program manager: carrie bohan program staff: ken smith martin suzuki galen heffern

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OPERATOR TRAINING AND CERTIFICATION PROGRAM Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Page 1: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

OPERATOR TRAINING AND CERTIFICATION PROGRAM

Program Manager:

Carrie Bohan

Program Staff:

Ken Smith

Martin Suzuki

Galen Heffern

Page 2: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Training and Certification Program

Regulations (18 AAC 74)The Three Articles

Primary FunctionClassification of Systems

Water SystemsWater Distribution Systems

Certification of Operators

New ProgramsTaking Exams at the Next LevelOnline ExamsOperator Reimbursement Program

Page 3: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Certification and Training Regulations(18 AAC 74)

Article OneRequirements for large water/wastewater systems

Classifying systems/certifying operators

Article TwoRequirements for small water systems

Classifying systems/certifying operators

Article ThreeRequirements common to both

Renewal requirements

Fees

Definitions

Page 4: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Finding Your Very Own Copy of the Regulations

dec.alaska.gov/water/opcert/index.htm

Page 5: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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The Basic Rule

Supervising operators of water systems must be certified at levels equal to system classifications.

What we do:o Certify Operatorso Classify Systems

Page 6: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Water Systems

Water Distribution

Types of Systems We Classify

Emmonak WT PlantPhoto Courtesy of DCCED

Akiak WT PlantPhoto Courtesy of DCCED

Water Tanks in False PassPhoto Courtesy of DCCED

Fire Hydrant in ChignikPhoto Courtesy of DCCED

Chevak WT PlantPhoto Courtesy of DCCED

Water Lines in Saint MichaelPhoto Courtesy of DCCED

Page 7: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Water Systems

Public Water Systems provide water for human consumption through pipes or other conveyances to at least 15 service connections or serve at least 25 people for at least 60 days a year.

A Community Water System (CWS) serves the same population year round. A Non-Transient Non-Community Water System (NTNCWS) serves at least

25 of the same people at least six months per year. A Transient Non-Community Water System (TNCWS) does not regularly

serve at least 25 of the same individuals over six months per year. PWSID Classification based on complexity 646 water systems

Anaktuvuk Pass WT PlantPhoto Courtesy of DCCED

Kongiganak WT PlantPhoto Courtesy of DCCED

Eklutka WT PlantPhoto Courtesy of AWWU

Page 8: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Water System Classification< 500 peopleNo Chemicals – Small UntreatedOne Chemical – Small TreatedComplex treatment – Point rating system determinesWater Treatment classification

> 500 people

Point rating system determinesWater Treatment classification

Hoonah

Page 9: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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More than 500 people or 100 service connections More than 15 service connections Classification based on size and complexity 100 systems

Water Distribution Systems

Water Tank in Fort YukonPhoto Courtesy of DCCED

Fire Hydrant in AkiakPhoto Courtesy of DCCED

Insulated Piping in AlakanukPhoto Courtesy of DCCED

Page 10: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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FIRST - Number of Service Connections Class 1 = 15 to 500 Class 2 = 501 to 5,000 Class 3 = 5,001 to 15,000 Class 4 = >15,000

THEN If water is circulated or heated to prevent freezing, then one class If five or more pressure zones, then one class If both occur, then only one class

Water Distribution Classification

Water Main Leak Repair in SaxmanPhoto Courtesy of Kerry Lindley

Fires Hydrants in NuiqsutPhoto Courtesy of DCCED

Page 11: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Finding the Classification of a System

dec.alaska.gov/water/opcert/index.htm

Page 12: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Finding the Classification of a System

Page 13: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Finding the Classification of a System

Page 14: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Water Distribution 4Water Treatment 4

Water Distribution 1

Water Distribution 2

Water Distribution 3

Water Treatment 1

Water Treatment 2

Water Treatment 3

Small, Untreated

Small, Treated

Water/Wastewater System Classification Chart

499

499

500

500

Operator Training and Certification ProgramRevised August 9, 2011

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Page 15: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Management/System Owner Considerations Regarding System Classification

Know the classification of each system under their control

Know why each system is classified at the level it is

Question authority (don’t take our word for it)

Be aware that changes to the system might affect system classification

Page 16: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Certification

Eligibility Requirements Education Experience

Exams

Page 17: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Eligibility Requirements – Small SystemsSmall Untreated Water Systems

High School Diploma or G.E.D.

Three months of operating experience at a system classified as a small, untreated water system or greater (or completion of a department approved training course)

Small Treated Water SystemsHigh School Diploma or G.E.D.

