MODULE:I EMPLOYEE APTITUDE

PRESENTER: MRINMOY ROY

HEAD SALES & MARKETING & LEARNING & DEVELOPMENT

AITC, PHILIPPINES

A Professional Development of An Organization

Any Professional development of an Organization depends upon its Employees.

So I have developed a training module for our Employees in AITC, Philippines

The first module is about Employee Aptitude

A Brief about the Presenter Sales & Marketing Head Also Handling

Learning & Development: Ambica International Trading Corp. Philippines

Educational Qualification: B.Pharm, MBA(IB)

A result oriented, Creative & Strong team leader. Ability to see future market trends and branding methods Committed and Passionate approach to brand creation. Good analytical skills Ability to inspire others and members of team. Excellent communicator - English writing and speaking Strong network connection with agencies, media, PR and event agencies FMCG market with experience in Start-up to MNE companies.

Excellent planning and time management skills with the ability to balance multiple projects under tight timelines, and function effectively in a fast-paced environment.

Organizing several Training Programs for Companies & Partners of AITC.

Expert in Sales Training, Product Training, Aptitude Training in Employees & Sales Force Effectiveness.

Aptitude An aptitude is a

component of a competency to do a certain kind of work at a certain level, which can also be considered "talent".

Aptitudes may be physical or mental.

Aptitude is not knowledge, understanding, learned or acquired abilities (skills) or attitude.

The innate nature of aptitude is in contrast to achievement, which represents knowledge or ability that is gained.

Intelligence Aptitude and

intelligence quotient are related, and in some ways opposite views of human mental ability.

Intelligence quotient sees intelligence as being a single measurable characteristic affecting all mental ability.

Aptitude refers to one of many different characteristics which can be independent of each other.

Skill A skill is the learned ability to

carry out a task with pre-determined results often within a given amount of time, energy, or both.

Skills can often be divided into domain-general and domain-specific skills. For example, in the domain of work, some general skills would include time management, teamwork and leadership, self motivation and others, whereas domain-specific skills would be useful only for a certain job.

Skill usually requires certain environmental stimuli and situations to assess the level of skill being shown and used.

Skills include the following

1. Communication Skills

2. Soft Skills- Emotional Intelligence Quotient

3. Analytical/ Research Skills

4. Flexibilities/ Adaptibilities & Managing Multiple Priorities

5. Planning/ Organizing Skills

6. Leadership Skills

1.Communication Skills Communication is the activity of conveying

information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour. It is the meaningful exchange of information between two or more living creatures. 

Communicating with others involves three primary steps:

Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feelings.

Encoding: Next, a message is sent to a receiver in words or other symbols.

Decoding: Lastly, the receiver translates the words or symbols into a concept or information that a person can understand.

Thought

First, information exists in the mind of the sender. This can be a concept, idea, information, or feelings.

Encoding

Next, a message is sent to a receiver in words or other symbols

Decoding

Lastly, the receiver translates the words or symbols into a concept or information that a person can understand.

Verbal CommunicationHuman spoken and pictorial languages can be

described as a system of symbols and the grammars (rules) by which the symbols are manipulated.

Language learning normally occurs most intensively during human childhood. Most of the thousands of human languages use patterns of sound or gesture for symbols which enable communication with others around them.

Languages seem to share certain properties although many of these include exceptions.

Communication is the flow or exchange of information within people or a group of people.

Verbal Communication...

Nonverbal CommunicationNonverbal communication describes the process of

conveying meaning in the form of non-word messages. Some forms of non verbal communication include chronemics, haptics, gesture, body language or posture, facial expression and eye contact, object communication such as clothing, hairstyles, architecture, symbols, infographics, and tone of voice, as well as through an aggregate of the above.

Speech also contains nonverbal elements known as paralanguage. These include voice lesson quality, emotion and speaking style as well as prosodic features such as rhythm, intonation and stress.

Research has shown that up to 55% of human communication may occur through non verbal facial expressions, and a further 38% through paralanguage.

Nonverbal Communication...

CHRONEMICS

GESTURE

POSTURE

Oral CommunicationOral communication, while

primarily referring to spoken verbal communication, can also employ visual aids and non-verbal elements to support the conveyance of meaning.

Oral communication includes speeches, presentations, discussions, and aspects of interpersonal communication.

As a type of face-to-face communication, body language and choice tonality play a significant role, and may have a greater impact upon the listener than informational content. This type of communication also garners immediate feedback.

Business CommunicationA Business can flourish only

when all objectives of the organization are achieved effectively.

For efficiency in an organization, all the people of the organization must be able to convey their message properly.

Misunderstandings can be anticipated and solved through formulations, questions and answers, paraphrasing, examples, and stories of strategic talk.

Written communication can be clarified by planning follow-up talks on critical written communication as part of the every-day way of doing business. A few minutes spent talking in the present will save valuable time later by avoiding misunderstandings in advance.

Effective CommunicationEffective communication occurs when a

desired effect is the result of intentional or unintentional information sharing, which is interpreted between multiple entities and acted on in a desired way.

This effect also ensures that messages are not distorted during the communication process. Effective communication should generate the desired effect and maintain the effect, with the potential to increase the effect of the message.

