prolink iii web based service request module. prolink overview eagle’s prolink is a web-based...
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ProLink III
Web Based Service Request Module
ProLink OverviewEagle’s ProLink is a web-based service request module that allows remote users to send service requests for their facility via the web browser on their work station. No software is needed-just a connection to the Internet or intranet where ProLink is hosted.
ProLink Benefits• Web-based module allows users to submit service
requests in “real time” • No software needed, just a link to the ProLink hosted
site• Service requests are streamlined for faster service
and repairs• Includes “Tenant” Service Request and Help-Desk
functionality
Modes of Operation
Standard* – For Non-Maintenance Personnel:A Service request administrator reviews or modifies and then accepts or declines the request for service.
Direct* – For Maintenance Personnel: Service requests automatically become DM Work Orders in Proteus.
*Standard and Direct can run concurrently but an additional license needs to be purchased from Eagle Technology, Inc.
Login Overview
Requester – Can submit a service request for maintenance and view pending requests.
Service Request Administrator – Can review, modify, and then accept or decline service requests.
Proteus Administrator – Can configure requester and administrator screens.
Requestors OverviewRequesters will see a screen asking for basic information.
Requesters will receive an email message when the service request is accepted or denied, when there is a status change, and upon completion of the service request.
Requestors Screen
Admin OverviewSame functionality as the Service Requester, plus:
Administrators can review or modify service requests and then accept or decline those requests.
Once a service request is accepted, it becomes a DM Work Order in Proteus.
Proteus Administrator configures all Requester and Administrator’s screens. Configuration includes:
- Hide Fields
- Require Fields
- Rename Fields
Admin Screen
Admin Configure Screen
Admins Moving Fields
Contact Us
Eagle Technology, Inc.11019 North Towne Square RoadMequon, Wisconsin 53092 USA
Tel: 1-800-388-3268, or: +1-262-241-3845