Promoter’s Guide

Giant CenterSM has the ability to house acts of various sizes. Below are dimensions for your use when deciding to bring a show here.

Technical Information

Arena FloorHockey floor – 85’ x 200’•Basketball – Horner Pro King 60’ x 112’•Ice Covering – Kay-Cell ice decking•Smooth concrete flooring in off season•Retractable seating for west end concert set up, add 24’ x 80’ stage area•Floor can be driven on•

Stage/Mix/BarricadeStage right portable staging•100 pieces of 4’ x 8’ decking, variable configurations, with Black Tech •Stage/Gray carpet surfacesMax size 80’ x 40’•Adjustable heights from 48” – 72” in 2” increments•Black skirting•Front of house mix in 4’ x 8’ x 6”, 12”, 24” Wenger decks•Concert barricade – 80’ of steel mesh, security step•Bike rack – as needed•Four (4) sets of lighted stage steps, 48” – 78” adjustable•Two (2) sets of folding adjustable stair – 32” – 48” •Stage guardrail – 16 at 8’ x 42”, 4 at 4’ x 42”•1 ADA Stage lift•

SpotlightsAll Zenon Lycian 3K•10 total•Symmetrical in upper level, with two (2) in •upstage cornersClear Com intercom system•

Forklifts/LiftsTwo (2) Komatsu, One (1) – 5,000 lb., One (1) – 8,000 lb.•30’ mast height•Extensions and extra fuel on site•One (1) man lift – 19’ extension•One (1) scissors platform – 24’ extension•

Show PowerStage right/lighting: (1) 600 amp 3-phase & (1) 400 amp 3-phase 208 volt •4-wire disconnects Stage left/audio: (1) 400 amp 3-phase isolated & (2) 200 amp 3-phase 4-wire disconnects, (1) 150 amp 3-phase 208/120 volt utility panel Down Stage left: (1) 400 amp 3-phase 4-wire disconnect & (1) 150 amp 3-phase 208/120 volt utility panel Down stage right: (1) 400 amp 3-phase 4-wire disconnect Catering: (1) 100 amp 3-phase 4-wire disconnect & (1) 100 amp 3-phase 208/120 volt utility panel Shore power: (1 ) 200 amp 3-phase 4-wire disconnect & (1) 400 amp 3-phase 208/120 volt utility panel with (5) 50 amp 14-50 receptacles See diagram on following page

SEATING BOWL AREA

STAGE

Catering

Stage Left: 400amp/3-phase 208 volt disconnect(2) 200 amp/3-phase 208 volt disconnect

150 amp/3-phase 208-120 volt panel

Stage Right: 600 amp/3-phase 208 volt disconnect400 amp/3-phase 208 volt disconnect

400 amp/3-phase 208 volt disconnect150 amp/3-phase 208 - 120 volt panel

400 amp/3-phase 208 volt disconnect150 amp/3-phase 208-120 volt panel

100 amp/3-phase 208-120 volt panel

(2) Washer/Dryer Outlets

GIANT CENTERShow/Catering Power (Event Level) Locations.

Maximum Center Stage Rigging Capacity100,000 lbs.

Maximum End Stage Rigging Capacity125,000 lbs.

StageStage

Permanent Speaker Location18 feet between Main Beams14 feet between Spreader Bars

10,000 lb. Limit Spreader Bars

20,00 Total Limit Beam

Rigging5000 lb. per point weight limit•Arched steel trussing, 18’ between trusses (east to west)•Rig from low steel, at center of arch – 93’ from floor•North to south spreader bars over stage end•See map•

Load InThree (3) loading docks with levelers, doors •are 9’ 1” high x 7’ 11” wideApproximately 100’ push to event floor•Elephant door for off loading trucks, •dimension is 14’ 6” high x 14’ 2” wideFreight elevator to main concourse, •8,000 lb. capacity, 7’ 5” high x 6’ 8” wideInterior door height to floor, •15’ high x 13’ 10” wide

Push DistanceFrom LoadingDock 2 to Upstage is Approx. 100’

Stage 60’ x 40’

+60’

Monitor+48’

12 x 16

Sound+0”

16 x 16

Lights+18”

12 x 16

Camera

Camera ElephantDoor

1

SB

SA

E

DC

A

PublicArea

DressingRooms

ProductionOffices

PressRoom

GreenRoom

LoadingDocks

StageStorage

B

UNAVAILABLE

C2(310)

A2(310)

C1(418)

B1(418)

A1(418)

2

3

Dressing RoomsFive (5) team rooms with shower, •toilet facilities, and mirrorsOne (1) large production room •(no facilities)Two (2) small management rooms •(no facilities)Two (2) star dressing rooms with •shower, facilities, and mirrorsOne (1) catering room, with facilities•See chart for locations/square footage•

