professional development and recertification courses for...

Florida Atlantic University

777 Glades Road

Bldg. 44, Room SO 108

Boca Raton, FL 33431-0991

Celebrating over 30 years of service to the public sector

Non-Profit Org.

U.S. POSTAGE

PAID

BOCA RATON, FL

Permit No. 77

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THE JOHN SCOTT DAILEY FLORIDA INSTITUTE OF GOVERNMENT AT FLORIDA ATLANTIC UNIVERSITY

The John Scott Dailey Florida Institute of Government at FAU Presents…

Professional Development and Recertification Courses for Local Government, State and Non-Profit Personnel

➤ Effective Leadership ...................................................................................................................October 18

➤ Administrative Staff Professional Development: and the Oscar Goes To… ..............................November 6

➤ Certificate Program in Public Records Management ......................................................November 8 and 9

➤ Emotional Intelligence of Dealing with People and Situations .................................................November 13

➤ Customer Service Workshop for Public Service Employees...................................................November 15

➤ Managing Information Overload..............................................................................................November 29

➤ Compassion and Civility in The Workplace.............................................................................December 11

➤ Open Government in The State of Florida: Public Records Law & Florida Government-In-The-Sunshine ................................................................................................December 13

EFFECTIVE LEADERSHIP

Being able to modify your lead-ership style to meet the needsof others and the demands ofthe situation can dramatically

improve your effectiveness as a leader.This workshop will teach you practicalskills you can put to use right away to im-prove your leadership effectiveness andbuild the commitment and performanceof others. As a result of attending thisworkshop, you will:

Understand the Situational Leader-•ship Model and how it impacts lead-ership effectivenessKnow how to build individual and•team performanceKnow the importance of follower•readiness in managing performanceKnow the value of using an appropri-•ate leadership styleBe able to match leadership style with•follower readiness in many differenttypes of situationsBecome aware of the fact that lead-•ership styles can be used to influenceup, down and across

October 18 . . . 8:30 a.m. – 12:30 p.m.4 hours/.4 CEU’s . . . . . . . . Fee: $85.00

Instructor: Tony GriffithsLocation: Miramar Fire Rescue

14801 SW 27th Street

ADMINISTRATIVE STAFFPROFESSIONAL DEVELOPMENT: ANDTHE OSCAR GOES TO…

Today, the administrative pro-fessional wears many hats –s/he serves as information andcommunication manager,

meeting planner, technology “expert,”project manager, researcher, and somuch more. As a result of this progres-sion, success depends upon masteringtime-management, self-managementand effective communication skills. Thisprogram will help enhance these compe-tencies needed to stay ahead of theever-evolving role of the administrativeprofessional through fun and interactivelearning. By utilizing the strategies dis-cussed in this class you will “shine” as aneven more valuable asset to yourcoworkers, boss, and customers thanyou already are!

November 6 . . 8:30 a.m. – 12:30 p.m.4 hours/.4 CEU’s . . . . . . . . Fee: $85.00

Instructor: Jennifer PustizziLocation: City of Tamarac

10101 State Street

C ERTIFICATE PROGRAM IN PUBLICRECORDS MANAGEMENT

This program is designed to in-form and update public sectorpersonnel about records man-agement and maintenance

under Florida law. The four modules willaddress new technologies and manage-ment systems in the field of recordsmanagement.

Module I focuses on the basics ofrecords management and maintenance,including public records law in Florida,privacy vs. right-to-know, and recordsretention and destruction.

Module II addresses file managementand design and includes an historicallook at file management, equipment andsupplies, and information storage and re-trieval systems.

Module III covers imaging, with partic-ular focus on legalities and standards re-lated to microfilm and optical digitizing,computer retrieval systems, and costsanalyses.

Module IV discusses disaster prepared-ness/recovery systems and contempo-rary records management issues,including off-site storage, facilities man-agement, and vital records. A certificatewill be awarded to those attending allfour modules.

November 8/9 . 9:00 a.m. – 4:00 p.m.12 hours/1.2 CEU’s. . . . . Fee: $195.00

Instructor: Steve LewisLocation: City of Palm

Beach Gardens10500 N. Military Trail

EMOTIONAL INTELLIGENCE OFDEALING WITH PEOPLE ANDSITUATIONS

This six-hour workshop is de-signed for Code Enforcementpersonnel, and other govern-mental staff to assist in manag-

ing emotions in a healthy constructiveway when confronted with difficult peo-ple and situations. Learn techniques thatkeep you in tune and help you under-stand how you affect others in interper-sonal relations. Whether in the field, theoffice, or your personal life, reducing per-sonality conflicts, complaining, and mis-understandings can lead to a moreproductive and effective life.

November 13 . . 9:00 a.m. – 4:00 p.m.6 hours/.6 CEU’s . . . . . . . . Fee: $85.00

Instructor: Bill FrielLocation: Martin County

Building Department900 S.E. Ruhnke Street, Stuart

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OCTOBER

18NOVEMBER

6

NOVEMBER

13

Please note our new

rescheduling policy on the

registration page

With governmental agencies beingasked to do more with less, publicsector employees are finding them-selves faced with more challengesthan ever before. Let us know howwe can help meet your training andprofessional development needs, orhelp redesign your programs andprocesses.

