Ultra High Speed

For more information;Visit any Dialog Care Centre,

Call 011 7100 100Visit www.dialog.lk

or e-mail: service@dialog.lk

Product User Guide

● An ultra high speed internet connection

● 4G & 4.5G technology enabled

● The widest 4G LTE coverage

● A wide range of data packages to suit your monthly usage and budget

● No hassle with wiring or cables

● Wi-Fi enabled router and LAN port

● Connect any Wi-Fi enabled devices at home (Laptop, Smart TV, Smartphone, Tab, IoT Smart Home Automation, etc) via Wi-Fi

● A free voice line connection (Just plug in your analog phone)

Your Ultra High SpeedDialog 4G Home Broadband connection consists of

Your Router

Plug & Play

● Up to 40 Mbps burstable speed

● 32 devices can be connected simultaneously

Insert the SIM card

Plug in the router using the power adapter

It is now ready to use

HUWAEISSID:Dialog 4GWiFI KEY:2AE6HNT1E03

Model:B310s - 925

IP:192.168.8.1User:user Password:F43FHd7bWPS PIN:40587806

Wi-Fi network name

Wi-Fi password

IP address to log on to the website

Username to log on tothe router

Password to log on tothe router

Connection Details

Connecting Devices

Log on to the router and change the password

Search for Wi-Fi networks on your device

To connect, select “Dialog 4G” & enter theWi-Fi password mentioned on the label of your router

( i ) Connect the LAN cable to the Router and the Laptop

( ii ) Type the IP address mentioned on the label of your router on your internet browser

IP : 192.168.8.1User : user : Password : F43FHd7b

( iii ) Click on ‘Settings’ & enter the username and password when the login page appears

( iv ) Follow the steps below to change the default Password

Settings WLAN WLAN Basic Settings WPA Pre Shared Key (Type New Password) Apply

● Wi-Fi coverage area - 200ft line of sight

● To extend your coverage, use a Wi-Fi booster/extender*

*Wi-Fi booster/extender – there are third party Wi-Fi boosters/extenders in the market. Pair it with therouter following the guidelines provided

Wi-Fi Signal Strength

Speed Test

To check your connection speed, visit http://www.speedtest.net/

DOWNLOADFASTDOWNLOADFAST

UPLOADFASTUPLOADFAST

Check the router for at least 3 bars in the signal indicator.If not, change the place of router.

If your internet speed is slow:

Check Coverage

To check coverage of your location, visit www.dialog.lk/hbbcoverage

If you are not covered by Ultra High Speed Dialog 4G Home Broadband, inform your nearestDialog Customer Care Centre/Dialog Service Centre or contact the Dialog hotline on 1777.

To download the MyDialog app, visit

To stay in control of your Home Broadband connection,use the MyDialog app

Step 1:Search for the MyDialog app on the Play Store or App Store and tap on

‘Install’

Step 2:Open the app

Step 3:Enter your NIC number to validate

your account, and your mobile number will be automatically added to

the app

Step 1:Tap on the drop down

menu on the leftside of the screen & then on

‘Add Number’

Step 2:Enter your HBB connection number and the requested details to add your account

Step 3:Select the mode & method to send the validiation PIN

Step 4:Enter the PIN to validate your account

Add your Home Broadband connection to the MyDialog app

Data usage

Due bill amount & online payment options

Package details

Data Extensions available

Usage history

Step 1: Log onto http://www.dialog.lk/ and select ‘My Account’

Dial #678# & follow the instructions

Checking your Data Usage via an SMS

For Dialog customersBB<space>Usage<space>Home Broadband Number and SMS to 678

For non-Dialog customersBB<space>Usage<space>Home Broadband Number and SMS to 0777678678

Using the USSD code

Using the Web/My Account

(Valid only for Dialog customers)

Use the MyDialog app to manage yourDialog Home Broadband connection

Step 2: Select your Home Broadband number in the dropdown menu

Summary Usage

Current Usage

Usage History

• If you have reach your data quota limit, the speed will automatically drop.

When you have reached your data quota limit:Request for extra data

Available data add on options:

15GBFor

Rs.1,000/-+ tax

10GBFor

Rs.750/-+ tax

5GBFor

Rs.400/-+ tax

1GBFor

Rs.100/-+ tax

Dial #678# & follow the instructions

Via SMS

For Dialog customersBB<space>XXMore<space>Home Broadband Number and SMS to 678

For non-Dialog customersBB<space>XXMore<space>Home Broadband Number and SMS to 0777678678

Via the MyDialog app (for any customer)

*The GB amount you want to add on with the word “More”

Step 1:Click on ‘Extension’

Step 2:Set the Data amount you want to

extend to and activate

Via USSD code (Valid only for Dialog customers)

FAQ

● How do I upgrade or downgrade my package?

To change your package, visit any Dialog Service Centre.

● What is the credit limit for my HBB connection?

Your credit limit will depend on the monthly rental of your package and will approximately be three times your monthly rental. Please refer to the MyDialog app or the My Account portal to check your credit limit.

You may request for Data Extensions within your credit limit and if data is required beyond the limit, prior payment is required.

● How do I maintain my HBB connection without disruptions?

Pay your rental on or before the due date and active Data Extensions before reaching your data quota.

● How do I check my HBB connection status and due bill amount?

If you are a Dialog customer, dial #678# and follow the instructions or log on to the My Account portal.

Any customer can use the MyDialog app.

● What should I do if the router is not functioning?

First, restart the router. If it doesn’t work after restarting, please visit your nearest Dialog Service Centre.

● How do I temporarily disconnect my HBB connection?

You may visit your nearest Dialog Service Centre.

● How do I get a replacement for a damaged or lost unit? (antenna/power adaptor/router or SIM)

You may visit your nearest Dialog Service Centre.

● How do I change my router’s location?

The connection owner is required to submit a relocation request via a Dialog Customer Care Centre/Dialog Service Centre or contact the 24/7 Dialog hotline on 117 100 100.

● How do I return my HBB units?

If you are not using your router anymore, you may visit your nearest Dialog Service Centre, settle your existing outstanding and make a request to disconnect your connection. Please ensure you return the unit with all accessories.

If you do not have coverage, you may request a refund for the connection fee within 7 days of connection activation.

● Where can I get information regarding my billing cycle & data consumption methods?

https://www.dialog.lk/home-broadband-help-data-usage

Dialog Broadband Networks (PVT) LtdNo.475, Union Place, Colombo 02,

Sri Lanka.