A student center initiative

VisionThe goal of this project is to assist the Office of Student Involvement to re-imagine and reorganize their space and services, providing a more accessible and efficient experience to all students and student organizations.

Our mission becameTo refresh and simplify the service provided by the Office of Student Involvement, seeking solutions to their everyday conflicts around the space they currently operate in.

Goals1) Provide an inviting space for students, and the employees of the Office of Student Involvement.

2) Create a service that showcases the Office of Student Involvement; to clearly guide visitors to the inside space.

3) Reorganize the working space of the Office of Student Involvement.

Stake Holder MappingClients were provided with Stakeholder Map template and the sticky notes with names collected from “Name Ball”. The proctors guided the clients in placing names to build a Stakeholder map.

Co-Creation 1Stake Holders SWOTNeeds

Students

Visitors

Student Employment

Ana, Director of SERVE

Work/ Study

Meg

OAs

Pop culture coordinator

Alma, House keeper

Student Leadership Committee

Building Managers

Agents for

visitors

Dean of Students

ResLife

Physical Resources

TrusteesTheater

Gina, Student

programs

Tyler

StudentsPoster approvalFriends Club members Coffee House Musicians Book buddies Presidents of clubs, club membersWork Study Student reimbursementPerspective

VisitorsSCAD Day VisitorsStaff, faculty, advisors and speakers Jewish visitorsParents

Stake Holders SWOTNeedsCo-Creation 1

Needs MatrixUsing key stakeholders identified in previously created Stakeholder Map. Proctors guided the clients Build a map identifying Needs - tangible, intangible, and constraints of these stakeholders.

Physical

Use

rsE

xecu

tors

Intangible Constraints

- Club Members- Desk Computer Telephone- Poster approval accessibility- Reimbursement paperwork, Poster approval, Q&A / Budget- Interview & Training Spaces- Real entrance

- Intermediary & Source- Storage (new) Space Organization- Shortage of Props- Signage (where?)- Advertise Past Events- Telephone per desk- Printing & Cutting (paper)- Note taking (analog)- General List of what’s in the SI Office- Keeping track of files- Copier / scanner- Access to computer- Advertisement of what’s in the office

- Guidance- Access to Staff (Gina)- Structure Schedule- Easy access (Gina)- Scheduling- Friday = busy day- Need prep time

- Looking good all the time- Communication of individual tasks- Vocal communication- Email interaction for approval- Family environment- Sound awareness- Who they are / what they do- Fun space- Identity of function- Communicate office purpose- Informal & professional

- Organization (strong)- Anxiety (lack of info)- Unofficial Entrance- Use space creatively- Shelf space- Under utilized walls

- Storage (general organization)- No personal decoration- Wall promotions?- Poster approval (limited sign power)- Can’t see the door- Privacy- Space- Poster/papers for distributions- Noise pollution / level- Space chaos spring quarter

Insights

-The three categories for solutions are space, service and awareness.

- Service providers (both students and regular staff members) rely and support each other at different steps of the overall service experience

- Work stations have limited flexibility and are inefficiently utilized. This created lack of space and cluster around the office.

- Communication between service providers and students across all platforms is poorly connected, resulting in inefficient and unpleasurable service experiences.

- Student traffic in the office is varied. The system (focus on service providers and the space) has to be easily adaptable in order to fit constantly ranging numbers of visitors.

Co-Creation 2Options Crazy 8’s Grow an Idea

Co-Creation 2Options Crazy 8’s Grow an Idea

Stake Holder MappingClients were provided with Stakeholder Map template and the sticky notes with names collected from “Name Ball”. The proctors guided the clients in placing names to build a Stakeholder map.

Co-Creation 2

Better online home:Made of several links, photos, examples, and a club listBetter virtual presence: clear, easy to navigate homepage.Post photos, online page and social media: help advertise Testimonials Faculty can talk about the importance of student involvement:Linking academics and involvement

Recorded message: choose phone options, personal, not cold

Brochure: front/back (simple), main points + link to online information

Better email education: reminder notes in weekly student email, reminder, short, once a month

What more can we do to incorporare mySCAD and blackboard; use of existing resources. Incorporate MySCAD and blackboard: use of existing resources

MySCAD- login spotlight Promotion on desktops and screen savers.