Giant Center Event Level

Pyrotechnics and Special EffectsAll shows using pyro must contact the Director of Operations and forward a tech packet for the event•The packet should include product information, firing systems, license information, stage plot with •audience distances, MSDS sheets, and running order or cue sheetA permit will be issued upon inspection•

TelecommunicationsTelephone lines, internet hookups, or other specialty requirements can be made through the •Information Technology department (See contact information in Staff Directory)Rates are based on usage•

Video BoardCenter hung scoreboard by Whiteway Sign Company, four-sided, in conjunction with north/south •building matrix boardsMitsubishi Diamond Vision Leader board, four-sided, full color video boards with •in-house TV capabilities • Dimensions: • 20’ high x 16’ wide – overall scoreboard size • 7’ x 9’ – Mitsubishi four-sided LED jumbotron message boardsVideo boards trims as follows: • • Arena Basketball – 34’ • Arena Hockey – 40’ • Storage – 60’ • Measurements are from the ice floor to the bottom of the scoreboard. These are the factory height pre sets, and cannot be changed.

LED Stat & Event BoardOne (1) 14’6” x 31’4” full color 16mm LED stat and event board with a matrix of •256 pixels high by 592 pixels wide, located above zamboni tunnel.

Scoreboard LEDFour (4) 2’ x 17’ single face 16mm full color LED displays with matrixes of •32 pixels high by 304 pixels wide.

Video Control RoomIn-house video control: full edit/studio control•Located on the event floor of • Giant CenterTwo (2) 32” x 30’ one-sided matrix message boards located at north/south ends of building•Playback/recording features: •• DVC-Pro • Mini-DV • Beta • VHS • DVD • LED Boards • S-video input for laptopsEditing: •• Apple Final Cut Pro System with Photoshop, After Effects, and IllustratorProduction: •• Three (3) CCU controlled cameras (one field dockable unit) • 16-input Ross production switcher • PRO-AV DDR computer system for recording and playback of video, graphics, animations, and music • Instant Replay DDR computer system for recording and playback of video

Approximately 125 TVs located throughout • Giant CenterRadio broadcast throughout•

House Lighting/SoundHouse lighting consists of a light package manufactured by Wide-Lite. 50% of the sports lighting (1,000 watt metal halide) is shuttered. •The footcandles are calculated by computer based on date and usageCurrently, there are between 210-230 footcandles on an average of 5’ above the floor•House lights consist of Quartz lighting, 1,500 watt instantaneous•Computerized lighting control system by Microlight management systems provides event lighting scenarios for sport, concert, or •trade show applicationsHouse sound system is manufactured by EAW, with 57,400 watts in our “bowl” system•Sound clusters are permanent and trim as follows: north and south cluster – 51’, east and west cluster – 55’•

Television/Broadcasting15 media bulkhead locations all patchable through central interconnect room on the first level•10 camera positions•

IATSE UnionStage labor supplied by contract with Stagehands Local 98•Call for rate sheet •

Useful Telephone Numbers

To make reservations for The Hotel Hershey® and Hershey Lodge®, or for access to over 5,000 rooms in Hershey and the surrounding area call 1-800-HERSHEY.

SuitesGiant Center has 38 contracted suites and two suites available for rent on an event-by-event basis to the general public. The suites are located on a private floor between the 100 and 200 levels. Suite Holders receive complimentary tickets to events in accordance with their specific suite license agreement. The number of tickets to be provided to the Suite Holders is based upon the number of permanent seats within the suites.

Event Ticketing InformationFor information on buyer types, group pricing and show set up, please contact the individual below:

Jen AlvianiDirector, Guest Services and Ticketing550 W. Hersheypark Dr.Hershey, PA 17033Phone - 717-534-3157Fax - 717-534-8996Email - jalviani@hersheypa.com

For information on direct mail campaigns, group sales strategies, selling of tickets and group sales numbers, please contact the individual below:

Janet DiseSenior Sales Manager550 W. Hersheypark DriveHershey, PA 17033Phone: 717-534-3352Fax: 717-520-5102Email - jdise@hersheypa.com

Suites and Club Seats

Club SeatingGiant Center has entered into multi-year club agreements for seats in a designated location with exclusive access to the private Bud Light Champions Club. The Club Seat area is designated as sections 106C through 108C on the west side of the arena. It features private rest rooms, a full bar, upgraded concessions menu and variable action stations depending on the event. The building reserves the right to offer all Club Seat Holders Right of First Refusal on their seats for all events. Club seating is priced identically to the comparable sections in the remainder of the 100 level for most events. In the event that a Club Seat Holder does not purchase tickets to his/her designated Club Seats within a stated period of time, those Club Seats will be released and may be purchased by the general public. Giant Center will use its best efforts to conduct sales to Club Seat Holders in advance of the public on sale date depending on the authorized announce date. The Bud Light Champions Club is also a flexible function space on non-event days for up to 200 guests.

