property manager portal - comed · the comed property manager portal is an online web portal that...

Property Manager Portal

NEW! ComEd® powering lives An Exelon Company

PROPERTY MANAGER

PORTAL

STEP-BY-STEP USER GUIDE

CUSTOMER SERVICE

Ensure Continuou Electric Service We make it easy for property managers

to manage e lectrical service between

tenants. Our new Property Manager

Porta l puts your aooount info at your

fingertips. 0

powering lives ComEd® An Exelon Company

Table of ContentsIntroduction .......................................................1

Landlord Agreements

Create a User Profi le .............................................2

Add a Landlord Agreement .....................................3

Edit a Landlord Agreement .....................................3

Add a Premise to a Landlord Agreement ......................4

Remove a Premise from a Landlord Agreement .............5

Add a Tenant to a Premise .......................................6

Tenant Consent Forms

Remove a Tenant from a Premise ..............................7

Update Your Property Manager Account .....................8

STEP-BY-STEP USER GUIDEProperty Manager Portal

The Property Manager PortalFor Commercial and Residential Properties

INTRODUCTIONThe ComEd Property Manager Portal is an online web portal that allows landlords and property managers to establish Landlord Agreements with ComEd to ensure uninterrupted service in properties that are unoccupied.

A Landlord Agreement is an agreement between a landlord/property manager and ComEd. Both commercial and residential properties can be managed under a single Landlord Agreement. The Landlord Agreement provides uninterrupted service between tenants by automatically placing electric service billing in the landlord/property manager’s name after a tenant leaves the premise, ensuring continuous service. The benefi ts of a Landlord Agreement with ComEd include:

• Continuous electric service during winter months to help reduce the risk of frozen pipes and resultant property damage.

• Uninterrupted electric service to maintain lighting and security systems.

• Ability to immediately transfer electric service billing to a new tenant without any delay and without need for electric service restoration.

For any further questions or more information, visit ComEd.com/Landlord to see our FAQ.

STEP-BY-STEP USER GUIDEProperty Manager Portal

1

GETTING STARTEDUsers must create a profi le prior to using the Property Manager Portal. NOTE: Even if your account is already registered under Manage My Account, you must create a new user

name and password for your Property Manager Portal account.

RESIDENTIAL CUSTOMERS WILL NEED:

• Social Security Number• Date of Birth• Name• Contact Phone Number• Most Recent Address• Driver’s License/State ID • Email Address• Account Number

COMMERCIAL CUSTOMERS WILL NEED:

• Federal Tax ID• Business Name• Contact Phone Number• Business Address• Email Address

(A) CREATE A USER PROFILE1. GO TO ComEd.com/Landlord AND SELECT REGISTER YOUR PROPERTY MANAGER ACCOUNT.

Enter your existing ComEd account number and primary phone number to verify your identity.

2. ENTER EMAIL ADDRESS AND PASSWORD.If your ComEd.com account is already registered under Manage My Account, you must use a different email address. Follow the password requirements outlined. [CONTINUE]

3. SELECT YOUR 3 SECURITY QUESTIONS.Enter each corresponding answer. [CONTINUE]

4. SELECT ‘YES’ TO AGREE TO THE TERMS AND CONDITIONS. [CONTINUE]

5. VERIFY YOUR REGISTRATION.A confi rmation email will be sent to the email address provided. Follow the instructions in the email to verify your Property Manager Portal user profi le.

Property Manager Portal STEP-BY-STEP USER GUIDE

2

CUSTOMER SERVICE

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Register for a Property Manager Account

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If you have ever had an account with Com Ed, we can quickly verify your ideritity.

Account Number

0000000000

Primary Phone Number

• (123)456- 7890

Can't remember your account number? Try the Account Look-U~ Completely New to ComEd? Start Here

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USING THE PROPERTY MANAGER PORTALOnce your Property Manager Account is created, you must set up your Landlord Agreement. To add a Landlord Agreement...

Log in to your Account – Go to ComEd.com/Landlord. You must log in to access your Property Manager information. If you currently have a Landlord Agreement in place prior to logging in, you should see your created Agreement upon completing registration.


(B) EDIT A LANDLORD AGREEMENT1. LOCATE THE LANDLORD AGREEMENT BY

AGREEMENT NICKNAME.

2. CHOOSE [VIEW/EDIT] UNDER MANAGE AGREEMENT.

3. SELECT [EDIT] NEXT TO THE INFORMATION YOU WANT TO UPDATE.

4. UPDATE THE INFORMATION. [SAVE]

You have successfully edited your Landlord Agreement. You will receive a confi rmation message.

NOTE: If you need to remove a Landlord Agreement, call 877-4-ComEd-1 (877-426-6331).

NEXT STEP: ADD A PREMISE

3

(A) ADD A LANDLORD AGREEMENT1. IN THE TOP RIGHT CORNER OF THE PROPERTY MANAGER HOME SCREEN, CLICK [ADD NEW].

2. COMPLETE THE FIELDS AS INDICATED.

3. CHECK THE “I AGREE”. [CONTINUE]

You have successfully added a new Landlord Agreement. You will receive a confi rmation message.

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(C) ADD A PREMISE TO AN EXISTING LANDLORD AGREEMENT1. LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME AND SELECT

THE [VIEW/EDIT] BUTTON UNDER MANAGE AGREEMENT.

2. SELECT [EDIT] FROM THE ‘ADD PREMISES’ SECTION.

3. SELECT ONE OF THE THREE OPTIONS TO [LOOK UP] YOUR PREMISE. [ADD]

4. UPDATE THE INFORMATION. [SAVE]

You have successfully updated your Account Profi le. You will receive a message confi rming your changes.