Awareness

Students are fully aware of the capabilities and limitations of OSI

Students can easily access a list of information about OSI and what we can do for them

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Signage in lobby

Way finding: arrows in floor

Better online home

Finding OSI, part of FYW

passport activity

Better visibility from lobby

Make entrance more welcoming

Better email education

Better online home with links and lists

Post up photos and quotes to page

Tell visitors “we also do these things”,

Signage in office as reminders

Hand a card with list of facts.

Survey to know needs

Interactive education, games about the services offered

Improve web resources

Recorded message

Use of existing resources

Summary card

Brochure

Interactive have digital board in lobby with lists

Mobile app

Students know where to find the Office of Student Involvement

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Service

When students need to be redirected to another officethere is a clear system in place to do so

If a student comes into the office, I am capable of answeringany question that student may have or know how to connect them to the right resource

Many services that OSI handles can also be preformed through online submission/ approval

Directory andoffice numbers

Signage andcolor coding

Greeters

Arrows inplace (floor)

Differentoffice locations

Website/interactive screen

Operationsmanual

Operations manualwith Procedures

Interactive kiosk

Intro course

Directory list

Hello how mayI help you?

Categorizingquestions

Different languageoptions

Cheatsheet(color coded)

Appropriate andeasy website

AppList/ flyer at deskof services andwhich are online

Adding to the“forms channel”

Which servicesrequire signature

approval

Nicer version ofa passport app

Information/ formsdesk

- Persons- Grow relationship-a mediator - use the entrance for visability - another touchpoint that can inform students and let them go look for that specific person

- signage + direction to services offered- a floater that engaged with whoever needs help- use more engagement- Entrance = can be a good gain- Back door improve for maintenance

Space

OSI has a good filing system in place

There is a designated space for visitors to fill out paperwork and stamp posters

We have a lack of storage space in the office

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Find attractivestorage options

utilize unusedspace on ends

Scan exisitingfiles

Purge old files Look at files inoffice (purge)

Decorate space sothey know

Online make itclear

Cookies

Sign Comfy chairsPut stamps inthat area

End spacesreutilized

Prioritze; events,files, daily, weekly

Organize existing

Pretty storageoptions

Create a systemfocused on

upcoming projectsdetermine what

needs to be stored

- Attractive storage solutions:- reg. 8.5 x 11- posters - no place- Better/ efficient filing - signage - for office and solutions- Comfy “welcoming” chairs- “Staging” spaces for projects like giant mushrooms- Pay more attention to the basement

Advertisment for online services ex.poster approval

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Options Crazy 8’s Grow an Idea

Results

Insights

- OSI Staff do not feel that their designated desk is a private workspace

- Phones CAN be moved to different locations within the Student Center

- There is a lack of storage space in the office

- Many OSI processes can be handled through online approval system

- There is no easy-to-access list of everything OSI can do for students

Needs MatrixUsing key stakeholders identified in previously created Stakeholder Map. Proctors guided the clients Build a map identifying Needs - tangible, intangible, and constraints of these stakeholders.

Co-Creation 3 C CCC R

eo

5

4 C’s NUF Space

Co-Creation 34 C’s Activity

Components:Digital versionInteractive map of officeSigns that match decor & design planLighting (arrows?)Explain all 4 floors of student centerClub “images” differentiated Names + Responsibilities Colored pathwaysStore registerPreferably not hangingCarpet/carpet tilesColorFont + ScaleBasic shapesCeiling elements Location/placement

Characteristics:Visually pleasing/easy to read/seeHanging from ceilingPlacementWorking with interactive boardColor codedMovableAvoid confusionBe able to be read from either entranceUp to codes/materiality Not overwhelmingIntuitive Interactive elementRepetition

CharactersDesign groupSI staff & studentsVendorsCommunicationsDean of studentsVP (Dr. Alecetto/Alletto?)SI staff

Challenges:Vibility + placementVisible yet compliant w/ overall designManufacturing Approval for hanging/making themIS signage permanentBe purposefulFew with design group approvalStaff changesNew groups being addedSpaceBudgetClutter

Wayfinding signage - Signs on desks with names of clubs & members

C CCC R

eo

5

4 C’s NUF Space

Map shows ideas developed during the final activity of the co-creation session.

