product portfolio usp june 2009
DESCRIPTION
TRANSCRIPT
TrendIC – Product portfolio USP’s
Vantage Service Manager
Service Level Management
Business Service Management
enterprise-wide view
characterize the problem
Health of all the infrastructure for the service
From high level to details
Compuware Vantage, a IT service management solution, enables business-driven service delivery by combining business-focused reporting, end-user experience monitoring and application performance management with infrastructure and service desk metrics, whether provided by Compuware solutions or third-party tools. This unique combination allows IT to align its services around business-critical objectives with a real-time, comprehensive picture of service delivery.
USP’s:
Map critical business services to the supporting IT infrastructure
Increase communication with the business through real-time service views
Measure and generate alerts based on business process performance and demand
Track each business process transaction and link business process steps to the IT services on which they run, translating IT service impacts into business and financial impact information
Use process consoles and KPIs to provide business managers with the information they need
Proactively alert on approaching deadlines for individual processes, such as orders or payments
Measure process peak loads or service oversubscriptions to allow IT to better provision and budget for actual business demand levels
Define realistic, quantifiable availability and performance objectives that reflect business goals
Measure performance and availability as end users experience them
Track service-level availability and performance, both on a real-time basis and for offline planning purposes
Isolate and resolve performance problems before they impact service-level objectives
Remove the need for manual, ongoing report generation, which reduces costs
Improve the availability of revenue-producing applications, increasing productivity
Reduce the level of effort required to produce and distribute service-level documentation
Integrate from multiple data sources for comprehensive view of service quality
TrendIC – Product portfolio USP’s
CitraTest
Application Monitoring & Control
CitraTest APM schematic overview
Script code
Tevron's solutions deliver unmatched proactive monitoring, transaction monitoring, real-time alerting, real-time monitoring, application availability, application performance, IT Service Management, Business Service Management (BSM), and SLM. Tevron products are technically designed to support every environment, every business process, and every application with the focus of service oriented management. Compared to the legacy management products available on the market, Tevron's solutions are more scalable, more flexible, support all environments with a single technology, more cost effective, and easier to maintain and deploy. USP’s:
CitraTest APM is the only monitoring solution that can actively monitor every application that is accessible from a Windows PC
Perform trend analysis based on end-user metrics in order to proactively identify issues before users are impacted
Visualize the user experience in order to prioritize IT response based on customer and business impact.
Reduce the business impact of end-user outages and performance issues
Provide real-time visibility into user behavior and experience
Monitor and manage the performance of all business critical applications including client/server (TCP/IP), web services (SOAP/XML), and web-based (http and https) applications
TrendIC – Product portfolio USP’s
Longitude
IT Operations Management
Event overview
Real time dashboard
Sla overview
Heroix Longitude is the powerful, simple, and easy to use application performance and network monitoring software that helps you manage your IT infrastructure for maximum performance and availability. Award-winning Longitude delivers the automated, multiplatform capabilities you need to support the highest possible service levels to your organization. With no agents to install and a wealth of packaged application performance and network monitoring solutions, Longitude lets you get started in minutes. Then use the Web-based interface and real-time Event Monitor to view how your environment is performing, receive proactive alerts, reveal root causes, automate corrective actions, tailor your monitoring, set up service level agreements (SLAs), and generate performance reports. Enterprises large and small value Longitude for its effectiveness, simplicity, and affordability.
USP’s:
Agentless
Web-based interface lets you monitor from anywhere
Real-time Event Monitor serves as central console to speed troubleshooting: drill down for details and customize without leaving the Event Monitor
Real-time Statistics Dashboard presents performance indicators you choose
Integrated performance reports and graphs for root cause analysis, resource planning, and documenting service levels
Scales to any size enterprise: auto-discovery, topology-based event monitor, reporting portal, role-based security, and more
Detailed visibility: multi-tiered applications, business processes, SLAs, user experience (synthetic transactions), events correlated across infrastructure, events annotated with data
View infrastructure monitoring data within the context of your application performance
Understand how infrastructure components affect application performance and availability
TrendIC – Product portfolio USP’s
SightLine
Capacity Management
Enterprise system overview
―What-if?‖ modeling
Trend Analyzer
SightLine’s software solutions help you manage service delivery in an enterprise-wide environment – including Unisys™ ClearPath™, Microsoft® Windows™, Stratus VOS, HP OpenVMS, and UNIX platforms – all from a central location: the SightLine Expert Advisor/Vision™ console. This automated, Windows-based console monitors, alerts and reports on any system performance problems or outages, enabling more responsive IT issue resolution. Collecting the right data is critical for any business that requires high IT service levels. SightLine’s advanced technology collects thousands of relevant metrics from your business-critical systems, providing a single data source for efficient monitoring and capacity planning purposes.
USP’s:
Determine the most cost efficient way to
increase your transaction capacity to a
given level.
Realise the biggest performance, capacity
or productivity gains from a fixed budget.
Identify processing trends and adjust your
systems before they affect user productivity
and satisfaction.
Assess if IT systems are delivering the
performance required by your business
plan, warning you proactively of impending
problems before they occur.
Deliver, manage, and report on IT service
levels and productivity to users and
external customers.
Measure and quantify the performance that
you are paying for from third party service
providers.
Report on service levels being achieved
TrendIC – Product portfolio USP’s
Smarts ADM
Service Asset & Configuration Management
Discovered inventory
Host dependency
Discovered relationships
EMC Smarts Application Discovery Manager provides continuous discovery and mapping of applications, their dependencies, and configurations with respect to their underlying infrastructure in data center environments. With Application Discovery Manager, you get accurate, real-time visibility into the data center from an application standpoint—critical for planning data center consolidations and migrations as well as managing change impact, virtualization initiatives, disaster recovery, and CMDB population.
USP’s:
Get unique visibility into the relationships and interdependencies between applications.
Discover applications and configurations in virtual environments.
Correlate infrastructure incidents to application impact quickly, based on real-time models of topologies and dependencies.
Enhance change, configuration, and incident management, and jump-start ITIL initiatives.
Populate or federate any third-party or home-grown CMDBs, and automate business service management mapping.
Get continuous discovery of application infrastructure, components, services, hosts, usage, dependencies, and connections.
Analyze system infrastructure, installed software, configuration details, and dependencies.
Identify common application components and protocols out of the box—establish a complete map of your application services.
Automate maintenance to improve the accuracy of your CMDB
TrendIC – Product portfolio USP’s
N(i)²
ICT Infrastructure Management
Themetic design tools
Rack heights, containerships and connectivity
Application dependency and shared services
By providing improved visibility and control over IT infrastructure, the N(i)² Data Center Management Solution enables improved resource optimization, more dependable business continuity and enhanced IT governance practices. USP’s:
Maintain a repository of detailed
infrastructure configurations which allows you to be aware of the IT resources that are over- or under-utilized, and those that are not used at all
Superior change management capabilities to model and compare the impacts of various ―What If?‖ scenarios in your environment.
Ensure better business continuity by mitigating risks in implementing change
Enforce corporate policies, best practices, operating standards and procedures, such as ITIL
Multi-domain visibility: View IT infrastructure from different perspectives
Map applications to service model, enabling the definition of Service Oriented Architecture (SOA)
Model impact of services on business layers