4

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(D) REMOVE A PREMISE FROM AN EXISTING LANDLORD AGREEMENT1. LOCATE THE LANDLORD AGREEMENT NICKNAME AND SELECT

THE [VIEW/EDIT] BUTTON UNDER MANAGE AGREEMENT.

2. SELECT [EDIT] FROM THE ‘CURRENT PREMISES’ SECTION.

3. SELECT THE PREMISE YOU WANT TO DELETE.

4. CLICK THE RED [DELETE SELECTED] BUTTON.

5. CONFIRM THE CORRECT PREMISE HAS BEEN SELECTED. [CONFIRM DELETE]

You have successfully updated your Account Profi le. You will receive a message confi rming your changes.

NOTE: Removing a premise does not cancel a Landlord Agreement. To do so, please call 877-4-ComEd-1 (877-426-6331).

5

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l!:J 2801 W 63RD ST "UNIT BS .IT CHICAGO IL 60629

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(E) ADD A TENANT TO A PREMISE (Connect Service at Move In)

Landlords must have a signed Tenant Consent Form prior to adding a tenant to a premise. This form can be downloaded from the ‘View and Manage My Agreements’ tab on the Property Manager home page.

1. LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME.

2. CHOOSE [VIEW/EDIT] UNDER MANAGE SERVICE.

3. CHOOSE [NEW TENANT] NEXT TO THE PREMISE YOU ARE UPDATING.

4. COMPLETE ALL CUSTOMER INFORMATION REQUIRED.

5. CHECK THE “I CONFIRM…” BOX. [CONTINUE]

6. ADD THE “START SERVICE DATE”. [CONTINUE]

7. COMPLETE ALL IDENTIFICATION FIELDS REQUIRED. [CONTINUE]

8. REVIEW THE CONFIRMATION SCREEN. [SUBMIT]

You have successfully added a Tenant to a Premise. You will receive a confi rmation message.

NOTE: Commercial customers must call 877-4-COMED-1 (877-426-6331) to connect service on behalf of a tenant. Commercial tenants cannot be connected through the Property Manager Portal.


6

DOWNLOAD THE TENANT CONSENT FORM FROM THE ‘VIEW AND MANAGE MY AGREEMENTS’ TAB


MyProl!le

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Selecting "~ew Ten.anl" WIii slart seMU 1n the ne"' tenants name and s1multan~ously cancel the p1 .... ous se""'-9 fHC• bilhng in your name se!Kt "MIM! Out"

Show Tenant Occuptad Only

Premoo• Ai,count

2138 S IDIANA AVE 'Ul-llT 2607 CHICAGO IL 60616

21 ~I SAWYER AVE 'UNIT 2 01 CHICAGO IL 60647

Tenant Occup,ed

Tenant Occupied

Please enter the name exactly as rt appears on the tenanrs social secunty card

Firstllame

Emily

Lasrname

Wood

nuetlame

Most Recent Address

Middle llame

Sumx tlame

ID Is International Address

,.. View & Manage

• Add New Agreement

ltJ Tenant Consent Form

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Landlord Agreement

Account Information Acee

Account Number: 1833010040 II r,,.,

Agreement Information

Home Account

Agreement Nickname:

Contact Name:

Mailing Address:

Contact Telephone:

No

Landlord Agreement

JEREMIAH BROWN

1002 W HAVEN DR ARLINGTQ,'

C773)575-0731


REMOVE A TENANT FROM A PREMISE (Disconnect Service at Move Out)

Locate the premise in your Landlord Agreement to verify electric service billing.

• If electric service billing is in a tenant’s name, it will be displayed as “Tenant Occupied”.

• If electric service is billing to the property manager/landlord, the account number will be displayed.

1. LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME.

2. CHOOSE [VIEW/EDIT] UNDER MANAGE SERVICE.

3. LOCATE THE PREMISE WHERE YOU WANT TO DISCONNECT SERVICE. [MOVE OUT]

4. ADD THE “STOP SERVICE DATE” AND CONTACT TELEPHONE. [CONTINUE]

5. CHECK THE “I CONFIRM…” BOX. [CONTINUE]

6. REVIEW THE CONFIRMATION SCREEN. [SUBMIT]

You have successfully removed a Tenant from a Premise.You will receive a confi rmation message.


7

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2138 S IIIOIANAAVE 'Ul·llT 2607 CHICAGO IL 60616

2141 N SAWYER AVE 'UNIT2 01 CHICAGO IL 60647

2212 N KEt 4ETI-i AVE 'Ur-ur 1 CHICAGO IL 60639

2218 W IOWA ST ·Ut~IT B C1-llCAGO IL 60622

2226 r1 FREMONT ST "UNIT ~F CHICAGO IL 6061~

Ten.anl Occupied

Tenant Occupied

TenaJ!lt Occupied

Tenant Occupied

Te~anl Oceu111 d

UPDATE YOUR PROPERTY MANAGER ACCOUNT PROFILE1. LOG IN TO THE PROPERTY MANAGER PORTAL.

2. FROM THE PROPERTY MANAGER HOME SCREEN, CHOOSE THE [EDIT] BUTTON FROM THE “MY PROFILE” BAR AT TOP.

3. LOCATE THE INFORMATION YOU WANT TO UPDATE AND CHOOSE [EDIT].

4. UPDATE THE INFORMATION AND [SAVE].

Once you have completed your account registration, you may update your property manager profi le account information. You will receive a message confi rming your changes.


8

Welcome, KEVIN RID

My Profile

KEVIN RIDDER

Account# 0013083013

81S-432-4028t_Q

[email protected]

Agreement Nickname

Wiggins

Paulette2

Landlord Agreement

N,w Bldg

Start Date

03112/2015

03112/2015

0311212015

0311612015

03116/2015

Mannge Agreement Man11ge Service

Download Temmt Move in I Moye out consent form

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