Food & BeverageServices

Food and Beverage ServicesGiant Center provides our own in-house food and beverage services...ranging from caterings for both small and large events (including backstage caterings), concession locations, a private club area including a full-service bar, and our luxury suites. The food and beverage at Giant Center is so diverse that any event becomes an unforgettable experience.

Giant Center Catering Department offers a wide range of catering menu options and locations to match your occasion. Whether planning for small intimate affairs of 40, or large gatherings for 1,000, our friendly and knowledgeable catering staff will be glad to assist you in planning and executing your special event.

For more information or to book a catering, please contact:

Kimberly Bonawitz550 West Hersheypark Drive Hershey, PA 17033Phone – 717-520-5167 Fax – 717-508-1911Email – KBonawitz@hersheypa.com

Concessions Giant Center offers a variety of food and beverage options at our concession locations and kiosks that are sure to satisfy everyone’s appetite.

The quality of our food is fresh and tasteful, and is perfect for any event or audience with local products such as Bricker’s Famous French Fries and Turkey Hill Ice Cream.

Bar and Club LoungeBud Light Champions ClubLocation: Concourse – West SideSeating Capacity: 688Reception Capacity: 200Size: Rectangular – 50’ wide by 100’ longFeatures:

View of arena bowl and event floor•Primary access to Champions Club Seat Holders•Located on west side of 100 level, sections 106-108•Opens when doors open for general public•Upscale concession style menu, with the Chef’s two •carving stations during hockey gamesFull service bar offering our signature •Chocolate MartiniPrivate rest rooms•Available for private caterings on non-event days•

Alcohol Management/Policy:Persons under 21 years of age are not permitted to purchase or consume alcoholic beverages. Giant Center reserves the right to refuse service to anyone who is unable to produce an acceptable form of identification or who appears to be intoxicated. Giant Center restricts all guests to two drinks per person during a purchase for all events.

Giant Center is dedicated to providing a safe and enjoyable experience for all of our guests. The sale, consumption, service, and availability of alcohol may be restricted by the management of Giant Center in its sole discretion, and is subject to compliance with all applicable governmental statutes, ordinances, and regulations.

Health and SafetyThe Hershey® Entertainment Complex employs a fully equipped first aid staff, comprised of registered nurses and emergency medical technicians. In addition to the staff, the Complex owns and operates four (4) ambulances. Medical staff is on hand for all events occurring throughout the Complex.

There are assigned first aid areas designated for each venue.

Giant CenterThere are two (2) first aid stations located at Giant Center. One is located on the service level, in close proximity to the rear dock area. The second first aid station is located on the main concourse immediately across from Section 111.

Hersheypark® StadiumThe primary first aid location at Hersheypark Stadium is located under Section 25, of the east bleachers. An auxiliary first aid station may also be established in the Northwest corner of the Stadium, on the grass, just inside the large vehicle gate.

Star PavilionSM at Hersheypark StadiumFirst aid for Star Pavilion shows will use the primary first aid station under Section 25. If deemed necessary, an aid station will be established in the stage rear area in the end zone of the football field.

Health

Evacuation ProceduresIn the event that a facility evacuation is deemed necessary, the Safety and Security manager-on-duty will coordinate the safe egress of guests and performers from the affected venue. The specific measures employed will be dictated by the source of the evacuation. As a general rule, the following guidelines will be used in evacuating a venue:

The • Hershey Entertainment Complex Safety and Security Manager will decide on the best course of action in an emergency situation. This decision may be reached after conferring with building management or may be at the sole discretion of the Safety and Security Manager.Safety and Security management will coordinate the safe evacuation of occupants and will remain the primary incident commander; unless •relieved by authorized emergency response providers.Safety and Security management will utilize the full resources of available staff to protect and safeguard life, protect assets, and ensure the •organized and efficient movement of people.All available communication resources will be employed to relay information to occupants regarding necessary courses of action. •These resources include, but are not limited to, two-way radios, public address systems, sound systems, bullhorns, and telephones.All available points of egress will be unlocked, opened, and utilized as means of expediting an evacuation. •At the discretion of Entertainment Complex management, other on-site venues may be used as temporary shelters during •an emergency situation.Safety and Security management will coordinate emergency response from external agencies, as necessary.•Safety and Security management will coordinate venue re-entry once an “all-clear” has been declared.•

