PROFESSIONAL PEER NETWORK - CCNG MAGNET PROGRAM

For more information contact Lon Hendrickson, Executive Director 719.505.8389, lhendrickson@ccng.com, www.ccng.com

The Power of a Professional Peer Network (PPN) Forward-leaning leaders in many industries are joining Professional Peer Networks (PPN) to harness an ever-

expanding body of knowledge and accelerate success.

Connectivity continues to shrink our world, and in the process transform businesses and industries. The

power of collaborative problem solving, distributed innovation, and cross industry learning is more

compelling than ever and yet barely tapped by most organizations. Forward-leaning leaders in many

industries are participating in Professional Peer Networks (PPN) as a way to harness an ever-expanding body

of knowledge and accelerate success.

A Professional Peer Network (PPN) is a formal community of colleagues with synergistic roles in their

individual organizations. Members of the PPN connect to share knowledge, support each other, and

contribute to the advancement of a common industry.

A strong network of top colleagues actively sharing knowledge and spreading excellence is a powerful way

to explore new ideas, build more effective programs, and raise performance. Through both organized and

individual initiatives the PPN enables members to leverage high-value relationships and resources within its

membership and externally throughout the broader industry.

Individually, PPN members actively work to identify opportunities for improvement and solve common

problems based on the personal experience their peers and the collective knowledge of the group.

Members understand that peer-to-peer discussion and sharing can often provide a faster, more effective,

and less expensive way to improve operations. A strong PPN provides members a virtual “personal advisory

board” and a living knowledgebase of best practice experience. It provides an efficient mechanism to share

innovation and impact the success of member organizations.

The CCNG Magnet Program is an exclusive Professional Peer Network (PPN) for contact center executives

and leaders. It is a unique extension of the CCNG mission to connect colleagues throughout the industry.

Through the Magnet Program you become part of an executive network that shares best practice insights

and experience with peers from top contact center organizations throughout the industry. You are able to:

• Build and expand your network of valuable professional relationships.

• Leverage the knowledge of an industry-wide network of colleagues and experts.

• Provide opportunity for industry recognition of top performing people and programs.

• Explore new ideas, build more effective programs, and raise performance throughout your

organization.

Magnet Program members actively seek to share experience and spread success, and strive to achieve:

contribution to the industry, high-performance, high-quality operations, and impact and influence through

leadership. This is how good contact center organizations continue to get better.

PROFESSIONAL PEER NETWORK - CCNG MAGNET PROGRAM

For more information contact Lon Hendrickson, Executive Director 719.505.8389, lhendrickson@ccng.com, www.ccng.com

CCNG Magnet Program Membership The CCNG Magnet Program is a unique extension of the CCNG mission to connect colleagues throughout

the industry. The annual program fee is $3,000.

Magnet Program members actively seek to share experience and spread success. Members have earned

numerous awards and recognition for their performance and programs. They reach out and tap into this

excellence to leverage best-practice experience. You can too. Some of the honors include:

• Contact Center of the Year

• Best Large Contact Center

• Best Mid-sized Contact Center

• J.D. Power Certified Call Center of

Excellence

• Achievement in Customer Excellence

(ACE) Award

• Top Place to Work

• Top Ranked in overall customer care

performance from J. D. Power

• Best Community Spirit

• Best Practice Award: Customer Service

• Forrester Voice of the Customer Award

• Certified Center of Excellence

• J.D. Power Top 25 Call Center

• Best Outsourced Provider

• Best Contact Center Leader

• Best Contact Center Trainer

• BCBS Brand Excellence

• Best Contact Center Professional

• Best Contact Center Sales Agent

• Best Practice in Employee Engagement

• Best Use of Voice of the Customer

• Call Center Service Quality Award

• VA Alumni Leadership Award

• Technical Support Call Center

Satisfaction Award

• ... and many others.