Six months of operating experience at a system classified as a small, treated water system or greater (or completion of a department approved training course)

Operator Certification

Page 18: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Certification

Eligibility Requirements – Large SystemsEducationExperience

Page 19: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Certification

Eligibility Requirements – Large Systems

Provisional LevelHigh School Diploma or G.E.D., and

Three months of operating experience in the system type requested, orCompletion of a department-approved course

Page 20: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Eligibility Requirements – Large Systems

Level IHigh School Diploma or G.E.D., and

One year (1,950 hours) of operating experience in the system type requested

Operator Certification

Page 21: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Certification

Eligibility Requirements – Large Systems

Level IIHigh School Diploma or G.E.D., and

Three years of operating experience in the system type requested

Page 22: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Certification

Eligibility Requirements – Large Systems

Level IIIWater Distribution

High School Diploma or G.E.D.; Four years of operating experience of which two years must be specific to water distribution in a class II or higher facility; and One year of post-secondary education (45 CEUs)

Water TreatmentHigh School Diploma or G.E.D.;Four Years of operating experience of which two years must be specific to the water treatment in a class II or higher facility; and2 years of postsecondary education (90 CEUs).

Page 23: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Certification

Eligibility Requirements – Large Systems

Level IVWater Distribution

High School Diploma or G.E.D.; Six years of operating experience, of which three years must be specific to water distribution in a class III or higher facility; and One year of postsecondary education (45 CEUs).

Water TreatmentHigh School Diploma or G.E.D.;

Four years of operating experience, of which two years must be specific to water treatment in a class III or higher facility; and Four years of post-secondary education (180 CEUs)

Page 24: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Counting Simultaneous Experience

The Catch 22:

Operator Works 2 Hours / Day Eligible for Level 1 exams in

8 years!

Water TreatmentWater Distribution

Simultaneous Experience:

Operator Works 2 Hours / Day Eligible for Level 1 exams in

1 year.

Water TreatmentWater Distribution

Applies only to the Supervising Operator;Applies only to systems REQUIRED to have a certified operator;A system-specific certificate is issued; Once the eligibility requirement for the level of certification are met, it is the responsibility of the operator to submit an application to the Department.

Page 25: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Certification

Eligibility RequirementsEducationExperience

Exams10 Different Drinking Water-Oriented Exams

Small Water Systems Untreated, TreatedWater Treatment P/1, 2, 3, 4Water Distribution P/1, 2, 3, 4

Twice Yearly Exam Cycles (April/October)O

nli

ne

Provisional level exams are also available at the conclusion of introductory courses.

Page 26: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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A Note about Exams

ABC (Association of Boards of Certification)Water TreatmentWater Distribution

All ABC exams are comprised of 100 multiple choice questions.

HOWEVER…

Page 27: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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A Note about Exams

Water TreatmentWater Distribution ABC Prescriptive

(Modified based on Alaskan systems)

Exams are comprised of 100 multiple choice questions. • Exam descriptions are available online at:

http://dec.alaska.gov/water/opcert/largeSystemExamInfo.htm

Keep in mind:• Exams test across the range of classification, not just one system.

• Cover both surface water and groundwater• Sample Topics:

• KMnO4, Greensand• Circulating Systems• Chlorination

Page 28: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Small Water System Exams

Small Untreated Water System 50-question multiple choice exam Exam description available at http://dec.alaska.gov/water/opcert/SmallSystemExamInfo.htm

Small Treated Water System50-question multiple choice exam

Exam description available at http://dec.alaska.gov/water/opcert/SmallSystemExamInfo.htm

Page 29: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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“Paper & Pencil” Exams

Written certification exams are administered statewide twice a year, in April and October.

Application Deadline Exam Date

August 23, 2011 October 7, 2011

February 21, 2012 April 6, 2012

August 21, 2012 October 5, 2012

February 19, 2013 April 5, 2013

August 27, 2013 October 11, 2013

February 25, 2014 April 11, 2014

August 26, 2014 October 10, 2014

Page 30: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Small Water System Online Certification Exams

Online Exams AvailableSmall, Untreated Water SystemSmall, Treated Water System

ApplicationOne-page application

Fees At the time of application:

$20 application fee At the time of testing:

$30 exam fee payable to the Testing Center

There are No Application Deadlines As soon as we receive your application and application fee, we will authorize you to take the online exam at one of the testing centers.

Locations:

AnchorageDillinghamFairbanksGlennallenKenaiKetchikanPalmer

Page 31: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Online ABC Exams

Online ABC Exams Available Now:

Water TreatmentWater Distribution

One-Page Application No-shows for previous exams Retakes (previously failed) One level higher

Full Application During exam cycles

Online Application No-shows for previous exams Retakes (previously failed) One level higher

Page 32: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Online ABC Exams

Online Exams Now:Water TreatmentWater Distribution

Fees At the time of application:

$20 application fee$40/exam fee ( from $30)

At the time of testing:Per exam testing center fee

(varies)

Application Deadlines 1st and 15th of every month 15 days to activate Must take within 2 months

Locations:

AnchorageJuneauKenaiKetchikanFairbanksValdezBethelBarrow

Page 33: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Exams at the Next Level

Before:An operator MUST meet the education and experience requirements BEFORE taking the exam.