Fire Department RegulationsThe following acts shall be considered unlawful, and may result in criminal charges be filed:

Intentionally rendering a life safety device inoperable. Such devices include, but are not limited to, fire extinguishers, smoke/heat/fire •detectors or sensors, fire hydrants, and hoses.Parking of vehicles in designated Fire Lanes.•Placing of items in such a manner as to block or impede access to a designated fire exit or door. •Blocking of hallways, stairwells, or doorways.•

Hospital Emergency CareThe Hershey area is serviced by Penn State Milton S. Hershey Medical Center, 500 University Drive, Hershey, PA 17033. The hospital can be contacted by calling 717-531-8521.

First AidRefer to Health and Safety section.

Hazardous MaterialsHazardous materials are not permitted on Hershey Entertainment Complex property. If it is deemed necessary to introduce hazardous materials on the property, a detailed listing of all materials must be presented, in writing, to the Hershey Entertainment and Resorts® Company Corporate Safety Office at least 60 days prior to arriving on the property.

Hershey Entertainment and Resorts Company reserves the right to refuse any material that could pose a risk to the safety and well-being of the Company’s assets, employees, guests, public image, the environment, or for any reason deemed to be unsafe.

Smoking PolicyThe Hershey Entertainment Complex is a family destination, and as such, promotes a friendly and respectful atmosphere among visitors. Smoking is prohibited within all public buildings, including Giant Center.

Smoking is permitted in designated outdoor areas. They are as follows:

Giant CenterSmoking is permitted on the main plaza outside, away from public entrances and doorways.

Hersheypark Stadium and The Star Pavilion at Hersheypark StadiumSmoking is not permitted in the seating area or on the field surface. Smoking is permitted under the bleachers.

Drugs and AlcoholAs a family destination, the Hershey Entertainment Complex has a zero tolerance policy regarding illegal drug and alcohol use and possession. Any party found to be in possession of illegal drugs will be referred to local law enforcement. Bringing alcoholic beverages onto the Complex will result in confiscation of the alcohol and possible criminal charges. Consumption of alcohol is restricted to inside a venue, and must be purchased from an approved on-site vendor.

The Hershey Entertainment Complex reserves the right to stop selling alcoholic beverages at any time, and reserves the right to refuse service to anyone appearing to be under the influence of alcohol.

Crowd ManagementThe Safety and Security Department employs over 500 employees that are used regularly to support shows at our venues. The security staff is trained on proper crowd control techniques and is led by seasoned management staff.

The Entertainment Complex incorporates the use of numerous styles of barricade to assist in crowd management and control. Some of these are bicycle rack, heavy-duty barricade, Tensa-barrier, caution tape, chain-link fencing, and personnel.

Appropriate barricades and queue lines will be erected prior to performances in an effort to maximize crowd safety and to support the goals of the production.

Event PassesExamples of all event passes in use for a show or production should be given to Security. The Safety and Security Department will assign staff to control access at all points of entry into the venue, and into restricted areas as defined by the production company or the performers.

Ample working passes should be made available for local working crews and local venue management.

Law EnforcementThe Hershey Entertainment Complex is located in Derry Township and is patrolled by Derry Township Police Department. Police may be contacted by dialing 911 for emergency situations, or by calling 717-534-2202.

Prohibited ItemsThe Hershey Entertainment Complex prohibits the following items from being brought onto the property: weapons (to include firearms, knives, explosives, incendiary devices, clubs, pepper spray or any derivative, or any item that is considered by the Safety and Security Department as a potential risk to life or property), illegal drugs, alcoholic beverages, and offensive materials (to include pornographic images, discriminatory literature, and signs/banners/brochures containing vulgar or profane language).

The Safety and Security Department will enforce all event specific requests regarding the use of audio and visual recording devices, laser pens, and other items declared as undesirable by the show coordinators or producers.

Search ProceduresAll persons entering the Hershey Entertainment Complex are subject to search. Failure to permit a search of one’s person or property is grounds for rejecting entry onto or into the property.

Radio UsageThe Hershey Entertainment Complex utilizes two-way radios as the primary means of communicating information in a timely manner. An in-house radio will be made available to the designated point of contact for the show or production as a means of expediting requests or questions.

FCC regulations mandate that no vulgar, profane, or inappropriate comments be aired across radio frequencies.

MarketingWhether you need full service advertising, promotional, and publicity assistance for your event, or á-la-carte marketing support, our in-house marketing staff is available to assist you and will tailor to your needs. Driving tickets sales is our goal. Our positive and long-term relationships with the regional media, along with internal event promotional abilities, will ensure the success of your event is paramount.