Please contact Sarah Shannon:Phone: 561/297-3749

Email: [email protected]

NOVEMBER

8/9

CUSTOMER SERVICE WORKSHOPFOR PUBLIC SERVICE EMPLOYEES

This customer-centered work-shop is recommended for anystate or local governmentwhose employees interact with

customers on a regular basis. It specifi-cally addresses attitudes and actions forimproving the quality of customer rela-tionships with both internal and externalcustomers. It is an extremely interactiveworkshop presented in a manner thatmakes the session an enjoyable andvaluable learning experience. Workshoptopics include:

healthy attitudes vs. deadly attitudes•the impact of words—words to use•vs. words to losethe power of a smile and the value of•thank youcustomer MAGIC (making a good im-•pression counts)why people stop coming back and•how customers evaluate servicetelephone and email etiquette•

November 15 . 8:30 a.m. – 12:30 p.m.4 hours/.4 CEU’s . . . . . . . . Fee: $85.00

Instructor: Steve WishnackLocation: City of Hollywood

2600 Hollywood Blvd

MANAGING INFORMATIONOVERLOAD

The number one cause ofwasted time and money in or-ganizations is re-hashing infor-mation or re-doing projects due

to mis-information or incomplete under-standing the first time around. Add tothis the stress and frustration caused bythe endless stream of emails, calls, de-mands and interruptions that squeezethe joy out of your daily work. You willlearn how to:

use thinking shortcuts that cut to the•essence of what you need informationforgain a grasp of both the big picture•and details simultaneously so you canfocus where needed and assure orga-nizational coordinationharness the power of your attention•and memory to save timeapply creativity to develop mental•agility

November 29 . 8:30 a.m. – 12:30 p.m.4 hours/.4 CEU’s . . . . . . . . Fee: $85.00

Instructor: Donna Kim BrandLocation: City of Delray Beach

434 S. Swinton Avenue

COMPASSION AND CIVILITY IN THEWORKPLACE

Today, more than ever, focus onworkplace civility is critical. A2016 survey reveals that 95%of respondents indicate that ci-

vility is a problem, 74% report it’s worsethan a few years ago and 70% indicateit’s reached crisis proportions. This maybe a larger factor in workplace produc-tivity than business leaders are willing toadmit! The impact of incivility causes a

reduction in productivity and an increasein absenteeism, sick time and turnover.When asked, leaders and staff membersat all levels in an organization cannotidentify the definition past being polite.This workshop helps leaders and staff atall levels in the organization bring backbasic tenets such as respect, supportand trust with actionable steps towardmaking civility in the workplace a priority.

December 11 . 8:30 a.m. – 12:30 p.m.4 hours.4 CEU’s . . . . . . . . Fee: $85.00

Instructor: Trina PulliamLocation: FDOT

3400 W. Commercial Boulevard, FortLauderdale

OPEN GOVERNMENT IN THE STATEOF FLORIDA: PUBLIC RECORDS LAW& FLORIDA GOVERNMENT-IN-THE-SUNSHINE

This workshop covers Florida’sGovernment-in-the-Sunshinewith a practical overview ofPublic Records and Open

Meetings requirements. The training isdesigned to help elected/appointed offi-cials and government employees under-stand their responsibilities to governmenttransparency. Topics include PublicMeetings, Minutes, Public Records Ac-cess, Electronic Recordkeeping, andRecords Management.

December 13 . . 9:00 a.m. – 4:00 p.m.6 hours/.6 CEU’s . . . . . . . . . Fee: $109

Instructor: Matt DaughertyLocation: City of Tamarac

10101 State Street

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Our website is updated oftenwith special seminars and

workshops.

http://fiog.fau.edu/

DECEMBER

13

NOVEMBER

29NOVEMBER

15

Confirmations and driving directions are

sent by emailafter registration

is received

DECEMBER

11

4

How to Take Advantage of These Opportunities!

To Register: The deadline for registering is two weeks prior to the date of the class.Registration fees cover course materials and morning refreshments. Participants willbe on their own for lunch. Confirmation and driving directions will be sent to you byemail upon receipt of your registration form.

Please go to http://fiog.fau.edu/. Click Fall Open Enrollment in the sidebar, scroll downand click on the Register Online button. Rescheduling Fee: $20.00 administrativefee for rescheduling.

Cancellation: Cancellation requests must be submitted in writing and received nolater than one week prior to the day of the class. In such cases a $30.00 administrativefee, will be charged. No cancellation requests will be honored after that date. Non-at-tendance does not constitute a withdrawal or waive the administration fee. We reservethe right to cancel a class; in that case, registration fees will be refunded in full. If youprefer a credit to reschedule the class, the credit must be used within one year of thedate of class.

For more information: Please call us at 561/297-3749 or email [email protected] call us at least seven days in advance if you require reasonable accommodationunder the Americans with Disabilities Act.

ProfessionalDevelopmentandRecertificationPrograms

FALL 2018


Learning computer softwareskills has never been easier

with

Instructor-led training!fiog.fau.edu/computer-software-training/

Our instructor comes to youroffice and teaches you on

your computers!

Call 561-297-3749 to schedule classes

at your location.

ALL CLASSES have been

approved for F.A.C.E.

recertification credits.

ANY OF THESE CLASSES CAN BE

OFFERED ONSITE.

For information emailSarah Shannon

[email protected] call 561/297-3749

It’s easier to register nowthan ever before with our

new website design.

Check it out athttp://fiog.fau.edu/

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