Now:An operator can take the next higher exam BEFORE meeting the education and experience requirements.

You hold a level 1 certificate, you can take a level 2 exam You hold a level 2 certificate, you can take a level 3 exam You hold a level 3 certificate, you can take a level 4 exam You hold a P, you can’t take anything

Restrictions:The passing score for the next level higher exams is valid as long as the certificate at the lower level is active, i.e., not expired.Operators must apply to upgrade the certificate.Applications are reviewed 4 times per year.

Page 34: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Finding an Operator

dec.alaska.gov/water/opcert/index.htm

Page 35: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Finding an Operator

Page 36: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Renewing a Certificate

To renew the following certificates, 3.0 CEUs are required (2.0 must be core to the water/wastewater industry):

Water TreatmentWater Distribution

Additionally, the certificate renewal fees must be paid:$50 per certificate by mail or$35 per certificate online using a credit card.

Page 37: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Getting CEUs

Continuing Education Units (CEUs) are offered in a variety of formats:Correspondence coursesOnline coursesClassroom coursesConferencesWorkshops

1 CEU is equivalent to 10 hours of class time.

Page 38: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Getting CEUs - Resources

Approved Course ListCorrespondence coursesOnline courses

Training CalendarClassroom coursesUpcoming workshopsUpcoming conferences

Page 39: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Core/Non-Core/DW-Core?

Core CEUs – training/education specifically related to water/wastewater systems, or integral to their operation

Non-core CEUs – relevant to water/wastewater industry, but indirectly

Drinking-water core CEUs – core CEUs specifically related to water systemsOnly required for SU or ST certificationIf you do not hold an SU or ST certification, you

will receive Core credit for a DW Core class.

Page 40: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Management Considerations Regarding Operator Certification

Know the required levels of certification for each operator

Be aware that operators may need more than one certificate

Be aware of the certification requirements – that it takes time and education

Be aware of how certification exams are administered (online, at courses, or in the community)

Budget for application fees, exam fees, training fees, and possibly travel

Budget time for the operator to study

Be aware of training opportunity formats

Be proactive in providing out-of-the-ordinary training opportunities to operators

Be aware of what help/funding is out there

Page 41: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Reimbursement Program

The Operator Training and Certification Program has funds available to reimburse water operators for costs associated with continuing education.Each eligible operator may receive up to $1,500

towards education expenses. The program was started in 2008.

Since 2008, approximately $265,000 in education expenses have been reimbursed.

Page 42: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Reimbursement - Eligibility

Certified operators of water systems that require a certified operator

Non-Certified operators of water systems that require a certified operatorThese operators may only be reimbursed for

courses that make them eligible for certification exams.

Page 43: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Reimbursement – Approved Expenses

Major TravelAirfare, Ferry. No taxis or car rentals.

Course FeesNo Application or exam fees.

LodgingHotel only. No per diem or food expenses.

Page 44: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Reimbursement – Approved Courses

• Classroom• Operators may be reimbursed for travel to and from

the course, course fees, and lodging while attending the course.

• Correspondence• Operators may be reimbursed for course fees and

postage.• Online

• Operators may be reimbursed for course fees.

Page 45: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Reimbursement – Process

• An operator* submits a pre-approval form.• DEC reviews this form and sends the operator* approval

(or denial) that they are eligible for the reimbursement program.

• The operator attends an approved training course.• The operator* then submits a reimbursement form, in

addition to all relevant receipts.• If everything is in order, DEC will send a check to the

operator*.

*A city/utility may also claim reimbursement on the operator’s behalf.

Page 46: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Reimbursement – Fine Print

• In order to receive reimbursement for a classroom, online, or correspondence course, an operator MUST complete that course.

• More information may be found on our website:

dec.alaska.gov/water/opcert/index.htm

Page 47: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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Operator Reimbursement Program

Eligible Systems

Approved course lists depending on certification

Forms depending on who we’re reimbursing

Forms for requesting reimbursement after the course

Page 48: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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2008 2009 2010 2011

Individual Operators 28 47 28 26

City Operators 48 88 114 67

Total Operators 76 135 142 93

12.5

37.5

62.5

87.5

112.5

137.5

Number of Operators Re-imbursed

Page 49: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

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2008 2009 2010 2011

Individual Operator Costs 4667.35 27672.36 10746.61 9863.72000000001

City Operator Costs 14814.28 54047.66 92087.1 50551.75

Total Operator Costs 19481.63 81720.02 102833.71 60415.47

$12,500.00

$37,500.00

$62,500.00

$87,500.00

$112,500.00

Amount Reimbursed by Fiscal Year

Page 50: Program Manager: Carrie Bohan Program Staff: Ken Smith Martin Suzuki Galen Heffern

Water System Classification and Operator Certification

Contact Information

Ken Smith

Martin Suzuki

Galen Heffern

(907) 465-1139

[email protected]

dec.alaska.gov/water/opcert/index.htm