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PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web Support Reply 2.3 Professional Services Engagement Cases 3. Warranty 3.1 Warranty Request 3.2 Update Warranty Request 4. RMA Support 4.1 Open RMA 4.2 RMA Reply 4.3 PSP Onsite Part Replacement Service 5. Knowledge Base 6. Manage Profile 6.1 Address & Company 6.2 Email 6.3 Password Settings 6.4 Add Site Location

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Page 1: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

PROMISE CRM - END USER

1. Product Registration1.1 Register Product1.2 Unregister Product

2. Web Support 2.1 Promise Web Support Online Form2.2 View Web Support Reply2.3 Professional Services Engagement Cases

3. Warranty 3.1 Warranty Request

3.2 Update Warranty Request

4. RMA Support4.1 Open RMA4.2 RMA Reply4.3 PSP Onsite Part Replacement Service

5. Knowledge Base6. Manage Profile

6.1 Address & Company6.2 Email6.3 Password Settings6.4 Add Site Location

Page 2: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

Home

Page 3: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

1. Product Registration

1.1 Register Product

Page 4: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 5: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

1.2 Unregister Product

Page 6: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

2. Web Support

2.1 Promise Web Support Online Form

Page 7: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 8: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

2.2 View Web Support Reply

Page 9: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 10: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

Edit Web Support

Page 11: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

2.3 Professional Services Engagement Cases

Page 12: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 13: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

3. Warranty

3.1 Warranty Request

Page 14: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 15: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

3.2 Update Warranty Request

Page 16: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 17: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 18: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

4. RMA Support

4.1 Open RMA

Page 19: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 20: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 21: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 22: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

4.2 RMA Reply

Page 23: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 24: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

RMA Edit

Page 25: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 26: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 27: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

4.3 PSP Onsite Part Replacement Service

Page 28: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web
Page 29: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

6. Manage Profile

6.1 Address & Company

Page 30: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

6.2 Email

6.3 Password Settings

Page 31: PROMISE CRM - END USER · PROMISE CRM - END USER 1. Product Registration 1.1 Register Product 1.2 Unregister Product 2. Web Support 2.1 Promise Web Support Online Form 2.2 View Web

6.4 Add Site Location


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