PROFESSIONAL COMMUNICATIONS REVIEW

THE PROCESS OF CREATING AND EXCHANGINGINFORMATION.

WHAT IS COMMUNICATION?

AUDIENCE

TYPES OF COMMUNICATIOJN

VERBAL:

spoken, written

NON-VERBAL:

Body language, facial expressions, gestures, hand symbols

The four major parts of communication are: Sender Message Receiver Feedback

Sender (transmits message) Message (words, body language and symbols that

convey an ideas) Receiver (interprets message)

transmits feedback through words, body language and symbols

COMMUNICATION PROCESS

COMMUNICATION PROCESS

COMMUNICATION PROCESS

COMMUNICATION PROCESS

BREAK OUT

Class will be divided into 1s, and 2s, each on a different side of the room

You will need a pen, pencil or marker

ACTIVE LISTENING IS WHEN THE RECEIVER IS SENDING POSTIVE FEEDBACK SHOWING THEY ARE LISTENING AND RESPONDING

PASSIVE LISTENING IS WHEN THE RECEIVER ISN’T UNDERSTANDING AND OR NOT RESPONDING TO THE MESSAGE BEING SENT

Active Listening and Passive Listening

NON VERBAL COMMUNICATIONS

Body Language Facial Expressions Symbols Gestures

Conversation with yourself = Intrapersonal

One-on-one communication = Interpersonal

Communicating with more than one = Group

FORMS OF COMMUNICATION

CAN YOU NAME SOME EXAMPLES OF:ACTIVE LISTENING

PASSIVE LISTENING

GOOD BODY LANGAUGE

BAD BODY LANGAUGE

Number your paper 1-11

I’ll give you a few seconds to look at each picture,

Right your first judgments about the people in the pictures

THERE ARE NO RIGHT OR WRONG ANSWERS

Don’t share these with the people at your table. Yet.

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