Project proposal

INTRODUCTION

Quality of work life is a multifaceted concept. The premise of the quality of work life is having a work environment where an employee's activities become more important and relevant to the society. This means implementing procedures or policies that make the work less routine and more rewarding for the employee. These procedure or policies include autonomy, recognition, belonging, progress, and development, and external rewards. QWL is the abbreviation for the Quality of Work Life Initiative. QWL is a comprehensive, department-wide program designed to enhance GENPACT ORGANIZATION service to the public by improving employee satisfaction, strengthening workplace learning and helping employees better manage change and transition.

Theoretical perspective Understanding the theorieso Empowermento Job Designo Job Enlargemento Job Enrichmento Autonomous Work Groupso A Diagnostic Approach to Job Enrichmento Workers participation in managemento Employee Involvement - A Vital Aspect of Total Quality Managemento Work councilo How workers participation in management is practiced in other countries?o Acts which provide Labour Welfareo Quality of work lifeo Factors taken into consideration for determining the quality of work life pertaining to an organizationo How can we make better work life in the organization?n By International Labour Organization

The reverse of Taylor's work simplification theory is job enlargement. This involves enlarging a job by horizontally increasing the number of tasks or activities required. The rationale behind the theory is that an enlarged job will increase job satisfaction and productivity. The process of job enlargement is relatively simple and can be applied in a variety of situation.

Job enrichment stress job content and structure as the critical issue in job design similar to enlargement job enrichment increases the tasks and duties of job, but it included more responsibility for decision making, planning and/or control. It entails more self- monitoring and more planning and controlling decisions. The traditional information feedback loop between superior and subordinates is altered in job enrichment. A single employee may follow the project from beginning to end, because the decision maker and planner and operator are the same person, quick feedback and necessary alterations are possible if standards are not met.

OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE The objective of the study is measuring the Quality of work life of Private sector in the service industries. We will be studying the sector from the broader perspective. We would focus on the developing company, GENPACT ORGANIZATION. Our primary objective is to measure the overall perception and importance of Quality of Work Life in the organization. In the conclusion of the survey we would try to evaluate the Quality of Work Life of the organization on a 10-point scale. An index of 10 indicates a perception amongst employees that quality of work life is at its optimum and cannot be improved and an index of 0 indicates that employees are extremely dissatisfied with all aspects of working life. In between 10 - 0 indexes vary from satisfied to dissatisfy.SECONDARY OBJECTIVE The SECONDARY objective is well supported by a secondary objective where we aim at the in-depth study of those variables, which affects the Quality of Work Life. The objective is well supported by a secondary objective where we aim at the in-depth study of those factors which affects the Quality of Work Life. The factors affecting the Quality of Work Life were discussed at length.What we measured are as follows:1)Whether the employees in GENPACT ORGANIZATION are satisfied with their work?2)Reasons of increasing dissatisfaction at work place and finding a correlation with the age of the employees.3)We tried to find a correlation between the employees earning and their motivation at work place. As money itself is not the only motivating factor, so we tried to measure other factors like recognition, autonomy, relevant work, work condition and availability of information.SCOPE OF THE STUDY

To understand the quality of work life provided in the organization.

It helps to analyze the quality of work life of the organization.

It enables us to evaluate the effectiveness of quality of work life techniques and sources for all types of job applicants in the organization.

Research Methodology:

Introduction:Research methodology is a systematic process of identifying and formulating by setting objective and method for collecting, editing and tabulating to find solution.

Research design:The problem that follows the task of defining the research problem is the preparation of the design of the research project is called as research design.The research design undertaken by researcher is Descriptive research design. This research design concerned with the research studies with a focus on the portrayal of the characteristics of a group of individual or a situation.

Sampling technique:The non- probability sampling procedure has been used by the researcher because it does not give a representative sample of population.

Sampling method:Convenience sampling method has been used by the researcher.

Sampling size:The sample size chosen by the researcher is 150 respondents, which is 10 per cent of the total employees in the organization.The targeted respondents are both middle level and lower level employees.

SOURCES OF DATA COLLECTION: Primary data Secondary data

PRIMARY DATA:The Primary data used by the researcher is questionnaire.

SECONDARY DATA:The secondary data used in this research are Books referred and websites

RESEARCH INSTRUMENT:The instrument used for this study by the researcher is questionnaire.

STATISTICAL TOOLS:In order to come out with the findings of the study, the following statistical tools are used by the researcher Percentage analysis method Chi- square method Weighted average method

CHAPTER-1INTRODUCTION

Genpact is a global leader in transforming and running business processes and operations, including those that are complex and industry-specific. Genpact stands forGenerating Impactvisible in tighter cost management as well as better management of risk, regulations, and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500 and of those, over 10 of the top 25. Our approach is distinctive: through an unbiased, agile combination of smarter process science, targeted technology and advanced analytics, we help our clients become more competitive by making their enterprises more intelligent: adaptive, innovative, globally effective, and connected to their own clients.

