Program Overview

Agenda What is CTP?

The program The exam Industry built, recognized and accepted

Why Is CTP Becoming So Important? In the marketplace To organizations To individuals

Training Options

Why Certification? The demand for unified communications solutions that are feature-rich and cost-effective continues to grow at a rapid pace. Selling, installing and maintaining these solutions requires a well-trained workforce that understands how the technologies integrate and how to best meet customers' needs. The CTP (Convergence Technologies Professional) training and certification program provides this vital knowledge foundation.

www.CTPcertified.com

Convergence Technologies

• Convergence is the merging of three networks - data, voice and video – into a single network.

• Companies need complete solutions.

• There is a shortage of personnel qualified to sell and support convergence products.

Telephone EquipmentNetwork Services

Video•Transmission Equipment

What is Certification? Convergence Technologies Professional (CTP) is the official

convergence certification program of the Telecommunications Industry Association (TIA).

The CTP (Convergence Technologies Professional) certification is the only proven program designed to validate standards-based knowledge in today's convergence technologies.

The demand for unified communications solutions that are feature-rich and cost-effective continues to grow at a rapid pace. Selling, installing and maintaining these solutions requires a well-trained workforce that understands how the technologies integrate and how to best meet customers' needs. The CTP (Convergence Technologies Professional) training and certification program provides this vital knowledge foundation.

www.CTPcertified.com

CTP Competencies CTP certified individuals have core knowledge and skills in the following

data networking, telephony networking and convergence technology areas: Data and Internet Protocol (IP) Networking for Convergent Networks

Relate networking models and standards to convergence networking practices. Identify appropriate local area network/wide area network (LAN/WAN) infrastructures. Plan an Internet Protocol (IP) network. Describe wireless networks. Troubleshoot convergent networks. Describe elements and benefits of a virtual LAN (VLAN). Define Quality of Service (QoS).

Voice and Telephony Services, Functions and Technologies Describe codecs and Pulse Code Modulation (PCM). Define Integrated Services Digital Network (ISDN) elements and concepts. Identify common voice services and feature sets. Identify and troubleshoot problems with voice calls in digital and analog

environments.

CTP Competencies contd. Convergence Technologies

Identify essential elements of a convergent network. Identify requirements for transporting text, voice, video, modem and fax through

a converged solution. Identify methods for providing video services through a converged solution. Explain how protocols such as RTP, RTCP, SIP, H.323 and Megaco are used

to carry and control convergent network traffic. Identify common convergence devices. Troubleshoot common convergence technology. Identify security issues for converged networks.

The CTP Exam

Examnumber

CTP TT0-201

Live date March 2007Language EnglishQuestionsand format

65, multiple choice

Duration 90 minutesPassingscore

75% or higher

Exam Cost $175.00 USDTestingcenters

Prometric, VUE, or CTC

Industry Recognized The Telecommunications Industry Association (TIA)

created the CTP certification to satisfy the needs of its members and the industry. The largest telecommunications trade association (1,100+ members)

representing equipment manufacturers, channel partners and their customers

Focuses on standards development and education through credentialing programs World-wide standards organization

Member of the ANSI board of directors Partners with IEEE on standards creation such as 802.11

Credentialing programs include the Certified in Convergent Networking Technologies (CCNT) program and CTP

www.tiaonline.org

Industry Built CTP Certification Advisory Council defines the exam objectives. The Advisory Council’s member companies provided industry experts to

develop the exam items and review the supportive training materials. The Advisory Council’s members consist of manufacturers and

channel/dealers:

www.tiaonline.org

Industry Endorsed

Accepts CTP as an equivalent to the CommNet exam, which is a requirement for the ACA credential

Requires CTP for Mitel's 3300 ICP and SX-2000 to SX-3300 Bridging courses

Requires CTP for Inter-Tel Advanced Technical training

Recommends CTP for all Iwatsu authorized resellers

Endorses CTP as a “stepping stone” to Cisco IP Telephony certification

Industry Endorsed (continued) Recommends CTP as preparation for Nortel Networks’

VoIP Technology certification exam

CTP is accepted by Toshiba as fulfilling the convergent technology prerequisite for certification on IP products

