Project Management Roundtable

Project Success

IT Summit

June/2014

Agenda

2

• Introductions

– Patricia Buickerood (HUIT)

– Bob Capone (GSE)

– Reena Reddy (HBS)

• Success from Different Perspectives - Discussion

– Patricia Buickerood (HUIT) – Project Management Success

– Bob Capone (GSE) – Customer Satisfaction

– Reena Reddy (HBS) – Business Value

• Wrap-up

HUITPMO@harvard.edu

What is Success?

3

Three Perspectives of Success

Project Management

• On time/within budget, milestone delivery, green/yellow/red

Customer Satisfaction

• Management of expectations, partnering, personal goal attainment

Business Value

• Solution effectiveness, value attainment

… and for of these perspectives:

1. What does success mean?

2. How do we measure success?

3. What can PM’s do to improve success?

HUITPMO@harvard.edu