Therefore, effective communication serves the purpose for which it was planned or designed. Possible purposes might be to elicit change, generate action, create understanding, inform or communicate a certain idea or point of view.

When the desired effect is not achieved, factors such as barriers to communication are explored, with the intention being to discover how the communication has been ineffective.

Barriers of Effective Communication

2.Soft Skills:Emotional Intelligent Quotient

People with high emotional intelligence are usually very self-aware. They understand their emotions, and because of this, they don’t let their feelings rule them.

They’re confident – because they trust their intuition and don’t let their emotions get out of control.

They’re also willing to take an honest look at themselves. They know their strengths and weaknesses, and they work on these areas so they can perform better.

Many people believe that this self-awareness is the most important part of emotional intelligence.

1.

Soft Skills: EIQ This is the ability to

control emotions and impulses.

People who self-regulate typically don’t allow themselves to become too angry or jealous, and they don’t make impulsive, careless decisions.

They think before they act. Characteristics of self-regulation are thoughtfulness, comfort with change, integrity, and the ability to say no.

2.2.

Soft Skills: EIQ People with a high

degree of emotional intelligence are usually motivated.

They’re willing to defer immediate results for long-term success.

They’re highly productive, love a challenge, and are very effective in whatever they do.

3.

Soft Skills: EIQ Empathy is the ability to

identify with and understand the wants, needs, and viewpoints of those around you.

People with empathy are good at recognizing the feelings of others, even when those feelings may not be obvious. As a result, empathetic people are usually excellent at managing relationships, listening, and relating to others.

They avoid stereotyping and judging too quickly, and they live their lives in a very open, honest way.

4.

Soft Skills: EIQ It’s usually easy to talk to

and like people with good social skills, another sign of high emotional intelligence.

Those with strong social skills are typically team players. Rather than focus on their own success first, they help others develop and shine.

They can manage disputes, are excellent communicators, and are masters at building and maintaining relationships.

5.

3.Analytical & Research Skills

Analytical skills refer to the approaches and methods you use to identify and evaluate a situation.

The evaluation process includes seeing the situation from different perspectives, doing research to find more data about the situation and discussing the risks and making decisions about the situation with other people.

Analytical skills also refer to the examination of results and data in hopes of finding usable information. In other words, analytical skills are tools that can help those who often act before thinking about the consequences of making a decision.

Examples of analytical skills include analyzing answers from a customer questionnaire and examining the financial risks associated with purchasing a specific piece of equipment.

Analytical & Research SkillsThe term "research skills" is

used to describe various techniques for gathering information.

One of these techniques is analysis. The other skills are critical thinking, problem solving and dissemination.

The skills used in the analysis phase of conducting research are the analytical skills previously described. It is possible that you have experience in problem solving in the workplace, but not much experience with critical thinking techniques.

4.Flexibility, Adaptability & Multitasking

Today’s Office Environment demands proficiency in Flexibility, Adaptability & Multitasking.

Your ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments are absolutely critical.

This skill is difficult to articulate at times because it has become so much of a part of our everyday life. But articulate it you must if you are going to secure the position you want.

5.Planning & Organizing Skills Accurately estimate time

and effort required to complete a task.

Identify and organise systems and required resources.

Organise personal time to carry out responsibilities.

Maintain adequate preparation time for scheduled meetings/deadlines.

Develop schedules and timetables with clear, specific milestones and deadlines.

Establish how to measure results and milestones for self.

Planning & Organizing Skills Identify critical tasks.

Arrange tasks in a logical order.

Establish priorities systematically, differentiating between urgent, important, and unimportant tasks.

Use a "to do" list, task plan, or similar planning devices to note action plans, deadlines, etc.

Monitor & adjust priorities and/or eliminate tasks on an on-going basis.

Rate Yourself1 = I do this very well. I am

consistent and successful in it

2 = I am good at this. With some practice I can make it perfect!

3 = I am getting better, but still need to work on this a bit more.

4 = I am not particularly good at this - yet!

Revisit this exercise several times through your years of study - you'll want to have as many skills as possible at 1 and 2 before you apply for graduate jobs.

6.Leadership Skills Having a great idea, and assembling a team to bring

that concept to life is the first step in creating a successful business venture.

While finding a new and unique idea is rare enough; the ability to successfully execute this idea is what separates the dreamers from the entrepreneurs.

However you see yourself, whatever your age may be, as soon as you make that exciting first hire, you have taken the first steps in becoming a powerful leader.

When money is tight, stress levels are high, and the visions of instant success don’t happen like you thought, it’s easy to let those emotions get to you, and thereby your team.

Take a breath, calm yourself down, and remind yourself of the leader you are and would like to become. Here are some key qualities that every good leader should possess, and learn to emphasize.

10 Qualities that make a Great Leader

HONESTY ABILITY TO

DELEGATE COMMUNICATION SENSE OF HUMOUR CONFIDENCE COMMITMENT POSITIVE ATTITUDE CREATIVITY INTUITION ABILITY TO INSPIRE

Honesty

Ability to Delegate

American President Mr. Barak Obama addressing The Delegates of White House

Communication

Sense of Humour

Confidence

Commitment

Positive Attitude

Creativity

Intuition

Ability to Inspire