Genpact began in 1997 as a business unit within General Electric. This heritage has contributed to our deep understanding of process. As GE made Lean and Six Sigma pervasive, Genpact applied this same industrial engineering ethos to business processes operations for the first time. Built with single-minded passion for process science and operational excellence, Genpacts Smart Enterprise Processes(SEPSM)methodology focused on business impact while safeguarding costs and limiting initialinvestment igniting the global Business Process Outsourcing (BPO) services industry. In January 2005, Genpact became an independent company, bringing our process expertise and unique DNA inLean Six Sigmato global clients. In August 2007 we became a publicly-traded company, (NYSE: G) growing rapidly from 32,000 employees and a revenue of US$823 million, to more than 65,000 employees and revenues of US$2.1 billion (2013). Bain Capital became Genpacts largest shareholder in November 2012 with the strategic objective to grow the company further.

Genpact has accumulated significant expertise over the past 16 years of specialized work with hundreds of enterprises. We remain loyal to our heritage of operational excellence as an extension of our clients business reflected by the best client satisfaction scores in the industry. Our experienced management team drives client partnerships personally and manages global operations in 25 countries around the world, with mainofficesin New York City where key executives and corporate functions are based.Company's vision and missionEvery business organization follows a set of pre-determined steps and techniques in order to survive and grow in the industry. Every business thrives to outperform and take the market share to it's credit. However, a business organization is in capacitive of attaining the objects it has set, without having a clear vision as to what's to be done and how it is to be done.Hence, it is clear that vision and mission are two underlying assets that any business has to have.In this regard, following few points are discussed to make the object of Genpactmore clear.The velocity, quantum and certainty of change define the new age of business. How companies embrace these new dimensions of change will determine their future. Intelligence is what ensures the evolution, growth and survival of any species. The same principle applies to business. Intelligence is necessary to outcompete. The Intelligent Enterprise will lead the competition in these times of change. Genpact follows the concept of an intelligent enterprise. The concept revolves around the four factors that make the Company business intelligent, namely; Globally Effective, Connected, Innovative and Adaptive. The aim of the Company is to attain all the above mentioned factors simultaneously to function efficiently and follow it's set path. Globally EffectiveThe intelligent enterprise is able to address different markets and run operations optimally.The demographic shift between emerging and developed nations now impacts demand, buying power, intellectual capital and talent supply. This drives incredible changes in product design, market infrastructure and value chains.An intelligent enterprise builds scale based on opportunity or uncertainty offered by each market. It then outcompetes by tapping the worlds best intellectual resources in the most cost efficient and effective manner. This is what Genpact aims for everyday it wakes up for it's business call. ConnectedThe intelligent enterprise has the vision to anticipate and meet evolving stakeholder needs.Globalization and disruptive changes in technology have replaced the traditional workplace, creating global networks of virtual organizations. The smart organization harnesses this connectivity to anticipate and satisfy stakeholder needs.This is done by building visibility, access and the ability to transact from anywhere in the world. The intelligent enterprise is adept at creating end-to-end visibility of global processes and driving a seamless flow of data and decisions. It creates and delivers hugely differentiated value for its end customers by intelligently leveraging complex partner ecosystems to innovate, develop and deliver. InnovativeThe intelligent enterprise finds ways to address both opportunity and uncertainty for a competitive advantage.Todays networked world generates complex flows of capital, goods, information and people in a complex interconnected spider web of business touch points. This creates a need for new business models and accelerated innovation.The intelligent enterprise focuses on both breakthrough innovation as well as applied innovation on a daily basis. It invests in a funnel of new products and offerings, and continuously improves value delivered by focusing on productivity improvements. It uses variable cost business models for better preservation of cash and working capital. AdaptiveThe intelligent enterprise responds to change with agility. It fosters a culture of change through agile operating teams of passionate people focused on delivering maximum value to internal and external customers.Flexible business models using variable cost structures are hallmarks of the adaptable organization. They help vaporize organizational clutter by identifying core versus non-core processes and by eliminating redundancies and inefficiencies. They allow deployment of modular investments, supported by smarter analytics, that increase predictability and readiness for change.Thus, it is how the Company sees what's ahead of it and functions accordingly in such a manner that all the above mentioned four areas are covered in an integrated manner. OBJECTIVES OF THE STUDY1. To study about quality of work life people in genpact2. To study about culture of the organization3. To study about working environment of company4. To study about personal life of employees working in company

CHAPTER-2RESEARCH METHODOLOGY