QUALITY MANAGEMENT IN BUSINESS PROCESS AUTOMATION (SME SECTOR)

Presented By:

Abdul Hadi Sherwani

Faisal Farooq

Mubeen Baahu

Term Project ProposalVersion

March 19, 2015

QUALITY MANAGEMENT PERSPECTIVE WITH RESPECT TO SUCCESSFUL ENTERPRISES RESOURCE PLANNING (ERP) IMPLEMENTATIONS IN SMALL & MEDIUM ENTERPRISES (SME) SECTOR OF PAKISTAN.

Term Project Proposal

CONTENTSIntroduction.................................................................................................................................................2

Need identification for quality tools & Techniques......................................................................................2

Methodologies............................................................................................................................................3

References...................................................................................................................................................3

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Term Project Proposal

INTRODUCTIONBusiness Process Automation (BPA) is a process of managing information, data and processes to reduce costs, resources and investment. BPA increases productivity by automating key business processes through computing technology.

The BPA process is geared toward implementing software applications to automate routine business tasks through initiation, execution and completion, while achieving enterprise-wide workflow efficiency. An Enterprise Resource Planning (ERP) system is often conceived as a BPA implementation outcome (Janalta Interactive Inc., 2015).

The Automation of an organization seeks following step by step approach which leads to successful implementation. It is an iterative process to be carried out thorough out the ERP Project life cycle, which encompasses Total Quality Management tools and techniques to be used.

Improper implementation strategy and non-conformance to the client satisfaction leads to failure in ERP implementations. From the Process Modeling to final automation each step must be carried out in the light of total quality management perspective.

NEED IDENTIFICATION FOR QUALITY TOOLS & TECHNIQUESAll over the world it has been observed that automating business processes is quite difficult and sometimes impossible if not carried out through proper industry specific requirement and meeting them up. Most of the time business processes vary from organization to organization.

Different processes are incorporated by proper study and quality assurance at each step while mapping the process and the ERP system.

A study of Cost, duration, and benefit summary by Panorama Consulting Solutions has

shown following results which depict the need into the subject area so that it could be

beneficial. Although project duration and cost fluctuate from one year to the next, three points stand

out about the current data: (Panorama Consulting Solutions ERP Report, 2013)

Over 50 percent of projects experienced cost overruns 

Over 60 percent experienced schedule overruns

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Term Project Proposal

Fully 60 percent of respondents received under half of the expected benefit from their ERP

implementation

This chart summarizes the top-level results:

METHODOLOGIESWe will carry out study for the quality assurance in deliver the ERP projects of SME sector in Pakistan. There is bad suffering about the IT Industry in Pakistan, whose one reason is no exposure to the proper insight of project quality management perspective.

The tools for quality assurance in the ERP implementation process will be circulating through out project life cycle. But few are the techniques that we have in our persuasion at that will be used to evaluate the lag.

Cause-and-effect diagram (also known as the "fishbone" or Ishikawa diagram) Check sheet Control chart Stratification (alternately, flow chart or run chart)

REFERENCESJanalta Interactive Inc., C. ©.-2. (2015, March 19). Business Process Automation (BPA). Retrieved from

techopedia: http://www.techopedia.com/definition/671/business-process-automation-bpa

(2013). Panorama Consulting Solutions ERP Report. USA: Panorama Consulting Solutions.

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