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Franchise Association Conference Thursday 29th - Saturday 31st July 2010

InterContinental Hotel, Wellington

PRINCIPAL SPONSOR

SILVER SPONSORS

BRONZE SPONSORS

PLATINUM SPONSOR GOLD SPONSORS

The Speakers

Steve Greenbaum - Past Chairman IFA and CEO/Founder of PostNet International Franchise Corporation PostNet was founded in 1993 and now has 850 franchises in 12 countries including USA, South Africa, South America and Australia. Steve Greenbaum will talk about his activities and involvement in franchising on a global scale and share his perspective on leadership, growing your business and brand in tough economic times and the impact of technology on franchising and best practices in franchising today.

The Hon Maurice Williamson

Maurice Williamson has been the MP for Pakuranga since 1987 and is the Minister for Small Business, Minister for Customs, Minister for Building & Construction, Minister for Land Information and Minister of Statistics.

Dr Susan Flint-Hartle - Massey University NZ Franchising in 2010: An in-depth view What we want to know about the industry, how we are going to measure those aspects, how we have assured the answers given allow us to scope the industry in the ways we intend. Our preliminary work. The response. How we will be able to compare cross country results.

The Programme THURSDAY 29TH JULY : 6.30 - 8.00PM Cocktail networking function in the Grand Hall Parliament. Hosted by Peseta Sam Lotu-liga, MP for Maungakeikei and Deputy Chairperson, Commerce Committee. 6.15pm - Gather in hotel lobbies 6.20pm - Coaches depart for Grand Hall For security reasons, your must bring your personal invitation. Dress: Smart casual

7:30 - 8.45 9.00 - 9.10 9.10 - 9.30 9.30 - 9.40 9.40 - 10.15 10.15 - 10.45 10.45 - 11.10 11.10 - 12.30 12.30 - 1.40 1.40 - 2.40 2.40 - 3.40 3.40 - 4.00 4.00 - 5.00 5.00 - 5.15

Conference Registration - Arrival tea/coffee David Nottage -Master of Ceremonies Welcome and housekeeping The Hon Maurice Williamson Minister for Small Business Kerry Prendergast Her Worship the Mayor of Wellington Dr Susan Flint Hartle - Massey University NZ Franchising in 2010: An In-depth view Steve Greenbaum Past Chairman IFA and CEO/Founder of PostNet International Franchise Corporation Live Video Link to Denver, Colorado Morning Tea - Function Lounge, Level 1 Stephen Mockett - bnz Chief Operating Officer Sponsor Welcome Stephen Toplis - bnz Head of Research Lunch - Function Lounge, Level 1 Tracey Voyce - Bloomtools Web marketing and social media: Fad or revolution? Workshops (pre-registered) Afternoon tea - Function Lounge, Level 1 Dr Deb Shepherd - The Icehouse How do you grow your business when you are flat out running? Estelle Logan - Chairman Franchise Association of New Zealand

The Museum of New Zealand Te Papa Tongarewa 6.40pm - Gather in hotel lobbies 6.45pm - Buses depart for Te Papa 7.15pm - Dinner and entertainment 11.00-11.30pm - coaches depart for hotels Dress: Smart Casual

EVENING FUNCTION

Tracey Voyce - Bloomtools Web marketing and social media: Is it a fad or revolution? Who is following it and is it really adding any advantages for business? How does a business become aware of and overcome negative publicity? See the statistics. Hear the business stories and strategies successful companies are using.

Dr Deb Shepherd - The Icehouse How do you grow your business when you are flat out running? Deb is a senior lecturer in the Faculty of Business & Economics at Auckland University and was part of the founding team for The Icehouse. She works with SMEs and businesses in the areas of team leadership development, strategy development and business growth.

FRIDAY 30TH JULY

Stephen Toplis - bnz - Head of Research Stephen was appointed as BNZ’s Head of Market Economics in 2001. He is currently located in BNZ’s Markets Division where he is charged with providing an economic and political overview for the Bank’s whole operation.

Kerry Prendergast

Welcome address from Her Worship the Mayor of Wellington

The Speakers

Ree-Anna Chatman - Franchise Relationships Institute

Emerging Trends for a new decade in franchising Ree-Anna has worked with of Australia’s leading franchisor brands in the review of their recruitment practices and assessment of franchisee satisfaction. She is a corporate psychologist and professional facilitator. She will share latest trends in: * Recruiting high quality franchisees * Mentoring and develop-ing franchisees for high performance * The factors that drive high levels of franchisee satisfaction * Winning franchisee hearts and minds and engaging them with your brand * Creating a healthy franchising culture.

Rob Parry - McDonalds, Rotorua Franchisees, Rob and Linley Parry are winners of the prestigious Golden Arch - McDonald’s ultimate international award. Only 34 restaurants from the 32,000 strong chain will receive this award in 2010. Rob will talk about how a part-time crew person became an owner, the training and benefits of the McDonald’s system and the relationship and support between Franchisee and Franchisor and how they were able to stand out form 7000 other McDonalds operators worldwide to win the Golden Arch award.

