167E-mail: virna.astriyani@linknet.co.id: virna.demplon@gmail.comPT Link Net