Possible Hershey Entertainment Complex Marketing Promotional Opportunities

ProductionMarquee – Located on Hersheypark Drive, listing show information•Hersheypark• Digital Boards – Two (2) boards inside Hersheypark, which displays the same information at the marqueeGiant Center• Concourse TVs – 14 monitors that play TV spots inside Giant CenterGiant Center• Video Board – Four (4) sided video board to play TV spots at Bears home games

E-MarketingWeb Banner – Header created for event listing on HersheyPA.com events page•Sweetmail• ® – Event information sent out to Hershey email list promoting your event

Miscellaneous MarketingPress Release – Release about event sent to all local and regional media outlets — print, radio, and TV•HE&R Release – Release about event sent to all employees within the • Hershey Entertainment & Resorts CompanyEvent Complex Paid Parking Booths – Event handbills distributed at all paid parking booths as •patrons enterGiant Center• Box Office – Event handbills distributed at Giant Center eventsHotel Concierge – Event handbills handed out at • The Hotel Hershey main deskLodge Concierge – Event handbills handed out at • Hershey Lodge main deskRetail Stores – Event handbills handed out at 29 retail outlets on the Entertainment Complex•Hotel Reservations – Event information included in our pre-stay email sent to all reservations •10 days prior to their visitHershey Bears®• Hockey/Kids Club Table – Register to win tickets to your eventHershey Bears• Hockey/Kids Club Newsletter – Coloring contest in newsletter to win tickets to your eventHershey Bears• Hockey/Kids Club Color Sheet – Event coloring sheet at Kids Club TableHershey Bears• Hockey/Season Ticket Holder Table – Register to win tickets to your eventHershey Bears• Hockey/Program Ad – Event included in Game Day programPoster Distribution – Event posters distributed to local business in the Hershey Partnership Group•Hersheypark• Appearance – Ability to have live appearance at Hersheypark during operating season

Marketing

SignageFYI Boards – Signage produced to promote show inside • HersheyparkHersheypark• Stadium/Star Pavilion/Amphitheatre Signs – Four (4) signs produced to promote showGiant Center• Concourse Signage – Concert signage displayed around Giant Center concourse area

OutdoorTri-Wave – Billboard on I-83 bridge in Harrisburg•Smartboard – Billboard on I-83 in Harrisburg•

RadioBears• Radio Network – Event promotions aired on WQIC, WHYL, and WLPA during home and away games

Train InformationAmtrak provides approximately 120 daily trains through Pennsylvania, and several more through neighboring states. There are two (2) train stations in close proximity to Giant Center. The Middletown train stop is located approximately eight (8) miles from Giant Center and the Harrisburg train station is approximately 13 miles from Giant Center. Both have ample parking available.

For all information and tickets call 1-800-USA-RAIL (1-800-872-7245).

Transportation

ScrantonWilkes–Barre

Allentown

New YorkCity

Long Island

Baltimore

Reading

PhiladelphiaWilmington

Pittsburgh

Gettysburg

HarrisburgLancaster

Washington, DC

HERSHEY

Bus InformationThe Cumberland-Dauphin-Harrisburg Transit Authority (a.k.a. Capital Area Transit, or CAT) was formed in 1973 after the dissolution of the Harrisburg Railways Company. CAT is the primary provider of public transportation for the Capital region. A fleet of 135 buses now provides public transportation in Harrisburg and East Shore communities. Below is contact information for the bus station.

In Person By Phone CAT Share-a-Ride Information CenterCAT Main Office CAT Fixed Route Information Center 717-232-6100 Harrisburg Office901 North Cameron Street 717-238-8304 717-362-3321 Elizabethville OfficeHarrisburg, PA 5:30 AM – 7:15 PM (Monday – Friday) 7 AM – 4 PM (Monday – Friday)7:30 AM – 4:30 PM (Monday – Friday) A specialist is on duty to answer your call during business hours. After hours try the 24-hour information line and voice message system 717-238-8304.

Taxi/Cab InformationIf you’re in need of a ride but have no vehicle, there are taxi’s located throughout the area that will chauffeur you to your destination. Below is a list of taxi’s and cab information that provide service to the Hershey area.

Almighty Cab Service Capital City Cab Keystone Cab CompanyPhone: 717-232-5555 Phone: 717-939-6363 Phone: 717-234-4400Location: 1601 Paxton Street Location: 362 South Front Street Location: 620 South 13th StreetHarrisburg, PA Steelton, PA Harrisburg, PA

By E-mailinfo@cattransit.com