program evaluation survey report moiza

[ ]This survey is conducted with the graduate students of spring 2012

Student Survey

Analysis

Riphah International University

Total Quality Management Prepared by :

Moezza Mir Ahmed Program: BBA (VI)

Questions’ rating is defined as follows:

Strongly Agree = 5

Agree = 4

True sometimes = 3

Disagree = 2

Strongly Disagree = 1

Program Evaluation Surveys are conducted at the end of a program with the graduate students. It is

therefore conducted to analyze the feedback of students for overall services and facilities in terms of

Educations, Resources, Learning, overall evaluation, future support, suggestions for improvements and

their likeness and dislikes for the program in particular and the institution in general. So that it can help

the institution at different levels to revise and plan the process.

Riphah International University holds several departments. This survey is for Riphah School of

Leadership.

Objectives:

Program Evaluation Surveys are conducted at the Graduation level. It is therefore conducted to analyze

the feedback of students for overall services and facilities in terms of Educations, Resources, Learning,

overall evaluation, future support, suggestions for improvements and their likeness and dislikes for the

program in particular and the institution in general. So that it can help the institution at different levels

to revise and plan the process. It can also be helpful for the institution to hear a true voice and feedback

of students anonymously for taking steps towards the betterments and seeing with the perception of

students. It also measures the satisfaction rate, which is very important for any organization for planning

and strategic process towards the further development.

Analysis of Results: (from all BBA semesters)

In total 19 graduate students have taken this survey.

In Program Evaluation Survey, Part 1 contains 9 questions about "Help and Support in Learning". And the

results are stated below:

From the of given rate, 95 % students responded to this question, 83 % showed the satisfaction, 6%

believed sometimes where 11% showed dissatisfaction to the academic and counseling services.

1. 1. Adequate academic and career counseling was available for me throughout the program and even before

choosing a program.

Strongly Agree 3 17%

Agree 12 67%

True Sometimes 1 6%

Disagree 2 11%

Strongly Disagree 0 0%

Total 18 100%

From the of given rate, 100 % students responded to this question, 84 % showed the satisfaction and

16% believed sometimes which gives a perfect happiness rate to this services.

2. The instructors were available for consultation and advice when I needed to speak with them after getting the

appointment.


Agree 5 26%

True Sometimes 3 16%

Disagree 0 0%


Total 19 100%


believed sometimes where 10% showed dissatisfaction to this question.

3. The instructors in the program inspired me to do my best.


Agree 8 42%


Disagree 1 5%


Total 19 100%


believed sometimes where 5% showed dissatisfaction to this question.

4. The instructors in the program gave me helpful feedback on my work as well as a person.


Agree 11 58%


Disagree 0 0%


Total 19 100%



5. The instructors in the program had thorough knowledge of the content of the courses they taught.


Agree 8 42%


Disagree 0 0%


Total 19 100%



6. The instructors were enthusiastic about the program.


Agree 8 42%


Disagree 0 0%


Total 19 100%


12% showed dissatisfaction which gives a good satisfaction rate to this service.

7. The instructors cared about the progress of their students.


Agree 8 44%

True Sometimes 0 0%

Disagree 1 6%


Total 18 100%


5% showed dissatisfaction which gives a good satisfaction rate to this service.

8. The instructors are not biased among students.


Agree 11 58%


Disagree 1 5%


Total 19 100%

From the of given rate, 100 % students responded to this question, 90% showed the satisfaction and

10% believed sometimes where 11 % showed their dissatisfaction which gives a good satisfaction rate to

this service.

9. Instructors have full command in their domain (redundant).


Agree 8 42%


Disagree 1 5%


Total 19 100%

Part 2:

This part contains 7 questions about "Resources to Support Learning". And the results are stated below:


37% believed sometimes where 5% showed dissatisfaction to this services.

1. Study materials in courses were up to date and useful.


Agree 8 42%


Disagree 1 5%


Total 19 100%



2. Library resources were adequate and available when I needed them.


Agree 6 32%


Disagree 3 16%


Total 19 100%



3. Classroom facilities (for lectures, laboratories, tutorials etc) were of good quality.


Agree 7 37%


Disagree 0 0%


Total 19 100%



4. Student computing facilities were sufficient for my educational needs.


Agree 8 42%


Disagree 1 5%


Total 19 100%


22.7% believed sometimes which gives a good percentage of satisfaction to this service.

5. Adequate facilities were available for extracurricular activities (including sporting and recreational activities).


Agree 10 56%


Disagree 0 0%


Total 18 100%

From the of given rate, 95% students responded to this question, 84 % showed the satisfaction and 17%

believed sometimes which gives a good satisfaction to this services.

6. Adequate facilities were available for religious observances.


Agree 12 67%


Disagree 0 0%


Total 18 100%


11% believed sometimes which gives a good satisfaction rate to this services.

7. Field experience programs (internship, practicum, cooperative training) were effective in developing my skills. (Omit this

item if not applicable to your program)


Agree 6 32%


Disagree 0 0%


Total 19 100%

Part 3This part contains 7 questions about “Evaluation of Learning ". And the results are stated below:


believed sometimes where 5% showed dissatisfaction and overall it gives a good satisfaction rate to this

services.

1. What I have learned in this program will be valuable for my future.


Agree 9 47%

True Sometimes 1 5%

Disagree 0 0%


Total 19 100%


11% believed sometimes where 5 % showed their dissatisfaction but overall it gives a satisfactory

response to this services.

