Professional Services Professional Services Industry and Microsoft Industry and Microsoft

Brad JelfsBrad JelfsEnterprise GroupEnterprise GroupMicrosoft CorporationMicrosoft Corporation

Our ObjectiveOur Objective Alert you to our proposed focus on the Alert you to our proposed focus on the

Professional Services IndustryProfessional Services Industry

Gauge your reaction on our initial Gauge your reaction on our initial thoughtsthoughts

Request your input and suggestionsRequest your input and suggestions

FY04 - Vertical Market FocusFY04 - Vertical Market Focus

EducationEducation

Financial ServicesFinancial Services

IndustryIndustry

Comm

unicationsCom

munications

Microsoft AustraliaMicrosoft Australia

Local Gov.

Local Gov.

FederaFederallPublic SectorPublic Sector

State State G

ov.G

ov.H

ealtH

ealthh

Comm

ercialCom

mercial

Large

Medium

Small

FY05 - Extended Vertical FocusFY05 - Extended Vertical Focus

EducationEducation

Financial ServicesFinancial Services

IndustryIndustry

Comm

unicationsCom

munications

Microsoft AustraliaMicrosoft Australia

Local Gov.

Local Gov.

FederaFederallPublic SectorPublic Sector

RetailRetail

Manufacturing

Manufacturing

CommercialCommercial

Other Com

mercial

Other Com

mercial

Professional ServicesProfessional Services

State State G

ov.G

ov.H

ealtH

ealthh

Large

Medium

Small

How does Microsoft define How does Microsoft define Professional Services?Professional Services? Law FirmsLaw Firms Accounting FirmsAccounting Firms Management Consulting FirmsManagement Consulting Firms IT Services BusinessesIT Services Businesses Engineering & Architectural Consulting Engineering & Architectural Consulting

FirmsFirms Businesses that sell professional time-Businesses that sell professional time-

based servicesbased services

Professional Services Industry Professional Services Industry Why?Why? Recognition of the strategic importance of Recognition of the strategic importance of

Professional Services Industry to MSProfessional Services Industry to MS Information intensive businessesInformation intensive businesses High uptake and thought leadership of MS High uptake and thought leadership of MS

technology technology Leverage existing vertical focus in US and UKLeverage existing vertical focus in US and UK Existing specialist solution providers:Existing specialist solution providers:

TIPS – TRIM and SharePoint integrationTIPS – TRIM and SharePoint integration XMLaw:XMLaw:

iManage and SharePoint integrationiManage and SharePoint integration SmartLibrary:SmartLibrary:

Workflow for SharePointWorkflow for SharePoint

StrategyStrategyStrive to understand your Strive to understand your business drivers and concernsbusiness drivers and concerns

TacticTacticListen and Learn ……Listen and Learn ……

How?How?

Initial Feedback - Business DriversInitial Feedback - Business Drivers Partner profitabilityPartner profitability Billable hoursBillable hours Maximising revenue:Maximising revenue:

Existing clientsExisting clients New clientsNew clients

Keeping operational costs downKeeping operational costs down People – attracting/retainingPeople – attracting/retaining Risk and complianceRisk and compliance FMRC Legal’s Law Firm Performance FMRC Legal’s Law Firm Performance

SurveySurvey

Initial Feedback - TechnologyInitial Feedback - Technology ““Matter” Centric PortalsMatter” Centric Portals Information Life Cycle ManagementInformation Life Cycle Management DeploymentDeployment Security Security Business ScorecardBusiness Scorecard

What we hope to achieveWhat we hope to achieve Align Microsoft technology-based Align Microsoft technology-based

solutions to your business imperativessolutions to your business imperatives

Identify and work with other important Identify and work with other important Application Vendors, Developers and Application Vendors, Developers and PartnersPartners

Provide more value out of existing Provide more value out of existing investmentsinvestments

How we hope to Achieve itHow we hope to Achieve it Provide insights into our product Provide insights into our product

development and strategic directions development and strategic directions Identify functionality “holes” in our Identify functionality “holes” in our

technologytechnology Feedback to product development Feedback to product development

teamsteams Align our local work with Microsoft Align our local work with Microsoft

Regional and Global initiativesRegional and Global initiatives

What do What do youyou want wantfrom a relationship from a relationship

with Microsoft?with Microsoft?

What do you want ……?What do you want ……?Some Ideas for DiscussionSome Ideas for Discussion

Local industry round tables – shared Local industry round tables – shared challengeschallenges

Global industry councilsGlobal industry councils Microsoft RedmondMicrosoft Redmond Technology briefingsTechnology briefings ““Accelerators”Accelerators” Best PracticesBest Practices Social eventsSocial events

• Business ScorecardBusiness Scorecard• Information Bridge FrameworkInformation Bridge Framework• Sarbannes-Oxley … CLERP 9Sarbannes-Oxley … CLERP 9• SQL ReportingSQL Reporting• Proposals Proposals • Interview ManagementInterview Management

Summing UpSumming Up In FY05, Microsoft will:In FY05, Microsoft will:

1.1. investinvest in the Professional Services in the Professional Services IndustryIndustry

1.1. strive to strive to understandunderstand your business drivers your business drivers and identify ways in which you can and identify ways in which you can maximise your investmentmaximise your investment

2.2. listenlisten and and learnlearn

Thank you for your active, Thank you for your active, interested and vital participation,interested and vital participation,