Co-Creation 3

Space Maps

Office SpaceStorage SpaceStudent workspace

C CCC R

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4 C’s NUF Space

Stake Holders SWOTNeeds

Options Crazy 8’s Grow an Idea

C CCC R

eo

5

4 C’s NUF Space

Co-Creation 1

Co-Creation 2

Co-Creation 3

What if

Solutions

Branding

Office of StudentInvolvement

Branding

Student InvolvementOfffice of Student Involvement

Office of StudentInvolvement

STUDENT ACTIVITIES COUNCIL

SERVED

STUDENT CLUBS

SOAC

Student InvolvementOffice of

Floor Plans

Receptionist on 1st floor

Under Window Storage

Patty & Gina Enclosed Space

Bumpback Divider Wall

Datachable Wall Mount

Bumpback Divider Wall

Two Person Work Area

Receptionist Diagonal to Door

Under Window Storage

Drop-down / Pull-up Tables

Datachable Wall Mount

Bumpback Divider Wall

Receptionist Diagonal to Door

Quick Log-in/Fill Out Area

Movable Long Tables

Drop-down / Pull-up Tables

Datachable Wall Mount

Stage with Coffee Tables

Vending Machines

SERVICE IMPLEMENTATION MATRIX

HIGH IMPACT

LOWIMPACT

HARD TO IMPLEMENT

EASY TOIMPLEMENT

SERVICE IMPLEMENTATION MATRIX

HIGH IMPACT

LOWIMPACT

HARD TO IMPLEMENT

EASY TOIMPLEMENT

MYSCAD TAB

OSI INTRODUCTION MAILER

STUDENT SELF SERVICE FORM

DEDICATED WORKSPACE FOR STAFF

WAYFINDING SIGNAGE

DESK SIGNS FOR OFFICE CLUBS

REPURPOSE OF VENDING MACHINE SPACE

ONLINE STUDENT RESOURCE SYSTEM

COMMON AREA INTERACTIVE CALENDAR

UNIFIED BLOG

MYSCAD TAB

REPURPOSE OF

VENDING MACHINE

COMMON AREA INTERACTIVE

WAYFINDING SIGNAGE

UNIFIED BLOG

DESK SIGNS FOR

OFFICE CLUBS

OSI INTRODUCTION

MAILER MYSCAD TAB

STUDENT SELF

SERVICE FORM

ONLINE STUDENT

RESOURCE SYSTEM

YEAR ONE

MySCAD Tab

OSI Introduction Mailer

Student Self Service Form

Dedicated Workspace for Staff

Wayfinding Signage

Desk Signs for Office Cubs

Repurpose of Vending Machine Space

Online Student Resource System

Common Area Interactive Calendar

Unified Blog

YEAR THREE YEAR TWO

Story boards

Ashley decides to stop in the student center during her walk downtown.

She sees the interactive bulletin board outside in the commons and decides to go into the office to ask about one of the upcoming Beach Clean-Up events.

Ashley easily finds the office with its clearly labled and colorful door.

One of the student workers greets Ashley and points her in the direction of the desk she is looking for.

Ashley uses the signs on desks to find exactly which student is in charge of the Beach Clean-up Event.

Ashley talks to the student representative about the event and decides that she wants to be more involved with OSI so the student directs her to Gina’s separate office to find out more.

Matthew is the president of the new outdoor club at SCAD. Since it is a new club that doesn’t have that many members he and the other officers are trying to spread the word about their next event. Matthew and his team decide to make posters.

Matthew goes to the student center to approve his posters. Matthew is at first unsure of where to go, but he sees a sign on front desk pointing to the Office of Student Involvement. Matthew uses the signs in the student center to navigate the office.

Once inside the office Matthew is greeted by a student representative. The student representative tells Mat-thew about the online poster approval process for future reference and begins to process his current posters.

On this way out Matthew is given a pamphlet that describes the office and its services.

Jeremy heard about a SCAD event that is taking place in Forsyth Park. Jeremy forgot what day it is supposed to be on but he remembers one of his friends saying that he can find out about it on MySCAD.

Jeremy logs onto MySCAD and clicks on the Student Center tab* because he knows thats where SCAD keeps a calendar of alot of upcoming events.

Jeremy finds the event date he is looking for but also notices that it is being hosted by Habitat for Humanity. Wanting to find out more, Jeremy finds a link to the unified blog under the Student Center Tab. He decides to sign-up for the next Habitat for Humanity event.

THANK YOU