2. The program has developed my ability to investigate and solve new problems.


Agree 6 32%


Disagree 2 11%


Total 19 100%


11% believed sometimes where 11% showed their dissatisfaction to this services.

3. The program has improved my ability to work effectively in groups.


Agree 5 26%


Disagree 2 11%


Total 19 100%



response to this service.

4. The program has improved my skills in communication.


Agree 7 37%


Disagree 1 5%


Total 19 100%




5. The program has helped me to develop good basic skills in using technology to investigate issues and communicate

results.


Agree 6 32%

True Sometimes 1 5%

Disagree 0 0%


Total 19 100%




6. I have developed the knowledge and skills required for my chosen career.


Agree 7 37%


Disagree 1 5%


Total 19 100%

Part 4

This question is to assess the "Overall Evaluation" and the results are stated as:


5% believed sometimes where 5 % showed their dissatisfaction and overall it gives a satisfactory


1. Overall I was satisfied with the quality of my learning experiences at this institution.


Agree 11 58%

True Sometimes 1 5%

Disagree 1 5%


Total 19 100%

Part 5

Part 5 contains 7 open ended questions and the responses along with each question are stated below:

From the 100% of given rate, 95 % students responded to this question. All responses are given below.

1. What did you like most about your studies at this institution?

18 Responses

Respondent # Response

1 Studying Business here developed my

interest in this field and the Instructors were

really supportive.

2 As I was passionate about my major, I was

really motivated to work through my

projects. I loved how the instructions were

very excited about their courses which

increased the motivation in work.

3 There is a lot of variety in the University and

in the Business school.

4 Courses related to HR major were very

useful and entertain able and I liked my

major because of some Instructors who

were very helpful to me.

5 The most thing that I liked is the way of

teaching.

6 I like the way of study that improved my

ability to work efficiently and like the

activities because it improved our

knowledge.

7 People are friendly, our University follows

American system, improved my knowledge

with the given program.

8 It's a very well known institution which

made me feel proud for being one of the

Riphah Students.

9 High quality of education.

10 I liked the environment and how the

Doctors and instructors treat us. From this

Institution, I learnt how to depend on

myself.

11 Everything is good.

12 Environment is friendly.

13 I liked the way of how I have improved in

communication with people.

14 Excellent Curriculum.

15 Resources and facilities available for the

students.

16 *Very important for my communication

skills *How to apply my knowledge

*Expanding my learning more than my

major

17 I liked the communication between the

professors.

18 Having the opportunity to study business

and knowing what Business means

From of given rate, 89 % students responded to this question. All responses are given below.

2. What did you dislike most about your studies at this institution?

17 Responses

2. What did you dislike most about your studies at this institution?


1 * Some of the Instructor's negativity and

their inability in seeing the best of certain

students.

* Many study materials were copied from

the Internet.

2 * I dislike the environment of the University.

* I hate how I wasn't exposed to the

competitive atmosphere especially in

Business.

3 Being unfair to the students for grading

especially and attendance marks.

4 Also, some of the instructors were very bad

and did not have good skills to teach and

lack of knowledge about the material.

Some teachers being biased for grading

5 The most things I didn't like is in some

courses we didn't learn enough about the

subject.

6 The way of distribution of grades

7 Not enough practical

8 Nothing.

9 The Organization is not as we expected. Also

the workshops are not useful that much as

we need as youth.

10 Nothing

11 Lack of organization.

12 They are not very organized.

13 Nothing.

14 technology problems.

15 Not enough sports facilities and no good

support from university for extracurricular

activities like trips etc and no good labs and

library

16 Building looks very old and needs to be

renovated

17 Please take care of "Sfai" cleaners are not

taking good care of classrooms and even

teachers offices

Please give us a good cafe, what it is?

From the given rate, 89% students responded to this question. All responses are given below.

3. What suggestions do you have for improvements in your program at this institution?

17 Responses

3. What suggestions do you have for improvements in your program at this institution?


1 * Bring more Faculty (experienced ones) *

Encourage students to explore and read

more Business books * Free hand is

extremely important to be focused on

2 More labs, studios, printing labs, technology

labs with the updated softwares. More

Faculty members and wider variety of

Business related experiences. Bring more

people from the industry

3 More programs, good library and labs

4 Please listen to students problem fairly and

make the university environment healthy

and clean

5 Increase the number of Technical courses.

6 More staff

7 Tuition Fee is so high compare to the

services and facilities we get, please either

improve the facilities or lower the tuition

fees

8 Include more technical courses in the

curriculum.

9 Give us a good sitting lounge and waiting

areas and keep them clean PLEASE

10 Find appropriate places for the student

internships.

11 Department is fine with all the Faculty and

Courses.

12 * Help students in finding jobs and

internships. you rather should have a career

development or counseling center to help

students and guide them

13 Senior students should not have to do the

additional activities (like lots of

assignments ), because they are already

overloaded.

14 Nothing thank you.

15 * use updated software versions *apply

latest technology in the market for studying

16 *More professors *Organization *good

library , lab, bookstore and cafe

17 Increase instructors, make sure to sign every

instructor in his/her specialty field, make

sure that each student learns from her

mistakes so she won't end up doing the

same mistake over and over again, assign

supervisors on instructors to make sure

every students gets the grade she deserve,

and improve computers lab in the

departments

program evaluation survey report moiza

Documents

given rate

feedbackof students

perfect happiness rate

graduate students of

satisfaction and12

satisfaction and5

satisfaction and16

satisfaction and26