The Programme

08.30 - 08.35 08.35 - 09.35 9.35 - 10.35 10.35 - 10.55 11.00 - 11.30 11.30 - 12.30 12.30 - 1.30 1.30 - 2.30 2.30 - 3.30 3.30 - 3.45 3.45 - 4.10 4.10 - 5.10 5.10 - 5.20

MC - Housekeeping Mike Hutcheson - Lighthouse Ideas Stories from the Near Future Ree-Anna Chatman - Franchise Relationships Institute Emerging trends for a new decade in franchising

Morning tea - Function lounge, Level 1 Rob Parry - McDonalds Rotorua Winners of the prestigious Golden Arch award Tony Laker - Laker House of Travel How the Hell Did that Happen? Lunch - Function Lounge, Level 1 Workshops (pre-registered) Adrian McFedries - DC Strategy Australia Franchising overseas/ International Expansion Afternoon Tea - Function Lounge, Level 1 George Yammouni - Chairman FCA Keeping the faith Jim Cornish - MD EcoWash Mobile Darwin: Theory or Award Estelle Logan - Chairman FANZ Official close of conference

St James Theatre Gala Dinner sponsored by bnz partners 7.15pm - Gather in hotel lobbies 7.20pm - Buses depart for St James 11.25 - 11.50pm - Buses depart for hotels

EVENING FUNCTION

George Yammouni - Chairman FCA Keeping the Faith Franchising Australasia : keeping the faith (sustainable growth without heavy handed regulation).

Jim Cornish - CEO Nanotek (by Ecowash Mobile) Darwin: Theory or Award In 6 years Ecowash Mobile has grown into an international franchise system in 17 counties, establishing itself as the No.1 car washing franchise in the world and in the process adapting to a variety of economic conditions and cultures. When external pressure is applied businesses either fail or thrive - what makes the difference?

SATURDAY 31ST JULY 2010

Tony Laker - Laker House of Travel How the hell did that happen?

Tony is a combination of humour, inspiration and great business messages. Hear how, against all the odds, Laker House of Travel has become one of the largest travel companies in New Zealand. His presentation describes a no-nonsense, common-sense, roller coaster ride of adventure, controversy, intrigue and some great business ideas.

Mike Hutcheson - Lighthouse Ideas Stories from the Near Future With insight and humour Mike’s presentation will explore the rapid rate of change in technology today, how everything changes, yet everything stays the same and how we can use our unique intelligence to solve every day problems.

SUNDAY 1ST AUGUST 2010

9.00 - 10.30 Annual General Meeting Featherstone Room - Hotel InterContinental All members are requested to attend

Adrian McFedries - DC Strategy Australia Franchising Overseas / International Expansion Adrian’s address will draw on practical experiences and examples to focus on how groups have made millions of dollars in overseas marketing including: *Why go global? *The effects of the economic crisis *Opportunities in foreign markets *The best expansion strategy for your business *Which business model to choose *Avoiding the pitfalls and key mistakes

Dress: Formal/Black Tie

The Workshops

All workshops at Level 1, InterContinental Hotel FRIDAY 30TH JULY 2010 - 2:40 - 3:40PM SATURDAY 31ST JULY 2010 - 1:30 - 2:30PM

WORKSHOP 1 Scott Goodwin - Davenports Harbour Lawyers

Growing your system by creating bankable franchise arrangements.

In order for a franchise system to truly grow and succeed, the arrangements must be commercially “bankable” (ie solution oriented and bankable). Lawyers have a tendency to create documents which might technically be very sound but, which in terms of being “commercially” sound, are deficient and therefore “un-bankable”. We need to create fair commercial arrangements which a funder can “bank” comfortably and with confidence.

WORKSHOP 2 Tracey Voyce - Bloomtools

Franchising and the Internet

We all know the value the internet brings businesses, but sometimes knowing the best direction specifically for you is the challenge. This incredibly packed presentation will answer many of your questions, give you insight and guidance in what you need to do. The workshop will include: Examples/strategies used by franchisors to achieve results online including customer attraction, retention, referrals, franchise recruitment and management. Businesses at each workshop will get a free one- on-one evaluation and strategy session.

WORKSHOP 3: Adrian McFedfries - DC Strategy

Selecting countries based on Science Not Emotion China, India, Australia, USA, Canada, UK where do I begin? Selecting the most appropriate countries for international expansion is one of the most important decisions which should not be based on emotion or anecdote. David McLeish - New Zealand Trade & Enterprise

International Franchising - NZTE Assistance

NZTE has a range of customised service offerings supported by skilled and experienced client manag-ers in NZ and 36 offices around the world which can assist franchise companies take their business internationally.

WORKSHOP 5: Ree-Anna Chatman - Franchise Relationship Institute

Understanding a Best Practice Franchising Culture Culture is “how we do things around here”. It not only influences people’s attitudes but also impacts behaviours and performance. A healthy franchise culture is one of the keys to success. In this highly interactive workshop Ree-Anna will share with you the five key areas from the “Franchisor Wheel of Excellence” which together help you create a healthy franchising culture. You will then have the opportunity to workshop with each other; best practice ideas to improve your franchising culture.

WORKSHOP 4: Philip Morrison - Franchise Accountants

Benchmarking: Improving franchise system performance

With tighter times, franchisors are seeking ways they can improve and tune their franchisee performance. This aim of this workshop is to: * Provide an overview on how franchisors can improve their systems through effective benchmarking. * Provide some exposure to trends in MIS systems that can generate the benchmarking. * Highlight how using management information systems (MIS) options within franchise systems can link franchisor strategy with operational performance of franchisees.

WORKSHOP 6: Steve Davis - Davis Consulting

Steve Davis is currently the Retail Loss Prevention and Security Consultant to the NZRA and a number of other retail groups. He has 20 years of specialised industry experience in ‘shrinkage’ and theft/loss control Workshop 6A Friday 30th July (retail specific) Shoplifting and ‘shrinkage’ Staff training and shoplift deterrence Workshop 6B Saturday 31st July Employee theft - controls and investigation Internal theft and fraud and ‘vulnerability audits’

MASTER OF CEREMONIES : DAVID NOTTAGE David is the 1996 World Champion of Public Speaking but more than that, he is passionate about inspiring people to be the very best they can be. As our MC for conference David will use his humour and wit to make this an experience to remember.