CARMEN RIVERA

266 Shaw Dr ● Acworth, GA 30102 ● Cell: 773-510-1551 ● riverariveracarmenl@yahoo.com

PROPERTY MANAGER POSITION

Results-oriented Professional with Over 7 Years of Experience as Property Manager

Exceptional Performance in Managing Distressed Assets and Rehab Units

Passion for Providing Exceptional Customer Service

Thoughtful, Assertive Decision Maker, Capable of Leading in Chaotic Situations

Self-motivator Capable of Building, Motivating and Inspire a Team to Accomplish Company Goals

AREAS OF STRENGTH Advanced organizational skills

Ability to visually inspect units, grounds, and other aspects of the community to determine that standards are met

Ability to sell products and services to potential customers

Knowledge of expense control and financial management

Excellent Communications & Interpersonal Skills, both verbal and written

Knowledge of apartment management laws and regulations, federal, state, and local

Fully Bilingual (English/Spanish)

Ability to handle multiple tasks and prioritize duties and responsibilities

Computer Skills: Yardi/Voyager & Enterprise, OneSite/RealPage, MRI, AvidExchange (e-procurement), Lotus

Notes, SAP, OMNI G5, Publisher, MS Office (Word, Excel, PowerPoint, Outlook), and Internet Research

CAREER PROGRESSION

First Communities Management, Atlanta, GA April 2013 – Present 206 Multi-Family Townhomes and Apartment Homes, plus 2-Commercial Units On-Site

Property Manager Successfully oversee personnel, marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, capital improvements, administration, reporting, community and employee safety, as well as compliance with applicable local, state, and federal regulations. Establish and monitor the property budget. Ensure timely and accurate completion of property monthly & weekly reports. Perform regular property inspections to assure property appearance, apartments and common areas were in show-ready conditions at all times and to determine necessity of any maintenance repairs. Ensure a sufficient flow of revenue by leasing a high percentage of apartment units at the optimum rates while maintaining each apartment unit and the property grounds at a functional and high aesthetic level and controlling expenses. Resolve resident issues. Highlights

Successfully grew occupancy in less than a year to 96% from a distressed property that was maintenance neglected and suffered from high crime rate in Buckhead upon takeover.

Improved relationship between mostly Spanish population and Management by translating all communications to residents and bringing properly trained bilingual staff.

Hire and trained staff on proper leasing techniques, marketing, building trades, and customer service.

Started Resident programs and events that significantly increased the number of lease renewals and resident satisfaction.

Drastically improved rent collection and maintain less than 0.5% delinquency on a monthly basis.

Manage adjustments to lease expiration calendar so that exposure was balanced throughout the year. Administer and approve rental applications, lease agreements, and resident files according to Company Policies.

Work directly with vendors to ensure timeline completion of units being rehabbed and monitor quality control. Successfully reduced operating expenses through effective personnel changes, purchasing power, enhanced management of replacement items, and significantly cut utility usage and expenses

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Varian Medical Systems, Marietta, GA April 2011 – April 2013 Field Service Support & Billing Specialist Process daily Field Service Reports (FSRs); review and approve. Work with Field Engineers and District Managers to reconcile, resolve conflicts, correct errors and audit incomplete FSRs. Ensure accuracy of PMIs dates in SAP. Run operational performance reports from SAP on a weekly basis for management review. Handle Resource Related Billing (RRBs). Review and prepare for invoicing. Handle billing related questions and research for payment status. Partake in all training that will provide sufficient product knowledge to communicate effectively with customers on most routine matters. Highlights

Additional responsibilities added to process the RRBs for the entire Northern Region after two months of employment

Process and expedite inquiries from various departments such as Accounting, District Managers, internal and external customers

Effectively decrease the number of aged FSR reports over 10 days by the end of each quarter

Assist in covering other Districts while some FOAs are out on District Meetings and/or out sick or vacations

Successfully interact with other departments and learned their business module – Contracts and OMNI software

Fifth Street Management Co., Atlanta, GA October 2008 – August 2010 368 units/1,214 beds – 412,035 sq ft – Student Housing

Property and Office Manager/Administrator Led day-to-day operations of buildings and grounds; supervised large staff group and indirectly managed 30 on-site vendors (security officers, cleaning crew and shuttle bus drivers). Hired and trained staff on proper leasing techniques and customer service. Administered and approved rental applications, lease agreements, and resident files according to Company Policies. Prepared monthly financial reports in a timely fashion. Performed regular property inspections to assure property appearance, apartments and common areas were in show-ready conditions at all times and to determine necessity of any maintenance repairs.

Highlights

Established resident-focused relationship programs, which significantly increased the number of lease renewals and resident satisfaction.

Oversaw and actively participated in an aggressive marketing and leasing program that increased traffic, occupancy rate and property income.

Successfully managed $2 million annual budget and exceeded budget expectations by increasing revenues from $70,000 to $366,000.

Reduced operating costs by implementing new programs to control maintenance and office related expenses and significantly cut utility usage and expenses.

JPI Partners, LLC, Smyrna, GA February 2008 to October 2008 1,700 apartment homes – Multi-family Conventional

Leasing Agent/Administrator Successfully marketed property and increased rental activity. Qualified prospects and toured property. Prepared lease documentations and move-in paperwork. Entered data into system (OneSite/RealPage). Explained lease agreements to clients. Prepared service requests and closely followed up to ensure resident satisfaction. Performed regular property/unit inspections to assure property appearance, apartments and common areas were in show-ready conditions at all times.

Highlights

Leasing Top Producer – Company’s East Coast – with most traffic and leases

Translated/Spanish major marketing materials. Represented company in several housing events

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EDUCATION & TRAINING

Associate of Arts: Business Administration, AIU, Hoffman States, IL, 2005

Property Management Certifications National Center for Housing Management (NCHM), 2005 - 2007

Certified Occupancy Specialist (COS)

Management & Occupancy Review Specialist (MORS) Property Management Courses

Grace Hill Inc, 2008 - 2010

Customer Service

Resident Retention

Leasing for a Living

Fair Housing

Conflict Resolution

Preventing Sexual Harassment

National Center for Housing Management (NCHM), 2005 - 2007

HUD Handbook 4350.3 Change 2 Update

Institute of Real Estate Management (IREM), 2003 – 2006

Effective Communication

Get Bids for Your Budget Planning

Outrageous Outreach Marketing

Successful Site Management

Effective Leadership Development Illinois Housing Development Authority (IHDA), 2003

Asset Management Services & Tax Credit Compliance

Fair Housing Law References will be available upon request.