CTP is recognized by NEC America Inc. as an integral part of prerequisite training for all individuals involved in Voice over IP deployment as well as the computer telephony interfaces of NEC state-of-the-art telecommunication systems

Vertical accepts CTP as meeting one of its requirements for becoming a CONVERSip™ Solution

Industry Accepted Alcatel Lucent has determined that CTP training

is an effective way to ensure that its internal technicians understand convergence

IBM Global Services has sent its technicians through CTP training and certification to ensure that they know industry standards and best practices

Eschelon Telecommunications is a regional integrator, just one example of dozens who have adopted CTP

CTP courses are approved for BICSI continuing education credits

Industry Accepted (continued) Current Technologies uses CTP as a

prerequisite for its IP Multimedia Subsystem (IMS) training for Lucent.

The Sage Group provides CTP training as part of its workforce preparation initiative. Unions, for example, have requested CTP training as the convergence standard

CableNet Training requires CTP training before its customers move on to Cisco and Inter-tel training

Multiple Sector Acceptance

CTP is not only for manufacturers and resellers Service providers

DSL Cable Wireless Satellite

Integrators Used for

Internal training External training

IT Certification Market

• CTP was created in response to the convergence market needs:– IT certifications must evolve with technologies.– IT market is demanding job-role-specific certifications.– IT market is experiencing consolidation and thus a need for

cross-technology training.

Early Adopters/Pioneers Mass Market/

Followers End of Life

Time

Numberof

Students CTP

CTP Addresses the Market’s Need CTP validates the required knowledge and skills needed in relation

to the new technology of convergence. Equipment manufacturers need to measure the competency base

of their technicians and dealers entering new product training. Technicians and dealers are required to have a base level of

understanding in data, voice and convergence technologies. Unlike other vendor-neutral training, CTP combines the latest

convergence technologies knowledge with focused hands-on field technician requirements.

Channel companies (dealers) needed a common entry point to multiple vendor certifications. CTP was designed to save time and resources.

CTP Importance to the Channel CTP certification helps build a more efficient convergence

workforce, improve customer satisfaction and enhance competitive position. Establish a baseline mastery of skills. Prepare for product-specific training. Maximize workforce productivity. Decrease labor costs and increase profitability. Improve scheduling efficiencies. Achieve higher levels of customer satisfaction.

How CTP Helps ICT Professionals

CTP certification can benefit technicians or support professionals working in convergence technologies in a variety of ways. Validate knowledge as an expert in convergence technologies Career advancement Remain competitive and relevant in an industry of continual

change

Job Roles and CTP Common job roles in convergence include:

Technical Sales, Technical Representatives Enterprise IT professionals Implementation and Application Sales Professionals Convergence Sales/Post Sales Engineer Customer Service Engineer Systems Integration Project Manager Implementation Services Manager Systems Integrator Applications Sales Executive Network/VoIP Engineer VoIP Architect VoIP Technician VoIP test Engineer Systems Administrator – Voice/VoIP Business Analyst – VoIP

Training Offerings

CTP training materials are available in a variety of formats: Web-Based pre-assessment

To determine if students are ready for CTP training

Instructor-Led curriculum (books) Web-Based Assessment and test preparation Exam study guides

Training can occur through: Your company Existing channel partners Open enrollment classes

CTP Training – Instructor Led Official CTP Classroom training consists of 5 days:

Data Networking – 2 days Telephony Networking – 1 day Convergence Technologies – 2 days

Hands-on training Actual hands-on training activities utilize various industry tools. These activities teach and reinforce on-the-job skills and prepare students for

manufacturers’ product-specific certifications. Authorized CTP Training Partners

Select commercial learning centers, academic institutions and corporate training departments

Locate an authorized training partner at www.CTPcertified.com

CTP Training – Online Assessments CTP Online Practice Exams

This online assessment tool allows a learner to measure his or her proficiency on the content covered in the CTP exam:

Pre-assess certification aptitude Prepare for the high-stakes exam environment, Identify skills gaps and additional study needs.

CTP Online Assessment for the Classroom Provides instructors with a powerful tool to measure learner proficiency

on specific topics or the full range of CTP skills objectives. CTP Online Assessment for the Classroom can be used as a pre-

assessment tool to help instructors evaluate their students’ aptitudes and tailor coursework to their needs.

Questions & Answers