Learn How the Project Management Office (PMO) Functions…

PMOs generally become the source for guidance,

documentation, and metrics related to Project Management.

A working model using mission-driven measures in a team approach enables focus on effective solutions

PMOs generally become the source for guidance, documentation, and metrics related to Project Management.

Chuck Morrison, MBA, PMP, CPIM, WWISA

Course Goals •  Create and maintain project standards and methods •  Project administration support •  Project Management consulting and mentoring •  Providing or arranging Project Manager training •  Managing shared methodology and processes •  Support for projects Governance •  Project Quality Assurance recommendations •  Portfolio & Program support to Project Owners •  Enable collaboration of Sponsors, Users, SMEs & Stakeholders

Target Audience Who should take this course? •  Subject Matter Experts (SMEs) •  Product Owners and Sponsors •  Business Process Managers •  Business Process Users •  Product, Project, and Program Managers •  Business Analysts & Architects •  Quality Assurance •  System & Software Developers

Course Prerequisites •  Some technical experience •  Ability to collaborate and listen •  Capability to capture and define business and

technical requirements •  Interest in business analysis and information

architecture •  Ability to collect and organize tasks, activities and

resources into diagrams and graphical models

How the Project Management Office (PMO) Functions…

How the Project Management Office (PMO) Operates … Section 1 Goal …

Creation and maintenance of standards and methods.

Welcome •  … to my Udemy Training course

•  Hello, I'm Chuck Morrison

•  My specialties are: Business Process Engineering, Software Systems Development, Cross-Functional Program and Change Management.

•  My significant skills and accomplishments include ...

•  My significant accomplishments also include ...

What’s a PMO? •  PMO is proven life cycle methodology for minimizing time,

cost and risks of delivery of value to customers.

•  PMO methodology coordinates enterprise vision, goals, objectives and strategies.

•  PMO methodology supports consistent governance of Business- or Mission- implementation and decision-making.

•  Centralized coordinated management of portfolios, programs and project within a PMO’s domain

•  Company’s Business Systems Delivery

•  Team Support Product & Services for Customers

•  Undocumented Processes & Procedure

•  What to Do … Next Steps …

Imagine …

Related Quotes •  Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop

questioning. – Albert Einstein

•  Continuous improvement is not about the things you do well — that’s work. Continuous improvement is about removing the things that get in the way of your work. The headaches, the things that slow you down, that’s what continuous improvement is all about. ~Bruce Hamilton

•  Perfection is not attainable, but if we chase perfection we can catch excellence. -Vince Lombardi

•  The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. ~Bill Gates

•  What gets measured, gets managed. ~Peter Drucker

Why Is a PMO Needed? •  Managing shared methodology and processes •  Creation and maintenance of standards and methods •  PM Training and competence development •  Offering support for projects, acting as consultants on demand •  Contributing with recommendations only to project governance –

selection of projects and administrative support •  Contributing with recommendations only to project quality assurance •  Centralized archive of lessons learned •  Providing HR and staffing assistance •  PM consulting and mentoring on methodology, and dealing with

exceptions

What’s This Course About? •  The primary goal of a PMO is achievement of benefits of

standardizing and following project management policies, processes, and methods.

•  PMOs are a source for guidance, documentation, and metrics supporting managing practices in implementing projects within the organization

•  Collaborative development of viable solutions based on PMO Methodology in support of organization vision

What you get from this course? •  Create and maintain project standards and methods •  Project administration support •  Project Management consulting and mentoring •  Providing or arranging Project Manager training •  Managing shared methodology and processes •  Support for projects Governance •  Project Quality Assurance recommendations •  Portfolio & Program support to Project Owners •  Enable collaboration of Sponsors, Users, SMEs &

Stakeholders

What are course requirements? •  Some technical experience desired. •  Ability to collaborate and listen for business wants and

needs •  Capability to capture and define business and technical

requirements •  Interest in the fields of business analysis and information

architecture •  Ability to collect and organize tasks, activities and resources

into diagrams and graphical models

Target Audience Who should take this course? •  Subject Matter Experts (SMEs) •  Product Owners and Sponsors •  Business Process Managers •  Business Process Users •  Product, Project, and Program Managers •  Business Analysts & Architects •  Quality Assurance •  System & Software Developers

Organizing PMO Functions & Methods within a Domain

Organizing PMO Functions & Methods within a Domain Section 2 Goal …

•  Create and maintain project standards and methods

•  Project administration support

•  Project Management consulting and mentoring

What are Supporting PMO Methodology Contexts

•  Waterfall (SDLC) – Stages/Phase Gates

•  Rational Unified Process (RUP) – Iterative/Incremental

•  Agile SCRUM – See Also … Learn Agile SCRUM Development for Project Managers …

The Swing – Project Point of View

•  How the customer explained it

•  How the Project Leader understood it

•  How the Analyst designed it

•  How the Programmer wrote it

•  How the Business Consultant described it

•  How the project was documented

•  What Operations installed

•  How the Customer was billed

•  How it was supported

•  What the customer needed!

