Professional DevelopmentProfessional Development

Many Roads to the Happy Place

Focus on the beginning and endFocus on the beginning and end

Think of the target population

Motivation

Needs

Wants

Fears

Think of the happy place

Training focuses on the path without thinking of the traveler or the happy place.

Training focuses on the path without thinking of the traveler or the happy place.

Many ways through the forestMany ways through the forest

Small bites are easier to eat (SBEE)

Multiple mediums

Plans for support – what when it breaks

Models

Sharing is good

CoP – teach each other

Rewards

Planning time is well spentPlanning time is well spent

Observe people

Ask about problems

Ask about solutions

Rapid prototype

Shoot wide then narrow

Training is fundamentally

flawed as a primary

intervention

Training is fundamentally

flawed as a primary

intervention

A Flawed InterventionA Flawed Intervention

Behaviorist vs. Constructivist

If I teach you the pieces, you will know the whole

Doesn’t work for problem solving

When to use which function

KM suffers same fate

Many pieces…how put them together

Theoretically flawed

A Flawed InterventionA Flawed Intervention

Reactive and conservative

No new strategies.. just new delivery (web based, LO)

Place to turn for a solution?!

Has become marginalized

Strategically flawed

Cost of taking people away from job

Retention – bucket of water

Can’t build – SME’s can’t afford time

A Flawed InterventionA Flawed Intervention

Tactically flawed

No innovation in crisis.Can’t provide direction or

solution.

No innovation in crisis.Can’t provide direction or

solution.

Only innovations in delivery.Only innovations in delivery.

SummarySummary

Important distinctionImportant distinction

Learning and training are NOT synonymous

Training is a thing

Learning is a verb

We can develop training

We can only hope to SUPPORT learning

There will always be trainingThere will always be training

Established set of facts

Stable enough for good ROI

Intangibles – espirit d’ corps

What do we need to do? What do we need to do?

Training is one of several interventions.. really.. a small screwdriver in the toolbox

Look at different classes of intervention

Performance support tools

Minimal training with performance support

Nurnberg Funnel

Coaching/mentoring

Performance support systems