program overview seminar · 2020-02-13 · program overview . 3 340 suppliers are enrolled in the...
TRANSCRIPT
Program Overview Seminar September 22nd, 2017
Program Overview
472 resources had been engaged from contract inception through June 30th
Average of 3.62 weeks between req open and engagement start
42 agencies/divisions have utilized the contract
142 suppliers were awarded engagements
86 Tier 1 suppliers hold 339 engagements
56 Tier 2 suppliers hold 133 engagements
Over $44.6 million has been awarded to the supplier community
Top five utilized titles:
Programmer Analyst
Project Manager
Programmer
Business Analyst
Enterprise Architect
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Program Overview
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340 suppliers are enrolled in the network Open enrollment allows suppliers to join at any time
179 suppliers were enrolled based on prior service, 161 suppliers are new to the program
61 reqs. were released to the network between 4/1/17 – 6/30/17 315 candidates were forwarded to the Agency hiring managers
48 candidates were selected for engagement against these reqs. by the time of report creation
A full performance dashboard is posted to our web portal site; http://michigan.compaid.com
Web Portal Overview
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http://michigan.compaid.com
Web portal includes relevant contract information, including:
Criteria for Participation
Subcontractor Agreement
FAQs
Job Titles
Resume Template and Electronic Right to Represent Template/Info
Invoicing Process
Performance Dashboard
Program Workflow Process
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Service Level Agreements – CAI
As the MSP, CAI is bound to the following SLA metrics:
Measurement Target Quarter
Resume Submittal Response 92% or higher 100%
Round 1 Fill Rate 92% or higher 98.18%
Resource Dismissal 5% or lower 0.74%
Accurate Billing 99% 100%
System Availability 99% 99.63%
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Service Level Agreements – Suppliers
Performance-based Service Level Agreements (SLA) ensure speed, quality and accuracy
Suppliers are held to the following SLAs: Metric Description Target Network Average
Percentage of Timesheets
Submitted on Time
Timesheets will be submitted to State Agency for approval by defined deadline, based on all timesheets submitted. 95% of timesheets 97.20%
Resource Dismissal Measures number of resources dismissed due to inadequate resource performance.
5% or lower of headcount 2.28%
Attrition Rate Measures resource turnover due to unplanned situations that are not caused by the State of Michigan.
5% or lower of headcount 1.60%
Candidates Interviewed
Measures the number of candidates who fulfill interview requests.
80% of interviews accepted 89.79%
Candidates Fulfilling Offers of Engagement
Measures the number of candidates who start engagements after offer acceptance.
95% of candidates offered engagement 95.57%
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Electronic Right to Represent Process
Electronic Right to Represent (E-RTR), to streamline candidate submission and supplier validation process
Practices to Avoid
Ensure timesheets are entered each week to comply with service level agreements.
Resumes must be submitted in program format and be accurate to candidate skills
Maintain business practices to confirm identify and technical skills of candidates
Reveal subcontractors and confirm the representation and employment of those resources
Subcontracting agreements allow only one subcontracting layer
Incomplete information on candidate submission
Be thorough and ensure that information is complete prior to submittal
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Best Practices
Watch for emails entitled “Peopleclick VMS Notification”
Requisition releases (Create date is not the same as release date)
Updates on current reqs.
Request for additional information/candidates
Information on upcoming needs
Information regarding requisitions needed ASAP
Look for weekly updates from the CAI team, also sent via PeopleFluent
Use them to set recruiting priorities and manage job postings
Focus on the requisitions that still need resumes
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Best Practices
Upon release, review the PeopleFluent requisition carefully
The requisition contains important information related to day to day tasks, work location, travel requirements, work schedule, projected duration, parking costs, etc.
The “Required/Desired Skills” section lists the technical and professional skills essential for the assignment
Submit your top candidates
Ensure candidate’s full, legal name is used during submission
Candidate’s personal email address must be also entered in PeopleFluent during the submission process
Provide valid phone numbers for your candidates; update as necessary
Ensure “Required/Desired Skills” section is filled out accurately and honestly
Use Resume Template (on portal site) when submitting candidate
Send candidate the E-RTR template (on portal site)
E-RTR must be in MI_RTR mailbox and filled out correctly in order for candidate to be considered
E-RTR will be used in dual-submittal situation(s)
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Best Practices
Communicate with your candidates
Inform them of specifics of the requisition and confirm interview availability
Let them know that they may receive a phone call from CAI during SLA window (4 days)
Candidate must validate your company during the call
Manage candidate expectations to understand that CAI may be contacting them within that window
Finalize all compensation details prior to submittal
Ex-SOM contractors – please provide follow up email with last duration, manager, agency, and reason for leaving.
After submission, remain in contact with your candidates
Change their status to “Reject – Not Available” if they are no longer on the market
Similarly, inform candidates if they are no longer being considered
Make yourself available to the CAI Contract Managers
You will be contacted via the contact points in the Vendor Contact Information section of the candidate submittal if information is needed or an interview is requested
Notify CAI Contract Managers immediately if any issues or concerns arise following submittal
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Best Practices
Keep all contract-related documentation up-to-date
Provide CAI with updated insurance certificates
Set-up automatic insurance certificate renewal with your provider
If not possible, send certificates via the following methods before insurance lapses:
Email: [email protected]
Mail: CAI, Attn: MSP Vendor Management, 3801 Paxton Street, Harrisburg, PA 17111
Notify CAI of company address and/or name changes
Keep your PeopleFluent user list and contact information current
Inactivate users no longer with the company
Make sure your company has more than one Admin user to reset passwords
Keep PeopleFluent Default User information correct
Click on Admin, Vendor Information, and then edit the Contact Information section
Will ensure that your users get the important notifications previously mentioned
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Tiering Adjustment
Beginning October 1st, tiering structure will be removed
All suppliers will receive requirements at the same time
Supplier SLAs will remain in place for performance tracking
This tiering method will remain in place for six months
Candidate submittals, SLA performance, and candidate quality will be closely monitored
After six months, CAI and the State will meet to determine future tiering changes
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Contact Points
Elijah Beckwith
Phone: 517-392-2199
Email: [email protected]
Trent Vondrasek
Phone: 517-750-8830
Email: [email protected]
MSP Operations Help Desk
Email: [email protected]
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