PMO Root – Tasks & Responsibilities

•  Managing shared methodology and processes

•  Training and competence development

•  Offering support for projects, acting as consultants on demand

•  Contributing with recommendations only to project governance – selection of projects

•  Contributing with recommendations to project quality assurance

Waterfall (SDLC) – Stages/Phase Gates

PMO Flow Stages

IBM Rational Unified Process (IBM RUP)

IBM RUP UML Modeling Language

The Agile SCRUM focuses on: •  Individuals and interactions over

processes and tools

•  Working software over comprehensive documentation

•  Customer collaboration over contract negotiation

•  Responding to change over following a plan

Agile SCRUM Methodology

What Are Agile Scrum Sprints?

PMO Related Principal Roles & Responsibilities

•  Portfolio Management •  Program Management •  Project Management •  Subject Matter Experts (SMEs) •  Product Owners & Executive Stakeholders •  Sponsors •  Business Process Managers & Users •  Business Analysts & Architects •  System & Software Developers •  Quality Assurance •  Influencers

PMO Related Principal Roles & Responsibilities (RACI/RAID/RASCI)

PMO Methodology & Maturity Phases

•  Development of common approach and tools for project management.

•  Introduction of governance processes and quality assurance.

•  Implementing true project portfolio management.

•  Support Project Managers (Templates, Training, …)

•  Support Project Owners, Sponsors (Governance)

•  Strategic Support to Senior Management

PMO Value to Organization •  Performance Metrics (Balanced Scorecard):

• On-Time Delivery • Delivery within Budget • Delivery of Products & Services with Scope • Delivery within Customer’s Expectations

•  Strategic Benefits: • Standardized Operations (Effectiveness/Efficiency) •  Improved Resource Allocation & Capacity Planning • Higher Quality Project Information (Progress/Risks) • Realistic work Prioritization

Further PMO Considerations

Section 3 – CSF and Critical Roles for PMO in SCRUM

Critical PMO Success Factors •  Design PMO (centralized, decentralized, virtual) based on objectives. •  Cover true organization needs identified by PMO stakeholders. •  Ensure top management support. •  PMO services should be free of charge to projects. •  PMO is not a bureaucratic control unit. •  Resource PMO with experienced senior Project Managers. •  Focus on project management practices continuous improvement. •  Allow PMO to progress at own pace, starting at core needs (methods

and tools) moving to Governance and Portfolio Management when organizational maturity is high and Senior Management sees value in the PMO assisting other functions.

PMO SCRUM Role Challenge •  PMO often view themselves as protectors and

supporters of best practices •  PMO supporters may generate resistance while

defending the current processes •  Change is both personally and professionally

intimidating. •  Responsibilities among the Scrum Master, product

owner, and team, leaving project managers questioning their role

PMO & SCRUM Transition SCRUM Transition – PMO and People •  The Project Management Office and People •  Develop a training program •  Provide coaching •  Select and train coaches •  Challenge existing behaviors

PMO & Projects/Processes The Project Management Office and Projects •  Assist with reporting •  Assist with compliance needs •  Manage the inflow of new projects

The Project Management Office and Process •  Assist in establishing and collecting metrics •  Reduce waste •  Help establish and support communities of practice •  Create an appropriate amount of consistency across teams •  Provide and maintain tools •  Coordinate teams •  Model the use of Scrum •  Work with other groups

Conclusion …

Section 4 – Conclusion …

Conclusion … You’ve Completed the Course Goals … •  Creation and maintenance of standards and methods •  Centralization of lessons learned archive •  Project administration support •  Project Management consulting and mentoring on methodology, and

dealing with exceptions •  Providing or arranging Project Manager training •  Managing shared methodology and processes •  Support for projects, acting as consultants on demand selection of projects

– recommendations only to project governance •  Contributing with recommendations only to project quality assurance •  Offering support to program and project owners •  Enable collaboration of sponsors, users, & stakeholders about system

functionality in business language

Glossary For definitions of terms used in this course, please see

downloadable Glossary below …

For Further Reading … OO UML developed by “The 3 Amigos” Grady Booch, Ivar Jacobson and James Rumbaugh at Rational Software during 1994–95 with further development led by them through 1996 … Rational Software transferred to IBM … OO UML accepted by OMG & ISO Please see other References (attached) ...